Shandong Airlines

IATA SC ICAO CDG China (People's Republic of) · www.sda.cn (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 300 Wh installed-battery cap.

Advance notice: Not published
Powered wheelchair: Conditional
Lithium, battery installed: 300watt-hours maximum
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

95369

China — 24-hour service hotline 95369 (the channel Shandong names for wheelchair, stretcher and other special-assistance requests)

24 hours
Phone

+86 531 95369

International / Hong Kong, Macao & Taiwan — 24-hour service hotline

24 hours
Phone

95369-7

China — customer feedback / complaints line (客户意见受理电话) 95369-7
Phone

+86 531 95369-7

International / Hong Kong, Macao & Taiwan — customer feedback / complaints line
Email

yjsl@sda.cn

Customer feedback / complaints (客户意见受理电子邮件地址)
Email

ocsc@sda.cn

Comments or suggestions — English and Chinese service (international site footer)
Online form

特殊旅客服务申请 (Special passenger service application) — requires a Shandong Airlines direct-sales account login (opens in a new tab)
Online form

在线意见受理入口 (Online feedback / complaint intake) (opens in a new tab)

Shandong Airlines publishes no dedicated disability or accessibility desk and no TTY/text-relay line. Everything — ground wheelchair, on-board wheelchair, checked electric wheelchair, stretcher, service dog — is booked through the general 24-hour hotline 95369, a Shandong ticket office or a designated sales agent, or the logged-in special-passenger form on flights.sda.cn. Shandong does not serve the USA, so it publishes no DOT Complaints Resolution Official page. The English pages carry the disclaimer that in case of any discrepancy between the two language versions the Chinese version prevails.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Conditional

Conditions of carriage 6.2.5.12: Shandong accepts checked electric wheelchairs or walking aids ONLY from passengers whose mobility is restricted by disability or health, only with Shandong's prior consent, and only checked at the check-in counter. The disabled-passenger notice repeats: "For the benefit of passengers with legitimate needs, we do not carry electric wheelchairs brought by passengers without a disability." The baggage-restrictions page lists a passenger's in-journey electric wheelchair among items carried only by agreement.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29 Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 伤病、残疾人旅客运输须知 (Notice on the carriage of ill, injured and disabled passengers), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 行李运输限制 (Baggage carriage restrictions — prohibited and restricted items) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries

Conditional

Lithium-battery wheelchairs and walking aids (锂电池轮椅或助行器) are expressly covered by the checked electric wheelchair service, but conditions of carriage 6.2.5.12 accepts them only from passengers whose mobility is restricted by disability or health and only with Shandong's consent: '但应经山航同意后方可运输'. Battery not over 300 Wh, or 2 x 160 Wh where the chair needs two; one spare not over 300 Wh or two not over 160 Wh, carried by the passenger; check in at the check-in counter.

Watt-hour cap — battery stays in the chair

300 Wh

"If your electric wheelchair is powered by a lithium battery, the rated energy of the battery must not exceed 300 Wh. If the wheelchair must be powered by two batteries, the rated energy of each battery must not exceed 160 Wh." Batteries above these capacities are refused carriage.

Watt-hour cap — battery removed into the cabin

300 Wh

Conditions of carriage 6.2.5.12 B: a single battery removed from an electric wheelchair or walking aid must not have a rated energy above 300 Wh. Removed batteries must have both poles insulated against short circuit and be carried by the passenger in the cabin (6.2.5.12 C).

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery

300 Wh

Each passenger may carry at most one spare lithium-ion battery of not more than 300 Wh, or two spares of not more than 160 Wh each. Spares travel with the passenger with both poles insulated.

Spare batteries permittedmaximum number under any published configuration

Maximum of two: Shandong permits either one spare of up to 300 Wh or two spares of up to 160 Wh each, per passenger. This is the wheelchair rule; Shandong's separate portable-electronics rule (power banks capped at 160 Wh, at most 2, at most 8 spare cells in total) is a different allowance and is not applied here — the baggage-restrictions page expressly says wheelchair lithium batteries are governed separately (电动轮椅使用的锂电池另有规定).

