wheelair

All airlines Europe

Lufthansa City Airlines

IATA VL ICAO LHX Germany · www.lufthansa-city.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

specialcases@dlh.de, specialservice@dlh.de and medicaloperation@dlh.de are Lufthansa Group (dlh.de) desks printed on Lufthansa City Airlines' own accessible-travel page. The airline publishes no separate accessibility phone line of its own; it directs assistance registration to partner Lufthansa.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

"If you are travelling with your own battery-powered wheelchair, you must ascertain in advance for safety reasons whether this battery may be carried on an aircraft… Based on the details you provide, we will check whether it is possible to transport your battery-powered wheelchair." Prior case-by-case clearance is therefore required.

Accessible travel (opens in a new tab) · read 2026-07-29  Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Yes

Both removable (WCLX) and manufacturer-installed non-removable (WCLB) lithium batteries are covered by the form. Removable batteries and spares must be carried in the passenger cabin; a non-removable battery must have its terminals protected from short circuits and its circuits isolated.

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

Not published. For a battery "permanently installed by the manufacturer's design / non-removable" the form requires only short-circuit protection of the terminals and isolation of the electrical circuits — no watt-hour cap is stated.

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
300 Wh

"Removable batteries and spare batteries must be carried in the passenger cabin. For those the following limit is applicable: either max. 2 batteries up to 300 Wh each, incl. 1 spare battery, or max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries."

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

A spare may be up to 300 Wh in the "max. 2 batteries up to 300 Wh each, incl. 1 spare battery" configuration; in the alternative configuration up to two spares of max. 160 Wh each are allowed.

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Either 1 spare where batteries are up to 300 Wh each (max. 2 batteries in total), or two spares where each battery is up to 160 Wh (max. 4 batteries in total). The maximum count is therefore 2.

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Battery must be removed
Yes

Lithium: "Removable batteries and spare batteries must be carried in the passenger cabin" — a removable battery does not stay in the chair. A battery permanently installed by the manufacturer may remain in the device with terminals protected and circuits isolated. Removed non-spillable/dry-cell batteries are accepted in checked baggage only.

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Yes

WCBD non-spillable or dry cell (gel, nickel-cadmium, nickel-metal hydride, sealed lead-acid): "Max. 1 spare wet, non-spillable battery or 2 spare nickel-metal hydride (NiMH) or dry cell batteries. Acceptance of removed and spare battery(ies) in checked baggage only."

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Conditional

WCBW spillable wet cell: "Only accepted as checked baggage provided the device can be loaded, stowed, secured and unloaded always in an upright position."

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

"In any case: electrical circuits must be interrupted; protect exposed battery terminals from short circuit, e.g. with adhesive tape, to prevent unintentional activation of the device; when transporting including the battery, switch the device completely off — remove the key and deactivate it via the joystick, switch, button or other isolating mechanism intended by the manufacturer."

Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Yes

The "Electric mobility device information form" must be completed and emailed to specialcases@dlh.de: booking code, device type (battery wheelchair / manual chair plus power add-on / scooter), manufacturer, model, folded weight and dimensions, whether the battery is removable, number of batteries and spares, and the lithium-ion battery rating in Wh.

Accessible travel (opens in a new tab) · read 2026-07-29  Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

Not published — the form asks for length, width and height in cm (folded where possible) but no maximum is stated.

Weight limit for a powered chair
Not published

Not published — the form asks for the device's weight in kg but no maximum is stated.

Returned at the aircraft door
Not published

Not published — nothing is said about returning a powered chair at the aircraft door.

Removed and spare batteries must be transported in the manufacturer's original packaging or other suitable, sturdy packaging. Battery-powered mobility aids are treated as dangerous goods.

Manual wheelchairs

Manual chairs accepted
Yes

Up to two mobility aids (e.g. wheelchair or walking frame) are transported free of charge either in the cabin or in the hold.

Accessible travel (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Yes

The airline states mobility aids "e.g. wheelchair or walking frame" can be transported "either in the cabin or in the hold". No folding requirement, size limit or in-cabin stowage dimensions are published.

