wheelair

All airlines Europe

Luxair

IATA LG ICAO LGL Luxembourg · www.luxair.lu (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Luxair publishes no dedicated disability desk, no TTY/relay and no special-assistance email: everything goes through the general Customer Service Centre on (+352) 2456 1 or the website contact form. The passenger-assistance page is published in English, French, German, Portuguese, Italian and Spanish; the German edition is live at /de/informationen/hilfe-fuer-passagiere (only the guessed path /de/informationen/passagierbetreuung 404s). Luxair does not serve the USA and therefore publishes no DOT Complaints Resolution Official.

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Electric chairs are carried, but "Battery-powered wheelchairs may be dangerous for aviation and can only be carried under the following conditions" and "All lithium batteries require prior approval from Luxair", with UN 38.3 evidence produced at booking or check-in. The published size/weight and battery-count tables must be met or Luxair may refuse the chair.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Conditional

"All lithium batteries require prior approval from Luxair." They must also satisfy the UN Manual of Tests and Criteria, Part III, subsection 38.3, with evidence produced when booking or at check-in.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

Not published — Luxair never states that an installed battery is uncapped; its top band is simply open-ended: "Lithium batteries >300Wh: Those batteries are not allowed to be transported in cabin. A maximum of 1 battery may be transported in cargo hold if it is securely attached to the wheelchair." (>100–160 Wh: max 2 attached in the hold; >160–300 Wh: max 1.) Luxair also reserves the right to refuse a chair whose "battery power" is not respected, so ask — all lithium batteries need prior approval.

Watt-hour cap — battery removed into the cabin
300 Wh

Removed batteries travel in the cabin and are capped at 300 Wh: ">160Wh and max 300Wh: A maximum of 2 batteries may be transported in cabin (1 removed battery from the wheelchair + 1 spare battery)." For >100–160 Wh, up to 4 in the cabin (2 removed + 2 spare). ">300Wh: Those batteries are not allowed to be transported in cabin."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

One spare of up to 300 Wh, or two spares of up to 160 Wh each. The restricted-items page states it identically: "A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 WH (total 2 batteries) or two spare batteries each not exceeding 160 WH (total 4 batteries)." Spares over 300 Wh may not be carried in the cabin.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29  Restricted items — batteries, mobility aids and spare-battery limits (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Maximum of two spare lithium batteries, each not exceeding 160 Wh; if the spare is over 160 Wh and up to 300 Wh, only one is permitted. Dry-cell chairs may carry 2 protected spares in the hold; wet non-spillable, 1 spare in the hold.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29  Restricted items — batteries, mobility aids and spare-battery limits (opens in a new tab) · read 2026-07-29

Battery must be removed
No

Not required for lithium, dry-cell or wet non-spillable batteries — Luxair allows them to travel securely attached to the chair in the hold and only limits how many. Removing the battery into the cabin is the alternative. Spillable batteries cannot be carried at all.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Conditional

"Wet non-spillable batteries are not allowed to be transported in cabin. A maximum of 2 batteries may be transported in cargo hold. (1 securely attached battery to the wheelchair + 1 spare battery protected from short circuits not attached to the wheelchair)" Carriage is not automatic: you must send Luxair the chair's brand, type, weight, dimensions and battery details "to get your own wheelchair confirmed for transportation", and Luxair "reserves the right to refuse any wheelchairs for security reasons if the maximum dimension, weight or battery power are not respected."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
No

"Spillable batteries are NOT ALLOWED on Luxair flights and can therefore only be transported as cargo. Please contact a cargo transporter to organize the transportation."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Terminals protected from short circuits and prepared to prevent unintentional activation; spare or removed batteries in strong, rigid packaging

"Battery terminals securely attached to the wheelchair or mobility aid must be protected from short circuits and must be prepared for transport to prevent unintentional activation. Any spare or removed battery from the wheelchair or mobility aid must be carried in a strong, rigid packaging and must be protected from damage and short circuits."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
UN 38.3 evidence — a manufacturer's certificate or separate written confirmation, produced at booking or check-in, plus the wheelchair confirmation in paper or electronic form

"Lithium batteries must satisfy the demands of the 'UN Manual of Tests and Criteria', Part III, subsection 38.3 (evidence must be produced when booking or checking in at the airport by means of a manufacturer's certificate or a separate written confirmation)." Luxair also asks you to "have your wheelchair confirmation in paper or electronic form by hand" at the airport.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Size limit for a powered chairAirline’s stated maximum wheelchair size
110 cm long · 100 cm wide · 86 cm high

Smallest (binding) figures in Luxair's per-fleet table: Embraer E195-E2, electric chair in either weight band up to 150 kg — length 110 cm, width 100 cm, height 86 cm. Boeing / De Havilland Q400: 110 x 115 x 110 cm up to 59 kg, 110 x 115 x 86 cm for 60–150 kg. Height measured with the seat back tilted to its minimum.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
150 kg

Same ceiling as for manual chairs: "the weight of your wheelchair must not exceed 150 kg". The per-fleet table bands electric chairs 1–59 kg and 60–150 kg.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published separately for powered chairs. Luxair's general statement is that the chair is returned "either immediately upon disembarkation, or at the latest at baggage claim".

Luxair's restricted-items page lists "Battery-powered mobility aids (e. g : mobility scooter)" flatly as "Forbidden" and draws no distinction between a leisure scooter and a scooter used by a passenger with reduced mobility — yet the same page sets a spare-battery allowance for "battery-powered mobility aids", so scooter users should get written confirmation before booking. Hoverboards, Segways and similar self-balancing devices are forbidden regardless of watt-hours and even with the battery removed. Luxair recommends removing pressure-relief cushions, movable footrests and the joystick and carrying them in the cabin or in checked baggage.

Manual wheelchairs

Manual chairs accepted
Conditional

Own manual wheelchairs are carried free of charge and in addition to the free baggage allowance, with 48 h notice — but Luxair decides: you must send brand, type, weight, dimensions and battery details "to get your own wheelchair confirmed for transportation", and "Luxair reserves the right to refuse any wheelchairs for security reasons if the maximum dimension, weight or battery power are not respected." Weight must not exceed 150 kg and the per-fleet size tables apply. For reasons of space, wheelchairs are carried in the hold.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
No

"For reasons of space, wheelchairs are carried in the hold." Luxair describes no in-cabin stowage for a folding manual chair; it only suggests keeping loose parts (pressure-relief cushions, movable footrest, joystick) in the cabin or in checked baggage.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not published — Luxair states wheelchairs are carried in the hold for reasons of space and gives no in-cabin closet dimensions.

Size limit for a checked manual chairAirline’s stated maximum wheelchair size
110 cm long · 100 cm wide · 86 cm high

Smallest (binding) figures across Luxair's per-fleet table: Embraer E195-E2 allows length 110 cm, width 100 cm, height 86 cm for a manual chair in either weight band up to 150 kg. Boeing / De Havilland Q400: 110 x 115 x 110 cm for 1–59 kg and 110 x 115 x 86 cm for 60–150 kg. "The height shall be measured by tilting the back of the seat if possible, in order to have the minimum height."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
150 kg

"Please also note that the weight of your wheelchair must not exceed 150 kg." The published table bands chairs 1–59 kg and 60–150 kg; the heavier band is allowed less height (86 cm instead of 110 cm) on the Boeing and Q400 fleet.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published as a guarantee. Luxair says "In most airports, you can keep it with you up to the aircraft boarding gate after having been checked-in at the check-in counter", and on arrival "your own wheelchair will be returned to you either immediately upon disembarkation, or at the latest at baggage claim" — door delivery is possible but not promised.

Stretchers are not allowed on Luxair flights. A travel companion is required only if the passenger has a motor-based disability that physically prevents them taking part in an evacuation; the companion must be over 18, autonomous and hold a valid individual ticket. Boarding may be denied if the number of passengers needing assistance exceeds the number of passengers able to help them in an emergency.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

"Please let us know 48 hours before departure about the type of assistance that you will need by calling our Customer Service Centre, (+352) 24561 or by contacting your travel agency." The same 48 h applies to carrying up to two pieces of mobility equipment and to oxygen. Sports/special equipment (not mobility aids) must be booked 72 h ahead.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29  Special equipment (sports equipment and instruments — 300 cm / 32 kg ceiling for special baggage) (opens in a new tab) · read 2026-07-29

How to request assistance
Contact form on luxair.lu, or the Customer Service Centre on (+352) 2456 1, or your travel agency — at least 48 h before departure

"When bringing your own wheelchair please carefully prepare information about the wheelchair brand and type (foldable/non-foldable, electric/manual), weight, dimensions, batteries and use our Contact form on the website to get your own wheelchair confirmed for transportation." Bring the wheelchair confirmation to the airport in paper or electronic form.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"Passengers' own wheelchairs are carried free of charge and in addition to the free baggage allowance." And: "A person with reduced mobility is allowed, without additional charge to transport up to two pieces of mobility equipment on board." (Oxygen supplied by Luxair is a separate paid service at EUR 75 per flight.)

