All airlines Asia Pacific
West Air
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneChina — West Air service hotline 95373 (bookings, special assistance, wheelchair requests)
- PhoneFrom outside mainland China — West Air service hotline
- PhoneComplaints line for passengers with disabilities (substantive reply within 10 working days)
- Online form
- Online form
- Online form
West Air publishes no accessibility email address; the only address on the site (westair_et@hnair.com) is for ticket-refund enquiries. Every assistance request runs through the 95373 hotline. All accessibility pages are Chinese-only.
Read it from the source
- Patients, stretcher and wheelchair passengers (WCHC/WCHS/WCHR/WCOB) (opens in a new tab)
- Transport service plan for passengers with disabilities (full service standard) (opens in a new tab)
- Special passenger service application (24 h / 48 h notice deadlines, forms) (opens in a new tab)
- Prohibited and restricted baggage notice (wheelchair battery rules) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Electric wheelchairs/mobility aids must comply with the ICAO Technical Instructions and require the airline's approval (需航空公司批准). Only chairs whose lithium battery can be removed are accepted — a wheelchair with a non-removable lithium battery is on West Air's prohibited list. Checking one must be requested 24 h before departure and check-in completed 2 h before departure.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29 关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods) (opens in a new tab) · read 2026-07-29 关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
Lithium-powered wheelchairs are accepted only where the battery is removable and West Air approves the carriage. 不可拆卸锂电池的电动轮椅禁止携带（西部航空特别规定）— an electric wheelchair with a non-removable lithium battery is prohibited, a rule West Air flags as its own.
关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods) (opens in a new tab) · read 2026-07-29 关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
No installed-battery allowance exists and no watt-hour figure is published: West Air refuses electric wheelchairs whose lithium battery cannot be removed, so a battery is never carried installed with its approval.
Not published. West Air gives watt-hour figures only for spare batteries accompanying a checked wheelchair, not for the chair's own removed battery.
For a checked mobility aid (wheelchair) with a removable lithium battery, each passenger may carry at most one spare battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh. Spares must travel as hand baggage, each individually protected.
关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
Maximum of two: either one spare of up to 300 Wh, or two spares of up to 160 Wh each. Spares must be carried in hand baggage (never checked) with every battery individually protected against short circuit.
关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
West Air accepts only electric wheelchairs whose lithium battery is removable — chairs with a non-removable lithium battery are prohibited — and the 24 h notice item is expressly '托运电动轮椅（锂电池可拆卸）', checking an electric wheelchair with a detachable lithium battery. Lithium batteries accompanying a checked wheelchair are listed under items forbidden in checked baggage and permitted only in hand baggage.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29 关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods) (opens in a new tab) · read 2026-07-29 关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
Wheelchairs and walking aids fitted with a sealed wet battery, a NiMH battery or dry batteries are listed as items that may not be hand baggage but may be carried as checked baggage. A passenger may in addition carry one sealed wet battery meeting Special Provision A67, or two dry batteries (A123) or NiMH batteries (A199).
关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
Not published. West Air's restricted-items notice addresses sealed (non-spillable) wet batteries but says nothing about spillable wet batteries in wheelchairs.
备用电池必须单个绝缘保护 — every spare must be individually insulated using its original packaging, tape over the terminals, a separate plastic bag or a protective case, and protected against accidental activation; equipment containing lithium batteries that is checked must be switched fully off, not left in sleep mode.
关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods) (opens in a new tab) · read 2026-07-29 关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · read 2026-07-29
Battery markings must clearly state rated energy, voltage, capacity and manufacturer; batteries with no marking, unclear marking, counterfeit marking or a label added afterwards are refused. Where watt-hours are not printed West Air publishes the formula Wh = V × Ah.
关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods) (opens in a new tab) · read 2026-07-29
No maximum powered wheelchair dimensions are published.
No weight limit for a powered wheelchair is published.
The same rule as for manual chairs: a passenger may use their own wheelchair as far as the cabin door, and a chair that had to be dismantled must be returned complete and serviceable at the place the passenger designated in advance.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
Manual wheelchairs
A folding wheelchair (折叠轮椅) is on West Air's published list of mobility aids that may be brought into the cabin; checked wheelchairs are carried free, outside the baggage allowance, and tagged as priority baggage.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
Folding wheelchairs are listed as cabin-permitted mobility aids. Cabin stowage is allocated first come, first served where the cabin has space and the aid meets CAAC security and dangerous-goods rules; passengers may also stow the chair or parts of it (wheels, cushion) in the overhead bin or under the seat. If there is no cabin space the aid is checked free of charge.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
No cabin stowage dimensions published; West Air says only that cabin stowage space is used first come, first served.
No maximum checked wheelchair dimensions are published.
