All airlines Middle East
Flynas
Powered wheelchairs are not carried · carried free · 24 h notice.
- Advance notice
- 24hours before departure
- Powered wheelchair
- No
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneSaudi Arabia — flynas Call Center (special-needs bookings must be made here)Daily 08:00–22:00
- PhoneInternational — flynas Call CenterDaily 08:00–22:00
- PhoneSaudi Arabia — Customer Service UnitSunday to Thursday 09:00–17:00 (KSA)
- PhoneInternational — Customer Service UnitSunday to Thursday 09:00–17:00 (KSA)
- Online form
- Online form
flynas publishes no dedicated accessibility phone line or e-mail; special-needs customers are told to book through the general Call Center. Dedicated check-in counters for guests with disabilities are published for Riyadh (domestic Terminal 3 departures; international Terminal 1 next to counter 139), Jeddah (gate D1, counter D41) and Dammam (counter 414, area 4).
Read it from the source
- Special Services — passengers with reduced mobility and wheelchair access (opens in a new tab)
- Terms and Conditions of Carriage — Article 10.1 Guests Requiring Special Assistance (opens in a new tab)
- Prohibited items and battery declaration (opens in a new tab)
- Passenger guide to transporting lithium batteries (PDF) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Terms and Conditions of Carriage 10.1 (version 02-06-2026): 'Folding wheelchairs will be carried free of charge and in addition to the free Baggage allowance permitted under your Fare Type. Please note that non-folding and/or electrical wheelchairs shall not be carried.' flynas refuses powered wheelchairs outright.
flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · read 2026-07-29
Not published for mobility aids. flynas's lithium-battery guide has no wheelchair/mobility-aid row, and electrical wheelchairs are refused under ToC 10.1.
Not published; no wheelchair figure exists because electrical wheelchairs are not carried. flynas's general passenger lithium guide states 'ONLY BATTERIES LESS THAN 160 Wh can be carried' and that anything over 160 Wh (e.g. electric bike or car batteries) is not permitted.
Not published — flynas does not address removing a wheelchair battery into the cabin; electrical wheelchairs are refused.
No mobility-aid figure published. The general lithium guide allows spares up to 100 Wh without approval (max 20 per person) and 100–160 Wh with airline approval (max 2 per person), carry-on only; spare lithium batteries are never permitted in hold baggage.
Not published for mobility aids, and moot: flynas refuses electrical wheelchairs (ToC 10.1), so no wheelchair spare-battery allowance exists. The 'no more than two spare batteries per person' figure in ToC 9.14.1(b) is the general passenger battery rule and is not recorded here as a mobility-aid limit.
Not published — no wheelchair battery removal rule, since powered chairs are not carried.
Not published — no gel / AGM / sealed-lead-acid mobility-aid rule, and electrical wheelchairs are not carried at all.
Moot / not published for mobility aids — flynas does not carry electrical wheelchairs. Generally, ToC 9.14 lists wet cell batteries among prohibited corrosives, while 9.15 allows 'Wet Cell Batteries' in hold baggage in limited quantities with prior permission and special precautions.
Not published for mobility aids — electrical wheelchairs are not carried. flynas's general rule (ToC 9.14.1) requires spare batteries and power banks to travel in carry-on baggage individually protected against short circuit, but no wheelchair-battery terminal or immobilisation instruction is published.
Not published for mobility aids — electrical wheelchairs are refused, so no wheelchair-battery paperwork rule exists. flynas's general baggage page does ask you to declare 'any batteries during check-in, including wheelchair or spare batteries', with no pre-travel approval and no spec sheet or MSDS demanded.
Not applicable — electrical and non-folding wheelchairs are refused, so no size limit is published.
Not applicable — flynas does not carry electrical wheelchairs, so it publishes no weight limit for one.
Not applicable / not published — powered chairs are not carried.
The refusal of non-folding and electrical wheelchairs appears only in the Terms and Conditions of Carriage PDF (Art. 10.1), not on the Special Services web page, which mentions just 'a fully collapsible manual wheelchair'.
Manual wheelchairs
Only a folding chair. ToC 10.1: 'Folding wheelchairs will be carried free of charge and in addition to the free Baggage allowance permitted under your Fare Type. Please note that non-folding and/or electrical wheelchairs shall not be carried.' The Special Services page words it 'a fully collapsible manual wheelchair (or other mobility device or a pair of crutches)... may be carried in the hold at no extra charge' and never mentions the non-folding refusal — a rigid-frame manual chair is therefore refused under the Conditions of Carriage.
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29 flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · read 2026-07-29
flynas states the fully collapsible manual wheelchair is 'carried in the hold'. No in-cabin wheelchair stowage is offered or mentioned anywhere on flynas.com.
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29
Not applicable / not published — flynas carries the folding chair in the hold and describes no in-cabin stowage space.
Not published — flynas gives no maximum wheelchair dimensions; only that the chair must be fully collapsible/folding.
