All airlines Asia Pacific
Lucky Air
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneChina (mainland) — 24-hour service hotline 9532624/7
- PhoneHong Kong / Macau / Taiwan and overseas — service hotline24/7
- PhoneHong Kong / Macau / Taiwan and overseas — alternative number24/7
- Online form
Lucky Air publishes no accessibility email address. Passengers who would need help in an emergency evacuation must buy the ticket at a Lucky Air直属售票处 (own ticket office); others may book on the website, app, WeChat account, the 95326 hotline or authorised agents.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Only a chair driven by a REMOVABLE lithium battery is accepted. It must be checked (never carried in the cabin), needs operator approval and captain notification, must meet UN 38.3, and the passenger must contact staff at the airport on the day of travel to complete the checking-in formalities. All other battery types are refused (see the battery fields).
特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29 特殊旅客须知 — 残疾人旅客 (Special passengers — passengers with disabilities) (opens in a new tab) · read 2026-07-29 行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
Accepted only if the battery can be removed: "装有锂电池的轮椅…锂电池必须符合UN38.3测试的各项要求，且必须卸下电池带进客舱并填写特种行李机长通知单". A wheelchair with a non-removable lithium battery is prohibited. The dangerous-goods table marks this row as requiring operator approval and captain notification.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
No allowance exists: "祥鹏航禁止携带…不可拆卸的锂电池驱动的电动轮椅" — a wheelchair whose lithium battery cannot be removed is refused, so no watt-hour figure applies to a battery that stays in the chair.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
"电池不得超过300Wh，若轮椅运行时需安装2块电池的，则每块电池不得超过160Wh" — the removed battery must not exceed 300 Wh; where the chair needs two batteries to operate, each must not exceed 160 Wh. The removed battery is carried in the cabin.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
"每位轮椅旅客最多可携带一块不超过300Wh的备用电池，或两块各不超过160Wh的备用电池乘机" — one spare of up to 300 Wh, or two spares of up to 160 Wh each.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
One spare up to 300 Wh, or two spares of up to 160 Wh each — maximum count 2. Spares travel in the cabin, each individually protected against short circuit.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
Yes — "必须卸下电池带进客舱": the lithium battery must be removed from the chair and carried into the cabin; a chair whose battery cannot be removed is refused altogether.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
Prohibited: "装有符合特殊规定A67的密封型湿电池或符合特殊规定A199的镍氢电池或符合A123的干电池的电动轮椅或其他类似助行器，禁止携带" — sealed non-spillable wet (A67), NiMH (A199) and dry-cell (A123) powered wheelchairs are all refused. This is far stricter than the ICAO/IATA norm.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
"祥鹏航禁止携带非密封型电池驱动的电动轮椅" and, in the dangerous-goods table, "非密封性（溢漏型）电池驱动轮椅或其他类似移动辅助装置的助行器，禁止作为手提行李及托运行李运输" — spillable wet-cell wheelchairs are prohibited as both hand and checked baggage.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
"承运人应确保电池拆下做好保护以防止短路，例如：可将电池放入封闭的电池专用盒内" — the removed battery must be protected against short circuit, for example by placing it in a closed, dedicated battery case; spares must be individually protected.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29
The battery must meet every UN 38.3 test requirement and a 《特种行李机长通知单》 (special-baggage captain notification form) must be completed; wheelchair passengers also complete the 《特殊旅客服务需求单》 (Special Passenger Service Request Form) at the ticket office or check-in desk.
行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · read 2026-07-29 特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29
Not published — Lucky Air states no maximum size for a powered wheelchair.
Not published — no weight limit for a powered wheelchair is stated.
Same rule as for manual chairs: aids are accepted and returned close to the cabin door, are the first items unloaded from the hold, and are delivered to the cabin door as quickly as possible.
长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
Because sealed lead-acid/gel, NiMH, dry-cell and non-removable-lithium chairs are all refused, in practice only a chair with a removable lithium-ion battery of ≤300 Wh (or 2 × ≤160 Wh) can fly on Lucky Air.
Manual wheelchairs
"肢体残疾旅客旅行途中需要使用的助残设备（如拐杖、假肢、折叠轮椅），客舱内有存放设施和空间的，可由旅客携带进入客舱，交乘务员协助存放" — crutches, prostheses and folding wheelchairs may be brought into the cabin where there is stowage space; otherwise they are checked free of charge.
特殊旅客须知 — 残疾人旅客 (Special passengers — passengers with disabilities) (opens in a new tab) · read 2026-07-29 长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
Yes where the cabin has stowage facilities and space (first-come, first-served); crew help stow the aid, and a wheelchair or its parts (wheels, cushion) may go in the overhead bin or under the seat, with the cabin stowage closet available to passengers who pre-board. Note the wheelchair page's caveat: because of cabin limits a passenger's own wheelchair generally has to be checked.
特殊旅客须知 — 残疾人旅客 (Special passengers — passengers with disabilities) (opens in a new tab) · read 2026-07-29 长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29 特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29
Not published — no size limit is given for the in-cabin stowage closet or for an aid carried into the cabin.
Not published — no wheelchair dimensions appear on Lucky Air's disability, wheelchair or baggage pages.
Not published — Lucky Air states no weight limit for a manual wheelchair.
