All airlines Latin America & Caribbean
LATAM Airlines Colombia
Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneColombia — LATAM group Contact Center (Bogota landline and mobiles), published on LATAM Colombia's contact-centre page
- PhoneColombia — Contact Center, landline outside Bogota (01 800 094 9490)
- PhoneBrazil — LATAM group line for passengers with hearing or speech difficulties (toll-free), published on LATAM Colombia's contact-centre page
- Relay / text+56 9 6825 0850. Linked directly from the Asistencia especial and Dispositivos medicos pages as the way to request special assistance or an airport wheelchair.WhatsApp virtual assistant — special assistance and wheelchair requests
- Relay / text+57 318 844 9482, for delayed, damaged, tampered or missing baggage; claims must be raised within 7 days of travel if you have already left the airport.WhatsApp — baggage problems (Colombia)
LATAM publishes no email address for special assistance on the Colombian site — requests go through the Contact Center or the WhatsApp virtual assistant. The only line explicitly aimed at passengers with a disability is LATAM Brasil's hearing/speech-difficulty number, listed on the Colombian contact-centre page; there is no Colombian equivalent.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"Si viajas con tu silla de ruedas con bateria de litio, puedes transportarla si usa una bateria que no supere los 300 Wh o 2 baterias que no superen los 160 Wh cada una." Practical restriction: if you travel with your own battery-powered chair you can only get your boarding pass at the airport counter (except from Brazil, where web/app check-in is available).
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Lithium-battery wheelchairs are accepted within the published watt-hour limits, with the batteries fixed to the chair.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"…puedes transportarla si usa una bateria que no supere los 300 Wh o 2 baterias que no superen los 160 Wh cada una. En ambos casos, las baterias tienen que estar fijas a la silla de ruedas." So: one battery up to 300 Wh, or two of up to 160 Wh each, in both cases fixed to the chair.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Not published — LATAM requires the batteries to stay fixed to the wheelchair and describes no removed-battery route, so no removed-battery watt-hour cap exists on the site.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
No watt-hour cap is published for spares. LATAM instead caps a spare at "8 gramos de litio" (8 g lithium content) and requires the capacity to be shown on the battery label.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
LATAM permits spare batteries as cabin baggage but publishes no maximum number: "puedes llevar baterias de repuesto como equipaje de cabina cumpliendo algunos requisitos" — wrapped or in their original container, terminals taped, each in a separate protective case or bag, not exceeding 8 g of lithium.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
The battery must stay on the chair: "En ambos casos, las baterias tienen que estar fijas a la silla de ruedas." No removal into the cabin is required or described.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Not published on the Colombian site — LATAM's wheelchair section addresses only lithium batteries and does not mention gel, AGM, sealed lead-acid or dry cells.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Not published on the Colombian site — LATAM's wheelchair section addresses only lithium batteries and does not mention wet / spillable batteries.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"Llevarlas envueltas o guardadas en un contenedor original, cubriendo sus terminales con cinta adhesiva en funda o bolso protector por separado."
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"Su capacidad debe estar descrita en su etiqueta; de lo contrario, necesitas presentar la ficha tecnica de la silla en el aeropuerto para verificar que cumpla con los requisitos."
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair size is published; LATAM refers travellers to the per-aircraft cargo-door dimensions in its fleet section.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Not published — no weight limit for a powered wheelchair appears on the Colombian site.
Not published — LATAM does not say where a powered wheelchair is returned on arrival.
Check-in restriction: "Si llevas tu propia silla de ruedas motorizada con baterias, solo podras obtener tu tarjeta de embarque en el aeropuerto" — powered-chair users cannot check in online except when departing from Brazil. Note LATAM's spare-battery cap is expressed in grams of lithium (8 g), not in watt-hours, which does not map cleanly onto a Wh rating printed on most chair batteries.
Manual wheelchairs
"Si necesitas viajar en silla de ruedas, puedes hacerlo en tu propia silla o solicitar una en el aeropuerto… Puedes transportarla sin costo, independiente del equipaje que lleves contigo."
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"Nuestros aviones cuentan con espacio en la cabina, pudiendo ser en un closet o junto a los asientos con straps de seguridad (dependiendo del tipo de avion), para llevar en la cabina una silla de ruedas manual plegable, colapsable o desmontable de tamano adulto tipico, cuyas dimensiones sean 13 pulgadas por 36 pulgadas por 42 pulgadas o menos, sin tener que quitar las ruedas ni desmontarla."
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"13 pulgadas por 36 pulgadas por 42 pulgadas o menos" (13 x 36 x 42 in = 33 x 91.4 x 106.7 cm) for a folding, collapsible or breakdown adult manual chair carried in a cabin closet or beside the seats with safety straps, depending on aircraft. LATAM does not say which figure applies to which axis.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
No maximum checked-wheelchair size is published. LATAM instead links to the per-aircraft cargo-door dimensions in its fleet section ("Conoce las dimensiones de la puerta de carga de nuestros aviones").
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Not published — LATAM sets no weight limit for a checked wheelchair on the Colombian site.
Not published. LATAM states that passengers' wheelchairs travel in the hold ("Las sillas de ruedas de los pasajeros son transportadas en la bodega") and that remote-stand boarding uses an Ambulift or Stairtrac, but does not say where the chair is handed back on arrival.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29 Embarque — puente de embarque, Ambulift y Stairtrac (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Companion rule: a passenger with a severe physical or cognitive disability, or a medical condition limiting autonomy, is asked verbally whether they can communicate with the crew about safety, use the seatbelt / lifejacket / oxygen mask, reach an emergency exit, eat and use the lavatory unaided. If they declare they cannot do any one of these, they must travel with a companion aged 18+ seated next to them in the same cabin. Passengers travelling with an orthopaedic positioning device may not be seated in an emergency-exit row.
