All airlines Africa
Nesma Airlines
carried free.
- Advance notice
- Not published
- Powered wheelchair
- Not published
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Fragments only. Nesma Airlines publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneEgypt — hotline (printed "Egypt Hotline: +202 – 15671")
- PhoneSaudi Arabia — local number
- PhoneItaly — local number
- EmailSpecial assistance requests (the "Get assistance" button on the Special Assistance page)
- EmailCustomer care (general)
The only accessibility-specific channel Nesma publishes is the e-mail ssr@nesmaairlines.com. The three telephone numbers are the airline's general contact numbers printed in the site footer, not a disability desk.
Read it from the source
3 of the unanswered fields below share one explanation: ICAO/IATA default applies — see global rules. The rest carry their own.
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Nesma publishes nothing about battery-powered wheelchairs or mobility scooters. Neither the Special Assistance page, the Baggage page nor the Prohibited Items page mentions them.
Special Assistance (opens in a new tab) · read 2026-07-29 Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29 Prohibited Items (opens in a new tab) · read 2026-07-29
Not published. The Prohibited Items page lists e-cigarettes and personal electronics but says nothing about lithium batteries or mobility aids.
Prohibited Items (opens in a new tab) · read 2026-07-29
Not published. Nesma states no spare-battery allowance for mobility aids.
Not published; Nesma gives no battery-handling instructions for powered wheelchairs.
Not published; Nesma's site does not distinguish wheelchair battery types.
Not published; Nesma's site does not distinguish wheelchair battery types.
Not published; no terminal insulation or disconnection requirement is stated.
Not published; no battery spec sheet, MSDS or form is mentioned.
Not published; Nesma does not address powered wheelchairs at all.
Not published; Nesma does not address powered wheelchairs at all.
Not published.
Manual wheelchairs
One wheelchair per disabled passenger is carried free of charge in the cargo compartment; wheelchair users are listed among the passengers Nesma assists.
Special Assistance (opens in a new tab) · read 2026-07-29 Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
The wheelchair entry in the free-carriage list is qualified "(to be placed in the cargo compartment)". Only one umbrella or walking stick is listed as a free cabin item.
Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
No in-cabin stowage of a wheelchair is offered, so no cabin stowage dimensions are published.
Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
No maximum wheelchair size published. The 75 x 50 x 33 cm figure on the baggage page is the limit for a single piece of ordinary checked baggage, not a stated wheelchair limit.
Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
No wheelchair weight limit published. The 32 kg per-piece cap on the baggage page applies to ordinary checked bags; Nesma does not say whether it applies to a mobility aid.
Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
Nesma does not say where a checked wheelchair is returned (aircraft door or baggage reclaim).
Nesma's only published mobility-aid rule is the free-carriage line in the hand-baggage section of the Baggage page.
Booking & cost
No advance-notice deadline published. The Special Assistance page only says to contact ssr@nesmaairlines.com to request assistance.
Special Assistance (opens in a new tab) · read 2026-07-29
"To request any of these services, please don't hesitate to contact us at ssr@nesmaairlines.com." The home page also surfaces Special Assistance as a Manage-Booking add-on that links to the same page.
Special Assistance (opens in a new tab) · read 2026-07-29
Carried free of charge in addition to the main piece of hand luggage: "For passengers with disabilities, one wheelchair (to be placed in the cargo compartment) or one pair of crutches."
Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
The free-carriage list allows "one wheelchair (to be placed in the cargo compartment) or one pair of crutches" per passenger with disabilities.
Baggage Information — allowances and limitations (opens in a new tab) · read 2026-07-29
Nothing published for mobility aids. The FAQ covers damaged baggage generally: report it at the baggage counter and complete Nesma's damaged-baggage form before leaving the airport.
FAQs (opens in a new tab) · read 2026-07-29
On board
Not published; Nesma does not mention an on-board aisle chair.
Not published.
Not published as such. The FAQ says only that "Crane assistance is available at Jeddah, Riyadh, and Dammam airports" and must be arranged with ground services officers — that is boarding by hi-lift, not seat transfer.
FAQs (opens in a new tab) · read 2026-07-29
Not published; Nesma states no seating rule for passengers with reduced mobility.
Worth knowing
Nesma publishes only fragments: a one-paragraph Special Assistance page listing the categories it helps (wheelchair users, hearing- and vision-impaired, broken limbs) with a single e-mail address, plus one line in the hand-baggage section of the Baggage page granting free carriage of one wheelchair in the cargo compartment. Nothing at all on powered wheelchairs, batteries, notice deadlines, gate delivery or an on-board aisle chair. The FAQ adds that crane (hi-lift) assistance is available at Jeddah, Riyadh and Dammam airports, arranged with ground services officers. The Arabic mirror (/ar/special-assistance) carries identical content, so the thinness is not a translation gap. A wheelchair user should e-mail ssr@nesmaairlines.com and get the powered-chair and battery rules in writing before booking.
Sources
Every figure above traces to one of these.
- s1 Special Assistance (opens in a new tab) · official · read 2026-07-29
- s2 Baggage Information — allowances and limitations (opens in a new tab) · official · read 2026-07-29
- s3 Contact Nesma Airlines (opens in a new tab) · official · read 2026-07-29
- s4 FAQs (opens in a new tab) · official · read 2026-07-29
- s5 Prohibited Items (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 5 official sources · 5 contacts · 16% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.