All airlines Asia Pacific
Himalaya Airlines
48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Not published
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Fragments only. Himalaya Airlines publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneNepal — Corporate Office, Gairidhara-2, Kathmandu
- PhoneNepal — Sales Office, Kathmandu (hunting line +977-1-4004000 ext. 210)
- PhoneNepal — Airport Office, Tribhuvan International Airport, Kathmandu
- EmailSpecial service requests — the address printed on the Special Assistance page
- EmailSpecial service requests — the address the same link actually opens (mailto target, differs from the printed text)
- EmailGeneral enquiries — Corporate Office
- EmailSales Office, Kathmandu
- EmailAirport Office, Tribhuvan International Airport
- Online form
The Special Assistance page's e-mail link is inconsistent: the visible text reads customercare@himalaya-airlines.com while the link's mailto target is h9service@himalaya-airlines.com. Both are recorded. The page's raw HTML also contains a stray callcenter@flyslm.com address (Surinam Airways) left over from the site template — it is NOT a Himalaya address and was ignored. There is no accessibility phone line, no TTY/relay and no online assistance-request form; requests go by e-mail, through the nearest H9 sales office, or at check-in.
Read it from the source
3 of the unanswered fields below share one explanation: no watt-hour figure appears anywhere on Himalaya's site. The rest carry their own.
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Not published. Himalaya's site contains no rule at all on battery-powered wheelchairs or mobility scooters. Its conditions of carriage only exclude generally "items which are likely to endanger the aircraft ... such as those specified in the ICAO Technical Instructions and the IATA Dangerous Goods Regulations, and in our regulations (further information is available from us on request)".
General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15) (opens in a new tab) · read 2026-07-29
Not published; Himalaya publishes no wheelchair battery rules of any kind. It refers only to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and "our regulations (further information is available from us on request)".
General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15) (opens in a new tab) · read 2026-07-29
Not published; Himalaya gives no spare-battery allowance for mobility aids.
Not published; Himalaya does not say whether a wheelchair battery must be removed.
Not published; Himalaya publishes no wheelchair battery rules of any kind.
Not published; Himalaya publishes no wheelchair battery rules of any kind. Ask H9 in writing before travelling — see the global ICAO/IATA fallback rules.
Not published; Himalaya gives no terminal-insulation or circuit-disconnection instruction for mobility aids.
No battery document is mentioned. The only paperwork Himalaya names is a MEDIC/MEDIF medical information form, required where fitness to travel is in doubt or the passenger cannot perform basic functions independently and travels without an escort; the final decision rests with the Himalaya Airlines aviation doctor.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29
Not published. Himalaya publishes no powered-wheelchair size limits and no hold-door dimensions.
Not published.
Not published.
Nothing about powered mobility aids is published. Get written confirmation from H9 (customercare@ / h9service@himalaya-airlines.com) before travelling with a battery-powered chair, and expect a case-by-case answer: conditions of carriage 7.2.1 makes acceptance of incapacitated passengers subject to Himalaya's discretion and prior arrangement.
Manual wheelchairs
Not published. Neither the Special Assistance page, the Baggage Information page nor the conditions of carriage says whether a passenger's own manual wheelchair is accepted, checked free or counted in the baggage allowance. The conditions of carriage do expressly carry a guide dog free and outside the allowance (8.9.3), but say nothing about wheelchairs.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29 General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15) (opens in a new tab) · read 2026-07-29 Baggage Information (opens in a new tab) · read 2026-07-29
Not published. Himalaya does not say whether a folding manual wheelchair may be stowed in the cabin.
Not published — Himalaya gives no in-cabin stowage rule or size for a folding wheelchair.
Not published. Himalaya publishes no wheelchair size limits and no hold dimensions.
Not published. No weight limit for a mobility aid appears anywhere on Himalaya's site.
Not published. Himalaya describes an ambulift for boarding and disembarking but does not say where a checked wheelchair is returned.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29
Himalaya states that "most Differently Abled passengers are accepted by us for air travel. However, there may be certain cases or situations where Himalaya Airlines shall not be able to accept such passengers on the basis of established facts, medical documents, or other evidences." Any able-bodied competent adult (including a family member over 18) may act as an escort, and escorts are seated immediately adjacent.