Booking & cost
"Dependiendo del tipo de asistencia que requieras, deberas enviarnos la solicitud 24 o 48 horas antes de tu viaje." Wheelchair service: "te recomendamos contactarnos al menos 24 horas antes de la salida de tu vuelo". Any condition beyond reduced mobility, medical certification / MEDIF, and an extra seat: at least 48 hours. 48 h is the strictest published figure.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29 Asistencia especial (LATAM Colombia) (opens in a new tab) · read 2026-07-29
LATAM directs special-assistance and wheelchair requests to its Contact Center or to the WhatsApp virtual assistant. "Si alguno de tus vuelos es operado por otra aerolinea, deberas solicitar el servicio directamente con ellos."
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29 Asistencia especial (LATAM Colombia) (opens in a new tab) · read 2026-07-29 Autoatencion y Contact Center — LATAM Colombia (opens in a new tab) · read 2026-07-29
"Si utilizas una silla de ruedas o articulos de apoyo para tu movilidad; como bastones, muletas, protesis u otros elementos ortopedicos, no tienes limite de cantidad y puedes llevarlos a bordo sin costo adicional, ya que se consideran como independientes al equipaje que tengas asignado." An airport loaner wheelchair is also provided at no cost.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"…no tienes limite de cantidad" — LATAM states explicitly that there is no cap on the number of wheelchairs, canes, crutches, prostheses or other orthopaedic mobility items carried, and that they are independent of the purchased baggage allowance.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
No mobility-aid-specific liability rule or figure is published on the Colombian site. LATAM's damaged-baggage page disclaims responsibility for wear during normal handling, for damage from over-packing, inadequate packaging or pre-existing damage, and requires the claim to be raised at the airport or via WhatsApp within 7 days.
Equipaje retrasado o danado (LATAM Colombia) (opens in a new tab) · read 2026-07-29
On board
"Todos los aviones cuentan con una silla de ruedas de pasillo a bordo." Stated without aircraft exceptions.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29 Asistencia especial (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Not published — LATAM says the aisle chair is used to reach the lavatory but does not state whether any lavatory is accessible.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
"Nuestra tripulacion esta entrenada para usarla y asistir al pasajero para trasladarse desde su asiento al bano durante el vuelo." Caveat published by LATAM: "El servicio no implica una custodia permanente del pasajero en silla de ruedas" — where the passenger can move independently they may be left unattended.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29 Asistencia especial (LATAM Colombia) (opens in a new tab) · read 2026-07-29
LATAM links from the wheelchair section to "asientos con apoyabrazos movibles en cada avion de nuestra flota, en la seccion Espacio y comodidad", and states that for safety reasons passengers with an OPD cannot travel in emergency-exit seats.
Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · read 2026-07-29
Fleet detail. LATAM does not publish a single hold limit. It refers travellers to per-aircraft cargo-door dimensions and movable-armrest seat maps in its fleet section (https://www.latamairlines.com/co/es/sobre-latam/flota). At remote stands, boarding of a passenger who needs a wheelchair is done by Ambulift or Stairtrac depending on the airport.
Worth knowing
Sourcing note: LATAM Airlines Colombia (4C, formerly Aires) does not run a separate website. latamairlines.com/co/es is the Colombian country site — it is branded 'Latam Colombia', names LATAM Colombia's own Contact Center numbers, and is where tickets on 4C-operated flights are sold and served, so it has been treated as the subsidiary's own site rather than as an imported parent-group policy. The content is nonetheless group-wide LATAM policy localised for Colombia, and several passages describe Brazil-only variations (Meet and Assist, web check-in for powered chairs, the hearing/speech line, mandatory medical certificate when travelling with a companion from Brazil) that do not apply in Colombia. Codeshare caveat published by LATAM: "Si alguno de tus vuelos es operado por otra aerolinea, deberas solicitar el servicio directamente con ellos." Two things a human should re-check: (1) the spare-battery limit is published as 8 grams of lithium, not watt-hours, which is unusual and hard for a traveller to apply — left as null in the Wh field rather than converted; (2) 13 x 36 x 42 inches is quoted for the cabin-stowed folding chair without saying which figure is height, width or length. LATAM also runs the Sunflower hidden-disabilities lanyard programme (free lanyards at special-assistance check-in counters, subject to stock) and gives priority baggage delivery on international flights and on domestic flights within Brazil, Peru and Chile — not, notably, within Colombia.
Sources
Every figure above traces to one of these.
- s1 Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia) (opens in a new tab) · official · read 2026-07-29
- s2 Asistencia especial (LATAM Colombia) (opens in a new tab) · official · read 2026-07-29
- s3 Autoatencion y Contact Center — LATAM Colombia (opens in a new tab) · official · read 2026-07-29
- s4 Equipaje retrasado o danado (LATAM Colombia) (opens in a new tab) · official · read 2026-07-29
- s5 Embarque — puente de embarque, Ambulift y Stairtrac (LATAM Colombia) (opens in a new tab) · official · read 2026-07-29
- s6 Articulos restringidos y prohibidos (LATAM Colombia) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 6 official sources · 5 contacts · 59% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.