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Solomon Airlines
Publishes assistance information but no mobility-aid carriage detail.
Fragments only. Solomon Airlines publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneSolomon Islands (domestic short code) 177 — Reservations, the channel Conditions of Carriage 4.4 names for limited-mobility requestsMonday–Friday 0800–1600, Saturday 0800–1200; closed Sunday and public holidays
- PhoneSolomon Islands — Honiara Travel Centre, Mendana Avenue, Point CruzMonday–Friday 0800–1600, Saturday 0900–1200; closed Sunday and public holidays
- PhoneAustralia — ReservationsMonday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800
- PhoneNew Zealand — ReservationsMonday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800
- PhoneVanuatu — ReservationsMonday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800
- PhoneFiji — ReservationsMonday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800
- PhonePapua New Guinea — ReservationsMonday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800
- PhoneInternational (rest of world) — ReservationsMonday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800
- EmailInternational Reservations — also the return address for the Medical Travel Clearance Form
- EmailSolomon Islands Reservations
- EmailBaggage Services — lost or damaged checked baggage (the channel for a damaged mobility aid)
- Online form
Solomon Airlines publishes no dedicated disability desk, special-assistance email, assistance-request form, TTY or relay service. Conditions of Carriage 4.4 sends everything to Reservations, so the reservations numbers above are the accessibility channel. Damaged baggage must be reported to the airline representative at the airport on arrival, or within 7 days at the latest.
Read it from the source
- Conditions of Carriage — 4.4 Specific Needs and 15 Liability (opens in a new tab)
- Medical Clearance Requirements (opens in a new tab)
- Medical Travel Clearance Form (PDF) — section 5 Assistance Requirements (opens in a new tab)
- Baggage Information — weight, oversize and bulky-item rules a checked wheelchair falls under (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Not published. Solomon Airlines makes no statement about battery-powered wheelchairs or mobility scooters anywhere on flysolomons.com — not on the Dangerous Goods page, the Baggage page or in the Conditions of Carriage. The Dangerous Goods page says only that 'portable battery powered devices' generally 'can be carried provided certain requirements have been complied with', and refers travellers to the IATA Dangerous Goods Regulations, the Civil Aviation Safety Authority and 'your nearest Solomon Airlines Office'. Written acceptance from Reservations before booking is essential.
Not published for wheelchairs. The Dangerous Goods page names lithium batteries as an everyday item 'that can cause problems' and as a common dangerous good that 'can be carried provided certain requirements have been complied with', but sets out no rule for a lithium-powered mobility aid.
Not published; ICAO/IATA defaults apply by reference only — see the global rules. Solomon Airlines prints no watt-hour figure anywhere on its site: the Dangerous Goods page defers to 'the International Air Transport Association (IATA) Dangerous Goods Regulations' and to the Civil Aviation Safety Authority for detail.
Not published. No removed-battery watt-hour cap appears on any Solomon Airlines page.
Not published. No spare-battery watt-hour cap appears on any Solomon Airlines page.
Not published. Solomon Airlines states no number of spare batteries for mobility aids.
Not published. Solomon Airlines does not say whether a wheelchair battery must be removed and carried in the cabin.
Not published. No gel / AGM / sealed lead-acid / dry-cell mobility-aid rule appears on any Solomon Airlines page.
Not published. Solomon Airlines' Dangerous Goods page does not mention wet/spillable batteries or mobility-aid batteries at all.
Not published. No terminal-insulation, disconnection or immobilisation instruction for mobility aids is given.
No battery spec sheet or MSDS requirement is published. The only related paperwork is medical: '** All electrical medical equipment must be approved' on the Medical Travel Clearance Form, which the treating doctor completes and returns to reservations@flysolomons.com.
Not published. No powered-chair dimension limit and no per-aircraft hold table exist on flysolomons.com. Only the general bulky/oversize thresholds apply (over 158 cm total = bulky fee; over 277 cm total = must go as freight), and acceptance of oversize items 'is subject to any applicable weight and/or aircraft payload restrictions and cannot be guaranteed'.
Not published for mobility aids, and no exemption from the general cap: 'No single item of checked baggage can exceed 32kg', with heavier items requiring air freight. A powered chair over 32 kg would have to be negotiated with Reservations or shipped as cargo.
Not published. Solomon Airlines says nothing about returning a powered chair at the aircraft door.
With no published wheelchair-battery policy, the practical position on the domestic network is unknowable from the website: Solomon Airlines operates one Airbus A320-200 internationally and one Dash 8 plus three Twin Otters domestically, and even ordinary baggage may be offloaded because 'aircraft operational limitations (for example, aircraft weight restrictions caused by unusually strong headwinds or very hot weather) may mean we are unable to carry your baggage on the same flight as you'.
