All airlines Europe
Icelandair
Powered wheelchairs accepted · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- Online form
- Online form
- Online form
Icelandair routes assistance requests through the booking flow, Manage booking and a special-assistance web form; no telephone number, accessibility email or TTY/relay service appears in the HTML of its contact, customer-care or assistance pages (the contact page loads its channels through a client-side widget), so none is recorded here rather than guessing. Wet-cell battery mobility equipment has to be arranged with Icelandair Cargo, which is a separate company contact given on the assistance page.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"Dry-cell (non-spillable) and lithium battery-operated mobility equipment is accepted on board." It is checked free of charge after you request assistance and submit the request form with the aid's type, weight, size and battery type/wattage. All battery-operated aids must be switched off at the master switch and the aid must fit the per-aircraft hold size limits.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
Lithium battery mobility equipment is accepted, with the battery either protected in place by the chair's design and securely attached, or removed per the manufacturer's instructions.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
No watt-hour cap is published for a battery that stays in the chair — the Icelandic page requires only that it be well protected against damage by the wheelchair's design, securely attached, and the circuits insulated in line with the manufacturer's instructions. The 300 Wh figure applies to a removed battery.
Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
Icelandic page: "Hver rafhlaða sem er fjarlægð má ekki fara yfir 300 Wst" — each battery removed from the wheelchair must not exceed 300 Wh. The English page's equivalent bullet ("Battery protection: The battery(ies) must be:") renders empty, so the Icelandic text is the only readable statement of this limit.
Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
"You may carry one spare lithium-ion battery not exceeding 300 Wh or two spare batteries, each not exceeding 160 Wh."
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
One spare lithium-ion battery of up to 300 Wh, or two spares of up to 160 Wh each — two is the maximum count, and only at the lower rating.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
"All battery-operated mobility aids must be switched off at the master switch, and the battery removed where possible." Where the battery stays in the chair it must be protected by the chair's design and securely attached; where it is removed, that must follow the manufacturer's instructions.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
Dry-cell (non-spillable) battery equipment is accepted. The terminals must be protected from short circuit, e.g. by being enclosed within a battery container, and the aid switched off at the master switch.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
"Wet-cell (spillable) battery-operated mobility equipment can only be transported by Icelandair Cargo" — it cannot travel with the passenger as checked mobility equipment; the carriage has to be arranged separately with Icelandair Cargo.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
"Ensure the battery terminals are protected from short circuits, such as by being enclosed within a battery container"; circuits must be insulated in line with the manufacturer's instructions and the aid switched off at the master switch.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
No certificate is demanded, but the special-assistance request form must state whether the aid is manual or electric, its weight and size and, where applicable, the battery type and wattage.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
Cargo-hold DOOR aperture, not a stated maximum chair size. Icelandair's table is headed as mobility-aid sizes but lists figures such as B767 340 x 175 cm — a 3.4 m opening, which is an aircraft door, not a wheelchair. The binding aperture is the B737 MAX at 84 cm high x 122 cm wide. A chair that fits the door can still be refused on weight, shape or handling. Same published per-aircraft limits as a manual chair — the binding one is the B737 MAX at 84x122 cm (33x48 in); A321LR 119x177 cm, B757 114x140 cm, B767 340x175 cm, DH8-200 152x127 cm, DH8-400 150x130 cm. The Icelandic table heading calls
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
No weight limit for a powered mobility aid is published.
Powered wheelchairs and scooters may be used up to the aircraft door and returned there on arrival if you tell the check-in agent (so it is labelled) and remind the cabin crew before landing; allow up to 30 minutes for it to be brought to the door.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Boeing aircraft operate the international network while DH8 turboprops serve domestic Iceland and Greenland routes — the hold size limits and the on-board wheelchair availability differ between them.
Manual wheelchairs
A manual wheelchair is checked free of charge once assistance has been requested; you may use your own chair or scooter through the airport and up to the aircraft door, where agents check it in.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. Icelandair does say canes and crutches may be carried on board, and a lightweight foldable walker if it fits the carry-on size limits and there is room in the overhead bins.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
No in-cabin stowage dimensions are published for a wheelchair; a foldable walker must fit the ordinary carry-on size limits.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Cargo-hold DOOR aperture, not a stated maximum chair size. Icelandair's table is headed as mobility-aid sizes but lists figures such as B767 340 x 175 cm — a 3.4 m opening, which is an aircraft door, not a wheelchair. The binding aperture is the B737 MAX at 84 cm high x 122 cm wide. A chair that fits the door can still be refused on weight, shape or handling. Icelandair publishes the maximum size of a mobility aid that fits the hold per aircraft type: A321LR 119x177 cm (47x70 in), B737 MAX 84x122 cm (33x48 in), B757 114x140 cm (45x55 in), B767 340x175 cm (134x69 in), DH8-200 152x127 cm (60x50
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · read 2026-07-29
No weight limit for a mobility aid is published; Icelandair asks for the weight on the request form but publishes no cap.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
You can use your own wheelchair up to the aircraft door; tell the check-in agent if you want it back at the aircraft door on arrival so it can be labelled accordingly, and remind the cabin crew before landing. Icelandair warns it can take up to 30 minutes to offload the aid and bring it to the door.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Canes, crutches and lightweight foldable walkers may be brought on board (walkers subject to carry-on size limits and overhead-bin space); gate staff will check them in at the gate if necessary.