Accessible travel (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not published — no in-cabin stowage dimensions are given for a folding manual chair.

Size limit for a checked manual chair
Not published

Not published. The electric mobility device form asks the passenger to state the chair's folded weight, length, width and height, but Lufthansa City Airlines publishes no maximum.

Weight limit for a manual chair
Not published

Not published — no weight limit for a manual wheelchair appears on the accessible-travel or baggage page; the baggage page refers travellers to partner Lufthansa.

Returned at the aircraft door
Not published

Not published — the accessible-travel page says nothing about returning a chair at the aircraft door or jet bridge.

The form asks whether the backrest folds and whether parts are removed for transport, which points to a case-by-case assessment rather than a published size limit.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

"Please let us know what assistance you require via the contact options at least 48 hours before departure… we cannot guarantee the best assistance for bookings made at shorter notice."

Accessible travel (opens in a new tab) · read 2026-07-29

How to request assistance
Register online via partner Lufthansa's special-needs page or by phone; battery-powered wheelchairs by emailing the electric mobility device form to specialcases@dlh.de

Assistance is registered by telephone (0 800 - 83 84 267, partner Lufthansa) or online via Lufthansa's registration page; if booking by phone or through an agency, state the requirement before completing the booking. A battery wheelchair additionally requires the PDF form emailed to specialcases@dlh.de.

Accessible travel (opens in a new tab) · read 2026-07-29  Electric mobility device information form (PDF, August 2025) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"In addition, we can transport up to two mobility aids (e.g. wheelchair or walking frame) free of charge either in the cabin or in the hold."

Accessible travel (opens in a new tab) · read 2026-07-29

Mobility devices carried free
2

Up to two mobility aids (e.g. wheelchair or walking frame) are carried free of charge, in the cabin or in the hold.

Accessible travel (opens in a new tab) · read 2026-07-29

If they damage your chair
Not published

Not published — the accessible-travel and baggage pages say nothing about liability for damaged mobility aids; the baggage page refers travellers to partner Lufthansa.

On board

On-board aisle chair
Not published

Not published — Lufthansa City Airlines' own pages do not say whether an on-board aisle wheelchair is carried on its A319/A320neo fleet.

Accessible lavatory
Not published

Not published on Lufthansa City Airlines' site.

Crew help you transfer
Not published

Not published in detail; the page has a "Passengers requiring wheelchairs" section referring to services "at the airport and on board" without stating what transfer help is provided.

Seating & movable armrests
Yes

"Almost all seats on the Lufthansa City Airlines fleet have moveable armrests which make access to your seat easier." Seat choice is free subject to safety restrictions; a seating device used on the seat must be checked beforehand by the Medical Operation Centre.

Accessible travel (opens in a new tab) · read 2026-07-29

Fleet detail. Fleet pages list only the Airbus A319-100 and Airbus A320neo. No hold-door aperture or maximum wheelchair dimensions are published.

Worth knowing

Lufthansa City Airlines (LHX) publishes its own accessible-travel page and, critically, hosts its own "Electric mobility device information form" (August 2025) on lufthansa-city.com — that PDF is the source of every battery figure here, so no Lufthansa mainline policy has been imported. The airline does state "All important information for your accessible journey is summarised on the website of our partner Lufthansa" and routes assistance registration, booking and baggage questions to lufthansa.com, so Lufthansa Group handling should be expected in practice. Booking is on lufthansa.com; the airline's own site has no booking engine. Short-haul European network only, so no DOT Complaints Resolution Official page exists.

Sources

Every figure above traces to one of these.

  1. s1 Accessible travel (opens in a new tab) · official · read 2026-07-29
  2. s2 Electric mobility device information form (PDF, August 2025) (opens in a new tab) · official · read 2026-07-29
  3. s3 Customer service & contact (opens in a new tab) · official · read 2026-07-29
  4. s4 Baggage (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 4 official sources · 7 contacts · 65% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.