Shenzhen Airlines

IATA ZH ICAO CSZ China (People's Republic of) · Star Alliance · www.shenzhenair.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice · no watt-hour cap on an installed battery.

Advance notice: 48hours before departure
Powered wheelchair: Conditional
Lithium, battery installed: No stated limit
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

95361

Chinese Mainland — Shenzhen Airlines service hotline 95361 (the channel named for every wheelchair and special-assistance request)

24/7
Phone

+86 755 88814023

International, Hong Kong, Macao & Taiwan — service hotline

24/7
Phone

1800 929 166

Australia — service hotline 1800929166

24/7
Email

szaservice315@shenzhenair.com

Passenger feedback and suggestions (flight passengers)
Email

ecommerce@shenzhenair.com

International air ticket business

Shenzhen Airlines publishes no dedicated accessibility desk, no assistance-request web form and no TTY/text-relay service. Every wheelchair, service-dog and stretcher request goes through the general hotline 95361 (or +86 755 88814023 from outside the mainland) or a Shenzhen Airlines ticket office, and must be made when the ticket is bought — the wheelchair page opens "all special passenger services should be applied for at the time of ticket purchasing". Shenzhen Airlines does not serve the USA, so it publishes no DOT Complaints Resolution Official page (its baggage tariff nonetheless carries a dormant clause about unlimited free wheelchairs "on U.S. routes").

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Conditional

Conditions of carriage 6.2.5.12: Shenzhen "only accepts the application for consignment of electric wheelchairs and electric equipment for increased mobility of passengers with limited movement due to disability, health or age", and such devices "can only be transported with the consent of Shenzhen Airlines". They may never be taken into the cabin, must be checked at the counter, and the passenger must be at the counter 2 h before the ordinary check-in deadline and at the airport at least 120 min before departure.

General Conditions for Passenger and Baggage Transportation of Shenzhen Airlines Co., Ltd (V202607) — 6.2.5.12 electric wheelchairs, 6.3.1 in-cabin assistive devices (opens in a new tab) · read 2026-07-29 Baggage transportation rules of Shenzhen Airlines Co., Ltd (V202607) — 5.3 Electric Wheelchair, special baggage charges, compensation limits (opens in a new tab) · read 2026-07-29 Special Baggage (English) — electric wheelchair and free special-baggage table (opens in a new tab) · read 2026-07-29

Lithium-ion batteries

Yes

Lithium-battery wheelchairs and mobility aids are expressly accepted, under conditions of carriage 6.2.5.12 and §5 of Shenzhen's Requirements on Carriage of Lithium Batteries.

Watt-hour cap — battery stays in the chair

No stated limit

Both documents say so explicitly: "there is no limit on the rated energy when the battery is installed on the wheelchair or walker" (conditions of carriage 6.2.5.12) and "There is no limit to the Wh rating of battery when the battery is installed on wheelchairs or mobility aids" (Requirements on Carriage of Lithium Batteries §5). The battery must be adequately protected against damage by design, securely attached, and the electrical circuits isolated per the manufacturer's instructions.

Watt-hour cap — battery removed into the cabin

300 Wh

"Each battery removed must not exceed 300 Wh." A battery is removed when it cannot simultaneously meet the three conditions of being firmly fixed, fully protected and disconnected, or where the manufacturer's instructions require removal. Removed lithium batteries must be carried in the passenger cabin, protected from damage (for example each in its own protective pouch).

Requirements on Carriage of Lithium Batteries — §5 Battery-powered wheelchairs or mobility aids (opens in a new tab) · read 2026-07-29 General Conditions for Passenger and Baggage Transportation of Shenzhen Airlines Co., Ltd (V202607) — 6.2.5.12 electric wheelchairs, 6.3.1 in-cabin assistive devices (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery

300 Wh

"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh." Spares travel in the cabin, individually protected against damage.

