All airlines Europe
SunExpress
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneTürkiye — Customer Service Center (channel for assistance requests)
- PhoneOther countries — Customer Service Center
- PhoneEU countries — Customer Service Center
- PhoneGermany — Customer Service Center
- PhoneUnited Kingdom — Customer Service Center
SunExpress publishes no dedicated disability desk, no accessibility email and no separate assistance form: the "submit your requests ... here" link on the accessible-travel page points to the general Help & Contact page, and every wheelchair or battery arrangement runs through the Customer Service Center. Numbers as printed on the Help Center page; costs may apply at local landline rates.
Read it from the source
- Accessible travel (wheelchairs, batteries, service levels) (opens in a new tab)
- Dangerous goods — mobility devices and battery table (opens in a new tab)
- Help & Contact — Customer Service Center numbers (opens in a new tab)
- SunExpress Passenger Rights Information brochure (live PDF, opens directly — the sunexpress.com HTML pages are behind a bot wall) (opens in a new tab)
- Turkish DGCA instruction SHT-ENGELSİZ — the legal minimum every Turkish carrier owes a disabled passenger (48 h notice, no extra fee, max 2 mobility items) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted only with prior approval: "Passengers must make a reservation for their battery-powered wheelchairs through the Customer Service Center", and the dangerous-goods table states for battery-powered mobility devices and wheelchairs "Approval of Customer Service Center is required" — allowed as checked baggage. Chairs that cannot be loaded are refused.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 Dangerous goods regulations — SunExpress (snapshot 2026-02-15) (opens in a new tab) · read 2026-02-15
"Wheelchair with Lithium Battery (WCLB)" is listed among the wheelchairs SunExpress can transport and lithium chairs are "Allowed as checked baggage. (collapsible mobility devices with lithium ion batteries could be accepted in cabin)" — but the dangerous-goods table's approval column for "Battery Powered mobility devices and wheelchairs" reads "Approval of Customer Service Center is required", and "Passengers must make a reservation for their battery-powered wheelchairs through the Customer Service Center", stating battery type, battery power and wheelchair size.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 Dangerous goods regulations — SunExpress (snapshot 2026-02-15) (opens in a new tab) · read 2026-02-15
Not published for wheelchairs. SunExpress asks you to declare the "battery power" to the Customer Service Center but states no watt-hour ceiling for a chair battery; the 160 Wh cap in its dangerous-goods table is written for general lithium-ion powered devices.
Not published — SunExpress gives no watt-hour figure for a wheelchair battery removed into the cabin.
Not published for mobility aids. The only spare-battery rule published is the general one for portable electronics: spare lithium-ion batteries between 100 Wh and 160 Wh, hand baggage only.
Not published for mobility aids. The dangerous-goods table's "Max 2 pcs. per person" applies to general spare lithium-ion batteries of 100–160 Wh, not to wheelchair batteries.
Not published as a requirement. The dangerous-goods table says a wheelchair with a non-spillable or lithium battery is "Allowed as checked baggage", adding only that collapsible powered devices could be accepted in the cabin.
"Wheelchair Battery Dry (WCBD): Wheelchair that is operated by power supply with non-liquid gel or dry battery" is transportable and allowed as checked baggage, with the pole heads dismantled or the circuit completely turned off and cables prevented from contacting. But the dangerous-goods table states for "Battery Powered mobility devices and wheelchairs": "Approval of Customer Service Center is required"; the reservation must be made through the Customer Service Center.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 Dangerous goods regulations — SunExpress (snapshot 2026-02-15) (opens in a new tab) · read 2026-02-15
"We can't transport the electronic wheelchairs with spillable battery due to safety reasons since they are not safe against flow." The dangerous-goods table lists "spillable WCH batteries" as not accepted, and "Wheelchairs operated by liquid power supply (WCHBW)" among devices SunExpress cannot admit.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 Dangerous goods regulations — SunExpress (snapshot 2026-02-15) (opens in a new tab) · read 2026-02-15
"The pole heads of the power supply should be dismantled or circuit should be completely turned off due to safety rules. Cables and power supply heads should be prevented from contacting in order to prevent short circuit."
