wheelair

All airlines Asia Pacific

Hebei Airlines

IATA NS ICAO HBH China (People's Republic of) · www.hbhk.com.cn (opens in a new tab)

Powered chairs need the airline’s prior approval · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Not published

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Hebei Airlines publishes no accessibility desk, no assistance e-mail and no assistance web form. Everything goes through the 0311-96699 hotline or a Hebei direct-sales outlet, and the disabled-passenger page insists the arrangements be settled with a Hebei direct-sales outlet before the ticket is bought. Special passengers may not use online or self-service check-in and must present themselves at the Hebei check-in counter. The website is a JavaScript single-page app: the accessibility pages are reachable only as /serve/webView/<topicid> (9270 = disabled passengers).

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Checked baggage only, with Hebei's approval: "An electric wheelchair must be checked, must be handed over at least 2 hours before the check-in deadline, and must comply with the dangerous-goods rules" (conditions of carriage 11.7.2; same wording on the disabled-passenger page). It must be requested when booking, no later than 48 h before departure. Every battery-powered-wheelchair entry in the dangerous-goods table is marked "requires Hebei approval" and "captain must be notified". Hebei refuses any device whose lithium battery cannot be removed.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29  危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29  河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Conditional

Lithium-battery chairs are accepted as checked baggage with Hebei's approval, but only if the battery is of a UN 38.3-tested type AND can be removed: "河北航不承运锂电池不可拆卸的代步工具" — Hebei does not carry mobility devices whose lithium battery is non-removable. The removed battery and any equipment must travel in the cabin.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

No installed-battery limit exists because Hebei refuses that case entirely: it does not carry mobility devices whose lithium battery cannot be removed, so a lithium battery may not stay in the chair.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
300 Wh

"The battery shall be removed in accordance with the manufacturer's instructions; each battery removed from the mobility aid must not exceed 300 Wh." Removed batteries are carried in the cabin and protected against damage, e.g. each in a protective bag.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"Each passenger may carry at most one spare battery not exceeding 300 Wh, or two spare batteries not exceeding 160 Wh each." Spares travel in the cabin, individually protected against damage and short circuit.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Maximum of two: one lithium spare of up to 300 Wh, or two of up to 160 Wh each. For non-lithium chairs the allowance is one spare sealed wet (A67) battery, or two spare dry (A123) or nickel-metal-hydride (A199) batteries. Hebei's general cap of 10 spare batteries per person (20 with approval) is a portable-electronics rule and is separate.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Battery must be removed
Yes

For lithium chairs, yes: the battery must be removed per the manufacturer's instructions and carried in the cabin, and a chair with a non-removable lithium battery is refused. For sealed-wet/NiMH/dry chairs the battery may stay installed with the circuit disconnected, or be removed if the design allows — but a removed non-lithium battery goes into the cargo hold in rigid packaging, not the cabin.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Conditional

Chairs with a sealed wet battery (Special Provision A67), nickel-metal-hydride battery (A199) or dry batteries (A123) are accepted as checked baggage only (not hand baggage), with Hebei's approval and notification to the captain. The battery must be securely mounted with the circuit disconnected per the manufacturer's manual, or removed per that manual if the design allows; terminals must be short-circuit protected; a sealed battery may contain no free or unadsorbed liquid. Any removed or spare battery travels in strong rigid packaging in the cargo hold.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Conditional

Non-sealed wet-battery chairs are accepted as checked baggage with Hebei's approval and notification to the captain. They must be loaded, stowed and unloaded upright; "if the mobility aid cannot always be kept upright, or cannot adequately protect the battery, the battery must be removed" and carried in rigid leak-proof packaging secured against tipping, upright, packed with enough absorbent material, labelled "BATTERY, WET, WITH WHEELCHAIR" with corrosive and this-way-up labels. Terminals must be short-circuit protected and a leak-proof cover fitted where feasible.

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

Both terminals must be protected against short circuit, for example by fitting the battery into a battery container or taping the exposed poles, and the circuit must be disconnected per the manufacturer's manual so the chair cannot start accidentally. Removed and spare batteries must be individually protected (e.g. each in a protective bag).

