All airlines Europe
LOT Polish Airlines
Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhonePoland / international — LOT Contact Center (Polish and English)24/7
- PhonePoland / international — LOT Contact Center (second line)24/7
- PhonePoland / international — LOT Contact Center (third line)24/7
- EmailAccessibility expert / Complaint Resolution contact (Maciej Błażewicz)
- Online form
- Online form
- Relay / textWrite to LOT on WhatsApp at +48 536 364 003 (link: api.whatsapp.com/send/?phone=48536364003). Also used to order an on-board wheelchair on narrowbody flights.WhatsApp
- Relay / textWritten contact via Messenger at facebook.com/PllLOT — listed alongside the phone lines as a way to request special assistance.Facebook Messenger
LOT does not run a separate disability phone line: the 24/7 Contact Center (Polish and English) handles wheelchair, battery and on-board-wheelchair requests. The per-country office list at /help-center/contact/lot-offices is a JavaScript department/country/city picker and returned no local numbers, so only the three head-office lines printed as static text are recorded. cro@lot.pl is LOT's named accessibility/complaints contact. Written accessibility complaints go to: Expert for Accessibility, Polskie Linie Lotnicze LOT, ul. Komitetu Obrony Robotników 43, 02-146 Warszawa; LOT answers within 30 days (60 in complex cases).
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
All four battery families are carried (manual, non-spillable/nickel/dry WCBD, spillable wet WCBW, lithium-ion WCLB/WCLX), free of charge. Conditions: notify 48 h ahead, attach battery documentation to the form, batteries must not be damaged, leaking or swollen, and the nameplate data must be readable — "If you do not provide all the required parameters, we will not be able to take your wheelchair onboard."
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
WCLB/WCLX: accepted. "If it remains in the wheelchair — under the deck (cargo hold). If it is removed (or spare) — it must be taken into the passenger cabin... in a protective case." Proof the battery passed UN 38.3 is required.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
"A removed or installed battery can have a maximum of 300 Wh." LOT applies the same cap whether the battery stays in the chair or is taken out.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
"A removed or installed battery can have a maximum of 300 Wh." A removed battery travels in the cabin in a protective case.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
"It is possible to transport one large battery (up to 300 Wh) or two smaller ones, as long as the total capacity does not exceed 300 Wh (e.g., two 150 Wh batteries or one 160 Wh and one 140 Wh battery are allowed, but two 160 Wh batteries are not)." Note this TOTAL-300 Wh rule is stricter than the usual 2 x 160 Wh allowance.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
Non-spillable wet: max 1 spare. Nickel and dry: max 2 spares (both carried in the cargo hold in a strong impermeable package you supply). For lithium-ion LOT gives no count, only the rule that one battery of up to 300 Wh, or two totalling no more than 300 Wh, may be carried — in the cabin, in a protective case.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
Lithium-ion may stay in the chair (then it flies in the hold) or be removed into the cabin. Non-spillable/nickel/dry may stay in the chair. A spillable wet battery may stay only if the chair is transported vertically at all times; otherwise it must be removed and boxed.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
WCBD (non-spillable wet, nickel/NiMH and dry): "They can stay in the wheelchair. If they are removed (or are spare), they must be placed in the cargo hold in a strong, impermeable package provided by you." Protected against short circuits and accidental activation. Proof of the A67 temperature and vibration tests required for non-spillable wet batteries.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
WCBW: "Always in the cargo hold. They can remain in the wheelchair only if the wheelchair will be charged and transported vertically at all times." If removed you must pack it in a sealed box with absorbent material able to absorb the whole electrolyte; the packaging is supplied by the passenger. Caps must prevent leakage while allowing pressure regulation.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
"Secure the wheelchair to prevent activation: the device must be prepared so it cannot turn on during the flight (e.g., key removed, joystick locked)." LOT also undertakes to strap or fasten the chair in the hold so it cannot shift.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
"If you are reporting the transportation of an electric wheelchair, attaching documents in the form is mandatory." LOT also requires battery type, number of batteries, watt-hours, whether removable, number and capacity of spares, and the chair's weight and folded dimensions. Airport staff will not disassemble the chair to find the data.
