Neos

Powered chairs with sealed (non-spillable) or lithium-ion batteries are accepted, but chairs powered by unsealed (spillable) batteries are refused outright, the chair must fit the published per-aircraft maximum dimensions and 200 kg limit, and "if the mobility aid does not meet the safety requirements, it may not be allowed on board" — Neos requires the wheelchair data sheet with all battery specifications when the service is booked.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Accepted, but treated as dangerous goods: the battery must be of a type tested to the UN Manual of Tests and Criteria, Part III, subsection 38.3, and the wheelchair data sheet with battery specifications must be supplied when booking.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"If the battery is not removed, there is no Wh limit."

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"Where the battery is removed by the user, if the mobility aid is specifically designed to allow the battery to be removed, the battery must not exceed 300 Wh or for a device with two batteries required for its operation, each battery must not exceed 160 Wh." Removed batteries travel only in the passenger cabin, inside a protective case.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"Neos allows you to carry one (1) spare 300 Wh battery, or two (2) batteries of max 160 Wh." Spares travel only in the passenger cabin, inside a protective case.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Lithium-ion: one spare of up to 300 Wh, or two spares of max 160 Wh each — two is the maximum. For sealed non-lithium chairs Neos permits one spare wet battery or two nickel-metal hydride spares.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Not required. A sealed battery may remain attached if the chair can be stowed upright in the hold, and for lithium-ion Neos frames removal as optional — "where the battery is removed by the user, if the mobility aid is specifically designed to allow the battery to be removed" — adding that if the battery is not removed there is no watt-hour limit.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Sealed (non-spillable) battery chairs are accepted. If the chair can be placed in the hold in an upright position the battery may remain attached, provided it is securely attached, the electrical contacts are protected against short circuits and the electrical circuits are isolated. One spare is permitted for wet batteries and two for nickel-metal hydride batteries.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"Wheelchairs and mobility aids powered by unsealed batteries (spillable): Not allowed for transport on Neos flights."

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Conditions Neos sets for leaving a sealed battery installed: "The battery must be securely attached to the wheelchair/mobility aid; the electrical contacts of the battery must be protected against short circuits; the electrical circuits have been isolated." Removed and spare batteries must be carried in the cabin inside a protective case.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Required for both sealed-battery and lithium-ion chairs: "when booking the service, we ask you to provide our Support Chat Box ... or travel agency with the wheelchair's technical data sheet including battery specifications". Neos warns that a mobility aid which does not meet the safety requirements may not be allowed on board.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Neos' stated maximum personal-wheelchair size, smallest (binding) aircraft first: B737 — 140 length x 114 width x 85 height cm; B787 — 150 x 150 x 160 cm.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"The maximum weight allowed for wheelchairs is 200kg" — published for wheelchairs generally, with no separate figure for powered chairs.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"Your manual wheelchair will be collected at the check-in counter or after your accommodation on board to be transported in the aircraft hold."

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"The transportation in cabin of passenger's manual wheelchair is allowed on B787 aircraft only." On the Boeing 737 fleet the manual chair goes in the hold.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"The maximum dimensions of a personal wheelchair will need to comply with the following measurements: Aircraft B737: 140 x 114 x 85 (length x width x height); Aircraft B787: 150 x 150 x 160." The binding B737 figures are recorded here; the wider B787 limits are in the aircraft note.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"The maximum weight allowed for wheelchairs is 200kg." Published without distinguishing manual from powered chairs.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Assistance must be requested "when booking your flight or at a later stage by accessing the 'MY BOOKING' section, no later than 48 hours before your flight's departure". Longer lead times apply to other equipment: 72 hours for postural support equipment and at least 4 days for a portable oxygen concentrator. Assisted passengers must check in 2 hours before short/medium-haul and 3 hours before long-haul flights.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Neos asks you to state the type of assistance required (including "wheelchair assistance for passenger travelling with own mobility aid") and, for a powered chair, to send the wheelchair technical data sheet with battery specifications via the Support Chat Box. Online check-in is not available to passengers requesting assistance; seats are assigned by the chat box (Mon–Fri 09:00–18:00 CET) or at airport check-in.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"You can transport up to two mobility aids (e.g., wheelchair and walker) free of charge." Under EC Regulation 1107/2006 the airport assistance service is also "offered free of charge at all airports", and a seat for an accompanying person carries no additional charge (ENAC DG16/07/2021).

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

Up to two mobility aids (e.g. wheelchair and walker) are carried free of charge. Separately free: one guide or service dog, two walking aids such as crutches or a medical walker, one piece of medical equipment up to carry-on size, and medicines/syringes.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"If a wheelchair or other mobility assistive devices of passengers with disabilities or reduced mobility ... get damaged, you can submit a reimbursement request" — file a damaged property report at the airport Lost & Found before leaving, then claim through the Customer Care form (Neos replies within 30 days). The General Conditions cap liability for destruction, loss or damage to baggage at 1,288 SDR per passenger. Neos also declines liability for minor non-structural damage such as small cuts, scratches and dents.

Baggage damage — damaged wheelchairs and mobility assistive devices (opens in a new tab) · read 2026-07-29  General Conditions of Carriage (opens in a new tab) · read 2026-07-29

"Neos aircraft are all equipped with an aisle wheelchair that can be used to move the passenger from his/her seat to the toilet if required." The exception Neos itself flags: "if your flight is operated by a third-party aircraft, some assistance services (e.g., wheelchairs on board) may not be available or may be different" — Neos wet-leases capacity, so the aisle chair is not guaranteed on every flight number.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"Our in-flight toilets are equipped with handrail support to facilitate its use by passengers with reduced mobility (only some central toilets on B787 aircraft)" — so grab rails exist only in some central B787 lavatories, and nothing is published for the B737 fleet.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

The assisted passenger is accompanied to their allocated seat, and under EC 1107/06 Annex II cabin crew assist "in moving from their seats to toilet facilities" using the aisle wheelchair. The published limit: crew "cannot lift or carry a passenger when not for the purpose of aisle wheelchair use", and cannot give personal care beyond the ordinary service.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29

"For safety reasons, each aircraft is equipped with designated seats for passengers with disabilities or with reduced mobility. These seats are assigned during check-in at the airport... it is not possible to allocate seats in emergency exit rows." The number of PRM seats is capped by EU rules according to aircraft type and configuration, which is why the 48-hour request matters. Accompanying-person seating is free under ENAC DG16/07/2021.

Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids (opens in a new tab) · read 2026-07-29