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Mobility devices carried free
2

"A person with reduced mobility is allowed, without additional charge to transport up to two pieces of mobility equipment on board, including an electric wheelchair, subject to 48 hours prior notice and to possible limitations of space on board the aircraft, and subject to adherence to relevant legislation concerning dangerous goods."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

If they damage your chair
Montreal Convention and Luxair's General Conditions of Carriage; report at the destination baggage desk, or online within 7 days

"In accordance with the provisions of the Montreal Convention and our General conditions of carriage, compensation for damaged items could be granted." Report damage immediately at the destination baggage service desk (a Damage Property Report is raised); if you have left the airport you have 7 days, with boarding pass, a photo of the still-attached bag tag and photos of the damage. No mobility-aid-specific or full-value rule is published.

Damaged, delayed or lost luggage (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
No

"Please be informed that a wheelchair is not available on board of Luxair flights."

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Accessible lavatory
Not published

Not published. Luxair says only that cabin crew "may help you to get to the restrooms, however we cannot assure assistance within the restrooms"; no accessible lavatory is described (the fleet is Boeing 737, De Havilland Q400 and Embraer E195-E2).

Crew help you transfer
Conditional

"WCHC - Wheelchair assistance into aircraft seat" is offered and "In all cases where assistance is required, Luxair will arrange to take the passenger to and from the aircraft." But "our cabin crew is not trained to lift passengers", and crew give no help with eating, drinking, medication or the restroom — passengers who cannot manage these are advised to travel with a companion.

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Seating & movable armrests
WCHC passengers may be seated at a window seat if unaccompanied; most seats have foldable armrests; lower-limb disabilities seated with access to floor-level exits

"WCHC - Wheelchair assistance into aircraft seat. In such case, passengers may be seated at window seats if not accompanied." "For your comfort most seats are equipped with foldable armrests." Passengers with an upper-limb disability travelling alone may be seated where visual and audible communication with crew is possible; lower-limb or combined disability "may be seated in a location providing access to floor level exits".

Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · read 2026-07-29

Fleet detail. Luxair publishes a maximum wheelchair size per fleet rather than hold-door apertures. Boeing and De Havilland Q400: manual or electric, 1–59 kg — length 110 cm, width 115 cm, height 110 cm; 60–150 kg — length 110 cm, width 115 cm, height 86 cm. Embraer E195-E2: manual or electric, both weight bands — length 110 cm, width 100 cm, height 86 cm. Height is measured with the seat back tilted to the minimum. Luxair may refuse a chair that exceeds the dimension, weight or battery-power limits.

Worth knowing

Luxair is unusually specific for its size: a per-aircraft maximum wheelchair size table, a 150 kg ceiling, and a battery table that counts batteries by watt-hour band separately for the cabin and the hold. Three things a human should re-check. (1) The open-ended ">300Wh" tier — Luxair allows one such battery in the hold attached to the chair and names no ceiling, but it never states that there is no limit, so lithium_wh_installed_max is recorded as null, not "no_limit"; confirm with the Customer Service Centre before flying a 400 Wh+ installed battery, and remember all lithium batteries need prior approval. (2) The home page prints two different Customer Service Centre opening hours on the same page: 07.00–19.00 in the header phone tooltip and 08.00–19.00 on the "Call us" link. (3) The French edition (s6) carries identical dimension tables, the 150 kg ceiling, the 48 h notice, the battery bands and the "no wheelchair on board" statement, but omits two seating sentences that only the English page carries — "In such case, passengers may be seated at window seats if not accompanied" after WCHC, and the paragraph about seating passengers with lower-limb disability with access to floor-level exits — so policy.onboard.seating rests on the English page alone. German, Portuguese, Italian and Spanish editions are live too. Also note: no on-board aisle chair on any Luxair flight, and spillable wet-cell chairs cannot fly at all — they must go as cargo with a separate transporter.

Sources

Every figure above traces to one of these.

  1. s1 Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold (opens in a new tab) · official · read 2026-07-29
  2. s2 Restricted items — batteries, mobility aids and spare-battery limits (opens in a new tab) · official · read 2026-07-29
  3. s3 Damaged, delayed or lost luggage (opens in a new tab) · official · read 2026-07-29
  4. s4 Special equipment (sports equipment and instruments — 300 cm / 32 kg ceiling for special baggage) (opens in a new tab) · official · read 2026-07-29
  5. s5 Luxair home page — Customer Service Centre number and opening hours (opens in a new tab) · official · read 2026-07-29
  6. s6 Assistance aux passagers (French edition of the passenger-assistance page) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 6 official sources · 4 contacts · 87% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.