All airlines Asia Pacific
SpiceJet
Powered chairs need the airline’s prior approval · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneIndia — Reservations / Customer Care (special assistance requests)24 hours
- PhoneIndia — Reservations / Customer Care, alternate line24 hours
- PhoneIndia — Nodal Officer (Mr Sachin Suri), DGCA CAR Section 3 Series M Part IV grievancesMonday–Friday 09:00–18:00
- PhoneIndia — Appellate Authority (Mr Kamal Hingorani)Monday–Friday 09:00–18:00
- EmailCustomer Relations — special assistance, POC requests, stretcher clearance, speech-impairment support
- EmailNodal Officer — first escalation
- EmailAppellate Authority — final escalation
All three policy pages were read live on 2026-07-29 (an earlier researcher recorded corporate.spicejet.com as returning HTTP 503; it does not — the pages load normally). SpiceJet also directs unresolved grievances to the Government of India AirSewa portal (https://airsewa.gov.in). The MEDIF/medical form may be emailed to custrelations@spicejet.com or faxed to 0124-3913888.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
SpiceJet's two pages conflict. The Special Assistance page says "SpiceJet allows only manual/ collapsible wheelchairs on all its flights" (while also saying a passenger may use their own battery-powered chair up to the gate). The Dangerous Goods table does accept battery-powered wheelchairs — non-spillable and lithium — but in CHECKED baggage only, never hand baggage, and every accepted row is marked "*Requires approval from check-in staff". Get written confirmation before booking a power chair.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Lithium-powered mobility devices: checked baggage only, not hand baggage, "*Requires approval from check-in staff". Conditions: the battery is securely fastened to the wheelchair, electrical circuits blocked, and terminals protected from short circuits, for example by being encased in a battery container. Where the device is designed for the battery to be removed, it must be taken out and carried in the cabin.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Not published. SpiceJet's Dangerous Goods table sets conditions for a lithium battery that stays securely fastened to the mobility aid but gives no watt-hour figure for it, and does not state that the limit is removed.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
"The maximum watt-hour capacity of the removed battery is 300 Wh." Removed batteries must be taken out and transported in carry-on luggage, kept in original retail packaging or with the terminals taped over and each battery in its own plastic bag; the manufacturer's or device owner's instructions must be followed when removing them.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries, each of which must not exceed 160 W" (SpiceJet writes 160 W; it means 160 Wh). Spare or removed batteries must be carried in hand baggage.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Maximum count is two: one spare lithium-ion battery up to 300 Wh, or two spares of up to 160 Wh each, carried in hand baggage. For non-spillable chemistries the limit is one spare wet non-spillable battery (Special Provision A67), or two spare nickel-metal hydride (A199) or dry (A123) batteries.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Only for mobility equipment "expressly made to allow the user to remove the battery(ies) — for example, collapsible with lithium batteries": then "Batteries must be taken out and transported in carry-on luggage". Where the battery is securely fastened to the aid and the circuits are blocked, it stays installed.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Non-spillable wet batteries, or batteries meeting IATA Special Provision A123 or A199 (dry cell or gel): checked baggage only, not hand baggage, and "*Requires approval from check-in staff". Conditions: the wheelchair is firmly coupled to the battery, terminals shielded against short circuits by being encased in a battery container, and the electrical circuits blocked. A removed battery must travel in sturdy, rigid packaging in the cargo compartment.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
"battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it's corrosive in nature and is considered to be a 'Dangerous Good'." The Dangerous Goods table marks "Wheelchairs and other mobility aids with wet cell or acid spillable batteries" as not permitted in either hand or checked baggage.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
The battery terminals must be shielded/protected against short circuits, for example by being encased in a battery container, and the electrical circuits must be blocked. For a removed battery: keep it in its original retail packaging, or cover the contacts/terminals with insulating tape and place each battery in its own plastic bag.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Not published — SpiceJet does not require a battery spec sheet, MSDS, manufacturer label or a form. It says only that the manufacturer's or device owner's instructions must be followed when removing the battery.
Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Not published — SpiceJet gives no maximum powered-chair dimensions and no hold-door apertures.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Not published — no weight limit is given for a powered mobility aid.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · read 2026-07-29
Not published. SpiceJet says a passenger may take their own battery-powered wheelchair up to the boarding gate and/or aircraft door (subject to airport authority permission), but says nothing about returning it at the aircraft door on arrival.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Every accepted battery-powered mobility-aid row in SpiceJet's Dangerous Goods table is marked "*Requires approval from check-in staff" and none may travel in hand baggage — only in checked baggage. An ambulift, where boarding requires one, is chargeable, available in selected cities only, and must be requested at least 72 hours before departure.
Manual wheelchairs
"SpiceJet allows only manual/ collapsible wheelchairs on all its flights." Passengers may use their own manual wheelchair up to the boarding gate and/or the aircraft door, subject to permission from the airport authority. Note the wording pairs 'manual' with 'collapsible' and SpiceJet does not say whether a rigid-frame manual chair qualifies.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Not published for a wheelchair. SpiceJet allows crutches, braces and other prosthetic devices as cabin baggage, and a cane in the cabin if it can be stowed in the overhead compartment without blocking an exit or the aisle, but says nothing about stowing a folding wheelchair in the cabin.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Not published — no in-cabin stowage dimensions are given for a folding wheelchair.
Not published — SpiceJet gives no maximum wheelchair dimensions and no hold-door or hold-compartment figures for its Boeing 737 or Q400 fleets.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Not published — SpiceJet gives no weight limit for a mobility aid.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Not published. SpiceJet says a passenger may use their own wheelchair up to the boarding gate or aircraft door, but nowhere states where a wheelchair carried in the hold is returned on arrival.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
SpiceJet's wheelchair service with an attendant runs within the airport area to the boarding gate and/or the aircraft door depending on airport facilities, at no additional charge, but requires advance intimation.
Booking & cost
SpiceJet publishes no specific deadline for advising that you are bringing your own wheelchair — only that "an advance intimation to SpiceJet is required". Published deadlines: ambulift at least 72 hours before departure; groups of ten or more needing wheelchairs 48 hours; portable oxygen concentrator 48 hours; stretcher 48 hours; spinal support equipment 7 working days. Report 2–3 hours before departure.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
"To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of booking and/ or at the time of check-in". Reservations staff will ask questions to determine the level of assistance needed. POC and stretcher requests go to custrelations@spicejet.com at least 48 hours ahead.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Not published for a passenger's own wheelchair — SpiceJet does not say whether carriage of a personal mobility aid is free or outside the baggage allowance, and its Baggage page (re-read live 2026-07-29) does not mention mobility aids at all. What it does say: its own wheelchair service with an attendant is at no additional charge; assisting devices such as canes and passenger-supplied spinal support equipment are carried free; an ambulift is chargeable; and airport operators or handling agencies at international departure cities may levy wheelchair handling charges.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Baggage — hand and checked baggage allowances, excess baggage charges (opens in a new tab) · read 2026-07-29
Not published — neither the Special Assistance page nor the Baggage page states how many mobility devices are carried per passenger.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Baggage — hand and checked baggage allowances, excess baggage charges (opens in a new tab) · read 2026-07-29
Not published — SpiceJet's special assistance and dangerous goods pages say nothing about liability or compensation for a damaged or lost mobility aid. Complaints go to custrelations@spicejet.com, then the Nodal Officer, then the Appellate Authority under DGCA Civil Aviation Requirement Section 3, Air Transport, Series M, Part IV, or via the Government of India AirSewa portal.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29 Passenger Support — reservations, grievance redressal, Nodal Officer and Appellate Authority (opens in a new tab) · read 2026-07-29
On board
Not published — SpiceJet does not say whether an on-board aisle chair is carried on its Boeing 737 or Q400 aircraft.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Not stated either way. "A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory." SpiceJet does not describe any lavatory as wheelchair accessible.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
"Assistance in moving to and from seats/lavatory" is listed among SpiceJet's on-board services, and "Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat" — but advance intimation is required. Crew cannot assist with eating or drinking, medication, elimination functions or anything inside the lavatory.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
"We will do our best to allocate you a seat that is most suitable to your needs." To meet DGCA safety requirements, passengers with mobility limitations that make aircraft evacuation unsafe will not be seated where they would obstruct emergency exits, impede the crew, obstruct access to emergency equipment or hinder evacuation.
Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · read 2026-07-29
Fleet detail. SpiceJet publishes no hold-door or hold-compartment dimensions for its Boeing 737 or Q400 (Dash 8-400) fleets. Two published Q400 restrictions matter to disabled passengers: guide dogs are not accepted on flights operated by Q400 aircraft, and separate under-seat dimensions apply to portable oxygen concentrators on the Boeing and Q400 fleets.
Worth knowing
Every source in this record was re-read on the LIVE corporate.spicejet.com site on 2026-07-29 (Special Assistance, Dangerous Goods, Passenger Support and Baggage); an earlier pass had recorded the domain as HTTP 503 and cited Internet Archive snapshots instead. Every value was re-verified against the live pages and nothing had changed: the wheelchair/ambulift text, the four battery-powered mobility-aid rows in the dangerous-goods table (cabin baggage: not permitted; checked baggage: permitted with "*Requires approval from check-in staff"), the 300 Wh removed-battery cap, the one-spare-300-Wh-or-two-spare-160-Wh rule, and every Nodal Officer / Appellate Authority contact all read exactly as before. THE CRITICAL CONFLICT: the Special Assistance page states "SpiceJet allows only manual/ collapsible wheelchairs on all its flights", while the Dangerous Goods page carries a full acceptance table for battery-powered wheelchairs (non-spillable and lithium, checked baggage only, each row marked "*Requires approval from check-in staff"). Powered-chair acceptance is therefore recorded as conditional — a power-chair user should get written confirmation before booking. Other points: SpiceJet nowhere says a passenger's own wheelchair is carried free of charge; an ambulift is chargeable, available in selected cities only, and needs 72 hours' notice; airport operators or handling agents at international departure cities may levy wheelchair handling charges; and guide dogs are refused on Q400 flights.
Sources
Every figure above traces to one of these.
- s1 Special Assistance — carriage of wheelchairs and ambulift (opens in a new tab) · official · read 2026-07-29
- s2 Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table (opens in a new tab) · official · read 2026-07-29
- s3 Passenger Support — reservations, grievance redressal, Nodal Officer and Appellate Authority (opens in a new tab) · official · read 2026-07-29
- s4 Baggage — hand and checked baggage allowances, excess baggage charges (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 4 official sources · 7 contacts · 55% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.