危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Yes

No battery spec sheet or MSDS is demanded, but the battery must be of a type meeting UN Manual of Tests and Criteria 38.3. Separately, a special passenger must complete and personally sign a 《特殊旅客乘机申请书》 (Special Passenger Travel Application) at check-in, and where Hebei has reasonable grounds to doubt fitness to fly, a medical certificate issued within 10 days before departure by a grade-2-or-above hospital is required.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29  危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · read 2026-07-29  特殊旅客出行提示 (Travel notice for special passengers) (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

No maximum size published for an electric wheelchair, and no hold-door or hold-compartment figures are published.

Weight limit for a powered chair
Not published

Not published. Hebei sets no weight limit for an electric wheelchair; the only figure on the site (50 kg per checked piece) is the general baggage cap, not a stated wheelchair limit.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published. Hebei says only that the electric wheelchair must be handed over at least 2 h before the check-in deadline; it does not say where it is returned.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29  河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Dangerous-goods approval is a station-level decision, not a call-centre one: it is given by the duty supervisor of the passenger services section at Shijiazhuang, by the duty manager of ground handling at Beijing Daxing, and by Hebei's authorised ground agents elsewhere. Hebei separately bans lithium-powered small personal transporters (hoverboards, mini-Segways) outright, even with the battery removed; that ban is not a wheelchair rule.

Manual wheelchairs

Manual chairs accepted
Yes

Conditions of carriage 11.7.2: "a folding wheelchair carried by a disabled passenger as a disability aid may be taken into the cabin as unchecked baggage; a folding wheelchair carried by any other passenger is handled as ordinary checked or unchecked baggage." Folding and electric wheelchairs used during the journey are listed among the restricted items Hebei carries only if its conditions are met and it consents.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Yes

Conditions of carriage 11.7.2 allows a disabled passenger's folding wheelchair, used as a disability aid, into the cabin as unchecked baggage. No size or weight limit for the in-cabin chair is published and Hebei does not say where it is stowed.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Hebei allows a disabled passenger's folding wheelchair into the cabin but publishes no size limit for it.

Size limit for a checked manual chair
Not published

No maximum size published for a checked wheelchair. The only figures Hebei prints (40 x 60 x 100 cm) are the general per-piece checked-baggage limit, not a stated wheelchair limit, so they are not recorded as a device size here.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

Not published for wheelchairs. Hebei's general rule (11.4.1.2) is that a single checked bag may not exceed 50 kg or 40 x 60 x 100 cm and that anything larger needs Hebei's prior consent; it does not say whether a mobility aid is exempt from that cap.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published. Hebei does not say whether a checked wheelchair is returned at the aircraft door or at the baggage carousel.

Special-service applications are accepted only for journeys flown end-to-end by Hebei on its own ticket stock and are arranged on direct flights; transfers and codeshare flights are excluded. Hebei also does not accept stretcher passengers or passengers needing medical oxygen at all.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

Checked electric wheelchair, the on-board narrow (aisle) wheelchair, group disabled travel and a cabin service dog must be requested when booking and no later than 48 h before departure. WCHS (needs help on the stair truck) and WCHC (needs the on-board wheelchair) also require 48 h and carry a per-flight numeric limit plus a mandatory companion. Terminal-only wheelchair assistance (WCHR) requires at least 24 h.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29

How to request assistance
Apply when booking, through a Hebei Airlines direct-sales outlet or the 0311-96699 hotline; special passengers must then check in at the Hebei airport counter

"Because our service capacity is limited and your travel situation has to be assessed, please find out the details and application procedure from a Hebei direct-sales outlet in advance and apply when buying the ticket." Special passengers cannot use online or self-service check-in and must go to the Hebei counter with the ID used to book. Special-service requests are accepted only on flights wholly operated by Hebei on its own 836 ticket stock and only on direct flights — connecting itineraries and codeshares are not accepted.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29  特殊旅客出行提示 (Travel notice for special passengers) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
Not published

Not published. Hebei's conditions of carriage expressly carry a service dog with its container and food free of charge and outside the free baggage allowance (11.7.3.1.2), and expressly carry one pushchair free for an infant (11.4.1.1 f), but state no equivalent free carriage or allowance exemption for a wheelchair or other mobility aid. Whether a checked electric wheelchair counts against the 10-30 kg free allowance is simply not stated.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published. Hebei states no number of mobility devices carried per passenger.