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
Passengers "will need to present a medical certificate stating the exact weight and dimensions of the medical luggage at both the airport check-in and the gate", and must give the Customer Service Center the battery type, battery power and wheelchair size when reserving.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
No powered-chair size limit is published. In its medical/assisting-equipment section SunExpress states "the dimensions of your equipment must not exceed 84 x 120 cm" (axes not specified, and written around CPAP/POC-type devices), and warns that a chair which cannot be loaded, or whose dimensions were misdeclared, will be refused.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
Not published for powered chairs.
Not clearly published: "You can use your wheelchair until the aircraft and receive it back after flight" — the return point is not stated.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
Battery-powered chairs must be registered with the Customer Service Center (battery type, battery power, chair size) before travel; wet/spillable batteries are refused outright. SunExpress also excludes from carriage "passengers who require a pneumatically/ electrically operated apparatus during the flight".
Manual wheelchairs
"We can transport the following wheelchairs on our flights: Wheelchair Manual Power (WCMP)…"
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
Not published for manual chairs. The dangerous-goods table only notes that "collapsible mobility devices with lithium ion batteries could be accepted in cabin", with Customer Service Center approval.
Dangerous goods regulations — SunExpress (snapshot 2026-02-15) (opens in a new tab) · read 2026-02-15
Not published; SunExpress gives no in-cabin stowage dimensions for a folding chair.
No manual-chair size limit is published. SunExpress does warn that if a chair cannot be loaded for physical reasons, or if its dimensions were declared inaccurately, carriage will be refused.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
Not published for mobility aids, which are carried free and labelled separately. SunExpress's special-baggage page states a general handling rule that "because of current EU regulations, each baggage item must not weigh more than 32 kg".
Special baggage — SunExpress (snapshot 2026-03-10) (opens in a new tab) · read 2026-03-10
Not clearly published. SunExpress says only "You can use your wheelchair until the aircraft and receive it back after flight" — it does not say whether the chair comes back at the aircraft door or at baggage reclaim.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
SunExpress flies an all-Boeing-737 fleet and states twice that a wheelchair which cannot physically be loaded, or whose dimensions were misdeclared, will be refused — so confirm the exact size with the Customer Service Center.
Booking & cost
"Please call us to inform about your wheelchair or any other equipments you will need during your flight at least 48 hours prior to departure"; special-assistance requests must also be submitted at least 48 hours before departure. Check-in counter at least 2 hours before departure; requests made under 2 hours may not be met. The same 48-hour deadline is the Turkish DGCA legal minimum (SHT-ENGELSİZ art. 10; a return booked at the same time with the same carrier needs no separate request).
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on all Turkish-licensed carriers including SunExpress — LIVE PDF (opens in a new tab) · read 2026-07-29
"Disabled passengers and passengers with reduced mobility can book their seats via our Customer Service Center", giving the type, dimension and weight of the equipment. Battery-powered chairs must be reserved through the Customer Service Center with battery type, battery power and wheelchair size. An e-mail confirms when the service request is approved.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
"The carriage of your mobility aids (including power supply vehicles) is free of charge. It will be labelled separately and transported safely." Airport wheelchair service is also free, and "SunExpress doesn't charge for the services delivered to disabled passengers or passengers with reduced mobility." Turkish law says the same: SHT-ENGELSİZ art. 11 obliges the carrier to provide the Annex-1 assistance "without demanding an extra fee, report/document etc."
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on all Turkish-licensed carriers including SunExpress — LIVE PDF (opens in a new tab) · read 2026-07-29
SunExpress publishes no number, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not SunExpress's published policy.
"Damages in your luggage and equipment will be compensated very fast and in priority. The compensation to be paid for the luggage and/or equipment that is damaged is determined according to international agreements." Claims go to the Lost & Found Department and must be sent to SunExpress in writing immediately. Turkish law adds a specific rule: SHT-ENGELSİZ art. 14 makes the service provider responsible at the stage where a wheelchair or other mobility equipment is lost or damaged liable for the passenger's loss, and art. 15 forbids limiting or waiving that duty.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on all Turkish-licensed carriers including SunExpress — LIVE PDF (opens in a new tab) · read 2026-07-29
On board
Not published. SunExpress describes only the airport wheelchair service levels (WCHR/WCHS/WCHC) and says WCHC passengers are brought to their seat; no on-board aisle chair is mentioned.