Manual wheelchairs
Not published. Solomon Airlines has no mobility-aid or special-assistance page, and nothing on flysolomons.com states that a passenger's own manual wheelchair will be accepted, checked or carried in the hold. The Medical Travel Clearance Form asks only whether an airport wheelchair is needed 'to the aircraft door/ seat'. Acceptance must be settled with Reservations case by case.
Not published. No in-cabin stowage of a folding wheelchair is mentioned. The general rule is that 'All cabin baggage must fit under the seat in front of you or in an overhead locker', with domestic economy limited to 5 kg and 105 cm total (48 w + 34 h + 23 d); only crutches and prosthetic devices are named as extra cabin items.
Not published — Solomon Airlines offers no in-cabin wheelchair stowage space or closet. Ordinary cabin baggage is capped at 105 cm total (48 w + 34 h + 23 d) in economy and 115 cm (56 + 36 + 23) in business, and must fit under the seat or in an overhead locker.
No maximum wheelchair dimensions and no per-aircraft hold-door table are published. The binding general rules are linear-sum, not H/W/L: items over 158 cm (L+W+H) up to 277 cm are 'bulky' and attract a per-port fee (SBD350 Honiara, AUD75 Brisbane, NZD75 Auckland, FJD100 Nadi, VUV5800 Santo/Port Vila, PGK200 Port Moresby); 'Any piece exceeding 277cm (109in) in total dimension must be carried as Freight.' Acceptance 'is subject to any applicable weight and/or aircraft payload restrictions and cannot be guaranteed'.
No wheelchair-specific weight limit is published and no mobility-aid exemption from the general cap. The general rule a checked chair falls under is: 'No single item of checked baggage can exceed 32kg', and items over 32 kg 'require air freight'. The domestic economy checked allowance is only 16 kg (30 kg international), so a chair also risks excess-baggage charges on domestic sectors. Confirm with Reservations.
Not published. Solomon Airlines says nothing about returning a wheelchair at the aircraft door or jet bridge. Most Solomon Islands domestic ports are apron-boarded turboprop strips, but the airline publishes no delivery-at-aircraft commitment.
The only length figure Solomon Airlines publishes for the domestic turboprop fleet is a surfboard rule: 'If travelling on domestic aircraft, maximum surfboard bag dimensions must not exceed 213.36cm (7 foot)', against 277 cm (9 ft) internationally, and 'Passengers wishing to travel with longer surfboards on domestic aircraft, must purchase a row (2 seats on Twin Otter) to guarantee the space.' It is a surfboard rule, not a wheelchair rule, but it is the clearest published evidence of how much smaller the Twin Otter / Dash 8 hold is than the A320's.
Booking & cost
No advance-notice deadline for mobility aids is published. Conditions of Carriage 4.4 says only 'You must contact Solomon Airlines Reservations prior to travel if you require special assistance because ... you have limited mobility'. The Medical Travel Clearance Form must be returned 'at your earliest convenience prior to the proposed date of travel' — no hours stated. (The 48-hour deadline on the Travel Advice page is for unaccompanied children, not mobility aids.)
Conditions of Carriage 4.4 Specific Needs: 'You must contact Solomon Airlines Reservations prior to travel if you require special assistance because ... you have limited mobility'. Where a medical condition is involved the Medical Travel Clearance Form goes to reservations@flysolomons.com. There is no online assistance-request form.
Conditions of Carriage (4.4 Specific Needs; 7 Baggage; 15 Liability) (opens in a new tab) · read 2026-07-29 Solomon Airlines Medical Travel Clearance Form — Part A, section 5 Assistance Requirements (PDF) (opens in a new tab) · read 2026-07-29 Contact Us — Reservations, Group Bookings, Baggage Services (opens in a new tab) · read 2026-07-29
Not published. Solomon Airlines nowhere states that wheelchairs or mobility aids are carried free of charge or outside the baggage allowance. The only free-carriage concession listed is in the cabin: 'A pair of crutches and/or prosthetic device for the passenger's use provided that the passenger is dependent upon them', carried in addition to the cabin allowance. Excess, bulky and oversize charges are published with no mobility-aid exemption.
Not published. Solomon Airlines does not state how many mobility devices a passenger may bring; only infant equipment (cots, prams/strollers, car seats) is listed as free extra carriage.
'Montreal Convention 1999 - 1,131 SDRs (about AU$1,735) cumulative for both Checked Baggage and Cabin Baggage'; under other conventions '250 francs (about AU$30) for each kilo'. 'Where your travel is wholly within Solomon Islands and is not International Carriage, our liability for loss or damage is limited to USD600 per Passenger for your Checked Baggage and USD100 per Passenger for your Cabin Baggage.' No mobility-aid or full-value rule is published. 'All damaged baggage must be reported to our representative at the airport on arrival', or within 7 days.
Conditions of Carriage (4.4 Specific Needs; 7 Baggage; 15 Liability) (opens in a new tab) · read 2026-07-29
On board
Not published. Solomon Airlines makes no statement about an on-board aisle wheelchair on any aircraft. The only cabin-equipment statement of this kind on the site is 'BE AWARE WE ONLY CARRY DEFIBRILLATORS ON OUR A320 AIRCRAFT', which shows equipment differs sharply between the A320 and the domestic Dash 8 / Twin Otter fleet.
Not published. No accessible or wheelchair-accessible lavatory is described for any Solomon Airlines aircraft.
No crew-provided transfer or personal-care assistance is published; the Medical Travel Clearance Form makes it the doctor's call. It asks '(b) Can the passengers walk up and down stairs' and '(c) Is an escort required inflight to assist with eating, medications and toileting?', and where a medically trained escort is necessary the escort's name, qualifications and booking reference must be supplied. The Travel Clearance Guidelines likewise require an 'escort/carer' for some conditions. A passenger needing in-flight personal care must travel with their own escort.
Solomon Airlines Medical Travel Clearance Form — Part A, section 5 Assistance Requirements (PDF) (opens in a new tab) · read 2026-07-29 Medical Travel Clearance Guidelines (PDF) (opens in a new tab) · read 2026-07-29
No accessible-seating, movable-armrest or bulkhead policy is published. Conditions of Carriage 4.3 says only 'We will try to accommodate your seating choice, however we do not guarantee any particular seat. We may need to change your seat at any time, even after you have boarded the aircraft'. Prepaid seat selection exists on international flights only.
Fleet detail. No per-aircraft hold-door or wheelchair-size table is published. Fleet (About page): one Airbus A320-200 'Spirit of Solomons' on international routes, plus one Dash 8 and three Twin Otters for the domestic network. The published constraints a checked chair falls under are: no single item of checked baggage over 32 kg (heavier goes as air freight); over 158 cm total (L+W+H) = bulky-item fee; over 277 cm total = must be carried as freight; 'Acceptance of oversize items is subject to any applicable weight and/or aircraft payload restrictions and cannot be guaranteed'; and the domestic economy checked allowance is 16 kg against 30 kg international. The single published domestic-fleet size figure is the surfboard rule — 213.36 cm (7 ft) maximum on domestic aircraft versus 277 cm (9 ft) internationally, with longer boards requiring the purchase of a row (2 seats on the Twin Otter).
Worth knowing
Solomon Airlines has no accessibility, special-assistance or mobility-aid page. The site map lists every published page and none covers disability; /experience/special-assistance, /experience/accessibility, /experience/reduced-mobility and /experience/disability-assistance all return 404. The 2019–2025 version of the site (archived /plan/baggage and /plan/dangerousgoods) was checked too and also said nothing about wheelchairs, so this is a long-standing gap and not a casualty of the 2026 redesign. Everything a wheelchair user gets is: Conditions of Carriage 4.4 ('contact Solomon Airlines Reservations prior to travel ... you have limited mobility'), the Medical Travel Clearance Form's assistance section (airport wheelchair to door or seat; escort for eating, medications and toileting), and free cabin carriage of crutches or a prosthetic device. Three things to plan around. (1) No watt-hour limits are published anywhere — the Dangerous Goods page carries no battery figures at all and points to the IATA DGR and CASA — so a lithium chair needs written acceptance from Reservations before booking. (2) The general 32 kg per-item checked-baggage cap has no mobility-aid exemption and heavier items 'require air freight'; the domestic checked allowance is 16 kg. (3) Conditions of Carriage 7.2 warns that 'aircraft weight restrictions caused by unusually strong headwinds or very hot weather' may mean baggage travels on the next flight rather than with the passenger — a real risk on Twin Otter island sectors. Medical oxygen is passenger-supplied with a tank not exceeding 5 kg, and defibrillators are carried only on the A320.
Sources
Every figure above traces to one of these.
- s1 Conditions of Carriage (4.4 Specific Needs; 7 Baggage; 15 Liability) (opens in a new tab) · official · read 2026-07-29
- s2 Baggage Information — cabin and checked baggage allowances, oversize and bulky items (opens in a new tab) · official · read 2026-07-29
- s3 Medical Clearance Requirements (opens in a new tab) · official · read 2026-07-29
- s4 Solomon Airlines Medical Travel Clearance Form — Part A, section 5 Assistance Requirements (PDF) (opens in a new tab) · official · read 2026-07-29
- s5 Dangerous Goods Information (opens in a new tab) · official · read 2026-07-29
- s6 Contact Us — Reservations, Group Bookings, Baggage Services (opens in a new tab) · official · read 2026-07-29
- s7 About Solomon Airlines — fleet and network (opens in a new tab) · official · read 2026-07-29
- s8 Delayed / Damaged Baggage Form (opens in a new tab) · official · read 2026-07-29
- s9 Medical Travel Clearance Guidelines (PDF) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 9 official sources · 12 contacts · 7% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.