ITA Airways

Accepted, but 'for wheelchairs and mobility aids, transport authorization issued by the airline is required': send the manufacturer's data sheet or manual to the Assistance Team at least 48 h before departure for pre-registration and review. Limits apply to battery power, overall weight and dimensions. 'If your mobility aid does not meet the safety requirements, it may not be accepted on board.'

Electronic devices and batteries (wheelchairs and mobility aids section) (opens in a new tab) · read 2026-07-29  For an accessible journey — Assistance for passengers with disabilities or reduced mobility (opens in a new tab) · read 2026-07-29

"For wheelchairs and mobility aids, transport authorization issued by the airline is required": send the manufacturer's data sheet with the battery specifications to the Assistance Team at least 48 h before departure. Cells must be of a tested type (UN Manual of Tests and Criteria, Part III, sub-section 38.3). A battery removed by the user must not exceed 300 Wh (160 Wh each where the device needs two) and travels in the cabin in a protective case; if it is not removed there is no Wh limit.

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'If the battery is not removed, there is no Wh limit.'

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'In the case the battery is removed by the user, if the mobility aid is specifically designed to allow its removal, the battery must not exceed 300 Wh. For any device that requires two batteries, each battery must not exceed 160 Wh.' Removed batteries travel in the cabin only, in a protective case.

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'One (1) spare battery is permitted for wet batteries and two (2) are permitted for nickel-metal hydride batteries.' ITA publishes no spare count for lithium-ion wheelchair batteries.

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Removal is not required: a sealed battery may stay attached where the chair can be loaded upright, and a lithium battery must be removed only where the mobility aid is specifically designed to allow it — it then travels in the cabin in a protective case.

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"For wheelchairs and mobility aids, transport authorization issued by the airline is required" — the wheelchair's technical data sheet, including battery specifications, must reach the Assistance Team at least 48 h before departure. Where the chair has a sealed battery and can be placed in the hold upright, the battery may stay attached provided it is securely fastened, its electrical contacts are protected against short circuits and the electrical circuits are isolated; 1 spare wet battery or 2 nickel-metal hydride spares.

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Unsealed (spillable) battery aids are "Permitted by ITA Airways. Further information will be provided by the relevant team at the time of booking." But "for wheelchairs and mobility aids, transport authorization issued by the airline is required": send the technical data sheet with battery specifications to the Assistance Team at least 48 h before departure. One (1) spare battery is permitted for wet batteries.

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The battery must be securely attached to the wheelchair, its electrical contacts protected against short circuits, and the electrical circuits isolated.

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Give the Call Centre / Assistance Team the wheelchair's technical data sheet including the battery specifications when booking; download ITA's Battery-Powered Mobility Aids Form, fill it in and attach it to the device. Airline-issued transport authorisation is required for wheelchairs and mobility aids.

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Same 'Maximum wheelchair dimensions (cm)' table as for manual chairs — smallest row (A220s and A319/A320/A321 bulk-load mode) is length 96, width 116, height 80. Check the per-aircraft table before travelling.

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Manual wheelchairs are accepted: 'Your manual wheelchair will be collected at the check-in counter or at the time of boarding at the aircraft door to be loaded into the aircraft hold.'

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'The transport of a manual, foldable wheelchair in the cabin is permitted, depending on the type of aircraft and the physical characteristics of the wheelchair.' No cabin stowage dimensions are published.

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Smallest row of ITA's 'Maximum wheelchair dimensions (cm)' table: A220-100/A220-300 and A319/A320/A321 in bulk-load mode = length 96, width 116, height 80. A321/A320/A319 standard 151 x 148 x 109; A350/A339/A332 151 x 148 x 157 (length x width x height). The device must be compatible with the cargo-door opening.

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Assistance must be requested at booking or at the latest 48 hours before scheduled departure; the device's technical data sheet and battery specifications must reach the Assistance Team at least 48 h before departure. Stretcher and on-board oxygen therapy need 96 h; passenger-owned medical/postural devices 72 h.

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Requests go to the Assistance Team by phone (country-specific number) or to prenotazione.assistenza@ita-airways.com. Online check-in is not available to passengers who need assistance — seats are assigned by the Assistance Team or at the airport, where you must arrive at least 2 h before departure.

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Assistance is free at every airport under Regulation (EC) 1107/2006, and 'you can carry up to two mobility aids free of charge (e.g. wheel chair and walker)'. One 23 kg bag of medical supplies also travels free in the hold, as do two walking aids such as crutches or a walker.

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'You can carry up to two mobility aids free of charge (e.g. wheel chair and walker).' Two walking aids (crutches, walker) are additionally carried free.

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ITA's general conditions of carriage limit liability for destruction, loss, damage or delay of baggage to 1,519 SDR per passenger; a higher limit applies only if you make a special declaration of interest at check-in and pay a supplementary sum. Loss of or damage to a wheelchair or other mobility aid on an ITA flight is claimed through ITA's dedicated PRM complaint form.

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'Our aircrafts are all equipped with manual wheelchairs that can be used for moving from your seat to the restroom.' On flights operated by a third-party airline the on-board wheelchair may not be available.

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Per EC 1107/2006 Annex II the crew will accompany you from your seat to the restroom, but they are not obliged to lift you or to help you use the facilities, nor to administer food or medication; a passenger needing that help must travel with a companion.

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Each aircraft has dedicated seats for passengers with disabilities or reduced mobility, always next to the aisle, assigned during airport check-in. Emergency-exit seats cannot be assigned. Under ENAC regulation DG16/07/2021 a companion's seat next to the passenger carries no extra charge. On some aircraft the armrest between seats is not fully retractable.

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