Not published. Cabin crew "may assist disabled passengers and passengers with reduced mobility for going to and returning from WC", but no accessible lavatory is claimed.
"Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination." Passengers needing personal care, medication or help fastening a seatbelt must still travel with an accompanying person. SunExpress's live passenger-rights brochure repeats that "passengers with reduced mobility ... will receive special services from our airport staff as required under the Passenger Rights Regulation".
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17 SunExpress Airlines Passenger Rights Information brochure (SXS CAC FORM 008-Rev.01-12DEC 2023) — LIVE PDF on SunExpress's own static host (opens in a new tab) · read 2026-07-29
"Passengers with reduced mobility can only reserve window seats (A/F) in advance. Other seats might be allocated at the airport check-in desk with consideration to the type and/or grade of the physical restriction." Disabled passengers are not allowed in emergency exit rows and will be reseated if online check-in assigns one.
Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · read 2026-04-17
Fleet detail. All-Boeing-737 fleet. SunExpress states assisting/medical equipment "must not exceed 84 x 120 cm" and that a wheelchair which cannot be loaded for physical reasons will be refused; separately its special-baggage page limits sports equipment to 84 cm in height and 122 cm in width, which suggests the same hold aperture constrains a chair.
Worth knowing
FRESHNESS PASS 2026-07-29. www.sunexpress.com is still behind a Cloudflare managed challenge and could not be read live from anywhere: direct HTTPS with a full Chrome header set returns 403 "Just a moment...", and the r.jina.ai reader returns the same challenge page at --render 25, --render 40, x-engine browser and x-wait-for-selector; www/non-www, http/https, the /tr-tr/ and /de-de/ locales and even /robots.txt are all walled, and Wayback Save Page Now answers 520. CDX was re-checked for every cited page and the snapshots below are the NEWEST 200 captures that exist (accessible travel 2026-04-17, dangerous goods 2026-02-15, Help & Contact 2026-06-17, special baggage 2026-03-10) — so the HTML facts here are 1–6 months old, not years. TWO LIVE SOURCES WERE ADDED so this record no longer rests on the archive alone: SunExpress's own passenger-rights brochure on its static host, static.sunexpress.com, which is NOT behind the bot wall and opens normally (s5); and the Turkish DGCA instruction SHT-ENGELSİZ (s6), which is the legal floor under everything SunExpress does. CONTRADICTION A HUMAN SHOULD CHECK: SHT-ENGELSİZ art. 11 says the carrier must provide assistance "without demanding an extra fee, report/document etc.", yet SunExpress's accessible-travel page requires a medical certificate stating the exact weight and dimensions of medical luggage at check-in and at the gate. Also unchanged from the previous pass: the accessible-travel page carries an older duplicated block saying only non-flowing gel or dry batteries can be carried (no lithium) while the current text lists WCLB lithium chairs as accepted — the newer text is used here; SunExpress publishes no watt-hour limit for wheelchair batteries at all, only a 160 Wh ceiling for general lithium-ion devices, so declare your battery to the Customer Service Center; special-service passengers can use online check-in only on domestic flights; and wheelchair service is not guaranteed for walk-up requests or requests made under 2 hours before departure.
Sources
Every figure above traces to one of these.
- s1 Accessible travel — SunExpress (snapshot 2026-04-17) (opens in a new tab) · official · read 2026-04-17
- s2 Dangerous goods regulations — SunExpress (snapshot 2026-02-15) (opens in a new tab) · official · read 2026-02-15
- s3 Help & Contact / Help Center — SunExpress (snapshot 2026-06-17) (opens in a new tab) · official · read 2026-06-17
- s4 Special baggage — SunExpress (snapshot 2026-03-10) (opens in a new tab) · official · read 2026-03-10
- s5 SunExpress Airlines Passenger Rights Information brochure (SXS CAC FORM 008-Rev.01-12DEC 2023) — LIVE PDF on SunExpress's own static host (opens in a new tab) · official · read 2026-07-29
- s6 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on all Turkish-licensed carriers including SunExpress — LIVE PDF (opens in a new tab) · regulator · read 2026-07-29
Record quality
Record status researched · confidence medium · 5 official sources · 5 contacts · 48% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.