wheelair

All airlines Europe

NordStar

IATA Y7 ICAO TYA Russian Federation · www.nordstar.ru (opens in a new tab)

Powered wheelchairs accepted · carried free · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Yes
Lithium, battery installed
Not published
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

NordStar publishes no dedicated accessibility desk or e-mail: assistance is booked through the sales office, the ticket agency or the general contact centre. The English accessibility page is an abridged translation of the Russian one — the on-board services, airport services and contact detail exist only in Russian.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Yes

"Electric wheelchair is transported on board of the aircraft as a common checked luggage." Rule 9.2.26: a powered wheelchair used by the passenger is handed over at check-in as registered baggage; no prior approval is stipulated, but the dimensions and weight must be declared 48 h ahead. Table 9-01 caps unaccompanied wheelchair passengers at 4 per Boeing 737.

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Not published

Not published for mobility aids. Rules 12.6.2–12.6.8 (100 Wh / 160 Wh with airline approval, max two spares) are written for portable electronic devices and power banks, not for wheelchairs.

Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

No watt-hour cap published for a wheelchair battery left installed; ICAO/IATA default applies — see global rules.

Watt-hour cap — battery removed into the cabin
Not published

No watt-hour cap published for a removed wheelchair battery; ICAO/IATA default applies — see global rules.

Watt-hour cap — spare battery
Not published

No watt-hour cap published for a spare wheelchair battery; ICAO/IATA default applies — see global rules.

Spare batteries permittedmaximum number under any published configuration
Not published

Not published for mobility aids. The "no more than two spare batteries" figure in rule 12.6.8 is a general portable-electronics limit and must not be read as a wheelchair spare allowance.

Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Battery must be removed
Not published

Not stated. Rule 9.2.26 requires you to carry the tools and packaging to disconnect and pack the battery, and rule 9.2.27 refers to "separately stowed electric batteries", but NordStar never says removal is compulsory.

Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Not published

Not published; NordStar's rules do not break wheelchair batteries down by type.

Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Not published

Not published; NordStar's rules do not break wheelchair batteries down by type, only requiring packaging that complies with the ICAO Technical Instructions.

Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

Rule 9.2.26: "Passengers using an electrically driven wheelchair must have with them a set of keys/tools for disconnecting the wheelchair battery terminals, and packaging for the battery in accordance with the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air."

Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Not published

No battery spec sheet, MSDS or manufacturer label is demanded; NordStar asks only for the chair's dimensions and weight at booking.

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

No maximum powered-wheelchair size published; declare the dimensions and weight of your chair when booking.

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

No powered-wheelchair weight cap published. Rule 12.2.5's 50 kg per-piece limit for checked baggage expressly excludes a wheelchair used by a passenger with disabilities.

Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published. The powered chair is handed over at check-in; NordStar does not say where it is returned.

Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Rule 9.2.27: NordStar notifies the destination or transfer point that a wheelchair passenger is on board, giving the passenger's name and the location of the wheelchair and of any separately stowed electric batteries.

Manual wheelchairs

Manual chairs accepted
Yes

A folding manual wheelchair travels free in the cabin if it fits; a larger manual chair is carried as checked baggage without extra charge (rules 12.4.12, 12.5.3). Note rule table 9-01 caps unaccompanied wheelchair passengers (WCHR/WCHS/WCHP/WCHC) at 4 per Boeing 737; with an escort there is no cap.

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Yes

Rule 12.4.12 lets a passenger with disabilities carry, free and over the hand-baggage allowance, "crutches, canes, walkers, rollators, a folding wheelchair, support cane, tactile cane, folding walkers… of dimensions that allow them to be safely placed in the cabin on the overhead shelf above the seat or under the seat in front". The English page confirms "a folding chair (carriage) transported in the cabin… carried free of charge".

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

No numeric limit published: a folding wheelchair may travel in the cabin only if it fits on the overhead shelf above the seat or under the seat in front (rule 12.4.12).

Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

No maximum wheelchair size published; NordStar instead asks you to declare the dimensions and weight of your chair when booking.

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

No wheelchair weight cap published. Rule 12.2.5 bars any single checked bag over 50 kg "with the exception of a wheelchair used by a passenger with disabilities" — so the 50 kg rule expressly does not bind a wheelchair, but no wheelchair-specific figure is given.

Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published. NordStar does not say whether a checked wheelchair is returned at the aircraft door or at baggage reclaim.

The 186 x 48.5 cm figure in rule 9.2.24 is the size of NordStar's stretcher, and the 136 kg figure in 9.2.25 is the stretcher's weight limit — neither is a wheelchair limit.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

"When booking a ticket, please, inform the Airline sales office or the ticket sales agency at least 48 hours in advance about physical dysfunctions, special requests… (escort, guide dog, wheelchair, etc.), as well as dimensions and weight of a wheelchair in case you are going to take it with you." Stretcher carriage must be booked at least 5 working days ahead (rule 9.2.22).

