Qantas

Powered wheelchairs (including power-assist) are carried but "If you are travelling with a battery powered mobility aid, you're required to obtain dangerous goods approval for it", and the aid must travel upright (folded or unfolded) in free-wheel mode within the aircraft-specific maximum dimensions. Aids too large for a narrow-body may need re-booking onto a widebody.

Mobility assistance (opens in a new tab) · read 2026-07-29  Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

Accepted with airline approval ("Airline approval required: Yes") and the aid must be declared at check-in. Request approval via dg@qantas.com.au.

Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

"The removed battery(s) must not exceed 300Wh." The battery must be removed from the aid, terminals individually protected against short circuit (e.g. taped) and the battery protected from damage in a bag/pouch; it travels in carry-on baggage.

Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

"Maximum of one spare battery not exceeding 300Wh or two spare batteries not exceeding 160Wh each." Terminals individually protected, battery protected from damage, carry-on baggage only.

Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

One spare lithium-ion battery up to 300 Wh, or two spares of up to 160 Wh each, in carry-on baggage only. For non-spillable aids: maximum one spare non-spillable battery, or two spare NiMH/dry batteries, checked baggage only.

Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

Qantas publishes both cases. If the lithium-ion battery is easily removed it must be taken out of the aid and carried in the cabin (max 300 Wh). If it is not easily removed it stays securely attached with terminals protected. Airport staff may ask you to instruct and supervise disconnection/reconnection of the battery.

Mobility assistance (opens in a new tab) · read 2026-07-29  Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

Accepted with airline approval ("Airline approval required: Yes") for AGM, Deep Cycle, SLA, NiMH and NiCad. If removed, the battery must be packed in a strong rigid container with terminals protected; if not removed it stays securely attached with terminals protected, free-wheel mode on and the aid switched off. Spares: max 1 non-spillable, or 2 NiMH/dry, checked baggage only.

Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

"All the terminals must be individually protected to prevent short circuiting, e.g. taped" and the battery "must be protected from damage, e.g. in a protective bag/pouch". Where the battery stays installed it "must remain securely attached to the mobility aid with the terminals protected", free-wheel mode activated and the aid switched off.

Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

No battery spec sheet or MSDS is listed as required, but "Battery-powered mobility aids must be declared during check-in" and dangerous goods approval must be obtained in advance (email dg@qantas.com.au). A manual chair that can only travel on its side needs manufacturer confirmation that this is permitted.

Mobility assistance (opens in a new tab) · read 2026-07-29  Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29

Same published "Maximum dimensions (in adjusted state)" table applies to powered aids, which must travel upright (folded or unfolded) in free-wheel mode. Smallest across the fleet: 74 cm wide (E190), 63 cm high (Fokker 100 Network Aviation), 100 cm long (B717); widebody A330/A380/B787 allow 150 x 160 x 150 cm.

Mobility assistance (opens in a new tab) · read 2026-07-29

"Mobility Aid Maximum weight limit for Mobility Aids for Alliance Aircraft E-190 and F100 is 120kg." No fleet-wide weight cap is published for aids that can travel upright in free-wheel mode; other mobility equipment is capped at 32 kg per piece and anything heavier that cannot travel upright must go as freight.

Mobility assistance (opens in a new tab) · read 2026-07-29

You may surrender your own mobility aid at check-in or at the departure gate, and "where possible, you may choose to have your mobility aid delivered to you at the gate lounge upon arrival".

Mobility assistance (opens in a new tab) · read 2026-07-29

"All manual wheelchairs must fit within the maximum dimensions in the upright position (folded or unfolded)." If it fits the dimensions but not upright, it is carried only if it weighs under 32 kg and the manufacturer has confirmed it can be stored and transported on its side.

Mobility assistance (opens in a new tab) · read 2026-07-29

Only on international A380 and B787 flights: "one personal manual collapsible wheelchair (in total, not per passenger) can be stowed in a dedicated stowage position in the aircraft cabin", requested at check-in on a first-come first-served basis. "On all other aircraft types and routes, passengers may not take their own mobility aids into the aircraft cabin."

Mobility assistance (opens in a new tab) · read 2026-07-29

To use the dedicated in-cabin stowage position on international A380/B787 services the aid must "fit within the dimensions 33cm x 91cm x 106cm in its collapsed state", weigh no more than 30.9 kg and be a manual collapsible wheelchair. Qantas does not label the axes; recorded here as 33 cm wide x 91 cm deep x 106 cm high, matching the 13 x 36 x 42 in cabin-closet dimension.

Mobility assistance (opens in a new tab) · read 2026-07-29

Smallest figures in Qantas's "Maximum dimensions (in adjusted state)" table across the fleet: narrowest 74 cm width (Embraer 190), lowest 63 cm height (Fokker 100 – Network Aviation), shortest 100 cm length (Boeing 717). Widebodies (A330/A380/B787) allow 150 cm W x 160 cm H x 150 cm L. Full table in aircraft_hold_note.

Mobility assistance (opens in a new tab) · read 2026-07-29

"Each piece must not exceed 32kg, except mobility equipment which can travel in the upright position in the free wheel mode." Items over 32 kg that cannot travel upright in free-wheel mode must go as freight at standard freight rates. A manual chair that cannot travel upright must weigh under 32 kg.

Mobility assistance (opens in a new tab) · read 2026-07-29

"Where possible, you may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area." You may also surrender the aid at check-in or at the departure gate.

Mobility assistance (opens in a new tab) · read 2026-07-29

"We recommend you let us know at least 48 hours before you travel. You may experience delays in the provision of assistance if you have not made the request in advance." A torso harness restraint also needs at least 48 hours' notice.

Mobility assistance (opens in a new tab) · read 2026-07-29  Assistance during your journey (opens in a new tab) · read 2026-07-29

"Request Qantas wheelchair assistance or let us know you're travelling with your own mobility aid" via the online Mobility assistance request form; if you cannot request online, call the Specific Needs team or your local Qantas office. Battery-powered aids additionally need dangerous-goods approval (dg@qantas.com.au).

Mobility assistance (opens in a new tab) · read 2026-07-29  Battery-powered mobility aids (dangerous goods) (opens in a new tab) · read 2026-07-29  Contact us about specific needs (opens in a new tab) · read 2026-07-29

"Two (2) pieces of mobility equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage." A third or further piece counts against the normal checked allowance and excess charges may apply.

Mobility assistance (opens in a new tab) · read 2026-07-29

Two pieces of mobility equipment per person free of charge (mobility aids such as day/sports/electric wheelchairs and scooters, plus assistive devices such as walking frames, hoists, shower chairs, commodes). "US flights only: there is no limit on the number of pieces of mobility equipment."

Mobility assistance (opens in a new tab) · read 2026-07-29

"Qantas' liability is limited in accordance with the relevant laws and international conventions governing air travel and as set out in our Conditions of Carriage." Claims go through the Customer Care form (category "Damaged Mobility Aid"); report before leaving the airport where possible and keep bag tags, receipts and photos. On US routes the DOT Final Ruling 14 CFR Part 382 applies and CROs are available.

Contact us about specific needs (opens in a new tab) · read 2026-07-29

"Onboard wheelchairs are available on Qantas aircraft (with the exception of the A320, E190, Fokker 100 and Dash 8 aircraft due to cabin size restrictions)." No aisle chairs are available inflight on QantasLink flights. Aisle-chair size and weight limits vary by aircraft — check via the Accessibility, Medical & Inclusion Request form.

Toilets onboard (opens in a new tab) · read 2026-07-29

"All of our wide-bodied aircraft (such as A380, A330 and 787 Dreamliner) have at least one fully wheelchair accessible toilet." Narrow-bodies (737, F100, Dash 8) have none. The 737-800 carries an onboard wheelchair but has no accessible toilet.

Toilets onboard (opens in a new tab) · read 2026-07-29

"Our friendly staff will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility aids and the aircraft seat", using approved lifting devices (sling, slide board, jony belt, eagle lifter) within Australia. Crew escort to the toilet door only; a carer is required if you cannot self-toilet.

Toilets onboard (opens in a new tab) · read 2026-07-29  Assistance during your journey (opens in a new tab) · read 2026-07-29

"Where possible, seating passengers with specific needs in aisle seats with movable armrests"; seated near an accessible toilet where one exists; carer seated adjacent or nearby; never in exit rows (CASA requirement). Torso harness restraints are fitted on all international and domestic aircraft with 48 hours' notice.

Assistance during your journey (opens in a new tab) · read 2026-07-29