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JetSMART Chile
Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneChile — Contact Center JetSMART
- EmailAssistance documentation mailbox (published only for emotional-support-animal paperwork)
- Online form
There is no dedicated accessibility phone line, no email specific to mobility aids and no TTY/relay. Everything goes through the single Chilean Contact Center number or the general contact form. asistencia@jetsmart.com is printed in the conditions of carriage only as the mailbox for emotional-support-animal documentation — do not assume it is staffed for wheelchair queries. Since 18 Dec 2025 airport assistance at Santiago (SCL) is booked separately with the concessionaire Nuevo Pudahuel (nuevopudahuel.cl/asistencia-de-movilidad).
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Powered chairs are carried free, but "se permite únicamente el transporte de sillas de ruedas con baterías secas (no derramables) o de litio". No prior approval is required; the battery type and the maker's dismantling instructions must be declared at check-in and you must arrive 3 h (domestic) / 4 h (international) before departure.
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
Lithium wheelchair batteries are accepted alongside dry non-spillable types, subject to the watt-hour caps and terminal protection below. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
Chairs with a fixed (non-removable) battery travel in the hold with the battery installed and secured: "En baterías de litio, la capacidad máxima permitida es de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh." [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
For a removable battery: "Las baterías de litio extraíbles deben transportarse como equipaje de mano, siempre que no superen los 300 Wh o, en caso de llevar dos baterías, que cada una tenga una capacidad máxima de 160 Wh." [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
No watt-hour figure is published for a SPARE wheelchair battery. The 300 Wh / 2 × 160 Wh figures are written for the chair's own battery or batteries, and JetSMART's general lithium rule (max 100 Wh, 2 spares) is explicitly about consumer devices and power banks, not mobility aids. [JetSMART Chile — jetsmart.com/cl/es]
JetSMART publishes no spare-battery count for wheelchairs; it only says wet/spillable spares are refused. The "máximo de 2 baterías de repuesto o power banks por pasajero" rule on the lithium page covers personal electronics, not mobility aids. [JetSMART Chile — jetsmart.com/cl/es]
Where the chair's battery is removable (e.g. folding chairs) it must be taken out before carriage, its terminals taped, packed in a protective container, handed over at the airport counter and carried as hand baggage. Fixed batteries stay installed and secured on the chair in the hold. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
Dry, non-spillable batteries are accepted; JetSMART lists "Lead Acid, Ni-MH, Non Spillable, Non Spillable Sealed, Dry Cell y Gel Cell" as accepted types. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
"No transportamos sillas de ruedas ni ayudas motrices con baterías húmedas o derramables, ya sea instaladas o como repuesto" — wet/spillable batteries are refused, installed or as a spare. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
Poles/terminals must be protected against short circuits — in a suitable container or covered with tape — for both fixed and removable batteries, and the chair must be handed over switched off with the battery secured. Doing this is the passenger's responsibility. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
At check-in it is compulsory to state the battery type and any manufacturer instructions for removing and refitting it plus handling recommendations for the hold, and "todas las baterías" must be clearly identifiable; a battery whose Wh rating cannot be verified may be refused. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair dimensions are published.
No weight limit for powered wheelchairs is published.
JetSMART does not publish whether a powered chair is returned at the aircraft door.
Arrive 3 h early for domestic and 4 h for international flights with a battery-powered chair (the Argentine site prints 2 h / 3 h for the same product). Removing, refitting and insulating the battery is expressly the passenger's own responsibility.
Manual wheelchairs
Wheelchairs, crutches, walking sticks and prostheses "podrán ser transportadas sin costo adicional, de acuerdo a los procedimientos y condiciones establecidos en la regulación aplicable".
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte (Chile) (opens in a new tab) · read 2026-07-29
JetSMART does not say whether a folding manual wheelchair may be stowed in the cabin.
No in-cabin stowage dimensions for a folding wheelchair are published.
No maximum wheelchair dimensions are published.
No weight limit for wheelchairs is published.
JetSMART does not publish where a checked wheelchair is returned (aircraft door vs baggage claim). Its airport-assistance description covers escorting the passenger, not returning the chair.
