All airlines Asia Pacific
US-Bangla Airlines
carried free.
- Advance notice
- Not published
- Powered wheelchair
- Not published
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Fragments only. US-Bangla Airlines publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneBangladesh — call centre 09613713605, or the short code 13605
- PhoneBangladesh — ticketing, printed as +88 01 777 777800 to 806 (seven consecutive numbers)
- PhoneDhaka Hazrat Shahjalal International Airport — domestic terminal customer support
- PhoneDhaka Hazrat Shahjalal International Airport — international terminal customer support
- EmailSupport email (the only address published; not accessibility-specific)
- Online form
US-Bangla publishes no disability desk, no accessibility email and no TTY or relay service — the special-assistance page simply says to contact the general hotline. Per-airport customer-support numbers are published for Dhaka (domestic +880 1777 707644, international +8801777777866), Cox's Bazar +8801777777872, Saidpur +880 1777 777846, Chattogram +880 1777 707528, Sylhet +8801777777832, Jashore +880 1777 777836 and Rajshahi +880 1777 777875. Head office: House 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212, Bangladesh.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Nothing at all is published about a powered wheelchair or mobility scooter. Read literally, US-Bangla's own conditions leave no route for one: clause 8 requires every wheelchair to travel in the hold, while clause 19 bans wet-cell batteries as corrosives and states 'Power banks and lithium batteries are prohibited in checked baggage', with no mobility-aid exception anywhere on the site. Contact the airline before booking.
No rule for a lithium-powered wheelchair is published. The only lithium text on the site is clause 19: 'Power banks and lithium batteries are prohibited in checked baggage. Allowed only in carry-on baggage (max 20000 mAh). Use and charging onboard are not permitted' — and clause 8 requires every wheelchair to travel in the hold. US-Bangla never reconciles the two.
Not published. US-Bangla states no watt-hour figure anywhere; its only battery limit is expressed as 20000 mAh for power banks in carry-on baggage.
Not published — US-Bangla gives no watt-hour limit for a battery removed from a mobility aid, and no instruction on where such a battery should travel.
Not published for mobility aids. The only figure on the site is the 20000 mAh cap on power banks in carry-on baggage, which is a general portable-electronics rule.
Not published. US-Bangla says nothing about spare wheelchair batteries.
Not published. US-Bangla gives no instruction on removing, disconnecting or immobilising a mobility-aid battery.
Not published. US-Bangla says nothing about gel, AGM, sealed lead-acid or dry-cell batteries in a mobility aid, in either direction.
Clause 19 of the conditions of contract lists, among the dangerous goods that 'shall not be carried as, within or as part of your baggage', 'Corrosives (such as mercury, acids, alkalis and wet cell batteries)'. This is US-Bangla's generic dangerous-goods list and it publishes no mobility-aid exception to it — but nor does it say the ban is aimed at wheelchairs. Ask before you book.
Terms and Conditions — conditions of contract, baggage allowances and restricted articles (opens in a new tab) · read 2026-07-29
Not published — no terminal-insulation, disconnection or immobilisation requirement appears anywhere on the site.
Not published. No battery spec sheet, MSDS, manufacturer's label or form is mentioned. Clause 19 cites the IATA Dangerous Goods Regulations generally and the Prohibited Items page cites 'DG Manual 6.4.2', but neither is reproduced on the site.
Not published — US-Bangla makes no reference to powered wheelchairs at all.
Not published — US-Bangla makes no reference to powered wheelchairs at all.
Not published. Clause 8's 'wheelchairs may be used until boarding the aircraft' is not qualified by chair type, but US-Bangla says nothing specific about a powered chair and nothing about where any chair is returned.
US-Bangla publishes nothing whatsoever about powered wheelchairs or mobility scooters. Anyone flying with one should get written confirmation from the airline before booking.
Manual wheelchairs
Clause 8 of the conditions of contract carries 'a fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices for the passenger's use provided the passenger is dependent upon them' free of charge, over and above the baggage allowance. Note the wording covers a FULLY COLLAPSIBLE chair; US-Bangla publishes nothing about a rigid, non-folding manual chair.
Terms and Conditions — conditions of contract, baggage allowances and restricted articles (opens in a new tab) · read 2026-07-29
Explicitly not. Although the wheelchair is listed under 'Cabin Baggage Allowance', clause 8 states it 'will be carried only in the luggage hold', and repeats: 'Infant's carrying basket and wheelchairs may be used until boarding the aircraft, then will be stowed in the aircraft hold.'
Terms and Conditions — conditions of contract, baggage allowances and restricted articles (opens in a new tab) · read 2026-07-29
Not applicable as published — clause 8 says a wheelchair is carried only in the luggage hold, so no in-cabin stowage envelope exists for one.
No maximum wheelchair dimensions are published. The generic checked-bag envelope is L+B+H not exceeding 158 cm (62 in) on all fleets, but US-Bangla does not apply it to mobility aids.
No weight limit is published for a wheelchair. The generic checked-bag limit is 30 kg per piece across all fleets, but US-Bangla does not state that it applies to a mobility aid carried free under clause 8.
Half published. Clause 8 says 'wheelchairs may be used until boarding the aircraft, then will be stowed in the aircraft hold' — so you can keep your chair to the aircraft on departure — but US-Bangla says nothing at all about where the chair is returned to you on arrival.
Because every wheelchair is confined to the hold, US-Bangla publishes no in-cabin stowage arrangement at all, and no on-board aisle chair.
Booking & cost
No advance-notice deadline is published. US-Bangla says only that a wheelchair can be requested during booking, at the sales counter, or at check-in at the airport.
The whole published text is: 'We strive to cater the needs of our customers with special care. You can request a wheelchair during the booking process at the sales counter or during check-in at the airport. In case of additional assistance with a special service request, please contact our hotline.' A separate 'Meet and Assist' service must be requested at booking.
Special Assistance (opens in a new tab) · read 2026-07-29
Conditions of contract clause 8: 'You may carry on board the articles listed below free of charge over and above your free baggage allowance', and the list includes 'A fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices for the passenger's use provided the passenger is dependent upon them'.
Terms and Conditions — conditions of contract, baggage allowances and restricted articles (opens in a new tab) · read 2026-07-29
No number is published; clause 8 lists a fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices without capping the count.
Conditions of contract clause 7. Clause 2 requires damage or loss to be reported to US-Bangla in writing immediately on arrival — 'No complaints will be deemed valid otherwise'. Clause 7 also disclaims liability for baggage that is 'improperly or inadequately packed'. International carriage is otherwise governed by the Warsaw and Montreal Conventions (clause 1).
Terms and Conditions — conditions of contract, baggage allowances and restricted articles (opens in a new tab) · read 2026-07-29
On board
Not published. US-Bangla's fleet is Boeing 737-800, Dash 8-Q400 and ATR 72-600, but it says nothing about an on-board aisle chair on any of them.
Not published.
Not published. The special-assistance page describes only requesting a wheelchair and a paid Meet and Assist service; it does not say what help is given getting into or out of an aircraft seat.
Not published — no movable-armrest, bulkhead or front-row seating rule appears anywhere on the site.
Fleet detail. No hold-door or hold-compartment dimensions are published. US-Bangla flies the Boeing 737-800, Dash 8-Q400 and ATR 72-600; the only per-aircraft figures published are cabin-bag limits (737-800: L+B+H not over 115 cm / 46 in, 7 kg; Dash 8-Q400 and ATR 72-600: 72 cm / 28 in, 7 kg), with a single checked-bag envelope of 158 cm / 62 in and 30 kg across all fleets. None of these is stated to apply to a wheelchair.
Worth knowing
US-Bangla's site is fully reachable and in English, but on mobility aids it publishes only two things: a four-sentence 'Disability and Wheel Chair Services' paragraph on the special-assistance page, and clause 8 of the conditions of contract, which carries a fully collapsible wheelchair, crutches and prosthetic devices free of charge but 'only in the luggage hold', usable until boarding. There is NOTHING about powered wheelchairs, battery chemistry, watt-hours, removal, terminals, spares, advance notice, on-board aisle chairs, transfer assistance or accessible seating. Two published rules should worry a power-chair user and need confirming with the airline in writing: clause 19 lists 'wet cell batteries' among corrosives that shall not be carried as or within baggage, and states 'Power banks and lithium batteries are prohibited in checked baggage. Allowed only in carry-on baggage (max 20000 mAh)' — while clause 8 requires every wheelchair to travel in the hold. No mobility-aid exception is published anywhere. The Prohibited Items page carries its three lists only as images (captioned 'Ref: DG Manual 6.4.2'), so their contents cannot be read as text. US-Bangla flies only within Asia and to the Middle East, so no US DOT Complaints Resolution Official page is required or published. Contacts are generic: one hotline, one info@ address, per-airport phone numbers, and no disability desk.
Sources
Every figure above traces to one of these.
- s1 Special Assistance (opens in a new tab) · official · read 2026-07-29
- s2 Terms and Conditions — conditions of contract, baggage allowances and restricted articles (opens in a new tab) · official · read 2026-07-29
- s3 Contact (Help and contact) (opens in a new tab) · official · read 2026-07-29
- s4 Airport Customer Support (opens in a new tab) · official · read 2026-07-29
- s5 Prohibited Items (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 5 official sources · 6 contacts · 20% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.