Booking & cost
"We request that you contact us at least 48 hours prior to your flight to confirm availability of resources", and "H9 suggests booking of wheelchair / ambulift to be made at least 48 hours prior the flight departure to ensure smooth service provision and availability." A request made at check-in is accepted but is "subject to availability of equipment and resource".
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29
Himalaya routes special service requests to the e-mail address on its Special Assistance page (printed as customercare@himalaya-airlines.com, mailto target h9service@himalaya-airlines.com). For the list of documents and applicable charges the page refers passengers to the nearest H9 sales office. Conditions of carriage 7.2.1 makes acceptance of incapacitated passengers "subject to our discretion and prior arrangement with us".
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29 General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15) (opens in a new tab) · read 2026-07-29
Not published for carriage of a passenger's own mobility aid — Himalaya's baggage information, conditions of carriage and special-assistance pages never mention carrying a wheelchair. What Himalaya does publish is that its assistance is chargeable: "Wheelchair/Ambulift service is subject to applicable charges", and it offers "wheelchairs, AMBU Lift, and priority boarding for an additional charge". Amounts are quoted only by an H9 sales office.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29 Health & Safety — Mobility Assistance (opens in a new tab) · read 2026-07-29
Not published. Himalaya states no number of mobility devices carried per passenger.
Conditions of carriage 15.1.1 applies the Convention's liability rules to international travel; 15.1.2(e) sets, where the Convention does not apply, "19 SDR per kilogram" for damage to checked baggage and "1,131 SDR per passenger" for unchecked baggage, unless applicable law sets different limits. No mobility-aid-specific or full-value rule is published, so a power chair would be valued by weight.
General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15) (opens in a new tab) · read 2026-07-29
On board
Not published. Himalaya offers an ambulift (a ground vehicle) for boarding and disembarking but says nothing about an on-board aisle wheelchair.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29
Not published. Himalaya says nothing about accessible lavatories on its A320 fleet.
Not published, and the wording implies the opposite: "Medical clearance is not required for differently abled passengers who can transfer themselves seat-to-seat, take care of all their onboard needs or who have an escort who is capable and willing to take care of them." Passengers who cannot do so and travel without an escort need medical clearance approved by the Himalaya Airlines aviation doctor. All stretcher cases must be escorted.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29
"Escorts shall be given seats immediately adjacent to the passenger they are escorting." Any able-bodied, competent adult (including a family member over 18) may act as escort. Himalaya publishes no movable-armrest or bulkhead-seat policy.
Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · read 2026-07-29
Worth knowing
Himalaya's site is reachable and does have a Wheelchair & Ambulift section, but it covers only the request process, charges and medical clearance — there is NOT ONE WORD on the site about carrying a passenger's own wheelchair or its battery: no acceptance statement, no free-carriage statement, no watt-hour limit, no removal or packaging rule, no size or weight limit. A power-chair user therefore has no published answer from H9 and must get written confirmation before booking. Two further traps: (1) the Special Assistance page prints customercare@himalaya-airlines.com but links mailto:h9service@himalaya-airlines.com, and its HTML also carries a stray callcenter@flyslm.com (Surinam Airways) template address which is not Himalaya's; (2) unlike most carriers Himalaya charges for wheelchair and ambulift assistance ("subject to applicable charges" / "for an additional charge") — the amount is only quoted by an H9 sales office. Widely circulated third-party claims that Himalaya requires battery-powered wheelchair users to arrive one hour before normal check-in, or that collapsible wheelchairs travel as an extra cabin item, could NOT be found on any Himalaya page and were not recorded.
Sources
Every figure above traces to one of these.
- s1 Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance (opens in a new tab) · official · read 2026-07-29
- s2 Health & Safety — Mobility Assistance (opens in a new tab) · official · read 2026-07-29
- s3 General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15) (opens in a new tab) · official · read 2026-07-29
- s4 Our Offices — corporate, sales and airport offices (opens in a new tab) · official · read 2026-07-29
- s5 Baggage Information (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 5 official sources · 9 contacts · 12% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.