Spare batteries permittedmaximum number under any published configuration

Maximum of two: one spare of up to 300 Wh, or two spares of up to 160 Wh each. This is the wheelchair rule. Shenzhen's general portable-electronics rule (spares only in carry-on, max 20 per person, 100 Wh, or two spares of 100-160 Wh after check-in declaration and approval) is a separate allowance and is not applied here.

Battery must be removed

Conditional

Conditions of carriage 6.2.5.12: "When the battery of the wheelchair cannot meet the three conditions of being firmly fixed, fully protected, and disconnected at the same time, the battery should be removed." The lithium-battery instructions give the same either/or: leave it fitted with the circuits isolated per the manufacturer, or remove it per the manufacturer. Shenzhen's baggage rules additionally require removal for any non-leak-proof (spillable) battery.

General Conditions for Passenger and Baggage Transportation of Shenzhen Airlines Co., Ltd (V202607) — 6.2.5.12 electric wheelchairs, 6.3.1 in-cabin assistive devices (opens in a new tab) · read 2026-07-29 Requirements on Carriage of Lithium Batteries — §5 Battery-powered wheelchairs or mobility aids (opens in a new tab) · read 2026-07-29 Baggage transportation rules of Shenzhen Airlines Co., Ltd (V202607) — 5.3 Electric Wheelchair, special baggage charges, compensation limits (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Yes

Conditions of carriage 6.2.5.12: the checked electric wheelchair service applies to chairs with sealed wet batteries, nickel-metal-hydride batteries and dry batteries. A removed or spare battery of these types must be short-circuit protected, packed in sturdy rigid packaging and carried in the CARGO HOLD — unlike lithium batteries, which must travel in the cabin.

Wet / spillable batteries

Conditional

Shenzhen's two current documents conflict. Conditions of carriage 6.2.5.12 (V202607) says the checked electric wheelchair service applies to sealed wet, nickel-metal-hydride, dry and lithium batteries "but NOT to those equipped with unsealed batteries". Baggage rules 5.3.3 (also V202607) instead give a procedure for a "wheelchair with non-leak proof battery": remove the battery, give it leak-proof protective packaging and label it "BATTERY, WET, WHEELCHAIR", plus CORROSIVE and UPWARD labels. Confirm on 95361 before flying with a spillable battery.

Terminal protection & immobilisation

Yes

"The two poles of the removed battery and spare batteries shall be insulated to prevent short circuit." Removed and spare lithium batteries travel in the cabin, each in an independent protective bag; removed and spare sealed-wet/NiMH/dry batteries travel in the hold in sturdy rigid short-circuit-proof packaging. A battery left on the chair must be securely attached with its circuits isolated per the manufacturer's instructions.

Paperwork the airline wants

Not published

No battery spec sheet, MSDS, manufacturer label or battery form is published as a requirement — Shenzhen requires only that the device meet its dangerous-goods rules and that it consent to carriage. (Documentation IS required of the passenger for a boarding or on-board wheelchair: a fitness-to-fly diagnosis certificate from a county/municipal-level or higher hospital.)

Size limit for a powered chair

Not published

No maximum size published. Powered mobility devices are exempted from the ordinary checked-baggage size restrictions and require Shenzhen's consent instead; no hold-door or hold-compartment figures are published.

Weight limit for a powered chair

Not published

Not published. Conditions of carriage 6.2.5.12 states electric wheelchairs and electric mobility tools "are not subject to the weight and size restrictions of ordinary checked baggage, but they can only be transported with the consent of Shenzhen Airlines" — an exemption from the ordinary caps, not a statement that any weight is accepted.

Returned at the aircraft door

Not published

Not published. Shenzhen states an electric wheelchair may not be brought into the cabin and must be checked at the counter, but says nothing about returning it at the aircraft door on arrival.

Shenzhen does not provide declared-value cover for checked baggage (conditions of carriage 6.2.6), so there is no way to insure a powered chair above the Montreal/Warsaw limits through the airline. Interline/connecting itineraries: the wheelchair page states that a route with a connecting flight service does not accept any wheelchair-passenger application.

