SATA Air Acores

Accepted in the hold, but a battery-powered wheelchair or scooter "will need to be checked at the airport counter" (not at the gate) and some disassembly, including disconnecting the battery, may be required. Prior notification and approval by the airline is required for spillable-battery and lithium-battery devices; the group states it "accepts battery-powered wheelchairs if they fit in the hold and can be transported as per safety and security requirements".

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29  Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29  Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts (opens in a new tab) · read 2026-07-29

Hold only, and "Previous notification and approval by the airline – Required." Batteries must comply with UN Manual of Tests and Criteria Part III subsection 38.3.

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

The lithium wheelchair section closes with "NOTE: The battery must not exceed 300 Wh", published for the section as a whole. For a non-detachable device the battery must be firmly attached, the electrical circuits disconnected, and the passenger must prove compliance by presenting a certificate or statement from the manufacturer.

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

"NOTE: The battery must not exceed 300 Wh." On a detachable device the battery must be removed by the user where the design allows, delivered in a strong rigid package "properly labeled for cabin transport", with terminals insulated against short circuits.

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

"The passenger may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh."

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

Lithium: one spare up to 300 Wh, or two spares of no more than 160 Wh each — so two is the maximum count, at the lower watt-hour rating. For non-lithium aids: one spare non-spillable dry battery (A67), or two spare nickel-metal-hydride (A199) or two spare dry (A123) batteries.

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

Only where the device is designed for it: "the battery must be removed by the user, if it is specifically designed to allow it, following the manufacturer's instructions". Non-detachable devices travel with the battery firmly attached and the electrical circuits disconnected. Spillable batteries must additionally come out if the aid cannot be kept upright.

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

Sealed wet non-spillable (Special Provision A67), nickel-metal-hydride (A199) and dry (A123) batteries: carried in the hold, "Previous notification and approval by the airline – Not required." The user confirms the battery type at check-in; on a collapsible device the battery is removed, terminals protected and the battery packed in a strong rigid package in the hold; otherwise "the wheelchair is carried in the hold without restriction".

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

Hold only, and "Previous notification and approval by the airline – Required." The aid must be handled, loaded and unloaded upright; a removed battery goes in strong rigid watertight packaging, secured upright with absorbent material, marked "BATTERY, WET, WITH WHEELCHAIR" or "BATTERY WET, WITH MOBILITY AID" and labelled Corrosive plus two Orientation labels. Devices whose dimensions prevent them always being carried upright "will not be accepted without prior authorization and specific instructions".

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

Electrical circuits must be disconnected and terminals protected from short circuits — for example by taping exposed terminals or placing the battery in a suitable battery container.

Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

For a non-detachable lithium battery the "passenger must prove that the battery meets the requirements by presenting a certificate or statement from the manufacturer" (UN 38.3). For non-spillable/NiMH/dry batteries the user must confirm the battery type at check-in. At booking SATA asks for the aid's dimensions, weight and battery type.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29  Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices (opens in a new tab) · read 2026-07-29

Same fleet table as for manual chairs: on SATA Air Açores' Bombardier Q200 and Q400 NextGen, length 142 cm, width 114 cm, height 114 cm, up to 200 kg / 440 lbs (Azores Airlines A320/A321: 150 x 140 x 119 cm).

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

The published 200 kg / 440 lbs maximum applies to wheelchairs generally, both the SATA Air Açores Q200/Q400 fleet and the group's A320/A321 fleet.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

"In the event that we need to prepare your battery-operated wheelchair or scooter for stowage, it will need to be checked at the airport counter... If you have dropped off your battery-operated wheelchair or scooter at check-in, it will be returned to you at Baggage Claim upon arrival at your final destination." A service wheelchair is provided to the departure gate.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

"You may dispatch your wheelchair either at check-In or at the gate and use a service wheelchair for travel within the airport." Carried free of charge in addition to the standard baggage allowance.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

The SATA Group mobility page (azoresairlines.pt), whose size table gives a separate column for "SATA Air Açores' Bombardier Q200 and Bombardier Q400 NextGen fleet", states: "Due to the dimensions and specifications of our aircrafts, please keep in mind that the storage of passenger wheelchairs in the cabin is not possible."

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

Maximum wheelchair dimensions on SATA Air Açores' Bombardier Q200 and Q400 NextGen fleet: length 142 cm, width 114 cm, height 114 cm, weight up to 200 kg / 440 lbs. The group's Azores Airlines A320/A321 fleet allows the larger 150 x 140 x 119 cm; the Q-fleet figures above are the binding constraint on SATA Air Açores flights.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

Maximum wheelchair weight 200 kg / 440 lbs, published as a single figure for both the SATA Air Açores Bombardier Q200 / Q400 NextGen fleet and the group's Azores Airlines A320/A321 fleet.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

"If you would prefer to use your personal wheelchair within the airport, you can arrange to have it checked at the departure gate. Your wheelchair will be returned to you at your destination gate or at your connecting airport." SATA warns that connection times may be too short for this, especially if the chair must be disassembled and reassembled.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

"You shall request this service at the time of booking or up to 48 hours before departure of your flight." The accessibility page repeats the same 48-hour deadline for requests by email or Contact Center, and an INCAD medical form (when required) must also be delivered 48 hours before departure.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29  Special Assistance (opens in a new tab) · read 2026-07-29  Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts (opens in a new tab) · read 2026-07-29

Provide all information on the level of assistance needed, and for a personal wheelchair the height, width and length, the weight, and the battery type plus any replacement batteries. At ANA-managed airports (Ponta Delgada, Santa Maria, Horta, Flores, Lisbon, Porto, Funchal, Faro) call the MyWay service from the marked Designated Point of Arrival on arrival at the terminal.

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29  Special Assistance (opens in a new tab) · read 2026-07-29  Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts (opens in a new tab) · read 2026-07-29

"If you are travelling with your own mobility equipment, wheelchair, crutches, walkers or other mobility aids you will be able to bring them free of charge in addition to the standard baggage allowance."

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29

"Liability for loss or damage caused to checked baggage is limited up to 1 519 SDR... approximately 2 000 USD", raised only by a prior declaration of value with an extra fee. Mishandled wheelchairs must be reported to the Baggage Irregularities Service at the arrival airport before leaving, or in writing within 7 days. The group also undertakes to arrange repair or replacement (or pay the passenger's chosen supplier direct) and to seek a loan of suitable equipment while a chair is repaired; Complaints Resolution Officers are reachable at accessibility@sata.pt.

Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts (opens in a new tab) · read 2026-07-29  Damaged, delayed or lost baggage — liability (opens in a new tab) · read 2026-07-29

Wheelchair Cabin Seat (WCHC) service is offered for a passenger who is completely immobile and "must be carried up and down the steps or finger and to and from his seat"; once on board staff assist, on request, with moving to or from the restrooms and with stowing and retrieving assistive devices. A WCHC passenger may need a Clearance Advice, a Medical Information form (INCAD) or a signed "Declaration for transport of passengers with reduced mobility".

Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29  Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts (opens in a new tab) · read 2026-07-29

The group commits to a movable aisle armrest seat "when the passenger uses an aisle chair to board and cannot easily transfer over a fixed armrest", plus bulkhead, extra-legroom and adjacent companion seats on request, subject to availability in the same class. The seat maps marking disability seats are published only for the A320, A321neo and A321LR, not for SATA Air Açores' Q200/Q400.

Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts (opens in a new tab) · read 2026-07-29