No weight limit for a manual wheelchair is published; West Air states only that wheelchairs are carried free and outside the baggage allowance.
A passenger who wants to use their own wheelchair at the airport may use it as far as the cabin door; airport wheelchairs are offered to those who check theirs. If a chair has to be dismantled for carriage it must be handed back at the place the passenger designated in advance, complete and in working order — not as loose parts.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
Booking & cost
Two tiers. 48 h before departure for the on-board narrow (aisle) wheelchair, a stretcher, medical oxygen, a disabled group or a passenger with both severe sight and hearing loss; 24 h for checking an electric wheelchair (removable lithium battery), for a service dog and for a WCHC passenger. West Air replies within 24 h; electric-wheelchair users must complete check-in 2 h before departure.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29 特殊旅客服务申请 (Special passenger service application) (opens in a new tab) · read 2026-07-29
Requests go by phone to 95373, through the WeChat manual booking service, at West Air's own ticket offices or an authorised agent. WCHC and on-board narrow-wheelchair service must be requested by calling 95373 or at a specially authorised West Air ticket office. Special passenger service requirement forms (types A and C) are published as PDFs.
病患、担架、轮椅旅客 (Patients, stretcher and wheelchair passengers) (opens in a new tab) · read 2026-07-29 残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29 特殊旅客服务申请 (Special passenger service application) (opens in a new tab) · read 2026-07-29
助残设备免费运输 — mobility aids are carried free of charge. A wheelchair checked by a wheelchair passenger is carried free, does not count against the free baggage allowance and is tagged as priority baggage. Service dogs and their crates are also carried free.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
No single total is published. West Air states that mobility aids travel free and that, in addition to the aids that may be taken into the cabin (folding wheelchair, crutches/walking frame, prosthesis, hearing aid/cochlear implant, white cane, low-vision glasses), an eligible disabled passenger may check one further mobility aid free of charge.
不得要求具备乘机条件的残疾人旅客签署免责文件…放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外 — no waiver may be demanded except for damage already present when the aid was accepted. A wheelchair dismantled for carriage must be returned intact and usable. No monetary liability limit for mobility aids is published.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
On board
WCOB — an airworthiness-approved narrow on-board wheelchair — is offered for passengers who cannot move about the cabin unaided, and cabin crew use it to help them to and from the lavatory. It must be requested 48 h before departure, West Air notes that carriage of such passengers is strictly limited, and stretcher passengers cannot share a flight with WCHC or on-board-wheelchair passengers.
病患、担架、轮椅旅客 (Patients, stretcher and wheelchair passengers) (opens in a new tab) · read 2026-07-29 残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
Not published. West Air undertakes to tell a passenger on request whether the aircraft has an accessible lavatory, but publishes nothing about whether its fleet has one.
Boarding and deplaning assistance is provided with staff, a ground wheelchair, the on-board narrow wheelchair, air stairs, lifting equipment and terminal buggies; cabin crew help passengers to and from their seat and to the lavatory. A passenger who cannot move unaided must not be left unattended for more than 30 minutes. Crew are not required to feed passengers, assist inside the lavatory or give medical care.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
A passenger who reaches the cabin by on-board wheelchair and cannot use an aisle seat with a fixed armrest must be given an aisle seat with a movable armrest or another accessible seat. Passengers with restricted leg movement get a front-row or extra-legroom aisle seat, service-dog users the first row of their cabin, companions the adjacent seat; disabled passengers are never seated at emergency exits.
残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · read 2026-07-29
Worth knowing
All accessibility and dangerous-goods content is Chinese-only; the details above are translated. West Air is a Chongqing-based low-cost carrier in the Hainan Airlines group, but every fact here comes from West Air's own pages. Two restrictions a traveller must know: (1) per-flight caps on passengers who would need help in an evacuation — 2 on 51-100 seat aircraft, 4 on 101-200, 6 on 201-400, 8 above 400 seats, doubled only where 1:1 companions travel; (2) stretcher passengers and WCHC / on-board-narrow-wheelchair passengers cannot be carried on the same flight. A medical certificate (valid 10 days) may be demanded where fitness to fly is in doubt, and written reasons follow within 10 days if carriage is refused. Disabled-passenger complaints go to 95373-6, answered substantively within 10 working days.
Sources
Every figure above traces to one of these.
- s1 病患、担架、轮椅旅客 (Patients, stretcher and wheelchair passengers) (opens in a new tab) · official · read 2026-07-29
- s2 残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities) (opens in a new tab) · official · read 2026-07-29
- s3 关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods) (opens in a new tab) · official · read 2026-07-29
- s4 关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice) (opens in a new tab) · official · read 2026-07-29
- s5 特殊旅客服务申请 (Special passenger service application) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 6 contacts · 68% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.