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
CARGO-DOOR APERTURE, not a chair limit. Smallest door LOT publishes: the Embraer rear cargo door, 99 x 78 cm (38.9 x 30.7 in) width x height. The usual loading door on the Embraers is the front one at 110 x 90 cm (43.3 x 35.4 in). LOT states the figures "refer only to the cargo hold door openings and do not indicate the maximum allowable dimensions". Full table in aircraft_hold_note.
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29
Not published. LOT collects the chair's weight in advance but states no maximum.
"Due to limited space onboard, during check-in, your wheelchair will be handed over to the airport staff to be placed in the cargo hold. You will receive it back at the destination airport, right after leaving the aircraft."
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
There is no power socket for medical or mobility devices on LOT flights: "Device power service from the on-board socket is not available on our flights." Bring your device fully charged plus batteries for the whole journey (150% of flight time for oxygen concentrators). LOT also links a PDF, "Wheelchair transportation - requirements" (EN Tabela DGR 2026.1), from the electric-wheelchair FAQ.
Manual wheelchairs
Manual wheelchairs and other assistive devices are carried free of charge. "If you are travelling with your own wheelchair, it will be loaded into the luggage hold, but you can use it until you board the aircraft."
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29 Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29
Only on flights to/from the USA: "Passengers traveling to/from the USA can bring their equipment on board, but due to baggage restrictions, only one wheelchair can be accepted on board... Only a manual wheelchair (manual-power) that can be fully folded and does not exceed the dimensions of 33 x 91 x 107 cm can be transported on board." Otherwise the chair goes in the hold, free.
Accessibility services on board (opens in a new tab) · read 2026-07-29
USA routes only: one fully foldable manual wheelchair, "does not exceed the dimensions of 33 x 91 x 107 cm", stored in a designated compartment for medical equipment. LOT does not label which figure is length, width or height; the order matches the US 13 x 36 x 42 in closet rule. If it will not fit, LOT carries it free in the hold.
Accessibility services on board (opens in a new tab) · read 2026-07-29
Not published as a device limit. LOT publishes only cargo-hold door apertures per aircraft type and states plainly that these "do not indicate the maximum allowable dimensions" — see aircraft_hold_note and electric.max_dimensions.
Not published. LOT asks for the wheelchair's weight on the special assistance form but states no maximum.
"Due to limited space on board, your wheelchair will be handed over to airport staff at check-in and placed in the luggage hold. You will get it back at the destination airport, just after you leave the plane."
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29
LOT tells travellers how to measure: height from the ground to the highest point; width at the widest point (wheel hubs or armrests/control panel); length from the front wheels or footrests to the furthest point at the back, folded if the chair folds.
Booking & cost
"Please tell us about your wheelchair transport needs at least 48 hours before the flight." "Inform PLL LOT about the wheelchair and its battery at least 48 hours before the flight. If this is not reported in advance, we cannot guarantee the transport of the equipment onboard." Book assistance no later than 48 h before departure; an on-board wheelchair on narrowbody flights should be requested 5 days ahead and no later than 48 h.
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29 Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29 Accessibility services on board (opens in a new tab) · read 2026-07-29
For an electric wheelchair the special assistance form is the required route because "attaching documents in the form is mandatory" (UN 38.3 for lithium-ion, A67 for non-spillable wet batteries).
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29 Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29
"The transportation of a wheelchair, regardless of its type, is free of charge." "Special assistance is completely free of charge." Free seat allocation and a free on-board wheelchair are also listed.
Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29 Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29 Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · read 2026-07-29
"We allow up to two mobility devices to be transported free of charge." LOT's passenger-rights page repeats this as its Annex II duty under Reg. (EC) 1107/2006: "transport of no more than two mobility devices per person with a disability or reduced mobility".
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · read 2026-07-29
Not published. LOT states no ACAA full-value rule, no Montreal Convention limit and no mobility-aid damage procedure. What it does publish is the complaint route: EU 1107/2006 complaints to the Passenger Rights Ombudsman of the Polish Civil Aviation Authority (ULC), the US DOT Airline Passengers with Disabilities Bill of Rights and ACAA for US flights, and CTA/Accessible Canada Act obligations plus a LOT Accessibility Plan for Canada.
On board
"On long-haul flights (with Dreamliner aircraft), we provide onboard wheelchairs... For short- and medium-haul flights, an onboard wheelchair can be provided upon prior request" — contact LOT at least 5 days and no later than 48 h before departure. Free of charge, but "due to operational limitations, the service may be available only upon request and after confirmation by our consultants". On Dreamliners LOT also lends a replacement wheelchair for the journey.
Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29 Accessibility services on board (opens in a new tab) · read 2026-07-29
"Each aircraft is equipped with toilets that have special handrails. Additionally, on long-haul flights, there is the possibility of enlarging the toilet space for greater comfort." No step-free accessible lavatory is claimed for the narrowbody fleet.
Accessibility services on board (opens in a new tab) · read 2026-07-29
WCHC assistance covers being accompanied from the airport to your seat on the aircraft and back. In flight, "cabin crew can assist with getting to and from the toilet, but they are not authorized to lift and carry you from your seat to your wheelchair or to assist you inside the toilet"; assistants at the airport also cannot help in the restroom or with eating. If you need that help you must travel with a companion.
Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29 Accessibility services on board (opens in a new tab) · read 2026-07-29
"In all our aircraft, some seats are equipped with liftable armrests." LOT lists "free assignment of a seat tailored to individual needs" and, under Reg. 1107/2006 Annex II, seating a companion next to the passenger. A seat near the rear toilet is suggested (and added free) for on-board wheelchair users.
Accessibility services on board (opens in a new tab) · read 2026-07-29 Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · read 2026-07-29
Fleet detail. LOT publishes cargo-hold DOOR apertures per aircraft type (front / rear / bulk, width x height) and warns they "refer only to the cargo hold door openings and do not indicate the maximum allowable dimensions". Embraer (except E195-E2): front 110 x 90 cm (43.3 x 35.4 in), rear 99 x 78 cm (38.9 x 30.7 in), no bulk door. Embraer 195-E2: front 110 x 90 cm, rear 110 x 78 cm. Boeing 737-800 / MAX 8: front 122 x 89 cm (48 x 35 in), rear 122 x 79 cm (48 x 31.1 in). Boeing 787-8/-9 Dreamliner: front and rear 269 x 170 cm (105.9 x 66.9 in), bulk 102 x 114 cm. Boeing 777-200: front and rear 258 x 170 cm (101.9 x 67 in), bulk 84 x 111 cm. LOT asks travellers to call the Contact Center to confirm a specific device will fit.
Worth knowing
LOT is the most explicit of the four on lithium batteries: it states a 300 Wh cap that applies whether the battery is installed or removed, and — unusually strict — caps TWO batteries at 300 Wh in TOTAL, so the common 2 x 160 Wh configuration is expressly refused ("two 160 Wh batteries are not [allowed]"). Documentation is genuinely mandatory: UN 38.3 for lithium-ion, A67 for non-spillable wet, uploaded with the special assistance form, and LOT says the chair will not be carried if the parameters are missing or the nameplate is unreadable. LOT publishes cargo-door apertures only and says so plainly. The site is also published in Polish at lot.com/pl/pl; the English pages were used and appear to be full translations. The per-country office phone list is JavaScript-only, so only the three 24/7 head-office lines could be captured. Worth re-checking with LOT: the in-cabin US wheelchair figure is given as 33 x 91 x 107 cm where the US DOT closet rule (13 x 36 x 42 in) converts to 33 x 91.4 x 106.7 cm — LOT does not label the axes.
Sources
Every figure above traces to one of these.
- s1 Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · official · read 2026-07-29
- s2 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · official · read 2026-07-29
- s3 Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · official · read 2026-07-29
- s4 Accessibility services on board (opens in a new tab) · official · read 2026-07-29
- s5 Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · official · read 2026-07-29
- s6 LOT offices / Contact Center numbers (opens in a new tab) · official · read 2026-07-29
- s7 Get in touch with LOT (Messenger, WhatsApp, forms, phone) (opens in a new tab) · official · read 2026-07-29
- s8 Accessible travel (hub) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 8 official sources · 8 contacts · 89% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.