Battery must be removed

Conditional

Conditions of carriage 6.2.5.12 A gives an either/or: the battery is either securely fixed to the chair with the circuit disconnected per the manufacturer's instructions, OR removed per those instructions. The disabled-passenger notice is stricter and simply states "Lithium batteries must be carried by the passenger" (锂电池由旅客随身携带), which reads as removal into the cabin for lithium chairs. Confirm with 95369.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Conditional

Conditions of carriage 6.2.5.12: 密封型电池电动轮椅 — sealed (non-spillable) battery electric wheelchairs — are expressly covered by the checked electric wheelchair service, on the same fixing/disconnection terms, but the same clause reserves the decision: '但应经山航同意后方可运输' (may be carried only with Shandong's agreement).

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Wet / spillable batteries

Conditional

Conditions of carriage 6.2.5.12 covers 非密封型电池电动轮椅 — non-sealed (wet/spillable) battery wheelchairs — in the checked electric wheelchair service, but only with the airline's consent: '但应经山航同意后方可运输' (may be carried only with Shandong's agreement). The battery must be securely fixed to the chair with the circuit disconnected per the manufacturer's instructions, or removed per those instructions.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation

Yes

Conditions of carriage 6.2.5.12 C: removed batteries and spare batteries must have both poles insulated to prevent short circuit and must be carried by the passenger. A battery left on the chair must be securely fixed with the circuit disconnected in accordance with the manufacturer's instructions.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Paperwork the airline wants

Not published

No battery spec sheet, MSDS, manufacturer label or battery form is demanded — Shandong only requires that the chair meet its dangerous-goods rules and that it consent to carriage. (A medical certificate can be required of the passenger: an ill or injured passenger using a wheelchair who falls in the categories needing a diagnosis or post-operative certificate must produce it at check-in and boarding.)

Size limit for a powered chair

Not published

No maximum size published. The conditions of carriage exempt an electric wheelchair or walking aid from the ordinary checked-baggage size limits and require Shandong's prior consent instead; no hold-door or hold-compartment figures are published.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair

Not published

Not published. Conditions of carriage 6.2.5.12 states an electric wheelchair or walking aid is not subject to the ordinary checked-baggage weight and size limits but may be carried only with Shandong's consent — an exemption from the normal caps, not a statement that any weight is accepted.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Returned at the aircraft door

Not published

Not published. Shandong states an electric wheelchair cannot be carried in the cabin and must be checked at the check-in counter, but says nothing about returning it at the aircraft door or jet bridge on arrival.

Passengers checking an electric wheelchair must reach the check-in counter no later than 2 hours (inclusive) before the applicable check-in deadline — earlier than the ordinary deadline, so allow extra time.

Manual wheelchairs

Manual chairs accepted

Yes

Conditions of carriage 6.3.1: except for safety reasons, small assistive devices a disabled, injured or ill passenger needs at any time during the journey — crutches, prostheses, cochlear implants, hearing aids, white canes, low-vision aids and folding manual wheelchairs — may be brought into the cabin; where the cabin has no stowage facility or space they are checked free of charge.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin

Yes

Conditions of carriage 6.3.1 lists a folding manual wheelchair (折叠手动轮椅) among the small assistive devices that may be taken into the cabin, with free checking only if there is no cabin stowage. CAUTION — the disabled-passenger notice contradicts this in its checked-electric-wheelchair section: "Since wheelchairs cannot be carried inside the passenger cabin, any wheelchair you bring must be checked in as baggage." No cabin stowage dimensions are published.

In-cabin stowage limit

Not published

No size limit is published for an in-cabin assistive device. Shandong's published cabin-baggage limits (55 x 40 x 20 cm, 8 kg first/business, 5 kg economy) are the ordinary hand-baggage rules and the airline does not state that they apply to a folding manual wheelchair, so they are not recorded here.

