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Ikar
Powered chairs need the airline’s prior approval · carried free · 48 h notice · no watt-hour cap on an installed battery.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- No stated limit
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneCall centre — Moscow (the number printed on the Contacts page, incl. the 'Accompanying passengers with disabilities' request block)
- PhoneIkar head office, Orenburg — 'for other issues'
- PhoneSheremetyevo airport (Moscow SVO) PRM service — listed by Ikar as the assistance contact there
- PhonePulkovo airport (St Petersburg) PRM service — listed by Ikar as the assistance contact there
- PhoneKazan airport PRM service — listed by Ikar as the assistance contact there
- PhoneSochi airport PRM service — listed by Ikar as the assistance contact there
- EmailAssistance requests — the address Ikar tells reduced-mobility passengers to use at least 48 h before the flight; pegasfly.com is Ikar's own 'Pegas Fly' trading domain
- EmailGeneral enquiries — pegasfly.com is Ikar's own 'Pegas Fly' trading domain
The 'For Moscow' call-centre link on the Contacts page is mis-coded: the printed number is +7 495 478 49 44 but the tel: link behind it dials +7 495 730-50-80. The printed number is the one recorded here. Ikar shares its web platform, e-mail domains and back-office with Nordwind Airlines (nordwindairlines.ru); the RU page even tells you to buy tickets on nordwindairlines.ru. There is no dedicated disability desk phone line.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Electric wheelchairs are accepted but «must be transported in luggage hold», and for battery-powered mobility aids «the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle». Lithium-powered chairs explicitly need airline permission.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
Lithium-ion powered chairs are carried as checked baggage, but «Airline permission is required for transportation» and a removed lithium battery must travel in the cabin. Each battery must meet UN Manual of Tests and Criteria 38.3.
Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
«If the battery of the wheelchair / vehicle with lithium batteries is not removable, then the limits on the energy intensity in Wh, for the installed battery, do not apply» — i.e. no watt-hour cap for a non-removable battery that the chair protects and holds securely.
Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
«The removed battery should not exceed 300 Wh», and it «has to be carried in the passenger compartment» with terminals insulated and the battery in a protective case.
Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
«It is possible to transport only one spare battery with an energy capacity of no more than 300 Wh or two spare batteries, the energy capacity of each of which does not exceed 160 Wh»; spares travel in the cabin.
Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
Lithium: one spare up to 300 Wh, or two spares of up to 160 Wh each. Dry-charged / NiMH chair batteries: maximum two spares. Non-spillable batteries: maximum one spare. Spillable (wet) batteries: spare batteries are not allowed at all.
Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
The battery may stay in the chair if the chair's construction protects it and it is securely attached; it must be removed if the chair cannot be kept upright or the battery is unprotected, and a removed lithium battery travels in the cabin. The accessibility page in any case requires the chair to be switched off and the battery disconnected.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Accepted, but every battery-powered chair needs clearance: "the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle". For non-spillable liquid batteries each battery must comply with special provision A67; max one spare per passenger; the battery may stay in the chair if its construction protects it and it is securely attached, otherwise it must be removed; packaging must be firm and inelastic and the wheelchair/battery labels are required.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
Spillable (wet) batteries are accepted only if the chair can be loaded, secured and unloaded upright and the battery is protected; otherwise the battery must be removed and packed in a sealed, leak-proof kit labelled «BATTERY WET WITH WHEELCHAIR» with a Corrosive label. If the aid «cannot be brought into a safe condition» it is refused, and no spare wet batteries may be carried.
Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
Battery terminals must be disconnected and insulated against short circuit. Passengers using an electric chair must carry «a set of wrenches/tools to disconnect terminal posts of the battery as well as a package for it» per ICAO Doc 9284; gel-battery chairs need not have the battery disconnected if the clamp is insulated.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
When requesting carriage the passenger must state the battery's type and capacity/power in watt-hours (and the same for any spares) and the handling/battery-isolation procedure. A removed battery needs the two-part label: one half on the chair showing whether the battery was removed, the other on the battery.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · read 2026-07-29
Not published. Ikar requires the passenger to state length, width and height folded (or actual dimensions if it cannot be folded), but publishes no maximum and no hold-door figures.
Not published — Ikar asks the passenger to declare the chair's mass but states no maximum weight for a powered wheelchair.
Not published for powered chairs. Ikar says the electric chair is registered at the check-in desk and handed over at the oversized-baggage counter, after which the passenger is taken to the aircraft in an airport-provided wheelchair; only the manual-chair paragraph promises return right after landing.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Small personal-mobility devices (mono-wheels, Segways, hoverboards, e-scooters) are treated separately and far more strictly: checked baggage only with the lithium battery removed, the removed battery in the cabin only, and a 160 Wh cap. The pilot-in-command must be informed of the location of battery-powered vehicles, removed batteries and spares.
