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World2Fly
Powered wheelchairs accepted · carried free · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneSpain — special needs / customer service lineMonday to Friday 09:00-18:00 CET
- PhoneOutside Spain — special needs / customer service lineMonday to Friday 09:00-18:00 CET
- PhoneColombia — customer service line
- PhoneArgentina — customer service line
- EmailSpecial requirements team (also used to declare a non-visible disability)
- Online form
- Relay / textWhatsApp +34 682 118 037, advertised in the site header and on the customer care pageWhatsApp help line
The assistance request is a form embedded in the Passengers with special needs page (buttons 'Request form' and 'I want to add a wheelchair to my booking'); it has no separate URL. The Spanish page renders the address as an obfuscated 'special.requirement@w2fly.es'; the English page's mailto link is special.requirements@w2fly.es, which is what is recorded here.
Read it from the source
- Special needs passengers (wheelchairs, batteries, Sunflower, braille cards) (opens in a new tab)
- General conditions of carriage (PRM clause 6.10, baggage liability 6.7) (opens in a new tab)
- Electronic devices — lithium battery limits (opens in a new tab)
- Baggage — special hold baggage (mobility aids excepted from the 158 cm / 23 kg rule) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Wheelchairs and mobility aid devices are accepted free of charge; the only category World2Fly refuses is one 'equipped with wet batteries that can spill'. Airwheels, solowheels, hoverboards, mini-segways and balance wheels are not treated as mobility aids and are banned from both cabin and hold. Assistance must be requested in advance through the special needs form.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. The only lithium statement in the mobility-aid section is that small lithium-powered vehicles (airwheels, hoverboards, mini-segways) are not mobility aids and are banned; the lithium tables on the electronic-devices page cover phones, AEDs, power banks and e-bikes, not wheelchairs.
Not published. World2Fly gives no watt-hour figure for a wheelchair battery that stays installed; its 100 Wh / 160 Wh table is for portable electronic devices.
Not published; World2Fly does not address removing a wheelchair battery into the cabin.
Not published for mobility aids. The spare-battery figures on the electronic-devices page (≤100 Wh, and 100-160 Wh with W2FLY approval) are stated for portable electronic devices, not wheelchairs.
Not published for mobility aids. The general portable-electronics rule of one battery in the device plus one spare (max 2 spare batteries ≤100 Wh in the cabin) is not stated to apply to wheelchair batteries.
Not published; World2Fly does not say whether a wheelchair battery must be removed and carried in the cabin.
Not published. World2Fly names only spillable wet batteries as refused and says nothing explicit about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.
'World2Fly does not accept wheelchairs or mobility aids equipped with wet batteries that can spill.'
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29 Pasajeros con necesidades especiales (Spanish original) (opens in a new tab) · read 2026-07-29
No wheelchair-specific requirement is published. World2Fly's general lithium guidance says to insulate spare-battery terminals with tape, an individual plastic bag, a protective pouch or the original packaging, and that installed batteries in checked baggage must be disconnected and protected against accidental activation.
Not published; no battery spec sheet, MSDS or manufacturer label is demanded for a mobility aid, though a 100-160 Wh battery in a device needs World2Fly's approval.
No maximum powered wheelchair dimensions are published.
No weight limit for a powered wheelchair is published; mobility aids are excepted from the 23 kg special-hold-baggage cap and assessed case by case by the special requirements staff.
Same published rule as for manual chairs: you may use your own wheelchair to the aircraft gate if you arrange it with World2Fly airport staff, at both the departure and the arrival airport.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29
Manual wheelchairs
Wheelchairs and mobility aid devices are accepted free of charge and outside the checked baggage allowance; up to two mobility devices per disabled passenger under Regulation (EC) 1107/2006.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29 General conditions of carriage (6.4 items not accepted as checked luggage, 6.7 luggage damage, 6.10 carriage of persons with reduced mobility, 8.4 boarding) (opens in a new tab) · read 2026-07-29 Frequently asked questions (special needs assistance, assistance gear, online check-in) (opens in a new tab) · read 2026-07-29
Not published. World2Fly says nothing about stowing a folding wheelchair in the cabin; its hand-baggage rule is one 10 kg piece of 50 x 40 x 20 cm plus a small personal item.
Not published; World2Fly publishes no in-cabin wheelchair stowage allowance.
No maximum wheelchair size is published. The 158 cm (H+W+L) special-hold-baggage threshold explicitly does not apply to mobility aids, which 'will be subject to assessment by the special requirements staff'.
No weight limit for a mobility aid is published. Ordinary hold baggage over 158 cm (H+W+L) is capped at 23 kg (27 kg for a fee), but mobility aids are expressly excepted from that rule and assessed individually by the special requirements staff.
