All airlines Asia Pacific
Okay Airways
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneOkay Airways customer service hotline (China, mainland) — wheelchair and disability requests, and complaints24 hours
- Relay / textOrdinary disabled passengers (wheelchair users, unaccompanied passengers with hearing or vision impairment) apply through Okay Airways' official WeChat service account; passengers with more complex needs must call 95307.WeChat official service account — self-service wheelchair request
Okay Airways publishes only in Simplified Chinese and only one channel — the 95307 hotline. The site is a single-page app whose policy text renders client-side, so the pages are unreadable without a JavaScript-rendering fetch.
Read it from the source
4 of the unanswered fields below share one explanation: Not published for mobility aids. Okay Airways' lithium-battery page publishes its limits only as scanned table images (no machine-readable text) and its wheelchair regulation simply refers to the dangerous-goods rules. Call 95307 and ask for the watt-hour figures in writing. The rest carry their own.
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Article 33: an electric wheelchair must be checked. It must be handed over 2 hours before the ordinary check-in deadline and must comply with the dangerous-goods air transport rules. Article 12(2) lists 'checking an electric wheelchair' among the services requiring 48 h notice.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Electric wheelchairs are accepted as checked baggage 'in compliance with the relevant dangerous-goods air transport regulations' (Article 33), and Okay Airways publishes a separate lithium-battery page built on the ICAO Technical Instructions. It states no mobility-aid-specific lithium rule in text, so the applicable limits are the ICAO/IATA baseline rather than an Okay Airways figure.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29 携带锂电池登机 — Carrying lithium batteries on board, Okay Airways help guide (opens in a new tab) · read 2026-07-29
Not published. The regulation says only that a checked electric wheelchair must comply with the dangerous-goods rules.
Not published for mobility aids — see the note on wet/spillable batteries.
Not published for mobility aids. The regulation defers to '危险品航空运输的相关规定' (the dangerous-goods air transport rules) without restating them, and the lithium-battery help page covers lithium only.
Not published in text.
Not published. No battery declaration form or specification sheet is named.
Not published. Okay Airways states no maximum size for a checked electric wheelchair and publishes no cargo-door chart.
Not published.
Article 33: 'where safety standards are met, airport operators with the capability are encouraged to allow electric wheelchairs to be checked at the cabin door' — encouragement, not a guarantee, and it depends on the airport rather than the airline.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Okay Airways' battery rules exist only as photographs of a table (published 2025-04-03), so no watt-hour figure could be read from text. The page directs questions to the 95307 hotline. Treat the ICAO/IATA baseline on the wheelair rules page as the likely applicable standard, and get Okay Airways to confirm in writing.
Manual wheelchairs
Article 20: a passenger may use their own wheelchair up to the cabin door. For a non-electric wheelchair, Okay Airways and its ground agents must allow it to be checked and returned at the aircraft door, or taken into the cabin for stowage under Chapter 5 where on-board stowage conditions are met.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Chapter 5: where the cabin has stowage facilities and space, assistive devices are stowed on a first-come, first-served basis and must comply with CAAC security and dangerous-goods rules. Where there is no cabin stowage facility or space, the device is checked free of charge. Article 31 forbids Okay Airways from restricting the Annex 1 cabin devices as carry-on items.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Not published as figures — Chapter 5 conditions cabin stowage on 'stowage facilities and space' being available, first come first served, without stating dimensions.
Not published. Okay Airways publishes no wheelchair size limit; Chapter 5 makes cabin stowage depend on available space rather than a stated dimension.
Not published. The regulation sets no weight limit for a passenger's own wheelchair.
Article 20: for a non-electric wheelchair the airline and its ground agents must allow check-in and return at the cabin door (舱门口托运与交回).
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Article 21: a passenger who cannot move independently in a ground wheelchair, boarding chair or other equipment must not be left unattended for more than 30 minutes. Article 25: a passenger who cannot get into an aisle seat with a fixed armrest must be given an aisle seat with a movable armrest or an easily accessible seat. Article 26: wheelchair passengers and their companions board first and deplane last, by air bridge where possible.
Booking & cost
Article 12: a passenger needing an on-board narrow aisle chair, checked carriage of an electric wheelchair, boarding/deplaning assistance or other listed services must request it at booking and no later than 48 hours before scheduled departure. Okay Airways replies within 24 hours saying whether it can provide the service. Article 22 additionally requires check-in 2 hours before the normal check-in deadline.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Wheelchair service applications go through Okay Airways' official WeChat service account for ordinary requests; passengers with more complex disabilities call the 24-hour customer service hotline 95307. Article 12 requires the request at booking, at the latest 48 h before departure.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Article 6: Okay Airways and its ground handling agents provide the facilities, equipment and special services set out in the regulation free of charge. Article 19: boarding and deplaning mobility equipment — accessible electric carts, shuttles, airport wheelchairs and the on-board narrow aisle chair — is provided free. Article 32: one assistive device beyond those listed in Annex 1 is checked free.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Article 32: a qualifying disabled passenger may check one assistive device free of charge in addition to those listed in Annex 1 (the devices Article 31 says may be brought into the cabin and must not be counted against the carry-on allowance).
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The regulation covers handling and complaints (Article 60 directs complaints to the 95307 line, filed with the CAAC) but states no liability figure or repair/replace commitment for a damaged wheelchair.
On board
Article 12(3) lists provision of an on-board narrow aisle chair (机上专用窄型轮椅) among the services available on 48 h notice, and Article 19 requires it to be provided free of charge.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Not published. Article 27(3) commits crew to help a passenger to and from the lavatory using the on-board aisle chair, but says nothing about the lavatory itself being accessible.
Article 27 lists assistance moving between the passenger's seat and the on-board aisle chair, assistance to and from the lavatory using the on-board aisle chair, and help stowing and retrieving cabin items including assistive devices.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Article 25(1): where a passenger who has entered the cabin in the on-board wheelchair cannot get into an aisle seat with a fixed armrest, Okay Airways must provide an aisle seat with a movable armrest or another seat that is easy to get in and out of.
奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · read 2026-07-29
Worth knowing
Everything here comes from Okay Airways' own 2026-revised Regulations on the Air Transport of Persons with Disabilities, published in Simplified Chinese on its help-guide pages. The site is a Vue single-page app: a normal fetch returns a 1.7 KB shell, and the text only appears with a JavaScript-rendering fetch (scripts/fetch_page.py --render 25). Two structural gaps a traveller must close by phone: Okay Airways publishes NO watt-hour figures in text (its lithium rules are scanned table images) and NO wheelchair size or weight limit. It also caps nothing explicitly but requires an electric wheelchair to be surrendered 2 hours before the ordinary check-in deadline. Article 58 requires monthly reporting of disabled-passenger carriage, including refusals, to the CAAC service-quality platform.
Sources
Every figure above traces to one of these.
- s1 奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide (opens in a new tab) · official · read 2026-07-29
- s2 携带锂电池登机 — Carrying lithium batteries on board, Okay Airways help guide (opens in a new tab) · official · read 2026-07-29
- s3 Okay Airways lithium battery rules — published table images (2025-04-03) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 3 official sources · 2 contacts · 47% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.