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

How to request assistance
Tell the NordStar sales office or your ticket agent at booking, at least 48 h before departure

Tickets and special services can be ordered in the "Buy ticket" section of the site, at a sales office, or via the contact centre on 8-800-700-8-007 (free within Russia). Declare the dimensions and weight of your wheelchair at booking; if you did not, arrive at the airport at least 2 hours before departure.

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Пассажиры из числа инвалидов и других лиц с ограничениями жизнедеятельности (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"Medical preparations, a folding chair (carriage) transported in the cabin and crutches are carried free of charge and are not included in the free luggage allowance." Rules 12.5.1 and 12.5.3 exempt wheelchairs and other mobility aids used by passengers with disabilities from excess, oversized and heavy-baggage charges — they are "carried without additional payment".

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

No limit on the number of mobility devices per passenger is published.

If they damage your chair
Not published

No mobility-aid damage liability figure is published. Rule 9.2.7 only requires the airport to lend a wheelchair for temporary use if the passenger's own device is delayed to the destination or transfer airport, or is lost or damaged in carriage.

Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Yes

"An on-board wheelchair for moving about the cabin to the lavatory does not require advance ordering and is provided on all flights operated by JSC AK NordStar." Rule 9.2.8 also lists it as a service for passengers unable to move unaided.

Пассажиры из числа инвалидов и других лиц с ограничениями жизнедеятельности (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Accessible lavatory
Not published

Not published. NordStar promises help getting to the lavatory and back, including with the on-board wheelchair, but says nothing about the lavatory itself.

Пассажиры из числа инвалидов и других лиц с ограничениями жизнедеятельности (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Crew help you transfer
Yes

For WCHC passengers the airport wheelchair is carried up the airstairs and taken to and from the cabin seat (rule 9.2.1); boarding uses an ambulift where needed and is free of charge (9.2.6). But NordStar's own cabin crew "will not be able to provide services for lifting and moving the passenger, sanitary and hygienic procedures, feeding and administration of medicines".

Passengers with reduced mobility (English) (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Emergency-exit rows and rescue-equipment seats barred; specific seats and an extra adjacent seat offered

Rules 9.2.17/9.2.28: PRM may not sit at emergency exits or by emergency equipment (rows 14–15 on the 737-800; 3ABC, 14, 15 on the 737-300). Passengers with stiff or plastered legs are offered 3D/3E/3F on the 737-300, row 3 on the 737-800, business 2D/2F, or an adjacent extra seat. Escorts are seated next to the passenger.

Пассажиры из числа инвалидов и других лиц с ограничениями жизнедеятельности (opens in a new tab) · read 2026-07-29  Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · read 2026-07-29

Fleet detail. Rules table 9-01 permits a maximum of 4 unaccompanied wheelchair passengers (WCHR/WCHS/WCHP/WCHC) on board a Boeing 737; with escorts there is no cap. The table is published for the Boeing 737 fleet only. Rule 12.2.5 exempts a disabled passenger's wheelchair from the 50 kg per-piece checked-baggage limit.

Worth knowing

Good service and free-carriage detail, no battery numbers. NordStar's published Rules of Carriage (ch. 9.2 and ch. 12) are far fuller than either accessibility page: they exempt wheelchairs from excess/oversize/heavy-baggage charges and from the 50 kg per-bag limit, allow a folding chair in the cabin over and above the hand-baggage allowance, and provide an on-board aisle chair on every flight without pre-ordering. The only battery rule is that a powered-chair user must carry the tools to disconnect the terminals plus ICAO-compliant battery packaging — no watt-hour figure anywhere. Two things a human should check: (1) table 9-01 caps unaccompanied wheelchair passengers at 4 per Boeing 737, so a booking can be refused on capacity grounds; (2) the English page is an abridged translation and omits the airport-services, on-board-services and aisle-chair paragraphs that exist in Russian, so an English-only reader would under-read the policy. NordStar's fleet also includes ATR 42/72 aircraft, but the PRM capacity table is published for the Boeing 737 only.

Sources

Every figure above traces to one of these.

  1. s1 Passengers with reduced mobility (English) (opens in a new tab) · official · read 2026-07-29
  2. s2 Пассажиры из числа инвалидов и других лиц с ограничениями жизнедеятельности (opens in a new tab) · official · read 2026-07-29
  3. s3 Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров (opens in a new tab) · official · read 2026-07-29
  4. s4 Правила воздушных перевозок, гл. 12 — перевозка багажа (opens in a new tab) · official · read 2026-07-29
  5. s5 Контакты (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence medium · 5 official sources · 5 contacts · 35% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.