Manual wheelchairs

Manual chairs accepted

Yes

Conditions of carriage 6.3.1: apart from safety reasons, crutches, prosthetics, cochlear implants, hearing aids, blind sticks, blind glasses, visual aids, folding manual wheelchairs and other small auxiliary equipment held by passengers with disabilities, injuries, diseases or other mobility difficulties may be brought into the cabin at any time; if there is no storage facility or space in the cabin they are checked in for free. Manual folding wheelchairs are also listed as free special baggage.

Folding chair may travel in the cabin

Yes

Conditions of carriage 6.3.1 expressly includes "folding manual wheelchairs" among the small auxiliary devices that a passenger with a disability may bring into the cabin at any time; "if there is no storage facility or space in the cabin, it can be checked in for free". No cabin stowage dimensions are published.

In-cabin stowage limit

Not published

No size limit is published for an in-cabin assistive device. Shenzhen's 55 x 40 x 20 cm cabin-baggage limit is the ordinary hand-baggage rule and the airline does not state that it applies to a folding manual wheelchair, so it is not recorded here.

Size limit for a checked manual chair

Not published

No maximum size published for a checked manual wheelchair. The 100 x 60 x 40 cm and 203 cm-total figures in Shenzhen's baggage rules are the ordinary checked-baggage and seat-occupying-baggage limits, from which mobility devices are exempt, so they are not recorded here.

Weight limit for a manual chair

Not published

Not published for a manual wheelchair. The 32 kg per-piece ceiling in Shenzhen's baggage rules applies to ordinary checked baggage; conditions of carriage 6.2.5.12 exempts mobility devices from the ordinary weight and size restrictions, and no separate wheelchair figure is published.

Returned at the aircraft door

Not published

Not published. Shenzhen says staff will assist a passenger by wheelchair from the check-in area to the boarding area, but nowhere states whether a checked wheelchair is returned at the aircraft door or at baggage reclaim.

Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29

Shenzhen's per-flight caps on disabled passengers (CAAC Measures for the Administration of Air Transport for Persons with Disabilities) mean a wheelchair request can be refused simply because the flight is full of them — book as early as possible.

Booking & cost

Advance notice requiredhours before scheduled departure

48h

Regulations on Transportation of Disabled Passengers: off-board (ground) wheelchair 24 h before departure; boarding wheelchair 48 h; on-board wheelchair 48 h; service dog 48 h. CONTRADICTION — the Passengers in Need of Wheelchair page gives 24 h for an off-board wheelchair but 36 h for boarding and on-board wheelchairs. Boarding and on-board wheelchair users must also produce a fitness-to-fly certificate. Check-in closes early: be at the counter 120 min before departure.

Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29 Passengers in Need of Wheelchair (English) (opens in a new tab) · read 2026-07-29 轮椅旅客分类与申请渠道 (Wheelchair passenger classification and application channel, shenzhenair.com booking site) (opens in a new tab) · read 2026-07-29

How to request assistance

Call the Shenzhen Airlines hotline 95361 (or a Shenzhen Airlines ticket office) at the time of ticket purchase — there is no online assistance form

"All special passenger services should be applied for at the time of ticket purchasing." Applications are taken only on hotline 95361 or at a designated Shenzhen Airlines ticket office. Boarding-wheelchair and on-board-wheelchair passengers must supply a valid fitness-to-fly diagnosis certificate from a hospital at county/municipal level or above, issued within 96 h of check-in (the Chinese page says within 10 days), stamped and signed and worded "suitable for flight before XX date".