If they damage your chair
Ordinary checked-baggage limits only: RMB 100 per kg on domestic flights (RMB 3,000 per passenger for cabin items); USD 20 per kg internationally, or the Montreal/Warsaw Convention limit where applicable

Conditions of carriage 15.3.3. For special baggage Hebei adds that it "bears liability only under the general checked-baggage rules (the Warsaw or Montreal Convention and Hebei's carriage rules)". There is no full-value or mobility-aid-specific protection, so a heavy power chair damaged on a domestic flight would be valued by weight at RMB 100/kg.

河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Conditional

An on-board narrow (aisle) wheelchair is available but must be requested when booking and no later than 48 h before departure. WCHC/WCHS carriage is subject to a per-flight numeric limit and Hebei states a companion is required ("有人数限制并要求有陪伴人员"). No aircraft types are named.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29

Accessible lavatory
Not published

Not published. Hebei says nothing about accessible lavatories on its narrow-body fleet.

Crew help you transfer
Not published

Not published. Hebei describes no transfer help from cabin crew; instead it requires a disabled passenger who would need help in an emergency evacuation to travel with a companion who is "capable of caring for the passenger during the journey and of assisting the evacuation in an emergency", separately ticketed and seated alongside.

残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · read 2026-07-29  特殊旅客出行提示 (Travel notice for special passengers) (opens in a new tab) · read 2026-07-29

Seating & movable armrests
A companion is separately ticketed and seated immediately beside the disabled passenger except where safety requires otherwise; carriage may be refused if the flight's quota of number-limited disabled passengers is full or the only suitable seat is an exit seat

Conditions of carriage 5.2.8 lets Hebei refuse carriage where the passenger belongs to a number-limited category of disabled passengers and the flight has reached that limit, or where the only seat that suits them is an emergency-exit seat. The special-passenger notice requires the companion relationship to be declared at booking, the companion ticketed separately and, safety permitting, seated next to the passenger.

特殊旅客出行提示 (Travel notice for special passengers) (opens in a new tab) · read 2026-07-29  河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · read 2026-07-29

Fleet detail. Hebei publishes no cargo-hold door aperture or hold-compartment dimensions. Its general per-piece checked-baggage limit is 50 kg and 40 x 60 x 100 cm, above which prior consent is required; the site does not say whether a wheelchair is exempt.

Worth knowing

All sources are Hebei's Chinese-language pages; there is no English site. Things a wheelchair user must know that no field holds: (1) special-service requests are accepted ONLY on journeys flown end-to-end by Hebei on its own 836 ticket stock and are arranged on direct flights — connecting itineraries and codeshares are refused; (2) WCHS and WCHC passengers must travel with a companion, and the number of such passengers per flight is capped, so buy through a Hebei direct-sales outlet; (3) special passengers cannot use online or kiosk check-in; (4) Hebei does not accept stretcher passengers or passengers needing medical oxygen at all; (5) a mobility device whose lithium battery cannot be removed will not be carried — that rules out many modern power chairs; (6) Hebei never says a wheelchair is carried free, although it says exactly that for service dogs and pushchairs. The site is a Nuxt single-page app whose menu is API-driven; readable article URLs are https://www.hbhk.com.cn/serve/webView/<topicid> (9270 disabled passengers, 10467 dangerous goods, 589 special-passenger notice, 10741 conditions of carriage). The dangerous-goods page cited is the edition current at retrieval; superseded editions (9125, 10304, 10324, 10325) also sit on the site.

Sources

Every figure above traces to one of these.

  1. s1 残疾旅客 (Disabled passengers), 25 Apr 2024 (opens in a new tab) · official · read 2026-07-29
  2. s2 危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids (opens in a new tab) · official · read 2026-07-29
  3. s3 特殊旅客出行提示 (Travel notice for special passengers) (opens in a new tab) · official · read 2026-07-29
  4. s4 河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026 (opens in a new tab) · official · read 2026-07-29
  5. s5 服务网点 (Service outlets) — airport counters and site-wide contact footer (opens in a new tab) · official · read 2026-07-29
  6. s6 投诉建议 (Complaints, compliments and satisfaction survey form) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 6 official sources · 4 contacts · 65% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.