"除另有规定外，在靠近客舱门的地方接受托运和交回助残设备" — aids are accepted and returned close to the cabin door; checked aids are the first items taken out of the hold and delivered to the cabin door. A passenger who prefers to collect the aid in the baggage-claim area must be accommodated.
长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
Aids must be tagged and the identification stub given to the passenger; aids and any detached parts should be properly packed to prevent loss or damage; mobility aids are loaded in priority to other cargo and baggage and must travel on the same aircraft as their owner.
Booking & cost
48 h for the on-board narrow aisle wheelchair, stretcher passengers and disability groups (≥10). 24 h for WCHC passengers and for a passenger bringing a properly packed wheelchair or other aid whose battery is dangerous goods; Lucky Air then assesses and confirms whether it will carry. WCHR/WCHS passengers need no deadline but should reach the airport 60 min before departure (120 min if approved for the aisle chair).
特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29 长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
"使用轮椅的旅客需…在祥鹏航空直属售票处、授权售票处或值机柜台提出申请，并填写《特殊旅客服务需求单》". Passengers who would need help evacuating must buy the ticket at a Lucky Air own ticket office; the airline answers a booking request within 24 h and, once approved, the passenger must reach the airport 2 h before departure.
特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29 长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
"您的轮椅我们将为您免费运输" — your wheelchair is carried free. Aids that cannot be stowed in the cabin (e.g. an electric wheelchair) "将予以免费托运，并且不占用旅客的免费行李额" — checked free and not counted against the free baggage allowance. Check the aid in at least 60 min before departure.
特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29 特殊旅客须知 — 残疾人旅客 (Special passengers — passengers with disabilities) (opens in a new tab) · read 2026-07-29
No single number is published. Aids in Lucky Air's cabin list (crutches, folding wheelchair, prosthesis, hearing aids/cochlear implant, white cane, low-vision glasses) may be taken into the cabin, and "以下规定外的可免费托运1件" — one further aid outside that list may be checked free.
"不得要求具备乘机条件的残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利." Aids must be tagged with the stub given to the passenger, packed to prevent loss or damage, loaded in priority to other cargo and baggage, and arrive on the same aircraft. No compensation ceiling for mobility aids is published.
长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
On board
An airworthiness-approved on-board narrow aisle wheelchair is offered, but only on international and domestic flights departing Kunming, Chengdu and Lijiang. No more than 2 such passengers on Kunming departures and 1 on Chengdu/Lijiang departures, first-come first-served; request at least 48 h ahead and arrive 2 h before departure.
特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · read 2026-07-29
Not published — Lucky Air does not say whether any of its aircraft has an accessible lavatory; it states only that crew will help a passenger use the on-board wheelchair to and from the lavatory.
Free ground staff assistance, ground wheelchair, on-board narrow aisle chair, lift vehicles and accessible buggies/shuttles are provided; crew assist to and from the lavatory with the on-board wheelchair and with stowing/retrieving items. Ground staff may not lift or carry a passenger by hand or on their shoulders except in an evacuation, and a passenger must not be left unattended for more than 30 minutes.
长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
A passenger who boards on the aisle chair and cannot transfer over a fixed armrest must be given an aisle seat with a movable armrest or an easy-access seat; a companion is seated immediately next to the passenger; service-dog users and passengers with limited leg movement get a first-row or extra-legroom aisle seat. Passengers with psychiatric disabilities may not be seated at emergency exits.
长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · read 2026-07-29
Fleet detail. Lucky Air publishes no hold-door aperture or maximum wheelchair dimensions; electric wheelchairs must always travel in the hold.
Worth knowing
Headline risk: Lucky Air's dangerous-goods page refuses far more than most carriers — wheelchairs powered by sealed non-spillable wet (A67), NiMH (A199) or dry-cell (A123) batteries are prohibited, spillable wet-cell chairs are prohibited, and chairs with a NON-REMOVABLE lithium battery are prohibited. Only a chair with a removable lithium battery (≤300 Wh, or 2 × ≤160 Wh when two are needed to drive it) is accepted, battery removed into the cabin, with operator approval and captain notification. Owners of typical modern non-removable-battery power chairs should treat this as a refusal and confirm with the airline before booking. Other points: unaccompanied passengers who would need help in an evacuation are capped at 4 per segment on A320/B737 and 6 on A321/A330; the airline answers assistance requests within 24 h; approved passengers must arrive 2 h before departure and check aids in at least 60 min before departure. Lucky Air is part of the HNA/Fangda group (its online chat runs on im.hnair.com), but every fact above comes from luckyair.net's own pages. The site renders help articles client-side; the pages were read through Lucky Air's own CMS API (fe-cms-gateway) that serves the URLs listed here.
Sources
Every figure above traces to one of these.
- s1 特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers) (opens in a new tab) · official · read 2026-07-29
- s2 特殊旅客须知 — 残疾人旅客 (Special passengers — passengers with disabilities) (opens in a new tab) · official · read 2026-07-29
- s3 行李须知 — 危险品运输 (Baggage — dangerous goods carriage) (opens in a new tab) · official · read 2026-07-29
- s4 长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities) (opens in a new tab) · official · read 2026-07-29
- s5 联系我们 — 官方服务热线 (Contact us — official service hotlines) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 4 contacts · 76% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.