wheelair

All airlines Asia Pacific

IndiGo

IATA 6E ICAO IGO India · www.goindigo.in (opens in a new tab)

Powered wheelchairs accepted · carried free · 48 h notice · no watt-hour cap on an installed battery.

Advance notice
48hours before departure
Powered wheelchair
Yes
Lithium, battery installed
No stated limit
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

  • Phone
    +91 124 6173838
    India — IndiGo call centre for wheelchair, service dog and disability requests (printed as 0124 6173838)
  • Phone
    +91 124 4973838
    India — IndiGo call centre, alternate line (printed as 0124-4973838)
  • Email
    customer.experience@goindigo.in
    Customer experience / grievance redressal (also the address for permissible-goods questions)
  • Email
    nodalofficer@goindigo.in
    Nodal Officer (Isha Gandhi) — escalation
  • Email
    appellateauthority@goindigo.in
    Appellate Authority (Pratik Arjun Sen) — final escalation
  • Relay / text
    +917065145858 — "Connect with us on WhatsApp", published on IndiGo's Contact Us page
    WhatsApp support

IndiGo publishes no dedicated accessibility phone line or e-mail — everything routes through the general call centre 0124-6173838 / 0124-4973838. Escalation runs Customer Experience → Nodal Officer → Appellate Authority. Grievance postal address: InterGlobe Aviation Ltd., Tower C, Level 1, Global Business Park, M.G. Road, Gurugram – 122002, Haryana (the Contact Us page lists a different registered office, Thapar House, 124 Janpath, New Delhi – 110001).

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Yes

Powered chairs are carried in the hold: "Electronic wheelchairs will be dismantled at our check-in counters" or "can be taken by the passenger till the aircraft", and "Acceptance of power driven wheelchairs/assistive devices using batteries shall be subject to applicable regulations governing carriage of dangerous goods." IndiGo's FAQ line that chairs with "lithium or non spillable battery shall not be allowed in flight" means they may not travel in the cabin — the same paragraph then sets out the watt-hour rules for carrying them.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Yes

Lithium-ion powered wheelchairs are accepted in the hold. The battery may remain installed, or be removed by the user following the manufacturer's instructions where the design of the mobility aid does not provide adequate protection for the battery.

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
No stated limit

"Where the battery is not removed, there is no limit to the Watt-hour (Wh) rating for the installed battery(ies)."

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
300 Wh

"Each battery removed from the mobility aid must not exceed 300 Wh." Removal applies specifically to mobility devices whose design does not provide adequate protection for the battery.

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"A passenger may carry maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh."

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Maximum count is two: one spare battery not exceeding 300 Wh, or two spare batteries not exceeding 160 Wh each. IndiGo separately requires power banks and spare/loose lithium batteries to travel in hand baggage within the passenger's personal reach, never in overhead bins or checked baggage.

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29  Baggage policy — checked-in baggage dimensions including the ATR limit (opens in a new tab) · read 2026-07-29

Battery must be removed
Conditional

"The lithium battery can either remain installed in the mobility aid or be removed by the user following the manufacturer's instructions specifically for mobility devices with lithium ion batteries where the design of the mobility aid does not provide adequate protection for the battery(ies)."

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Yes

Non-spillable batteries are accepted, with the chair stowed in the hold. "The customer will need to carry a battery terminal cap or an insulated box to insulate and seal the battery terminals to avoid damage", and "These batteries must be protected to prevent short circuits."

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
No

"Unfortunately, electronic powered wheelchair(s) with a wet-cell battery shall not be accepted since it's corrosive in nature and is considered to be a 'Dangerous Good'."

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

"Electronic wheelchairs will be dismantled at our check-in counters. The customer will need to carry a battery terminal cap or an insulated box to insulate and seal the battery terminals to avoid damage." "These batteries must be protected to prevent short circuits."

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Yes

"The customer needs to carry User/ Manufactures manual of that particular battery powered wheelchair." No separate IndiGo form is published.

Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

No powered-chair size limit is published. The tightest published IndiGo figure is the general checked-baggage limit on ATR aircraft (L 152 cm x W 58 cm x H 101 cm; 158 cm total L+W+H elsewhere), which the airline does not state applies to mobility aids. See aircraft_hold_note.