Passengers in Need of Wheelchair (English) (opens in a new tab) · read 2026-07-29 轮椅旅客 (Wheelchair passengers, Chinese) (opens in a new tab) · read 2026-07-29 Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29 轮椅旅客分类与申请渠道 (Wheelchair passenger classification and application channel, shenzhenair.com booking site) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid

No fee

Wheelchairs are free special baggage: "electric wheelchairs are not included in your free baggage allowance. We can transport them for you free, but only one can be checked in." The special-baggage tariff lists electric wheelchairs, electric mobility tools, manual folding wheelchairs, mechanical prostheses and other lithium-battery assistive devices as carried free and outside the free allowance. Ground/boarding wheelchair service and guidance for disabled passengers are also free.

Baggage transportation rules of Shenzhen Airlines Co., Ltd (V202607) — 5.3 Electric Wheelchair, special baggage charges, compensation limits (opens in a new tab) · read 2026-07-29 Special Baggage (English) — electric wheelchair and free special-baggage table (opens in a new tab) · read 2026-07-29 Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29 轮椅旅客 (Wheelchair passengers, Chinese) (opens in a new tab) · read 2026-07-29

Mobility devices carried free

"The total number of electric wheelchairs or electric mobility devices or manually folding wheelchairs that can be checked free of charge ... shall not exceed two", plus one further assistive device (prosthesis, small gas cylinder, pacemaker, CPAP or other lithium-battery aid). Only ONE of the two may be an electric wheelchair. Shenzhen's tariff adds that there is no limit to the number of wheelchairs checked free on U.S. routes — Shenzhen does not currently fly to the USA.

If they damage your chair

International: 1,519 SDR per passenger under Montreal, or 17 SDR/kg plus 332 SDR unchecked under Warsaw. Domestic: the limits in the Civil Aviation Law of the PRC. No declared-value cover is offered.

Shenzhen publishes nothing specific to mobility aids. Baggage rules 6.2.2: Montreal-Convention flights are compensated on proven actual loss up to 1,519 SDR per passenger for checked and unchecked baggage combined; Warsaw-Convention flights 17 SDR/kg checked and 332 SDR unchecked; domestic flights follow Chinese law; Hong Kong, Macao and Taiwan flights follow the international rules. Damage must be claimed within 7 days of receiving the baggage; actions time-bar after 2 years. Conditions of carriage 6.2.6: Shenzhen does NOT provide a declared-value service.

Baggage transportation rules of Shenzhen Airlines Co., Ltd (V202607) — 5.3 Electric Wheelchair, special baggage charges, compensation limits (opens in a new tab) · read 2026-07-29 General Conditions for Passenger and Baggage Transportation of Shenzhen Airlines Co., Ltd (V202607) — 6.2.5.12 electric wheelchairs, 6.3.1 in-cabin assistive devices (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair

"Shenzhen Airlines can actually carry passengers without independent movability, but is unable to provide on-board wheelchair (equipment) for the time being. If you need to travel, please put forward your demand through hotline 95361 ... 48 hours (inclusive) before the departure time." Note the tension with Shenzhen's own pages, which still list an 'on-board wheelchair' service category and a per-aircraft cap on on-board-wheelchair passengers.

Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29 Passengers in Need of Wheelchair (English) (opens in a new tab) · read 2026-07-29

Accessible lavatory

Not published

Not published. Shenzhen says nothing about accessible lavatories on any aircraft type.

Crew help you transfer

Not published

Not published for wheelchair users. Shenzhen promises only ground assistance "from the check-in area to the boarding area". The in-flight list that includes help moving in and out of the seat and going to and from the lavatory is published for blind and deaf passengers and for passengers travelling with a service dog, not for wheelchair users — and Shenzhen states it has no on-board wheelchair.

Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29 轮椅旅客 (Wheelchair passengers, Chinese) (opens in a new tab) · read 2026-07-29

Seating & movable armrests

No emergency-exit seats for passengers with hearing or visual impairment or travelling with a service dog; nothing published on movable armrests

The disabled-passenger regulations repeat for each group that "for safety reasons, passengers with [hearing / visual] impairment cannot sit at the emergency exit seats" and the same for passengers with a service dog, whose dog may occupy the passenger's own foot space but not another passenger's. No movable-armrest, bulkhead or accessible-seat policy is published for wheelchair users.

Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · read 2026-07-29

Fleet detail. No cargo-hold door aperture or hold-compartment dimensions are published. What Shenzhen does publish, under the CAAC Measures for the Administration of Air Transport for Persons with Disabilities, is a per-aircraft-type cap on disabled passengers: 4 on B737-700/800/8 and A319/A320, 6 on the A330 (the published table gives one figure per aircraft type across the categories on-board-wheelchair passengers, service-dog passengers, unaccompanied visually impaired passengers and unaccompanied passengers with intellectual or mental disabilities).

Worth knowing

The single most useful figure here is that Shenzhen explicitly publishes NO watt-hour limit for a lithium battery that stays installed in the chair (300 Wh applies only to a battery that has been removed) — stated identically in conditions of carriage 6.2.5.12 (V202607) and in §5 of the Requirements on Carriage of Lithium Batteries. CONTRADICTIONS a human should re-check: (1) spillable batteries — the conditions of carriage say the checked electric wheelchair service does NOT apply to chairs with unsealed batteries, while the baggage rules 5.3.3 give a full acceptance procedure for a "wheelchair with non-leak proof battery"; (2) on-board (aisle) wheelchair — the disabled-passenger regulations say Shenzhen "is unable to provide on-board wheelchair (equipment) for the time being", yet the wheelchair page still sells it as a bookable service category and the same regulations table caps the number of "passengers with onboard wheelchair" per aircraft type; (3) notice — 36 h for boarding/on-board wheelchairs on the wheelchair page vs 48 h in the disabled-passenger regulations; (4) medical certificate validity — issued within 96 h on the English page, within 10 days on the Chinese page; (5) TRANSLATION ERROR: the English wheelchair page says a passenger's own wheelchair "should be checked in and calculated in the free baggage allowance", but the Chinese original says 不计算在免费行李额内 — NOT counted in the free baggage allowance — and every other Shenzhen document agrees it is free and outside the allowance. Also material: Shenzhen states that on international flights only off-board (ground) wheelchair passengers are accepted, other wheelchair types are not open, and that a route with a connecting-flight service accepts no wheelchair-passenger application at all. Shenzhen offers no declared-value cover for checked baggage. Shenzhen is an Air China group carrier and a Star Alliance member, but nothing here was taken from Air China's or any partner's pages.

Sources

Every figure above traces to one of these.

s1 Passengers in Need of Wheelchair (English) (opens in a new tab) · official · read 2026-07-29
s2 轮椅旅客 (Wheelchair passengers, Chinese) (opens in a new tab) · official · read 2026-07-29
s3 Regulations on Transportation of Disabled Passengers by Shenzhen Airlines (opens in a new tab) · official · read 2026-07-29
s4 General Conditions for Passenger and Baggage Transportation of Shenzhen Airlines Co., Ltd (V202607) — 6.2.5.12 electric wheelchairs, 6.3.1 in-cabin assistive devices (opens in a new tab) · official · read 2026-07-29
s5 Requirements on Carriage of Lithium Batteries — §5 Battery-powered wheelchairs or mobility aids (opens in a new tab) · official · read 2026-07-29
s6 Baggage transportation rules of Shenzhen Airlines Co., Ltd (V202607) — 5.3 Electric Wheelchair, special baggage charges, compensation limits (opens in a new tab) · official · read 2026-07-29
s7 Special Baggage (English) — electric wheelchair and free special-baggage table (opens in a new tab) · official · read 2026-07-29
s8 Contact Us — service hotlines and passenger feedback e-mail (opens in a new tab) · official · read 2026-07-29
s9 轮椅旅客分类与申请渠道 (Wheelchair passenger classification and application channel, shenzhenair.com booking site) (opens in a new tab) · official · read 2026-07-29

Record status researched · confidence high · 9 official sources · 5 contacts · 75% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

Shenzhen Airlines

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality