All airlines Europe
Sky express
48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Not published
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Fragments only. Sky express publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneGreece — SKY express call centre (the channel the Special assistance page names for assistance requests)Daily 06:00–24:00 (GMT+2)
- PhoneGreece (national number) 801 112 8288 — SKY express call centreDaily 06:00–24:00 (GMT+2)
- EmailCall centre e-mail (the 'E-mail' link on the Special assistance page)
- EmailCustomer care — damaged / lost baggage claims (the channel for a damaged mobility aid)
- Online form
SKY express publishes no dedicated disability desk, no special-assistance e-mail and no TTY/relay. Everything goes through the general call centre (06:00–24:00 GMT+2) or the online contact form. Note that bookings made through the call centre carry a €10 per-passenger service fee, and 'a service fee applies for transactions via the call centre' — a passenger who cannot use the website to request assistance may therefore pay to book.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Not published. There is no statement anywhere on skyexpress.gr about battery-powered wheelchairs or mobility scooters. The site has no dangerous-goods, restricted-items or baggage-rules page at all (/dangerous-goods, /baggage, /restricted-items and /special-luggage all 404), so a powered chair must be cleared with the call centre before booking.
Not published. SKY express publishes no rule of any kind for lithium-ion mobility-aid batteries; the site carries no dangerous-goods or restricted-items page.
Not published; ICAO/IATA defaults apply by reference only — see the global rules. SKY express prints no watt-hour figure anywhere on its site.
Not published. No removed-battery watt-hour cap appears on any SKY express page.
Not published. No spare-battery watt-hour cap appears on any SKY express page.
Not published. SKY express states no number of spare batteries for mobility aids.
Not published. SKY express does not say whether a wheelchair battery must be removed and carried in the cabin.
Not published. SKY express publishes no rule of any kind for non-spillable (gel / AGM / sealed lead-acid / dry cell) mobility-aid batteries; the site carries no dangerous-goods or restricted-items page.
Not published. SKY express publishes no rule of any kind for wet/spillable mobility-aid batteries; the site carries no dangerous-goods or restricted-items page.
Not published. No terminal-insulation, disconnection or immobilisation instruction is given.
No battery spec sheet or MSDS requirement is published. The only paperwork mentioned is medical: 'For wheelchairs and specialized assistance, showing a medical certificate may be required.'
Not published. No powered-chair dimension limit and no per-aircraft hold table exist on skyexpress.gr.
Not published for mobility aids.
Not published. SKY express says nothing about returning a powered chair at the aircraft door.
With no published battery policy at all, a lithium-powered chair needs written acceptance from the call centre before booking. SKY express flies a mixed fleet — the BLISS/BLISS+ business fares are 'only available on the routes ATH-SKG, ATH-HER, ATH-CHQ and ATH-RHO, which are operated with Airbus aircraft' — and publishes no hold information for the smaller aircraft used on the island network.
Manual wheelchairs
Not published. The Special assistance page describes only the airport service (escort from check-in to the aircraft steps, help boarding, help to the seat). Nothing on skyexpress.gr states that a passenger's own manual wheelchair is accepted, checked or carried in the hold. There is no mobility-aid, baggage-rules or dangerous-goods page on the site.
Not published. No in-cabin stowage of a folding wheelchair is mentioned anywhere. Cabin allowance is stated only as 1 cabin bag of 8 kg or 13 kg plus one personal item of max 40×30×15 cm.
Not published — SKY express describes no in-cabin wheelchair stowage space. The only cabin dimensions published are for the personal item (40×30×15 cm).
Not published. SKY express gives no maximum wheelchair dimensions and no per-aircraft hold-door table. The only dimensions on the site are the 40×30×15 cm personal item.
Not published. No wheelchair weight limit and no mobility-aid exemption from the fare baggage rules; the heaviest checked piece the fare table mentions is 32 kg.
Not published. SKY express says nothing about returning a wheelchair at the aircraft door or the steps, even though its assistance levels are described in terms of escort 'to the aircraft's ladder'.
The Special assistance page lets you choose the level of help (equivalent to WCHR / WCHS / WCHC): 'Transfer from the check-in counter and escort to the aircraft's ladder', '… and assistance to board the aircraft', '… and assistance until you sit in your seat in the aircraft.' It also warns that 'For wheelchairs and specialized assistance, showing a medical certificate may be required.'
Booking & cost
'In order for us to better meet your needs for special assistance regarding your moving, please submit your request with SKY express during the ticket booking process at least 48 hours before your departure.' The Terms repeat it: 'People with special needs: … please contact our company before issuing your ticket and at least 48 hours before departure of the flight you have selected.'
Special assistance (opens in a new tab) · read 2026-07-29 Terms and provisions of transportation (clauses 10, 11, 16 III, 17) (opens in a new tab) · read 2026-07-29
'SKY express offers you the possibility to submit your request either when you book your ticket online or by contacting the SKY express call center.' The page asks you to say which level of help you need: escort to the aircraft's steps, assistance to board, or assistance until you are in your seat.
Special assistance (opens in a new tab) · read 2026-07-29
Not published. SKY express nowhere states whether a wheelchair or mobility aid is carried free or outside the baggage allowance. The Fare types & baggage allowance page lists only fare allowances (8 or 13 kg cabin, 15/23/32 kg checked) with no mobility-aid exemption. The only free-carriage promise on the site is for guide dogs: 'Dog guides for vision impaired people travel for free.'
Not published. SKY express does not say how many mobility devices a passenger may bring.
Terms clause 10: 'The Carrier's liability for the destruction, loss or damage to luggage up to 1,131 SDRs (approximately € 1,300).' Clause 11: a written declaration of damage must be made immediately on receiving the baggage and 'Declarations of damages submitted seven (7) days after receiving the luggage shall not be accepted.' No mobility-aid or full-value rule is published, and the FAQ excludes 'Damage to the wheels, straps, or handles of the baggage'.
Terms and provisions of transportation (clauses 10, 11, 16 III, 17) (opens in a new tab) · read 2026-07-29 FAQ & Contact — damaged/delayed baggage procedure and contact form (opens in a new tab) · read 2026-07-29
On board
Not published. SKY express makes no statement about an on-board aisle wheelchair on any aircraft.
Not published. No accessible lavatory is described for any SKY express aircraft.
The Special assistance page offers, as one of the levels you may request, 'Transfer from the check-in counter and assistance until you sit in your seat in the aircraft.' Nothing is published about in-flight personal care; in exceptional cases SKY express 'may require attendance as a prerequisite', e.g. 'when the passengers cannot evacuate on their own either because they suffer from quadriplegia or for other medical reasons'. The attendant travels at a regular fare.
Special assistance (opens in a new tab) · read 2026-07-29
Not published. No movable-armrest, bulkhead or accessible-seating policy appears on the site; seat preselection is sold as a paid ancillary (free only on the BLISS fares).
Fleet detail. No hold-door dimensions, hold volumes or maximum wheelchair size are published. The only fleet statement found is on the fare page: the BLISS and BLISS+ business fares are 'only available on the routes ATH-SKG, ATH-HER, ATH-CHQ and ATH-RHO, which are operated with Airbus aircraft', i.e. the rest of the Greek island network is flown by other, smaller types for which no baggage or mobility-aid limits are given.
Worth knowing
SKY express has one accessibility page and it is about airport service only. It gives a 48-hour notice deadline, three levels of wheelchair assistance, guide-dog carriage free of charge, and a warning that an accompanying passenger may be required (paying a normal fare) where a passenger 'cannot evacuate on their own'. It publishes nothing at all about carrying the passenger's own chair: no acceptance statement, no free-carriage promise, no weight or size limit, no gate delivery, and — most seriously — no battery rules whatsoever. The site has no dangerous-goods, restricted-items or baggage-rules page (all the usual URLs 404); baggage information exists only as fare allowances. A 2023 Internet Archive snapshot of the same page was checked and is materially identical, so this is a long-standing gap. Powered-chair users must get written acceptance from the call centre before booking. As an EU carrier SKY express is separately bound by Regulation (EC) 1107/2006 and Regulation (EC) 889/2002, which it references only indirectly (guide-dog training standards, the 1,131 SDR baggage limit) — those are shown in the site's global fallback rules, not asserted here as SKY express policy.
Sources
Every figure above traces to one of these.
- s1 Special assistance (opens in a new tab) · official · read 2026-07-29
- s2 Terms and provisions of transportation (clauses 10, 11, 16 III, 17) (opens in a new tab) · official · read 2026-07-29
- s3 FAQ & Contact — damaged/delayed baggage procedure and contact form (opens in a new tab) · official · read 2026-07-29
- s4 Fare types & baggage allowance (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 4 official sources · 5 contacts · 12% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.