Size limit for a checked manual chair

Not published

No maximum size is published for a checked manual wheelchair. The 100 x 60 x 40 cm figures on Shandong's baggage pages are the seat-occupying-baggage and stretcher-passenger baggage limits, not a wheelchair limit, and are deliberately not recorded here.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair

Not published

Not published for a manual wheelchair. Conditions of carriage 6.2.5.12 exempts an electric wheelchair or walking aid from the ordinary checked-baggage weight and size limits, and 6.3.1 treats a folding manual chair as an in-cabin assistive device; no weight cap is stated for either.

山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Returned at the aircraft door

Not published

Not published. Shandong says it keeps ground wheelchairs at every airport for movement between terminal, apron and aircraft, but nowhere states where a passenger's own checked wheelchair is returned — gate/aircraft door or baggage reclaim.

Shandong's own text puts a folding manual wheelchair in the cabin (conditions of carriage 6.3.1) but the disabled-passenger notice states flatly that wheelchairs cannot go in the cabin. Ask 95369 before relying on cabin stowage.

Booking & cost

Advance notice requiredhours before scheduled departure

Not published

Shandong publishes a clock deadline, not a number of hours: a ground wheelchair and an on-board (aisle) wheelchair must be requested "by 16:00 (inclusive) of the day prior to your scheduled flight departure". Other published deadlines are 48 h for a service dog, 72 h for a stretcher and 72 h for airline oxygen. A passenger checking an electric wheelchair must also reach the check-in counter 2 h before the check-in deadline.

How to request assistance

Request at booking, or contact Shandong Airlines or a designated sales agent (24-hour hotline 95369) by 16:00 on the day before departure

Wheelchair services are requested from Shandong or its designated sales agents by 16:00 the day before departure. A service dog or stretcher must be arranged through a directly operated ticket office, the call centre or an authorised agent. The website also carries a 特殊旅客服务申请 (special passenger service application) page, but it is behind a Shandong direct-sales account login.

Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 伤病、残疾人旅客运输须知 (Notice on the carriage of ill, injured and disabled passengers), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 山东航空官方网站首页 — 特殊旅客服务申请 link and 24-hour hotline (homepage) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid

No fee

"The electric wheelchair will not be counted as part of your free baggage allowance, and we will transport it free of charge, but only one piece may be checked in." Ground-wheelchair, on-board-wheelchair, blind-passenger and deaf-passenger assistance are all stated to be free. Under the conditions of carriage a folding manual wheelchair and other small assistive devices go into the cabin, or are checked free of charge if there is no cabin space.

Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 伤病、残疾人旅客运输须知 (Notice on the carriage of ill, injured and disabled passengers), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

Mobility devices carried free

One checked electric wheelchair is carried free, outside the baggage allowance — Shandong states "only one piece may be checked in" (仅限托运一件). Separately, conditions of carriage 6.3.1 lets a passenger take small assistive devices needed during the journey, including a folding manual wheelchair, into the cabin (checked free if there is no cabin space); no count is published for those.

Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 伤病、残疾人旅客运输须知 (Notice on the carriage of ill, injured and disabled passengers), 2026-06-30 edition (opens in a new tab) · read 2026-07-29 山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · read 2026-07-29

If they damage your chair

General baggage limits only — 1,519 SDR per passenger; RMB 100/kg on domestic routes, USD 30/kg on international routes

Shandong publishes nothing specific to mobility aids. Its baggage compensation standard is RMB 100 per kg on domestic routes and USD 30 per kg on international routes, capped at 1,519 SDR per passenger for checked and unchecked baggage combined. Declared-value cover is available above RMB 100/kg (domestic ceiling RMB 8,000 per passenger; international USD 2,500) for a surcharge of 5‰ of the excess.

行李丢失/延误/损坏 (Lost, delayed and damaged baggage — compensation standards) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair

Conditional

"We offer onboard wheelchair service on selected routes for passengers unable to walk, for use in the cabin aisle. The number of such wheelchairs provided is limited in accordance with the CAAC's Regulations on the Air Transportation of Disabled Passengers." It must be requested by 16:00 the day before departure, and Shandong strongly advises such passengers to travel with a family member or medical professional. The routes on which it is available are not listed.

