All airlines Europe
Hi Fly
Publishes nothing about carrying a passenger’s own wheelchair. You have to ask them.
Hi Fly publishes no mobility-aid policy. Its website works and we read it, but it says nothing about carrying a passenger’s own manual or powered wheelchair — no battery rules, no size limits, no notice period. That silence is the finding, and it is why almost every field below is blank. Silence is not permission. Ask them directly, get the answer in writing, and read the international baseline so you know what should apply.
Wet-lease / ACMI operator. Hi Fly usually flies aircraft and crew on behalf of other airlines. If your ticket says another airline, that airline’s wheelchair policy governs your booking — but the aircraft’s physical hold limits are this operator’s.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhonePortugal — Hi Fly head office switchboard, shared with Hi Fly Malta (not a disability desk)
- PhonePortugal — Commercial (charter and wet-lease sales)
- EmailGeneral enquiries (not a special-assistance address)
- EmailCommercial — charter / wet-lease sales
Hi Fly publishes departmental switchboards only — no accessibility desk, no special-assistance e-mail, no assistance-request form and no conditions of carriage. A wheelchair user on a Hi Fly-operated flight must arrange assistance with the airline or tour operator that sold the ticket.
Every unanswered field below has the same explanation: Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Manual wheelchairs
Booking & cost
On board
Worth knowing
Hi Fly's own Services page states the position plainly: "A traditional airline sells tickets to its passengers- that is not the case of Hi Fly, that works on a Business to Business model and sells instead flight hours to the other airlines." It describes itself as "a leading Wet Lease & Charter specialist, both for passengers and Cargo", also offering Executive Aviation, operating A320/A330/A340 aircraft up to 320 seats. It is therefore passenger-carrying (passenger_service true) but ACMI/charter: on any Hi Fly-operated flight the contracting airline's conditions of carriage and special-assistance policy govern. Hi Fly publishes NOTHING about mobility aids, wheelchair batteries or reduced mobility — its sitemap lists only seven pages (home, about, careers, contacts, services, incident, legal notice) and there is no conditions of carriage, no baggage page and no booking channel. Note the group also operates Hi Fly Malta (9H AOC); this record covers the Portuguese AOC 5K/HFY.
Sources
Every figure above traces to one of these.
- s1 Hi Fly — Services ("leading Wet Lease & Charter specialist, both for passengers and Cargo"; "A traditional airline sells tickets to its passengers - that is not the case of Hi Fly") (opens in a new tab) · official · read 2026-07-29
- s2 Hi Fly — Contacts (department phone numbers and e-mail addresses) (opens in a new tab) · official · read 2026-07-29
- s3 Hi Fly — home page ("leading wet lease and charter specialist airline operating worldwide") (opens in a new tab) · official · read 2026-07-29
Record quality
Record status no public policy · confidence low · 3 official sources · 4 contacts · 0% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.