All airlines North America
JetBlue
Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneUnited States — Accessibility line 1-855-ADA-LINE, ask for a CRO
- Online form
- Online form
- Relay / textDial 711 (TTY) for help booking or adding a Special Service RequestTTY / text relay
Complaints Resolution Officials are available in person or by telephone during operating hours at all airport locations; for post-travel accessibility concerns JetBlue asks you to call 1-855-ADA-LINE (1-855-232-5463) and ask for a CRO, and says it cannot address accessibility issues as quickly by email. For UK flights, unresolved disability complaints can be logged with the UK CAA's Passenger Advice and Complaints Team; JetBlue is not subscribed to an ADR provider.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Battery-powered wheelchairs and scooters are transported. JetBlue "will not disassemble any battery powered assistive device when the battery is non-spillable unless directed to by our HazMat specialists"; where it does disassemble a device it reassembles it and returns it in the condition received.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
"Mobility devices that have enclosed, installed, protected lithium-ion batteries are allowed as checked items on JetBlue flights, but if possible, batteries should be removed and carried in the cabin." Devices without a protective housing for the battery must have it removed. Lithium metal (non-rechargeable) batteries are forbidden with these devices.
Batteries (opens in a new tab) · read 2026-07-29
From the mobility-device bullets under "Battery requirements on flights" ("JetBlue accepts assistive devices with lithium ion, spillable, and non-spillable battery types"): "Lithium-ion battery size is limited to 300-watt hours (Wh) or 25 grams equivalent lithium content (ELC). Lithium-ion batteries over this Wh limit are never allowed on JetBlue flights." The closing bullet of the same list proves it is the mobility figure, not the consumer one: "Non-mobility devices (i.e., portable electronic devices) battery limit is 100 wh for lithium ion, or 2 grams lithium metal content."
Batteries (opens in a new tab) · read 2026-07-29
"For mobility aids we will accept one battery up to 300 wh with one spare or two batteries up to 160 wh and two spares." A removed battery is carried in the cabin with terminals protected; JetBlue notifies the pilot of the battery location in the cabin.
Batteries (opens in a new tab) · read 2026-07-29
"One (1) spare battery not exceeding 300 Wh or two (2) spare batteries not exceeding 160 Wh (13.5 grams ELC) each may be carried in carry-on baggage."
Batteries (opens in a new tab) · read 2026-07-29
One spare up to 300 Wh, or two spares up to 160 Wh each, in carry-on baggage only.
Batteries (opens in a new tab) · read 2026-07-29
Not required where the lithium-ion battery is enclosed, installed and protected (though JetBlue prefers removal into the cabin). Required where the device has no protective housing for the battery. For stowage in the hold, only lithium batteries with terminals completely enclosed in a case are permitted; all others must be removed and carried in the cabin.
Batteries (opens in a new tab) · read 2026-07-29 JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
"Carrier will accept additional wheelchair batteries and battery-powered wheelchairs with the battery attached if the battery is labeled by the manufacturer as non-spillable." The batteries page adds they must be marked "Non Spillable" and the wheelchair must be kept in the upright position. Batteries lacking non-spillable manufacturer labelling must be boxed.
Batteries (opens in a new tab) · read 2026-07-29 JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
Spillable batteries are accepted for mobility aids as a checked item only (not carry-on). "When the assistive device uses a spillable battery, the battery will be removed and properly packaged in a protective container." Spillable batteries that cannot remain upright must go in special shipping boxes — tell JetBlue at least 48 hours before departure so a box can be obtained.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29 Batteries (opens in a new tab) · read 2026-07-29 JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
Contract of Carriage: lithium batteries are accepted for in-cabin stowage "with terminals taped or enclosed in a case"; for the baggage compartment only batteries whose terminals are completely enclosed in a case are permitted. Damaged or leaking batteries will not be transported.
Batteries (opens in a new tab) · read 2026-07-29 JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
JetBlue asks customers to bring copies of battery documentation (usually in the user manual), to know the battery chemistry, capacity and watt-hours, and warns batteries may be inspected for airworthiness at the airport. It also asks you to download, print and complete its wheelchair information form (weight, lift points, brake release, battery type).
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29 Batteries (opens in a new tab) · read 2026-07-29 JetBlue wheelchair information form (PDF) (opens in a new tab) · read 2026-07-29
Cargo bin DOOR apertures (not a stated maximum chair size): A220 W 44 in (111.8 cm) / H 32 in (81.3 cm); A320 and A321 W 71.6 in (181.9 cm) / H 48.8 in (124.0 cm). The A220 is the binding aircraft. Measure your chair folded to its smallest size.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Not published: JetBlue publishes cargo bin door dimensions but no maximum device weight.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Your personal wheelchair can be returned at the gate or at bag claim, whichever you prefer — tell JetBlue when you check the device.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
JetBlue publishes the wheelchair-fits-the-aircraft refund path: if your assistive device will not fit through the cargo bin door of the flight you wanted, you may qualify for a refund of the fare difference to the flight you could take (same operating carrier, same origin/destination, same non-stop or connecting structure), requested through a CRO with dimensions and fare evidence.
Manual wheelchairs
"We transport most types of personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, battery-powered wheelchairs and scooters."
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Contract of Carriage: wheelchairs are accepted as checked baggage "unless the Passenger requests stowage of his or her manual wheelchair within the cabin (subject to the specific aircraft configuration or other applicable limitations)". Crutches, braces, canes and walkers may also be stowed in the cabin where approved stowage is available.
JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
JetBlue does not publish in-cabin wheelchair closet dimensions; in-cabin stowage is "subject to the specific aircraft configuration or other applicable limitations".
JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
JetBlue publishes cargo bin DOOR apertures, not a maximum chair size: A220 W 44 in (111.8 cm) / H 32 in (81.3 cm); A320 and A321 W 71.6 in (181.9 cm) / H 48.8 in (124.0 cm). The A220 figures are the smallest and are shown here. JetBlue asks you to measure your chair folded to its smallest size and warns that fitting the door does not guarantee safe stowage.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Not published: JetBlue publishes cargo bin door dimensions but no maximum wheelchair weight.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
JetBlue will "have your personal wheelchair available upon arrival at the gate or bag claim area—whichever you prefer"; if you choose bag claim, wheelchair service is provided to get you there.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Other assistive devices (walkers, canes, prosthesis, crutches, braces) that fit in an overhead bin or under the seat may be carried into the cabin and do not count toward the carry-on allowance. If a device will not fit the cargo bin door of the flight you wanted, JetBlue may refund the fare difference between that flight and the one you could take — request a CRO review with the chair dimensions and fare screenshots.
Booking & cost
The only published deadline: "Passengers should advise Carrier at least forty-eight (48) hours before scheduled departure of the need for an appropriate battery box" (needed for spillable batteries, and for batteries lacking non-spillable manufacturer labelling). Otherwise JetBlue only recommends booking and adding a Special Service Request as early as possible.
JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
JetBlue: book as early as possible and add an SSR via Manage Trips; "There's never a fee to add an SSR to an existing booking." At the airport, notify a crewmember at the ticket counter inside the terminal to start assistance.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Contract of Carriage: mobility and assistive devices a qualified individual with a disability depends on "may be carried in addition to the carry-on baggage allowance", and those that cannot go in the cabin "will be checked and carried in addition to the included baggage allowance, without charge".
JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
JetBlue does not publish a number of mobility devices carried free per passenger.
Contract of Carriage: domestic baggage liability is capped at $4,700 "unless Passenger is traveling with wheelchairs, mobility aids and/or Assistive Devices… Qualified Individuals with a Disability traveling with wheelchairs or Assistive Devices, or mobility aids will have no limit on liability for repair or replacement." Report damage to a crewmember before leaving the airport; JetBlue's partner arranges repair or replacement.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29 JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · read 2026-07-29
On board
Not published as an in-flight service. JetBlue lists "wheelchairs, aisle chairs, transfer kits and personnel" as available to assist with boarding and deplaning, but says nothing about an onboard aisle chair for use during the flight.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
"The lavatories on our aircraft are not accessible, but they are equipped with grab bars and accessible handles."
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29
"Wheelchairs, aisle chairs, transfer kits and personnel are available to assist with boarding and deplaning. You can also bring your own transfer kit." Ramps/lifts are available where there is no jet bridge — alert JetBlue on arrival at the airport.
Mobility and Wheelchair Assistance (opens in a new tab) · read 2026-07-29 Boarding Process & Accessible Seating (opens in a new tab) · read 2026-07-29
JetBlue publishes designated disability seating maps per aircraft type, including for customers who cannot self-transfer over a fixed armrest. Choose seats at booking or contact JetBlue as soon as you book; some seats (marked) have fixed armrests and are not accessible for assisted transfers.
Boarding Process & Accessible Seating (opens in a new tab) · read 2026-07-29
Fleet detail. Cargo bin door dimensions published by JetBlue: A220 W 44 in x H 32 in (111.8 x 81.3 cm); A320 W 71.6 in x H 48.8 in (181.9 x 124.0 cm); A321 W 71.6 in x H 48.8 in (the page prints "48.8n", an evident typo for 48.8 in). The A220 door is by far the tightest constraint.
Worth knowing
JetBlue is unusual in allowing a lithium-ion mobility-aid battery to remain installed in the chair (up to 300 Wh) provided it is enclosed and protected — Alaska and Southwest both require removal. The 300 Wh / 160 Wh figures come from JetBlue's /help/batteries page, whose 100 Wh limit applies to non-mobility portable electronics only. JetBlue publishes no maximum wheelchair weight or size, only per-aircraft cargo bin DOOR apertures, so the dimension facts are recorded with basis 'hold_door', not 'max_device'. The A321 door height is printed on JetBlue's page as "48.8n" — a typo a human should confirm. No dedicated pre-travel disability phone line is published beyond 1-855-ADA-LINE (framed as post-travel) and 711 TTY.
Sources
Every figure above traces to one of these.
- s1 Mobility and Wheelchair Assistance (opens in a new tab) · official · read 2026-07-29
- s2 Batteries (opens in a new tab) · official · read 2026-07-29
- s3 Air Travel Accessibility Concerns — Complaints Resolution Officials (opens in a new tab) · official · read 2026-07-29
- s4 Boarding Process & Accessible Seating (opens in a new tab) · official · read 2026-07-29
- s5 JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01) (opens in a new tab) · official · read 2026-07-29
- s6 JetBlue wheelchair information form (PDF) (opens in a new tab) · official · read 2026-07-29
- s7 Accessibility Assistance (hub) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 7 official sources · 4 contacts · 87% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.