Accessible lavatory

Not published

Not published. Shandong says nothing about accessible or wheelchair-accessible lavatories on any aircraft type.

Crew help you transfer

Not published

Not published for wheelchair passengers. For on-board wheelchair users Shandong promises only that "we will assist you with placing or retrieving your personal items and with preparing for meals" — the fuller list that adds "moving in and out of your seat" and "going to and from the restroom" appears only in the service-dog, blind-passenger and deaf-passenger sections. Shandong instead advises on-board-wheelchair passengers to travel accompanied.

Seating & movable armrests

Not published

Not published for wheelchair passengers — nothing about movable armrests, bulkhead rows or exit-row exclusions. The only seating commitment Shandong prints is for passengers travelling with a service dog: "a window seat with extra legroom, but not an emergency exit seat", with an effort to keep the adjacent seat free on a lightly loaded flight.

Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition (opens in a new tab) · read 2026-07-29

Fleet detail. No cargo-hold door aperture or hold-compartment dimensions are published. Shandong's carriage limits are written around Boeing 737 operations (only one stretcher passenger per B737 segment), and the number of on-board wheelchairs and of unaccompanied disabled passengers per flight is capped under the CAAC Measures for the Administration of Air Transport for the Disabled — book early and check the cap for your flight on 95369.

Worth knowing

Shandong Airlines publishes a full English translation of its disabled-passenger notice (2026-06-30 edition) alongside the Chinese original, with the disclaimer that the Chinese version prevails; the two agree on every figure used here. CONTRADICTION a human should re-check: conditions of carriage 6.3.1 allows a folding manual wheelchair into the cabin, while the disabled-passenger notice says "wheelchairs cannot be carried inside the passenger cabin" — the latter sits inside the checked-electric-wheelchair section, so it may be intended only for powered chairs, but the wording is unqualified. Second contradiction: 6.2.5.12 A allows the lithium battery to stay fixed to the chair with the circuit disconnected, while the notice says lithium batteries must be carried by the passenger. Shandong deliberately carves wheelchair batteries out of its general lithium rules — the baggage-restrictions page bans power banks and lithium batteries over 160 Wh but adds "电动轮椅使用的锂电池另有规定" (wheelchair lithium batteries are separately regulated), so the 160 Wh general limit was NOT written into the battery fields. Shandong is an Air China group carrier and 6.2.5.12 is near-identical to Air China's clause, but every value here is taken from sda.cn's own pages. Shandong flies no US routes, so there is no DOT/CRO page. No dedicated accessibility desk, no TTY or relay service, and no published damage rule for mobility aids specifically.

Sources

Every figure above traces to one of these.

s1 伤病、残疾人旅客运输须知 (Notice on the carriage of ill, injured and disabled passengers), 2026-06-30 edition (opens in a new tab) · official · read 2026-07-29
s2 Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition (opens in a new tab) · official · read 2026-07-29
s3 山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage) (opens in a new tab) · official · read 2026-07-29
s4 行李运输限制 (Baggage carriage restrictions — prohibited and restricted items) (opens in a new tab) · official · read 2026-07-29
s5 行李丢失/延误/损坏 (Lost, delayed and damaged baggage — compensation standards) (opens in a new tab) · official · read 2026-07-29
s6 旅客意见受理 (Passenger feedback and complaints — contact details) (opens in a new tab) · official · read 2026-07-29
s7 Shandong Airlines international site (footer contact e-mail, English/Chinese service) (opens in a new tab) · official · read 2026-07-29
s8 山东航空官方网站首页 — 特殊旅客服务申请 link and 24-hour hotline (homepage) (opens in a new tab) · official · read 2026-07-29

Record status researched · confidence high · 8 official sources · 8 contacts · 68% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

Shandong Airlines

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality