All airlines Africa
United Nigeria Airlines
Powered wheelchairs accepted · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneNigeria — customer care 02016402255
- PhoneNigeria — customer care 07001032255
- PhoneGhana only — +233 0256 502 139 (as printed)
- PhoneGhana only — +233 0308 047 925 (as printed)
- EmailCustomer service
- Online form
- Relay / text09131048525 (WhatsApp only), listed on the Contact Us pageWhatsApp
There is no disability desk: the numbers above are the general customer-care lines. The footer item "Request Special Service" under "Our Service" does carry a link, but it resolves to /contact-us/ — the general "Drop A Message" form — not to any special-assistance page. A WordPress site search for "wheelchair" returns exactly two pages, /terms-and-conditions/ and /terms-and-condition-app/, which is the whole of United Nigeria's published mobility-aid content. Written baggage claims go to Plot C2A Garden Avenue, GRA, Enugu, Enugu State, Nigeria.
Read it from the source
- Conditions of Carriage — Passengers with wheelchair or assisted devices (opens in a new tab)
- App Terms and Condition — same §5 wheelchair clauses plus the full baggage allowance table (opens in a new tab)
- Baggage Declaration — dangerous goods, refusal of carriage and baggage liability (the footer's "Conditions of Carriage" link) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"Non-collapsible wheelchairs, electric wheelchairs, and power scooters are accepted as checked baggage. These items can be checked at the main check-in counter." Requirements: at least 48 hours' notice with dimensions, weight and battery type; check in one hour earlier than the normal check-in time; unspecified size and weight restrictions to be discussed at booking.
Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · read 2026-07-29
Not published for mobility aids, and the site contradicts itself around them. CoC §5(c) accepts "Non-collapsible wheelchairs, electric wheelchairs, and power scooters… as checked baggage", while the dangerous-goods page lists "Battery powered equipment, Battery powered vehicles" among the goods passengers must not carry, and the Baggage Declaration disclaims liability for "spare lithium batteries" in checked baggage unless declared and a special premium paid. No watt-hour figure and no wheelchair carve-out is published anywhere.
Baggage Declaration — Dangerous Goods (IATA DGR categories list, incl. "Batteries" and "Battery powered equipment / vehicles") (opens in a new tab) · read 2026-07-29 Baggage Declaration — the page the footer's "Conditions of Carriage" link points to: dangerous goods, right to refuse carriage, losses and damages (opens in a new tab) · read 2026-07-29
Not published — no watt-hour figure appears anywhere on flyunitednigeria.com.
Not published — United Nigeria does not say whether a wheelchair battery must be removed, nor any watt-hour ceiling.
Not published — no spare-battery watt-hour limit is given for mobility aids or for anything else.
Not published — no spare-battery count appears on the site.
Not published — the Conditions of Carriage say only that "certain safeguards must be taken before you travel", without specifying battery removal, and the dangerous-goods page gives no wheelchair-battery handling instruction.
Not published — no gel / AGM / sealed lead-acid / dry-cell rule appears in the Conditions of Carriage, the App Terms, the Baggage Declaration or the dangerous-goods list.
Not published — United Nigeria asks for "the type of battery used for your equipment" but publishes no rule for any specific chemistry. Its dangerous-goods page lists "Batteries, Battery fluid" under CORROSIVES among goods passengers must refrain from carrying, with no mobility-aid exception stated either way.
Baggage Declaration — Dangerous Goods (IATA DGR categories list, incl. "Batteries" and "Battery powered equipment / vehicles") (opens in a new tab) · read 2026-07-29
Not published — United Nigeria states only that the 48-hour notice "is to enable United Nigeria to ensure that your equipment is transported in accordance with all dangerous goods handling requirements", and its dangerous-goods page is a bare IATA category list with no terminal-insulation, disconnection or immobilisation instruction.
Baggage Declaration — Dangerous Goods (IATA DGR categories list, incl. "Batteries" and "Battery powered equipment / vehicles") (opens in a new tab) · read 2026-07-29
"Please provide United Nigeria with at least 48 hours advance notice of your requirement and advice on the dimensions and weight, and the type of battery used for your equipment." No spec sheet, MSDS or UN38.3 report is asked for.
Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · read 2026-07-29
Not published — unspecified size restrictions to be discussed at booking; no figures anywhere on the site.
Not published — unspecified weight restrictions to be discussed at booking.
Not published — a powered chair is checked at the main check-in counter, and United Nigeria does not say whether it is returned at the aircraft door.
United Nigeria's own pages pull in opposite directions: CoC §5(c) accepts electric wheelchairs and power scooters as checked baggage, while the dangerous-goods page lists "Battery powered equipment, Battery powered vehicles" among items passengers must not carry. Nothing reconciles them, and no watt-hour, chemistry, removal or terminal rule is published — the airline simply asks for the battery type 48 h ahead and promises to handle it "in accordance with all dangerous goods handling requirements" it never states.
Manual wheelchairs
"United Nigeria accepts motorised and non-motorised wheelchairs and assists devices for transport. However, there are some restrictions on size and weight that you should discuss with United Nigeria at the time of booking."
Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · read 2026-07-29
Unclear as published. "United Nigeria provides storage for one passenger's collapsible, manual wheelchair in the aircraft cargo hold ... on a first-come first-served basis, if you request for pre-boarding assistance at the departure gate. Wheelchairs or assists devices that are too large or heavy to be accommodated in the aircraft cabin will be carried in the hold." The first sentence puts the priority-stowage chair in the hold, the second implies some chairs go in the cabin; no in-cabin closet is described.
Not published — no in-cabin stowage space or dimensions for a folding wheelchair are described.
Not published — United Nigeria says unspecified size restrictions apply and must be discussed at booking; no hold-door or chair dimensions appear anywhere on the site.
Not published — "there are some restrictions on size and weight that you should discuss with United Nigeria at the time of booking", but no figure is given.
Not published — a collapsible manual chair is dealt with at the departure gate if you request pre-boarding assistance there, but United Nigeria does not say whether the chair is returned at the aircraft door on arrival.
Canes and crutches "must be stowed under your seat prior to take-off and landing. The cane or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle."
Booking & cost
"If you travel with a battery-powered wheelchair or other mobility aid ... Please provide United Nigeria with at least 48 hours advance notice of your requirement and advice on the dimensions and weight, and the type of battery used for your equipment. Also, be sure to check in at the airport at least one hour ahead of scheduled check-in time." Size and weight restrictions must be discussed at the time of booking.
Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · read 2026-07-29
The Conditions of Carriage (repeated verbatim in the App Terms and Condition) are the only instruction published. There is no dedicated assistance-request form: the footer's "Request Special Service" link simply opens the general "Drop A Message" contact form at /contact-us/. Other channels are phone (02016402255 / 07001032255), WhatsApp 09131048525 and customerservice@flyunitednigeria.com.
Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · read 2026-07-29 Contact Us (opens in a new tab) · read 2026-07-29 App Terms and Condition — §5 Passengers with wheelchair or assisted devices; full checked and cabin baggage allowance table (opens in a new tab) · read 2026-07-29
Not published. United Nigeria says "Medical equipment and up to two assists devices which are approved for transportation in cabin do not count towards the number of carry-on baggage", but never says whether a CHECKED wheelchair sits outside the checked allowance. The App Terms publish three allowance tables (domestic 20/40 kg, regional 30/40 kg, international 3 x 23 kg / 32 kg) with excess at N500 per kg, $3 per kg or $100 per bag; none mentions a mobility-aid exemption.
Not published as a count of mobility aids carried free. The only number given is that "up to two assists devices which are approved for transportation in cabin do not count towards the number of carry-on baggage a passenger is allowed free of charge" — a carry-on allowance rule, not a statement of how many wheelchairs are carried.
"NOT liable for… normal wear and tear such as minor cuts, scratches, scuffs, dents and soil including damage to wheels, feet, extending handles…"; "Compensation for lost luggage is limited to 20USD per kilogram." The Baggage Declaration page states a different measure — liability "limited to maximum value provided by the Nigerian Civil Aviation Act or the… (NCARs)" unless a higher value is declared at check-in for a fee. Damage must be reported before leaving the arrival terminal.
Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · read 2026-07-29 Baggage Declaration — the page the footer's "Conditions of Carriage" link points to: dangerous goods, right to refuse carriage, losses and damages (opens in a new tab) · read 2026-07-29
On board
Not published — no on-board aisle chair is mentioned anywhere on the site.
Not published — nothing about lavatory accessibility on the Embraer/Airbus fleet.
Not published — the Conditions of Carriage mention pre-boarding assistance requested at the departure gate but say nothing about transferring between a wheelchair and the aircraft seat, or about in-cabin assistance.
Not published — no movable-armrest, bulkhead or priority-seating policy appears on the site.
Worth knowing
DEEPENING PASS (2026-07-29, second sweep): the site was enumerated from wp-sitemap.xml (37 pages) and the missing pages were opened — /baggage-declaration-dangerous-goods/ (the actual dangerous-goods list), /baggage-declaration/ and /condition-for-carraige/ (two URLs serving the identical Conditions of Carriage text, and the destination of the footer's "Conditions of Carriage" link, which does resolve after all) and /terms-and-condition-app/ (a second copy of the §5 wheelchair clauses plus the full allowance table). A WordPress site search for "wheelchair" returns only /terms-and-conditions/ and /terms-and-condition-app/, so §5 really is the airline's entire mobility-aid policy — the battery blank is confirmed, not merely unfound. NEW CONTRADICTION: the dangerous-goods page lists "Batteries", "Battery powered equipment" and "Battery powered vehicles" among goods passengers must not carry, while CoC §5(c) accepts electric wheelchairs and power scooters as checked baggage; nothing on the site reconciles the two. Also corrected: the footer's "Request Special Service" item DOES link — to the general /contact-us/ form. United Nigeria has no accessibility page. Everything above comes from §5 "Passengers with wheelchair or assisted devices" of its Conditions of Carriage at /terms-and-conditions/ (/conditions-of-carriage/ 404s). WHAT A WHEELCHAIR USER STILL CANNOT LEARN FROM THIS SITE: nothing whatever is published about battery chemistry, watt-hours, battery removal, terminal insulation, spares, on-board aisle chairs or seating — the airline asks for "the type of battery used" and promises to handle it "in accordance with all dangerous goods handling requirements" without publishing any of them. It also never says whether a wheelchair is carried free of the checked allowance. THINGS TO RE-CHECK: (1) §5(b) is self-contradictory — it says priority storage for one collapsible manual chair is "in the aircraft cargo hold", then that chairs "too large or heavy to be accommodated in the aircraft cabin will be carried in the hold"; it reads like a mangled copy of the US ACAA in-cabin priority-stowage rule and no cabin closet is described. (2) The footer's "Request Special Service" link goes only to the general Contact Us form; there is still no assistance-request page. (3) The damage exclusions specifically disclaim "damage to wheels, feet, extending handles", which is exactly how powered chairs get damaged, and lost-baggage compensation is capped at USD 20/kg on one page while another caps it at the NCAR figure. (4) The dangerous-goods page appears to prohibit the very devices §5(c) accepts.
Sources
Every figure above traces to one of these.
- s1 Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage (opens in a new tab) · official · read 2026-07-29
- s2 Contact Us (opens in a new tab) · official · read 2026-07-29
- s3 Frequently Asked Questions (baggage allowance and check-in deadlines) (opens in a new tab) · official · read 2026-07-29
- s4 Baggage Declaration — the page the footer's "Conditions of Carriage" link points to: dangerous goods, right to refuse carriage, losses and damages (opens in a new tab) · official · read 2026-07-29
- s5 Baggage Declaration — Dangerous Goods (IATA DGR categories list, incl. "Batteries" and "Battery powered equipment / vehicles") (opens in a new tab) · official · read 2026-07-29
- s6 App Terms and Condition — §5 Passengers with wheelchair or assisted devices; full checked and cabin baggage allowance table (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 6 official sources · 7 contacts · 24% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.