'If you want to use your own wheelchair to get to the flight gate, contact our airport staff to organise the service, both at the departure and arrival airports.' The service therefore has to be arranged with staff rather than being automatic.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29
Booking & cost
World2Fly publishes two figures on the same page: assistance 'can only be processed if you do it up to 72 hours before the departure of your flight', while adding a wheelchair to a booking is 'up to 3 business days before flight departure' — over a weekend that is longer than 72 h. The FAQ repeats the 72-hour deadline.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29 Frequently asked questions (special needs assistance, assistance gear, online check-in) (opens in a new tab) · read 2026-07-29
Requests and authorisations for passengers with reduced mobility go through the Passengers with Special Needs page form, giving as much detail as possible (type of disability, number of companions). Passengers who have requested airport special assistance cannot use online check-in and must check in at the airport counter.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29 Frequently asked questions (special needs assistance, assistance gear, online check-in) (opens in a new tab) · read 2026-07-29
'Wheelchairs and mobility aid devices will be accepted free of charge.' The FAQ adds that your own assistance gear — 1 wheelchair, walker, crutches or other orthopaedic devices — is transported at no additional cost, in addition to the checked luggage allowance.
Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · read 2026-07-29 Frequently asked questions (special needs assistance, assistance gear, online check-in) (opens in a new tab) · read 2026-07-29
Conditions of carriage 6.10: 'In accordance with the provisions of Regulation (EC) 1107/2006, the carriage of up to two mobility equipments per person with a disability or reduced mobility is allowed, at no additional charge.' The FAQ phrases the same entitlement as '1 wheelchair, walker, crutches or other orthopaedic devices'.
General conditions of carriage (6.4 items not accepted as checked luggage, 6.7 luggage damage, 6.10 carriage of persons with reduced mobility, 8.4 boarding) (opens in a new tab) · read 2026-07-29 Frequently asked questions (special needs assistance, assistance gear, online check-in) (opens in a new tab) · read 2026-07-29
Clause 6.7: liability for destruction, loss, delay or damage to luggage up to 1,288 SDR per passenger (Delegated Regulation (EU) 2020/1118); a higher limit needs a special value declaration costing 15% of the declared value, declaration capped at €6,000. Clause 6.4 lists 'prostheses or any type of orthopaedic appliance' among items that must not be checked, for which World2Fly accepts no responsibility for loss, theft or damage — it does not say whether a wheelchair falls in that class.
On board
Not published. World2Fly says nothing about an on-board aisle chair on its A330-900neo fleet.
Not published.
Not published in detail. World2Fly cites Regulation (EC) 1107/2006 and tells passengers to arrange the service with its airport staff, but publishes nothing about help transferring between wheelchair and aircraft seat.
No movable-armrest or bulkhead policy is published. What World2Fly does state: emergency-exit seats are limited to passengers without mobility difficulties who understand safety instructions in Spanish or English, and wheelchair users and PRMs are given priority boarding whenever possible.
Worth knowing
World2Fly is the Iberostar/W2M group's Spanish long-haul leisure carrier; its site is w2fly.es (world2fly.com does not resolve/serve). English and Spanish pages carry identical wording and were cross-checked. Three things a human should re-check: (1) the same page states both '72 hours' and '3 business days' as the assistance deadline; (2) the conditions of carriage exclude 'prostheses or any type of orthopaedic appliance' from checked baggage and disclaim liability for them, which sits awkwardly with free hold carriage of mobility aids; (3) the lithium table's '>160 Wh: No' row is written for e-bikes and car batteries, and World2Fly nowhere states how it treats a powered wheelchair battery — a traveller with a lithium chair must call before booking. Also: passengers who request airport special assistance cannot check in online, braille safety cards are carried on board, and World2Fly participates in the Hidden Disabilities Sunflower scheme with lanyards available at Madrid-Barajas T4.
Sources
Every figure above traces to one of these.
- s1 Special needs passengers (wheelchairs and mobility aid devices) (opens in a new tab) · official · read 2026-07-29
- s2 General conditions of carriage (6.4 items not accepted as checked luggage, 6.7 luggage damage, 6.10 carriage of persons with reduced mobility, 8.4 boarding) (opens in a new tab) · official · read 2026-07-29
- s3 Electronic devices — lithium battery tables for cabin and checked baggage (opens in a new tab) · official · read 2026-07-29
- s4 Baggage — special hold baggage and dangerous goods (opens in a new tab) · official · read 2026-07-29
- s5 Frequently asked questions (special needs assistance, assistance gear, online check-in) (opens in a new tab) · official · read 2026-07-29
- s6 Customer care department (phone lines by country, WhatsApp) (opens in a new tab) · official · read 2026-07-29
- s7 Pasajeros con necesidades especiales (Spanish original) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 7 official sources · 7 contacts · 37% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.