Pakistan International Airlines

The live PIA site is unreadable: www.piac.com.pk, piac.com.pk and http:// all returned Cloudflare 403 / "Just a moment..." challenges via direct fetch and via the r.jina.ai reader (including --render 25 and --render 40) on 2026-07-29; the PDF paths are behind the same wall, piac.aero does not respond, and Wayback's Save Page Now returned HTTP 520. Everything here therefore comes from Internet Archive snapshots of PIA's own pages — but the snapshots have been dragged forward from February/June 2024 to the newest readable captures: Special Assistance 23 March 2025, Special Assistance Form 26 February 2025, Baggage Guide 7 February 2025, Conditions of Carriage 11 April 2025, Accessibility Plan PDF 2 December 2024 (byte-identical to the June 2024 capture, so the plan was unchanged). TREAT EVERY FIGURE AS 15-17 MONTHS OLD. The 2025 captures were compared line by line against the 2024 text and nothing had changed. NEW THIS PASS: PIA's Conditions of Carriage (Articles 5.1.2, 5.1.3, 7.3.2, 7.5.1, 7.5.4) require a passenger who cannot move around or evacuate the cabin unassisted, or who needs special equipment, to book through a local PIA office at least 72 hours before departure (medical report or MEDIF) or 96 hours (FREMEC) and to obtain prior clearance from PIA's medical department at the time of ticketing — a material approval barrier that the special-assistance page never mentions; Article 7.3.4 says USA rules may differ. ALSO: a PIA "Accessibility Progress Report 2025" exists at https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Progress%20_Report_2025.pdf (surfaced by a search engine) but is behind the same Cloudflare wall and has never been captured by the Internet Archive, so it could not be read; the accessibility-plan landing page as of 7 February 2025 still linked only the 2023-2026 plan. A human with an unblocked connection should read that progress report — the 2023-2026 plan is in its final year and its outstanding commitment to publish battery-operated wheelchair guidance may have been met there. Third-party Pakistani press reported in April 2026 that PIA suspended the 40%/20% disability discount; that is not confirmed on any PIA page readable here, so the discount is reported below only as it stood in the March 2025 capture and must be re-checked. What PIA published then covers airport and in-flight assistance, in-flight wheelchairs on all aircraft, postural support equipment (carried free, 7 days' notice for unlisted models), walking canes/frames/crutches, safety-assistant rules, US DOT 14 CFR 382 compliance and Canadian ATPDR service commitments. It publishes NOTHING on carrying a personal wheelchair as baggage, no size or weight limits, and no battery rules of any kind — PIA's own Accessibility Plan 2023-2026 lists "Battery operated Wheelchair or mobility aid" as content still to be added to the website by 1 June 2024. PIA also offers a 40% fare discount to passengers with disabilities and 20% to an accompanying attendant, available only at PIA counters/sales offices on presentation of a disability ID card. A human should re-check every contact number once the site is reachable. 2026-07-30: the Accessibility Plan PDF was supplied by a human, replacing an archive-only record. It is a Canadian-regulatory compliance document under the Accessible Canada Act and the ATPRR, not a carriage policy: it lists commitments and timelines (a WCAG 2.0 website by June 2024, alternative formats — print and large print within 15 days, Braille and audio within 45 days, procurement of boarding ramps and aisle chairs) and names the feedback channels, but states no wheelchair battery rule, watt-hour figure, dimension or weight limit. PIA confirms it is bound by Parts 1, 2 and 7 of SOR/2019-244 as a large foreign carrier. It says a consolidated Special Assistance Services page covering battery-operated wheelchairs was due on the website by 1 June 2024; that consolidated page is what a traveller actually needs and it could not be read.