Baggage policy — checked-in baggage dimensions including the ATR limit (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

Not published — IndiGo gives no weight limit for a powered wheelchair.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Conditional

Best-efforts, same rule as for manual chairs: IndiGo will "make every effort to return it to you as close to the aircraft door as possible", failing which an airport wheelchair takes the customer to baggage reclaim, or assistance by electric buggy or accessible bus can be arranged.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Electronic wheelchairs are dismantled at IndiGo's check-in counters (or may be taken by the passenger to the aircraft). IndiGo assists with dismantling and reassembly under the customer's supervision but disclaims liability for damage arising while handling the wheelchair.

Manual wheelchairs

Manual chairs accepted
Yes

"Customers with a disability may use their own manual powered wheelchair till the aircraft door", whereupon it is stored in the baggage hold. IndiGo's ground team assists with dismantling and/or reassembling the chair under the customer's supervision and returns it at the destination airport.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Yes

"A Passenger requiring a fully collapsible wheelchair and / or a pair of crutches and / or braces or other prosthetic device may board such items as Cabin Baggage, provided that the passenger is dependent upon them." Note this sits awkwardly beside IndiGo's other pages, which say a personal wheelchair is taken at the aircraft and stowed in the hold.

Non-standard baggage (FAQ) — special assistance items, fully collapsible wheelchair as cabin baggage (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not published — IndiGo permits a "fully collapsible wheelchair" as cabin baggage but gives no dimensions for it.

Non-standard baggage (FAQ) — special assistance items, fully collapsible wheelchair as cabin baggage (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

No wheelchair-specific size limit is published. IndiGo's general checked-baggage rule is a maximum 158 cm (62 in) total L+W+H, and on ATR aircraft L 152 cm x W 58 cm x H 101 cm — but IndiGo does not say this applies to a mobility aid, and it states assistive devices are not part of the checked-baggage limit. See aircraft_hold_note.

Baggage policy — checked-in baggage dimensions including the ATR limit (opens in a new tab) · read 2026-07-29  Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

Not published for wheelchairs. IndiGo says assistive devices sit outside the baggage limit but are "subject to carry-on size and weight restrictions" for safety reasons, without giving any figure for a checked mobility aid.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Conditional

Best-efforts. "If your wheelchair has been stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, we will make sure that there is a wheelchair available to assist you to the baggage reclaim area."

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

IndiGo assists with dismantling and reassembly under the customer's supervision but states "IndiGo shall not be liable for any damage arising while handling the wheelchair".

Booking & cost

Advance notice requiredhours before scheduled departure
48h

"we request you to notify us of your special needs/wheelchair request at least forty eight (48) hours prior to the schedule departure" — IndiGo frames this as a request, not a hard cut-off. Wheelchair assistance is first-come, first-served subject to inventory. Groups of ten or more requiring wheelchairs "may contact us ... at least forty eight (48) hours before scheduled departure". Customers bringing their own spinal support equipment "can call our call centre ... at least seven (7) working days prior to departure". Report at the counter 2 hours before departure.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

How to request assistance
Select the 'Wheelchair Assistance Required' option when booking, or call IndiGo's call centre on 0124 6173838 at least 48 hours before departure

IndiGo's booking flow has a 'Wheelchair Assistance Required' option where you add the passenger's details, sector(s) and reason. Requests can also be made through the call centre (0124 6173838 / 0124-4973838) at booking or afterwards, at least 48 hours before departure.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Special/Disability Assistance hub — how to request wheelchair assistance when booking (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"Assistive devices are carried free of charge and are not considered part of the carry-on or checked baggage limit, however, for safety reasons they are subject to carry-on size and weight restrictions." IndiGo's non-exhaustive list of assistive devices includes a manual powered wheelchair. Customer-supplied spinal support equipment is also carried free of charge.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published — IndiGo does not state how many mobility devices are carried free per passenger, only that assistive devices sit outside the carry-on and checked baggage limits.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29

If they damage your chair
Compensation by whichever party is responsible (airline, airport operator or ground handler), but capped at IndiGo's Conditions of Carriage limit; IndiGo disclaims liability for damage caused while it dismantles or reassembles the chair

Disability Assistance page: loss or damage of wheelchairs, mobility equipment or assistive devices while handled at the airport or transported on board "will be compensated by the airline, airport operator, the relevant ground handling agency or organization which is responsible for such loss" — but the same page also says "IndiGo shall not be liable for any damage arising while handling the wheelchair". The FAQ adds that mobility aids in checked luggage are "not covered for anything more than the maximum liability under IndiGo's Conditions of Carriage".

