All airlines Middle East
Royal Jordanian
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneSpecial Assistance Coordinators (SACs) — medical clearance status, Amman
- PhoneCorporate Complaint Resolution Officer (CCRO) — USA toll-free24x7
- PhoneCRO outside the USA / 24/7 call centre, Amman24x7
- PhoneCRO — New York City (ext. 4089)24x7
- PhoneCRO — Detroit24x7
- PhoneCRO — Chicago (ext. 4156)24x7
- PhoneAccessibility feedback — Ms. Reham Al Eses, Director Customer Service
- EmailSpecial Assistance Coordinators (medical clearance)
- EmailComplaint Resolution Officer — Amman
- EmailCRO — New York City
- EmailCRO — New York JFK
- EmailCRO — Detroit
- EmailCRO — Chicago O'Hare
- EmailCRO — Chicago (alternate)
- EmailCustomer services / accessibility feedback (alternate formats on request)
- Online form
- Online form
- Relay / textRJ commits to "provide telecommunication devices for the deaf (available toll-free (TDD) 24 hours per day, seven days per week)". No TDD number is printed anywhere on rj.com.TDD for deaf passengers (US Customer Service Plan)
RJ publishes no online special-assistance request form. Assistance is requested at booking through a travel agent or an RJ office; if you booked on rj.com you must contact an RJ office or the 24/7 call centre. Complaint Resolution Officials are listed per US station (JFK/New York, Detroit, Chicago) and are described as available 24x7.
Read it from the source
- Passengers with Special Needs — wheelchair handling and stowage (opens in a new tab)
- Baggage restrictions — mobility aids with spillable / non-spillable / lithium batteries (opens in a new tab)
- Checked luggage — wheelchairs and assistive devices carried free (opens in a new tab)
- Cargo door / hold dimensions (PDF RJ links as "does it fit") (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted in the hold, but RJ lists "Wheelchairs/Mobility Aids with Non-spillable Batteries", "... with Spillable Batteries" and "... with Lithium Batteries" under "items that require the airline's approval prior to flying which may be carried in or as passenger checked baggage only". The special-needs page accepts "electric/battery-powered wheelchairs provided that spillable batteries can be disconnected and packed in compliance with IATA Dangerous Goods Manual and FAA or PHMSA and TSA regulations".
Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29 Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
"Wheelchairs/Mobility Aids with Lithium Batteries" are listed among "items that require the airline's approval prior to flying which may be carried in or as passenger checked baggage only". No watt-hour rating, spare count or removal rule specific to mobility aids is published.
Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29
Not published. RJ's only Wh figures (100-160 Wh with approval) are stated for portable medical electronic devices (AED, POC, CPAP) and portable electronic devices such as power tools, video cameras and laptops — not for wheelchairs. ICAO/IATA default applies; see global rules.
Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29
Not published. RJ never states a watt-hour cap for a wheelchair battery removed into the cabin, nor whether removal is expected. ICAO/IATA default applies; see global rules.
Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29
Not published for mobility aids. RJ only says spare lithium batteries for portable medical electronic devices and portable electronic devices require its approval and may be carried in carry-on baggage only; no Wh cap is given for a wheelchair spare.
Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29
Not published — RJ gives no number of spare wheelchair batteries permitted in the cabin.
Not published. RJ requires only that spillable batteries "can be disconnected and packed in compliance with IATA Dangerous Goods Manual"; it does not say whether a lithium battery must be removed from the chair and carried in the cabin.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
"Wheelchairs/Mobility Aids with Non-spillable Batteries" are listed among "items that require the airline's approval prior to flying which may be carried in or as passenger checked baggage only". RJ publishes no further packing or capacity detail for them.
Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29
RJ accepts electric wheelchairs "provided that spillable batteries can be disconnected and packed in compliance with IATA Dangerous Goods Manual and FAA or PHMSA ... and TSA ... regulations". Wheelchairs/mobility aids with spillable batteries also appear on the list of items needing RJ's approval prior to flying, checked baggage only.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29 Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · read 2026-07-29
That disconnection/packing requirement is the only terminal-handling rule RJ publishes for wheelchairs. Its explicit short-circuit instruction ("positive and negative terminals must not be in contact and should be stored in separate plastic bags") is written for spare batteries of respiratory devices, not for wheelchair batteries.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS or manufacturer label is required for wheelchair batteries in RJ's published rules. The manufacturer-label requirement it does publish applies to FAA-approved respiratory devices (POC/CPAP/ventilator). Internal handling is deferred to "Passenger Handling Manual section 2.5.5 — Handling of Power Driven Wheelchairs as Checked Baggage", which is not public.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
RJ publishes no maximum powered-chair size, only the cargo-door/hold dimensions PDF it links at "if these items fit in the baggage compartment". Smallest published apertures: Embraer E1/E2 aft cargo door 0.78 m high (fwd 0.90 m, widths not published); A319/A320/A321 bulk cargo door 0.954 m wide x 0.880 m high; B787-8 bulk door 1.016 x 1.143 m. Door openings, not a stated chair limit.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29 Cargo Door and Cargo Hold Dimensions (PDF linked from the wheelchair-stowage paragraph of the Special Needs page) (opens in a new tab) · read 2026-07-29
No powered-wheelchair weight limit published. The general 32 kg/70 lb maximum per checked piece expressly excepts special baggage including wheelchairs advised at the time of booking.
Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception (opens in a new tab) · read 2026-07-29
Same rule as manual chairs: checking and timely return "as close as possible to the door of the aircraft", unless local security/hazmat rules prevent it or the passenger asks for the item at baggage claim. The checked-baggage page conflictingly mentions return in the baggage delivery hall.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29 Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception (opens in a new tab) · read 2026-07-29
Prior airline approval is required before flying with any battery-powered mobility aid, and RJ carries them in checked baggage only. Staff handling is governed by Passenger Handling Manual section 2.5.5 ("Handling of Power Driven Wheelchairs as Checked Baggage"), which RJ does not publish, so watt-hour and removal rules are not verifiable from the public site.
Manual wheelchairs
RJ "accept[s] stowage of ... folding, collapsible, and non-folding manual wheelchairs" in the cargo compartment, if they fit in the baggage compartment and comply with FAA/PHMSA/TSA or applicable foreign government security, safety and hazardous-materials requirements.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
"Storage facilities for passengers traveling with their own wheelchairs are not available in the cabin of Royal Jordanian aircraft." RJ separately notes its aircraft are not equipped with "Priority Space Stowage: for stowing any personal wheelchairs, mobility aids, etc." The chair goes in the hold, loaded with priority over other cargo and baggage.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
No in-cabin stowage exists, so no closet dimension is published: RJ states cabin storage facilities for personal wheelchairs are not available and its aircraft have no priority space stowage for mobility aids.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
RJ publishes no maximum wheelchair size. It links a cargo-door/hold dimensions PDF at the words "if these items fit in the baggage compartment". Smallest published apertures: Embraer E1/E2 190/195/175 aft cargo door 0.78 m high (fwd 0.90 m, widths not published); A319/A320/A321 bulk cargo door 0.954 m wide x 0.880 m high; B787-8 bulk door 1.016 x 1.143 m. These are door openings, not a stated chair limit.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29 Cargo Door and Cargo Hold Dimensions (PDF linked from the wheelchair-stowage paragraph of the Special Needs page) (opens in a new tab) · read 2026-07-29
No wheelchair-specific weight limit published. RJ's general rule — "the maximum weight of any piece of checked baggage on all RJ flights is 32 kgs/70 lbs" — expressly excepts "special baggage (sporting equipment, musical instruments, wheelchairs, pets, etc.) that it is advised of at the time of booking", so the 32 kg cap is not applied to a declared wheelchair.
Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception (opens in a new tab) · read 2026-07-29
RJ "shall provide for the checking and timely return of passengers' wheelchairs ... as close as possible to the door of the aircraft", except where local security/hazmat rules prevent it or the passenger asks for baggage claim; passengers may use their own chair up to the aircraft door. NOTE: the checked-baggage page conflictingly says the chair may be "returned to the passenger in the baggage delivery hall at their destination".
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29 Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception (opens in a new tab) · read 2026-07-29
Passengers who intend to check their own wheelchair are offered a station/airport wheelchair instead; if they prefer their own chair they may use it up to the aircraft door.
Booking & cost
RJ "does not require a passenger with a disability to provide advance notice of the fact that he/she is traveling". But an on-board (aisle) wheelchair "should [be] request[ed] ... from reservation at least 48 hours prior to departure", and 48-72 h notice is required for the listed medical-clearance cases (oxygen, stretcher, ventilator, groups of 10+).
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
"You may request special assistance on RJ flights when making reservations through your Travel Agent and through RJ offices; if your reservation was booked on a website, you may make arrangements for special assistance by contacting RJ offices." Airport wheelchairs can also be requested on arrival at the airport.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29 Contact us — 24/7 call centre (opens in a new tab) · read 2026-07-29 Worldwide offices / RJ offices (where special assistance is arranged for web bookings) (opens in a new tab) · read 2026-07-29
"Wheelchairs and Assistive Devices ... will be carried free of charge for passengers with reduced mobility and are not counted against your free baggage allowance." The US Customer Service Plan adds that RJ "will not impose charges for providing facilities, equipment or services" to disabled passengers.
Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception (opens in a new tab) · read 2026-07-29 Baggage Allowance — Assistive Devices carried free of charge (opens in a new tab) · read 2026-07-29 North America Rules — US Customer Service Plan, Air Carrier Access Act (14 CFR Part 382) commitments (opens in a new tab) · read 2026-07-29
Not published — RJ states wheelchairs and assistive devices are carried free and outside the baggage allowance but never says how many mobility devices one passenger may bring.
Conditions of Carriage Art. 15.5. Liability can be raised by a "special declaration of value" declared and paid for at check-in. RJ publishes no US ACAA full-original-value rule for mobility aids. Physical damage to checked baggage must be notified in writing within 7 days of receipt (Art. 16).
Conditions of Carriage — Article 15, liability for damage to baggage (opens in a new tab) · read 2026-07-29
On board
"Royal Jordanian aircraft are equipped with specially designed wheelchairs for mobility-impaired customers referred to as 'Aisle Wheelchairs'" for boarding, moving to/from the lavatory and deplaning. Must be requested from reservations at least 48 hours before departure. No aircraft exceptions are listed.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
RJ does not state whether any of its aircraft has an accessible lavatory. It says only that the aisle chair can be used for moving to/from the lavatory and that flight attendants "will not provide any assistance inside the lavatory".
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
RJ provides "assistance with boarding and deplaning and the use of ground wheelchairs, onboard wheelchairs, and ramp or mechanical lifts", and "lifts, ramps or aisle chairs ... where loading bridges are not available". Limits: crew "will not provide any assistance inside the lavatory or lift and carry you".
North America Rules — US Customer Service Plan, Air Carrier Access Act (14 CFR Part 382) commitments (opens in a new tab) · read 2026-07-29 Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
"PRM shall not normally be restricted to any particular cabin or seating areas" but may not sit where they would impede evacuation, exits, crew duties or emergency equipment. Pre-reserved seating opens 240 days out. RJ publishes nothing about movable armrests.
Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · read 2026-07-29
Fleet detail. Cargo-door apertures RJ publishes in the PDF it links from the wheelchair-stowage paragraph: B787-8 fwd and aft doors 2.451 m W x 1.701 m H, bulk door 1.016 x 1.143 m; A319 (AYY-AZC/D) fwd/aft door height 1.233 m (widths not given); A319 (AYN/AYP) and A320 fwd/aft 1.541 x 1.198 m; A321 fwd 1.514 x 1.198 m, aft 1.541 x 1.198 m; A319/A320/A321 bulk door 0.954 x 0.880 m; Embraer E2 195/190 and E1 195/175 fwd cargo door height 0.90 m, aft cargo door height 0.78 m (minor) / 0.88 m (major), widths not published. The PDF's second table ("Cargo Holds Dimensions", from/to in m and in) gives longitudinal hold stations, not usable box sizes.
Worth knowing
RJ publishes an unusually detailed disability policy (built around 14 CFR Part 382 and Canada's ATPDR) but almost no hard numbers for the chair itself. Key gaps: no watt-hour limit, no spare-battery count, no removal rule and no maximum chair size or weight anywhere on rj.com — the 100/160 Wh figures on the baggage-restrictions page are for medical and consumer electronics, not mobility aids, and must not be read across. Three flags for a human: (1) contradiction on where the chair comes back — the Special Needs page promises return "as close as possible to the door of the aircraft", the Checked Luggage page says limited cabin space "may require these items to be stowed in the hold and returned to the passenger in the baggage delivery hall at their destination"; (2) prior airline approval is required before flying with any battery-powered wheelchair (spillable, non-spillable or lithium) per the baggage-restrictions page, which the special-needs page does not mention; (3) the 32 kg/70 lb per-piece checked-baggage cap explicitly does NOT apply to wheelchairs provided RJ is told at booking, so do not read 32 kg as a chair limit. The only dimension figures RJ offers are cargo-door apertures in a Cargo PDF, hyperlinked as "(dimensions)" from the sentence "if these items fit in the baggage compartment" — the smallest is the Embraer aft cargo door at 0.78 m high. RJ has no in-cabin wheelchair stowage on any aircraft. US CROs are published per station with a toll-free US line; RJ commits to a toll-free 24/7 TDD service but prints no TDD number. The DOT disability hotline printed on RJ's page (1-800-778-4838 voice / 1-800-455-9880 TTY) belongs to the US DOT, not RJ, so it is not recorded as an RJ contact. Detailed handling is deferred to internal Passenger Handling Manual section 2.5.5, which is not public. FALSE-POSITIVE LINK CHECK (re-verified 2026-07-29): an automated checker reported https://www.rj.com/ as HTTP 404. It is not dead. rj.com's edge answers HEAD with 404 while the identical URL answers GET with 200 and a 592 KB homepage; every other rj.com URL cited here already checks clean because those probes happened to fall through to GET. Nothing was changed and no fact was re-grounded.
Sources
Every figure above traces to one of these.
- s1 Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts (opens in a new tab) · official · read 2026-07-29
- s2 Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval (opens in a new tab) · official · read 2026-07-29
- s3 Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception (opens in a new tab) · official · read 2026-07-29
- s4 Cargo Door and Cargo Hold Dimensions (PDF linked from the wheelchair-stowage paragraph of the Special Needs page) (opens in a new tab) · official · read 2026-07-29
- s5 North America Rules — US Customer Service Plan, Air Carrier Access Act (14 CFR Part 382) commitments (opens in a new tab) · official · read 2026-07-29
- s6 Accessibility Plan and Feedback Process (Canada ATPDR) (opens in a new tab) · official · read 2026-07-29
- s7 Conditions of Carriage — Article 15, liability for damage to baggage (opens in a new tab) · official · read 2026-07-29
- s8 Contact us — 24/7 call centre (opens in a new tab) · official · read 2026-07-29
- s9 Baggage Allowance — Assistive Devices carried free of charge (opens in a new tab) · official · read 2026-07-29
- s10 Worldwide offices / RJ offices (where special assistance is arranged for web bookings) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 10 official sources · 18 contacts · 65% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.