LATAM Airlines Group

Motorised wheelchairs are accepted: LATAM sets watt-hour conditions for lithium-battery wheelchairs and states that if you bring your own battery-powered motorised wheelchair you can only get your boarding pass at the airport (except when travelling from Brazil).

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

"If you're traveling with a wheelchair that uses lithium batteries, you can transport it only if it uses 1 battery of no more than 300 Wh or 2 batteries of no more than 160 Wh each. In either case, the batteries must be attached to the wheelchair."

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

Applies to a battery left attached: "you can transport it only if it uses 1 battery of no more than 300 Wh or 2 batteries of no more than 160 Wh each. In either case, the batteries must be attached to the wheelchair." The label must show the capacity, or the wheelchair's technical datasheet must be produced at the airport.

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

The opposite: for a lithium-battery wheelchair "in either case, the batteries must be attached to the wheelchair". Only spare batteries travel separately, in the cabin small bag.

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

Spare batteries must be taken "wrapped or stored inside an original container with the terminals covered with adhesive tape separately in a protective case or bag".

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

The battery capacity "must be written on the label; if not, the technical datasheet of the wheelchair must be presented at the airport, showing that it meets the requirements".

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

Cargo-DOOR aperture — LATAM tells wheelchair users to "check the dimensions of the cargo hold entry of our aircrafts" and its fleet pages label the figures "Cargo door"/"Cargo Doors". Smallest published: Embraer E195-E2 bulk door 0.9 m x 1.1 m (3.0 ft x 3.6 ft). LATAM labels the A319 door "(height x width): FWD 1,82m x 1,24m"; applying that order to the unlabelled E195-E2 bulk figure gives 0.9 m high x 1.1 m wide. Not every fleet type was checked — verify for your own aircraft.

Our fleet — Embraer E195-E2 (cargo doors and movable-armrest seats) (opens in a new tab) · read 2026-07-29  Our fleet — Airbus 319 (cargo door and movable-armrest seats) (opens in a new tab) · read 2026-07-29  Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

"You can travel with your wheelchair free of charge, in addition to your small bag." Mobility support items such as canes, crutches and prostheses are also carried.

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

"Our aircrafts are equipped with closets or safety straps in the cabin, depending on the airplane model, for the proper stowage of one typical adult-sized folding, collapsible, or break-down manual passenger wheelchair, the dimensions of which are 13 inches by 36 inches by 42 inches or less without having to remove the wheels or otherwise disassemble it."

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

"Our aircrafts are equipped with closets or safety straps in the cabin, depending on the airplane model, for the proper stowage of one typical adult-sized folding, collapsible, or break-down manual passenger wheelchair, the dimensions of which are 13 inches by 36 inches by 42 inches or less without having to remove the wheels or otherwise disassemble it" (33.0 x 91.4 x 106.7 cm) — the US in-cabin closet rule. LATAM does not label which figure is height, width or length; the binding constraint is 13 in (33 cm).

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

LATAM says "depending on the type of assistance you require, you must send us the request 24 or 48 hours before your trip". For your own or an airport wheelchair it "recommends" contacting the Contact Center at least 24 hours before departure, but the FAQs on the same site say to request the wheelchair service at least 48 hours in advance, and 48 hours' notice is required if you have any condition beyond reduced mobility. Use 48 h to be safe.

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29  Special assistance (US English site) (opens in a new tab) · read 2026-07-29  Well-being and health (hub, US English site) (opens in a new tab) · read 2026-07-29

"We recommend that you contact us at least 24 hours before the departure of your flight through our Contact Center." Airport wheelchairs can be requested through the WhatsApp virtual assistant. If any flight is operated by another airline you must request the service from that airline directly.

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29  Special assistance (US English site) (opens in a new tab) · read 2026-07-29  Customer Service Plan — 7. Passengers Requiring Special Services (US) (opens in a new tab) · read 2026-07-29

"If you use a wheelchair or mobility support items such as canes, crutches, prostheses or other orthopedic items, there is no quantity limit and you can take them on board at no additional cost, as they are considered independent of the baggage you are allowed." "You can travel with your wheelchair free of charge, in addition to your small bag."

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

LATAM states there is no cap: "If you use a wheelchair or mobility support items such as canes, crutches, prostheses or other orthopedic items, there is no quantity limit and you can take them on board at no additional cost, as they are considered independent of the baggage you are allowed."

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29

"Important: All airplanes have an aisle wheelchair on board. Our crew is trained to use it and help the passenger to move from their seat to the bathroom during the flight."

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29  Special assistance (US English site) (opens in a new tab) · read 2026-07-29

Crew are trained to use the on-board aisle chair to move a passenger between seat and lavatory; ground staff assist at check-in, boarding, connections and disembarkation, with Ambulift or Stairtrac lifts at remote stands. LATAM warns the service "does not imply continuous assistance" and requires a companion (18+, same cabin, adjacent seat) if you cannot communicate with crew, use safety equipment, move to an exit, eat or use the lavatory unaided.

Medical Devices — Wheelchair / Orthopedic Devices (US English site) (opens in a new tab) · read 2026-07-29  Special assistance (US English site) (opens in a new tab) · read 2026-07-29  Customer Service Plan — 7. Passengers Requiring Special Services (US) (opens in a new tab) · read 2026-07-29

Movable-armrest seat locations are published per aircraft in the fleet pages' "Space and comfort" section — e.g. on the A319 all economy seats have movable armrests except A-B-C-D-E-F in rows 1 and 10; on the E195-E2 all economy seats except the first row. An extra adjacent seat can be purchased by calling the Contact Center 48 hours before departure (charged as an additional adult fare). Orthopedic positioning devices may not be used in an exit-row seat.

Special assistance (US English site) (opens in a new tab) · read 2026-07-29  Our fleet — Airbus 319 (cargo door and movable-armrest seats) (opens in a new tab) · read 2026-07-29  Our fleet — Embraer E195-E2 (cargo doors and movable-armrest seats) (opens in a new tab) · read 2026-07-29