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published — IndiGo does not say whether an on-board aisle chair is carried. Its wheelchair service runs from the reservation counter to the gate or aircraft door only, and cabin crew assist in moving to and from the lavatory door.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Accessible lavatory
Not published

Not stated either way. "A lavatory with a single panel door (except a few aircraft where we have bi-folding door) and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance in moving to and from the lavatory door, but will not be able to assist you inside the lavatory." IndiGo does not describe any lavatory as wheelchair accessible.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Crew help you transfer
No

No physical transfer: "our cabin crew are not authorized to give special assistance (e.g. lifting, etc.). Cabin crew are trained only in first aid". Published crew help is limited to safety briefings, stowing and retrieving carry-on and assistive devices and opening food; IndiGo "regrets its inability" to assist with personal care and toileting. The wheelchair attendant service runs only "from check-in counter till the gate or the aircraft door", and a customer who cannot reach an exit unaided is told to travel with a safety assistant.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Yes

"We will do our best to allocate you a seat that is most suitable to your needs including movable armrest for easy accessibility to the seats." In compliance with DGCA requirements, customers with limited mobility or hearing/visual impairment, or who cannot understand or react to safety instructions, cannot be allocated an emergency exit row seat.

Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · read 2026-07-29  Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · read 2026-07-29

Fleet detail. IndiGo publishes no wheelchair size limit. Its general checked-baggage rule is a maximum 158 cm (62 in) total L+W+H, and on ATR aircraft (the turboprop regional fleet) L 152 cm x W 58 cm x H 101 cm — the tightest published hold constraint on the network. IndiGo does not state that this applies to mobility aids, and elsewhere says assistive devices are not part of the checked-baggage limit, so a large power chair on an ATR sector should be cleared with the call centre in advance.

Worth knowing

IndiGo's battery rules are clear and complete — installed lithium has no watt-hour limit, a removed battery is capped at 300 Wh, spares are one at 300 Wh or two at 160 Wh, wet-cell chairs are refused, and the user/manufacturer's manual must be carried. Three things a human should re-check. (1) The FAQ sentence "Electronic powered wheelchair(s) with lithium or non spillable battery shall not be allowed in flight" reads, in isolation, as a refusal; in context (the same paragraph sets out how such chairs are carried, and chairs are dismantled at check-in) it plainly means 'not in the cabin'. It is badly drafted and worth a written confirmation. (2) Cabin stowage: the non-standard baggage FAQ says a fully collapsible wheelchair may be boarded as cabin baggage, while the disability pages say a personal chair is taken at the aircraft and stowed in the hold. (3) Damage liability is stated three different ways across two pages (responsible party compensates / IndiGo not liable for handling damage / capped at Conditions of Carriage). No wheelchair-specific dimension or weight limit exists anywhere on the site; the only relevant published figure is the general checked-baggage limit, which is L 152 x W 58 x H 101 cm on ATR aircraft.

Sources

Every figure above traces to one of these.

  1. s1 Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair (opens in a new tab) · official · read 2026-07-29
  2. s2 Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules (opens in a new tab) · official · read 2026-07-29
  3. s3 Baggage policy — checked-in baggage dimensions including the ATR limit (opens in a new tab) · official · read 2026-07-29
  4. s4 Non-standard baggage (FAQ) — special assistance items, fully collapsible wheelchair as cabin baggage (opens in a new tab) · official · read 2026-07-29
  5. s5 Contact Us — call centre, WhatsApp, grievance redressal, nodal officer (opens in a new tab) · official · read 2026-07-29
  6. s6 Special/Disability Assistance hub — how to request wheelchair assistance when booking (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 6 official sources · 6 contacts · 77% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.