The conditions of carriage make dismantling and reassembling the chair — mechanical or electric — and removing its battery the passenger's exclusive responsibility.
Booking & cost
Declare the requirement when buying the ticket under "Necesidades especiales"; if already booked, "puedes notificarlo a través de nuestro Contact Center hasta 48 horas antes de la salida de tu vuelo" (up to 48 h before departure).
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
JetSMART asks passengers to flag the need at purchase in the "Necesidades especiales"/"Asistencia especial" section, or to notify the Contact Center up to 48 h before departure. With a battery-powered chair you must also check in early: at least 3 h before a domestic flight and 4 h before an international one.
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
"Las sillas de ruedas para pasajeros con movilidad reducida y las prótesis necesarias para desplazarse son transportadas sin costo adicional." The conditions of carriage repeat that wheelchairs, crutches, walking sticks and prostheses are carried at no extra cost. [JetSMART Chile — jetsmart.com/cl/es]
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte (Chile) (opens in a new tab) · read 2026-07-29
JetSMART does not publish how many mobility devices are carried free per passenger.
The conditions of carriage limit liability for loss, delay or damage to baggage on international flights to the international conventions (Montreal, 1999) and on wholly domestic flights to that country's law. Nothing specific to mobility aids is published, and dismantling/reassembly of the chair is the passenger's responsibility. [JetSMART Chile — jetsmart.com/cl/es]
Condiciones Generales de Transporte (Chile) (opens in a new tab) · read 2026-07-29
On board
No on-board aisle chair is mentioned anywhere on JetSMART's site; the airport wheelchair service is described as ending at the passenger's seat.
Not published; JetSMART operates an all-A320-family narrowbody fleet and says nothing about accessible lavatories. [JetSMART Chile — jetsmart.com/cl/es]
Airport assistance is graded: a passenger who cannot walk is accompanied "hasta el asiento dentro del avión", one who cannot manage stairs to the aircraft door, one who can move unaided to the departure lounge. It is provided by third parties, subject to operational availability and airport infrastructure, and does not include personal assistance during the flight.
Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · read 2026-07-29
JetSMART publishes no seating policy for wheelchair users (no movable-armrest or bulkhead statement). It only restricts emergency-exit rows to passengers with enough mobility, strength, balance and dexterity, and bars POC users from the first row and exit rows. [JetSMART Chile — jetsmart.com/cl/es]
Worth knowing
JetSMART runs one website with a country switch; the Chilean pages (jetsmart.com/cl/es) are cited here. The FAQ answers are collapsed accordions that the plain fetcher does not render — they were read from the page's own HTML. Content differences vs the Argentine site: Chile requires arriving 3 h before domestic / 4 h before international flights with a battery-powered chair (Argentina prints 2 h / 3 h), and Chile carries an extra answer on what the wheelchair service includes plus the Santiago (SCL) handover: since 18 December 2025 PMR assistance at SCL is run by the concessionaire Nuevo Pudahuel and must be requested on nuevopudahuel.cl in addition to telling JetSMART. The conditions of carriage state that in Chile carriage of passengers with special needs follows Decreto 369 of 26 July 2017. JetSMART carries no stretchers, incubators or coffins, has no certified medical oxygen on board, and publishes no aisle chair. Watch the two different lithium regimes on the site: the general 100 Wh / 2-spare rule is for phones, laptops and power banks — the mobility-aid rule is 300 Wh (or 2 × 160 Wh).
Sources
Every figure above traces to one of these.
- s1 Preguntas Frecuentes — Necesidades Especiales (Chile) (opens in a new tab) · official · read 2026-07-29
- s2 Condiciones Generales de Transporte (Chile) (opens in a new tab) · official · read 2026-07-29
- s3 Centro de Ayuda (Chile) (opens in a new tab) · official · read 2026-07-29
- s4 Preguntas Frecuentes — Equipaje / elementos prohibidos (Chile) (opens in a new tab) · official · read 2026-07-29
- s5 Formulario de Contacto (Chile) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 3 contacts · 61% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.