All airlines Africa
Nile Air
Powered wheelchairs accepted · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneEgypt — hotline / 24-7 call centre24/7
- PhoneInternational — Cairo
- PhoneSaudi Arabia — local number (printed 011 229 00 66)
- EmailCustomer service unit (customer experience team)
- Online form
- Online form
- Relay / text+2 010 300 14 444WhatsApp
There is no dedicated disability desk number; Nile Air routes all assistance requests through the local sales office, the customer experience team or the wheelchair-service form. The Contact Us FAQ misprints the hotline as 19145; the number printed on the page and in the tel: link is 19415.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Own electric wheelchairs and mobility scooters are accepted, carried in the cargo hold as checked baggage; if the wheelchair is battery-powered you must contact your local Nile Air office at least 48 hours before departure so arrangements can be made.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The Restrictions page prohibits in general "Electrolyte batteries" and "Lithium batteries with a power rating above 160 W", but does not say whether that applies to a wheelchair battery — mobility aids are handled separately under the ICAO Technical Instructions it cites.
Restrictions — prohibited and restricted items (opens in a new tab) · read 2026-07-29
No watt-hour limit published for a wheelchair battery that stays installed; ICAO/IATA default applies — see global rules. Do not read the general 160 W figure on the Restrictions page as a wheelchair limit.
Restrictions — prohibited and restricted items (opens in a new tab) · read 2026-07-29
No watt-hour limit published for a removed wheelchair battery; ICAO/IATA default applies — see global rules.
No watt-hour limit published for a spare wheelchair battery; ICAO/IATA default applies — see global rules.
Not published for mobility aids. The Restrictions page's "not more than two power banks" rule is a general portable-electronics limit, not a wheelchair spare-battery allowance.
Restrictions — prohibited and restricted items (opens in a new tab) · read 2026-07-29
Not published; Nile Air gives no instruction on removing a wheelchair battery. It does require removable lithium batteries to be taken into the cabin for smart baggage and electric baby strollers, but says nothing about wheelchairs.
Restrictions — prohibited and restricted items (opens in a new tab) · read 2026-07-29
Not published; Nile Air does not distinguish wheelchair battery types anywhere on its site.
Not published; Nile Air does not distinguish wheelchair battery types anywhere on its site.
Not published; no terminal insulation or disconnection requirement is stated for wheelchair batteries.
Not published; no battery spec sheet, MSDS or manufacturer label is demanded for a wheelchair battery.
No maximum powered-wheelchair dimensions published.
No weight limit for powered wheelchairs published.
Not published for powered chairs.
Nile Air's only powered-chair requirement is 48 hours' advance notice to the local office; it publishes no battery rules of its own for mobility aids.
Manual wheelchairs
"If you are traveling with your own manual or electric wheelchair or other assistive devices such as a cane, crutch, walker, or mobility scooter" they are accepted, carried in the cargo hold as checked baggage. Crelling Harness and MERU special seating devices are also accepted with at least 5 working days' notice.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
"Due to the limited cabin aisle dimensions, we are unable to accommodate these devices in the cabin, and as a result, they must be stored in the cargo hold as checked baggage." (The FAQ on the same page separately says Nile Air "accommodates passengers traveling with their own fully collapsible wheelchairs" without saying where — see notes.)
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
No cabin stowage is offered for wheelchairs (limited cabin aisle dimensions), so no cabin stowage dimensions are published.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
No maximum wheelchair dimensions published.
No weight limit for wheelchairs published.
Not published. Nile Air says devices "are available for use upon your arrival" but does not say whether the chair is returned at the aircraft door or at baggage reclaim.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
Damage to a wheelchair or assistive device must be notified in writing within 7 days of the incident.
Booking & cost
"If your wheelchair is battery-powered or if you are travelling with a group of 10 or more passengers who require wheelchairs, please contact your local Nile Air office at least 48 hours prior to your flight departure." A MEDIF is also needed at least 48 h ahead for temporary disability; special seating devices (Crelling Harness, MERU chair) need at least 5 working days, as does medical clearance.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29 Medical Information — medical clearance (MEDIF) (opens in a new tab) · read 2026-07-29
"Nile Air requires passengers to request mobility assistance through their Customer Experience team or at a local sales office, which can be done either during or after the booking process." The Mobility Aids page carries a request form with the subject "Contact us for Wheelchair Service". Check in at least three hours before departure.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29 Disability assistance (opens in a new tab) · read 2026-07-29
"Nile Air allows passengers to carry mobility aids such as crutches, walking sticks, or prosthetic devices free of charge, in addition to their standard baggage allowance." Of an own manual/electric wheelchair or scooter: "please note that they will not be included in your free baggage allowance."
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
Nile Air does not publish a limit on the number of mobility devices carried per passenger.
"In case your wheelchair or other assistive device is damaged during the flight, it is important to notify in writing within 7 days of the incident. Compensation for the damage will be provided in accordance with the guidelines for lost or mishandled baggage… Nile Air's liability… is limited as per our General Conditions of Carriage…, the Warsaw Convention or Montreal Convention."
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
On board
"Nile Air offers specially designed in-flight wheelchairs to assist passengers with reduced mobility in moving within the aircraft cabin." Request it through your local Nile Air office. No aircraft exceptions are published.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29
Not published. Nile Air states only that it cannot provide "assistance within the restroom or at the seat with defecation and/or urination".
Disability assistance (opens in a new tab) · read 2026-07-29
"For passengers who are unable to walk, Nile Air provides complete wheelchair assistance from the plane door to their cabin seat and vice versa." Crew cannot assist with feeding, personal care in the restroom or medical services; passengers needing those must travel with a personal care assistant.
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29 Disability assistance (opens in a new tab) · read 2026-07-29
"To request special seating, kindly contact your local Nile Air office or approach our airport ground staff." "Please note that seats in the emergency exit row are not available due to flight safety regulations."
Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · read 2026-07-29 Disability assistance (opens in a new tab) · read 2026-07-29
Worth knowing
Solid service policy, no battery policy. Nile Air describes three grades of wheelchair service (to the aircraft, to the aircraft door, and door-to-seat), provides an in-flight aisle chair, and carries mobility aids free and outside the baggage allowance — but publishes nothing on wheelchair battery types, watt-hour caps, terminal protection or spares. Two internal inconsistencies a human should re-check: (1) the Mobility Aids body text says own wheelchairs cannot be accommodated in the cabin and must go in the hold, while the FAQ on the same page says Nile Air "accommodates passengers traveling with their own fully collapsible wheelchairs"; (2) the Contact Us FAQ gives the call centre as 19145 while the page header and tel: link give 19415. The general Restrictions page prohibits "lithium batteries with a power rating above 160 W" and bans all lithium-powered personal transportation devices (hoverboards, e-scooters) — a wheelchair user should confirm in writing that this is not applied to a mobility-aid battery. Special seating devices (Crelling Harness, MERU chair) are welcomed with at least 5 working days' notice; medical clearance (MEDIF) needs at least 5 working days.
Sources
Every figure above traces to one of these.
- s1 Mobility Aids — wheelchairs and other assistive devices (opens in a new tab) · official · read 2026-07-29
- s2 Disability assistance (opens in a new tab) · official · read 2026-07-29
- s3 Restrictions — prohibited and restricted items (opens in a new tab) · official · read 2026-07-29
- s4 Contact Us (opens in a new tab) · official · read 2026-07-29
- s5 Medical Information — medical clearance (MEDIF) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 5 official sources · 7 contacts · 35% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.