Manual wheelchairs
Manual wheelchairs are accepted. The chair is checked as registered baggage and carried in the hold; Ikar recommends handing it over packed to prevent damage or loss of parts. Crutches, walking sticks and folding walkers may go in the cabin.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Only «crutches, walking stick, folding walkers» may be carried in the passenger cabin next to the seat. The wheelchair itself is registered as baggage and carried in the hold; no in-cabin stowage of a folding chair is offered.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Not applicable — Ikar publishes no in-cabin wheelchair stowage, so no closet dimensions are given.
No maximum manual-chair size published; Ikar only asks the passenger to state the chair's weight and its size in three dimensions when requesting carriage.
Not published for mobility aids. The general baggage page's 30 kg-per-piece threshold (above which items are handled as cargo) is not stated to apply to wheelchairs.
«Passenger using manual wheelchair with manual control can use it till boarding and receive it right after landing»; the RU page says the chair, checked as registered baggage, may be kept until boarding and handed over at the aircraft door.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
If check-in is done without an accompanying person, the chair is registered at the oversized-baggage counter. Disembarkation of a disabled passenger takes place after all other passengers have left.
Booking & cost
A request for carriage of a passenger with reduced mobility, and for carriage of the wheelchair, must be made at least 48 hours before the scheduled departure (also 48 h for a guide dog; 72 h for a stretcher passenger).
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Contacts (opens in a new tab) · read 2026-07-29
Declare the disability when booking (in writing) and state the number, size, weight and battery type/Wh of the mobility device. Airport assistance services are requested 'not less than 48 hours before flight via e-mail: bilet@pegasfly.com'.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29
«The wheelchair is transported without extra charge»; the RU page says a wheelchair used by the passenger is carried free. The listed airport escort/assistance services are also free of charge.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Not published — Ikar sets no stated number of mobility devices carried per passenger.
No mobility-aid-specific liability rule published. The passenger-rights page states only that in case of late delivery, damage or loss of baggage the passenger has the right to compensation «in accordance with current legislation of the Russian Federation».
Passenger rights (opens in a new tab) · read 2026-07-29
On board
«Special wheelchair is available on board. Max weight allowance is 250 kg, width between the armrests is 34 cm.» The RU page clarifies the 250 kg is the maximum permitted passenger weight. It is used by cabin crew only, and only in level flight.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Not published. Cabin crew will accompany a passenger to the lavatory and back, using the on-board wheelchair if needed, but Ikar describes no accessible-lavatory equipment and crew explicitly cannot provide hygiene or personal care.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29
Airport handling staff escort and assist boarding, including medical lifts/ambulift, and take the passenger on board in a wheelchair; cabin crew help with movement in the cabin. Cabin crew explicitly will NOT lift or carry a passenger, or give hygiene/personal care, feeding or medical help.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29
The RU page says a passenger with disabilities may choose a seat when booking and at online check-in, except emergency-row seats; the carrier «takes all reasonable measures» to seat disabled passengers next to their companions, and PRM passengers board first.
Passengers with disabilities (English) (opens in a new tab) · read 2026-07-29 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · read 2026-07-29
Worth knowing
Ikar (LLC Aircompany IKAR, ex-Pegas Fly, IATA EO) publishes a full disability page in English and Russian plus a detailed dangerous-goods page that reproduces the ICAO Table 8-1 wheelchair-battery rules, so the watt-hour figures here are Ikar's own text, not an imported default. Two translation traps in the English page: 'accumulator must be off and replaced' renders the Russian 'аккумуляторная батарея должна быть отсоединена' = the battery must be DISCONNECTED, not replaced; and 'helium-type accumulator' / 'Helium-powered wheelchairs' is гелевый = GEL battery. Two safety-relevant restrictions a traveller should know: the number of passengers with disabilities on a flight 'must not exceed the number of healthy passengers on board' (larger groups need advance clearance), and Ikar reserves the right to refuse a passenger who needs supplemental oxygen in flight. Arrive at least 2.5 h before departure and be at the gate 40 minutes before; disabled passengers disembark last. Contact channels are e-mail-only — there is no accessibility phone desk and no online assistance form.
Sources
Every figure above traces to one of these.
- s1 Passengers with disabilities (English) (opens in a new tab) · official · read 2026-07-29
- s2 Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries' (opens in a new tab) · official · read 2026-07-29
- s3 Contacts (opens in a new tab) · official · read 2026-07-29
- s4 Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page) (opens in a new tab) · official · read 2026-07-29
- s5 Passenger rights (opens in a new tab) · official · read 2026-07-29
- s6 Baggage rules (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 6 official sources · 8 contacts · 76% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.