Booking & cost
"Assistance is free of charge. To ensure a smooth journey, we recommend requesting assistance at least 48 hours before your flight." It is a recommendation, not a deadline, but Icelandair warns that "if assistance was requested within 48 hours of your flight, there might be a delay in service provision". Arrive 2 h before an international flight, 45 min before a domestic one, and at the gate 45 min before departure for pre-boarding.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Three levels of assistance can be requested: assistance in terminal, assistance at steps, and assistance to seat. Within the EU the assistance itself is delivered by trained airport staff.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
"Assistance for travelers who use wheelchairs is always provided at no extra charge", and "if you're traveling with a mobility aid that needs to be checked in, you can do so free of charge once you've requested assistance".
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Not published — Icelandair says a checked mobility aid travels free but never states how many aids one passenger may bring.
Not published. Icelandair's assistance page only directs a damaged or delayed mobility aid to its baggage report form, and the delayed/damaged baggage page states no liability limit or mobility-aid-specific rule.
Assistance & accessibility (opens in a new tab) · read 2026-07-29 Delayed or damaged baggage (opens in a new tab) · read 2026-07-29
On board
"Available on all flights to Europe and North America, a foldable wheelchair can be assembled and maneuvered by our cabin crew... On domestic flights within Iceland and flights to/from Greenland, due to the size of the aircraft, foldable wheelchairs are not available." You must be able to transfer to and from the chair yourself or with your personal care assistant.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
"All our aircraft are equipped with at least one accessible lavatory, featuring fitted handles for easier movement. Feel free to ask our cabin crew for its location."
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Cabin crew can help with stowing and retrieving carry-on, opening food packaging, moving around the aircraft, assembling and using the on-board wheelchair, and moving to and from the lavatory. Icelandair recommends travelling with a personal care assistant if you need help eating, drinking, communicating, taking medication, using the lavatory or moving around the cabin.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
"Passengers needing assistance to their seat will be assigned one with movable armrests for easier access." A window seat is often assigned for comfort but another seat can be requested. For safety reasons passengers with limited mobility cannot be seated in exit rows, and all passengers must be able to sit in a regular aircraft seat.
Assistance & accessibility (opens in a new tab) · read 2026-07-29
Fleet detail. Maximum mobility-aid size allowed in the hold by aircraft type: A321LR 119x177 cm (47x70 in) · B737 MAX 84x122 cm (33x48 in) · B757 114x140 cm (45x55 in) · B767 340x175 cm (134x69 in) · DH8-200 152x127 cm (60x50 in) · DH8-400 150x130 cm (59x51 in). Boeing types fly the international network; the DH8s serve domestic Iceland and Greenland.
Worth knowing
Icelandair's assistance page is one of the better ones: it publishes a per-aircraft maximum mobility-aid size, an on-board foldable wheelchair on Europe/North America flights (explicitly NOT on Iceland domestic and Greenland flights, which use DH8 turboprops), an accessible lavatory on every aircraft, and gate return of the chair on request. Two things a human should re-check: (1) the English page's "Battery protection: The battery(ies) must be:" bullet renders with no content — the 300 Wh limit for a removed battery is only readable on the Icelandic page, so the airline's own English page under-publishes it; (2) the size-limit table gives two figures per aircraft without labelling height vs width. No phone number is published in the HTML of the contact pages, so contacts.phone is deliberately empty rather than guessed. Wet-cell (spillable) battery equipment cannot travel with the passenger at all — only as an Icelandair Cargo shipment.
Sources
Every figure above traces to one of these.
- s1 Assistance & accessibility (opens in a new tab) · official · read 2026-07-29
- s2 Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page) (opens in a new tab) · official · read 2026-07-29
- s3 Icelandair's accessibility plan and feedback process (Canadian ATPRR plan) (opens in a new tab) · official · read 2026-07-29
- s4 Delayed or damaged baggage (opens in a new tab) · official · read 2026-07-29
- s5 Contact us (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 3 contacts · 80% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.