All airlines Middle East
Jordan Aviation
Publishes assistance information but no mobility-aid carriage detail.
Fragments only. Jordan Aviation publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneJordan — head office / general reservations (printed as 0096265501760)Sat–Thu 09:00–22:00, Fri 12:00–19:00
- PhoneJordan — mobile (printed as +962777777735)Sat–Thu 09:00–22:00, Fri 12:00–19:00
- EmailGeneral enquiries (no accessibility address published)
- Online form
- Relay / textWhatsApp 00962 777 007 772 printed on the Contacts page. No TTY, text relay or video relay service is published.WhatsApp (general)
Jordan Aviation publishes no accessibility or special-assistance page at all, in English or Arabic, and therefore no disability desk, no assistance e-mail and no assistance-request form. The head office numbers, info@jordanaviation.jo and the general contact form are the only routes. Fax +962 6 552 5462; head office Um Uthaina, King Faisal Bin Abdulaziz Street, Amman.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Not published. Jordan Aviation never mentions powered or battery-driven wheelchairs; the only related lines are "Mobility Aid — As per JAV policy" and "Lithium batteries — Yes, but as per JAV policy", neither of which is published.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. The personal-items table says only "Lithium batteries — Yes, but as per JAV policy", and that policy does not appear on the site.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see global rules. No watt-hour figure appears anywhere on Jordan Aviation's site.
Not published; ICAO/IATA default applies — see global rules. No watt-hour figure appears anywhere on Jordan Aviation's site.
Not published; ICAO/IATA default applies — see global rules. No spare-battery watt-hour figure is given.
Not published — no spare-battery count is stated for mobility aids or for anything else.
Not published — Jordan Aviation gives no instruction about removing a wheelchair battery.
Not published — Jordan Aviation names no gel, AGM, sealed lead-acid or dry-cell rule for mobility aids.
Not published for mobility aids. The restricted-items list bans "Acids and alkalis (e.g., wet batteries with leaking risk)" and "Vehicles batteries and fuel systems" from both cabin and hold, but those entries are about loose chemicals and are not stated to cover wheelchair batteries.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
Not published — no terminal-insulation, disconnection or immobilisation requirement is given for mobility-aid batteries.
Not published for batteries. The site requires a physician's letter for essential medicines and medical equipment, but names no battery spec sheet, MSDS or manufacturer label.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
Not published — no size limit for powered wheelchairs is given.
Not published — no weight limit for powered wheelchairs is given.
Not published — no gate-return arrangement is described.
Everything specific to powered chairs is deferred to an unpublished "JAV policy": mobility aids, lithium batteries and dangerous goods in passenger baggage all requiring prior JAV approval under the IATA Dangerous Goods Regulations.
Manual wheelchairs
The Queen Alia Airport restricted-items table lists "Wheelchairs — allowed in hand luggage: Yes (If cabin space permits); allowed in hold luggage: Yes", and "Crutches and walking aid: Yes". The Arabic page carries the same rows (الكرسي المتحرك: نعم / في حال وجود مساحة كافية).
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29 سياسة الأمتعة — Baggage policy (Arabic) (opens in a new tab) · read 2026-07-29
The same table allows a wheelchair in hand luggage "If cabin space permits" — i.e. subject to space rather than guaranteed. No dimensions, folding requirement or stowage location are given.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29 سياسة الأمتعة — Baggage policy (Arabic) (opens in a new tab) · read 2026-07-29
Not published — the cabin wheelchair allowance is qualified only by "if cabin space permits", with no size limit. The general carry-on limit of 23x41x51 cm / 7 kg is stated for ordinary hand baggage, not for mobility aids.
Not published — no maximum wheelchair size, hold-door aperture or hold-compartment figure is given for any of the 12 aircraft in the fleet.
Not published for mobility aids. The baggage page caps any single checked piece at 32 kg but adds "Specific rules may apply for AVIH, WCH, musical instruments and large sports equipment" without saying what those rules are — so the 32 kg figure cannot be read as a wheelchair limit.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
Not published. Jordan Aviation does not say whether a checked mobility aid is returned at the aircraft door or on the baggage belt.
The baggage page's personal-items section lists "Mobility Aid — As per JAV policy", i.e. it defers to an internal policy that is not published anywhere on the site.
Booking & cost
Not published. Jordan Aviation states no advance-notice deadline for mobility assistance. Its baggage page only notes generically that some special items "may require prior arrangement, notification and/or specialized screening requirements" and that dangerous goods in passenger baggage need prior JAV approval.
Not published. There is no assistance-request route on the site — no special-assistance page, no SSR selection described, no form. A passenger has to use the general head-office phone, info@jordanaviation.jo or the contact form.
Not published. Jordan Aviation nowhere says whether a passenger's own mobility aid is carried free or counts against the baggage allowance; the baggage page lists "Mobility Aid — As per JAV policy" without publishing that policy.
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
Not published — no number of mobility devices per passenger is stated.
Baggage policy: "JAV unable to accept liability for damage to baggage due to wear and tear, which includes ... Damage to wheels, feet or extending handles." For major damage a report is filed and "compensation may either be repair or replacement ... If they are unable to [provide proof of costs], Jordan Aviation will not be liable."
Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · read 2026-07-29
On board
Not published. Jordan Aviation does not mention an on-board aisle chair.
Not published. No accessible-lavatory information appears on the site.
Not published. No boarding, transfer or airport assistance service is described anywhere on the site.
Not published. No accessible seating, movable-armrest or bulkhead policy is described.
Worth knowing
Jordan Aviation's site is fully reachable but publishes no accessibility or special-assistance content at all: the English and Arabic navigations are identical (About us / Destinations / Special Offers / Terms & conditions / Manage booking / Safety / Contact us / News) with no disability page, no conditions of carriage and no dangerous-goods page. Everything a wheelchair user needs is deferred to an unpublished internal policy — "Mobility Aid: As per JAV policy", "Lithium batteries: Yes, but as per JAV policy", and "Specific rules may apply for AVIH, WCH..." — so no battery, size or weight figure could be recorded and none has been guessed. The only concrete published facts are that a wheelchair may be taken into the cabin if space permits and is otherwise carried in the hold, and the baggage-damage terms, which exclude damage to wheels and extending handles as wear and tear and pay only against proof of cost — a serious point for anyone checking a £8,000 chair. Two operational notes: the airline runs both scheduled ("Fare A: Regular Flights") and charter ("Fare B: Charter Flights") services plus aircraft leasing, so on a wet-leased flight the contracting airline's conditions may govern; and jordanaviation.jo/sitemap.xml is stuffed with injected SEO-spam URLs, which suggests the site is not closely maintained. A human should telephone +962 6 550 1760 before relying on anything here for a powered chair.
Sources
Every figure above traces to one of these.
- s1 Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport (opens in a new tab) · official · read 2026-07-29
- s2 Contact us — Contacts (opens in a new tab) · official · read 2026-07-29
- s3 FAQ (working hours, offices) (opens in a new tab) · official · read 2026-07-29
- s4 سياسة الأمتعة — Baggage policy (Arabic) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 4 official sources · 5 contacts · 9% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.