Not published — flynas gives no weight limit for a manual wheelchair.
Not published for wheelchairs. flynas only describes gate collection and baggage-carousel return for infant strollers, and says nothing about where a wheelchair is returned.
flynas restricts the number of wheelchair guests per flight: 'For safety reasons we restrict the number of wheelchair guests on each flight. Your Itinerary will include this request once your Booking is confirmed' (ToC 10.1). Wheelchair passengers must not be seated next to emergency exits; WCHR/WCHS/WCHC passengers under 12 must always be accompanied by an able-bodied person.
Booking & cost
Terms and Conditions of Carriage 10.1: 'Should you need to arrange for Special Assistance, please contact our Call Centre to make a request at least twenty four (24) hours prior to the date of travel.' The Special Services page repeats that customers with special needs must book via the Call Centre at least 24 hours before travel.
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29 flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · read 2026-07-29
Customers with special needs require prior approval from flynas at the time of booking plus a valid doctor's certificate stating the nature of the illness and declaring them fit to fly; the booking must be made through the Call Centre. Arrive 1.5 h before domestic and 2 h before international departures at the dedicated counters.
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29 flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · read 2026-07-29
flynas does not charge to carry the aid: 'Folding wheelchairs will be carried free of charge and in addition to the free Baggage allowance permitted under your Fare Type' (ToC 10.1), and 'a fully collapsible manual wheelchair (or other mobility device or a pair of crutches)... may be carried in the hold at no extra charge'. Separately, ToC 10.1 warns that 'some airports outside of the Kingdom of Saudi Arabia may charge an Additional Fee for wheelchair use' — that is a third-party airport service charge payable by you, not a flynas carriage fee.
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29 flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · read 2026-07-29
No number published. flynas says 'a fully collapsible manual wheelchair (or other mobility device or a pair of crutches)' is carried free but does not state how many devices a passenger may bring.
ToC 20.3: 'Our liability is limited and the settlement of a claim, if any, is based on weight and not value of your baggage... Compensation for domestic flights is 1700 SAR as maximum per piece and not exceeding 1,000 SDR in total for all baggage, and for International flights is thirty (30) USD per Kg to a maximum of thirty two (32) kg.' Damage must be reported in writing at the airport before leaving the customs area. No mobility-aid full-value rule is published.
flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · read 2026-07-29
On board
Not published — flynas does not say whether an on-board aisle chair is carried on its A320-family fleet.
Not published — no accessible-lavatory information.
'Flynas does not provide any medical attention on board and, therefore, any passengers with reduced mobility who are not self-sufficient must always be accompanied.' Each WCHC passenger must be accompanied by an Able Body Person escort (one escort may cover up to 2 WCHC passengers in a group). To travel alone a passenger must be able to unfasten their belt, don a life-jacket and oxygen mask unaided and follow safety instructions.
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29
Special Services page: wheelchair passengers 'must not be seated next to emergency exits'. Personal support/comfort devices 'may be taken and used as long as they fit in the seats and allow the safety belt to be fastened. It must be taken into account that Flynas does not provide these devices.'
Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · read 2026-07-29
Worth knowing
Headline: flynas refuses powered wheelchairs. Its Terms and Conditions of Carriage (Art. 10.1, version dated 02-06-2026) state 'non-folding and/or electrical wheelchairs shall not be carried' — a folding manual chair is carried free in the hold in addition to the fare's baggage allowance. That refusal is NOT repeated on the Special Services web page, which only ever says 'a fully collapsible manual wheelchair', so a traveller reading only the website would miss it; a human should re-check this with flynas before publishing. Other restrictions: prior approval plus a doctor's fit-to-fly certificate is required for any customer with special needs; passengers with reduced mobility who are not self-sufficient must always be accompanied; the number of wheelchair guests per flight is capped for safety; airports outside Saudi Arabia may charge an additional fee for wheelchair use, payable by the passenger. flynas requires all batteries — 'including wheelchair or spare batteries' — to be declared at check-in, but needs no pre-travel approval. Its passenger lithium-battery guide (2022) contains no mobility-aid row and states that only batteries under 160 Wh may be carried at all. The Arabic Special Services page was checked and mirrors the English text.
Sources
Every figure above traces to one of these.
- s1 Special Services — Passengers with reduced mobility / Wheelchair access (opens in a new tab) · official · read 2026-07-29
- s2 flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3 (opens in a new tab) · official · read 2026-07-29
- s3 Baggage — battery declaration requirement (opens in a new tab) · official · read 2026-07-29
- s4 Baggage — Prohibited items (opens in a new tab) · official · read 2026-07-29
- s5 Help & Support — Call Center and Customer Service (opens in a new tab) · official · read 2026-07-29
- s6 Passenger guide to transporting lithium batteries (PDF) (opens in a new tab) · official · read 2026-07-29
- s7 Medical Information Form (MEDIF) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 7 official sources · 6 contacts · 31% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.