All airlines Africa
Fly Namibia
Powered chairs need the airline’s prior approval · carried free · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneNamibia — FlyNamibia Reservations Support desk / call centre (the number named in the Conditions of Carriage for wheelchair and medical assistance)Wheelchair and medical assistance can be booked Monday to Friday 08h00-17h00
- EmailSpecial assistance (the address printed against "Special assistance" on the Contact us page; also the general enquiries address)
- EmailComplaints and compliments — Customer Care (written complaints must be filed within one month of travel)
- EmailComplaints and compliments — the address the Conditions of Carriage give at clause 2.2.5 (differs from the one on the Contact us page; both are published)
- EmailRefunds
- Online form
flynam.com sits behind a Cloudflare challenge that blocks automated access, so the policy figures here were read from Internet Archive snapshots (dates given per source). FlyNamibia's own booking host, booking.flynam.com, is NOT behind that wall and is reachable live — it publishes the +264 83 339 0011 line and the Conditions of Carriage contents. The 2026-02-03 capture of the Conditions of Carriage finally shows the e-mail addresses in plain text (earlier captures obfuscated them as "[email protected]"), confirming info@flynamibia.com.na as the Reservations Support Desk / special-assistance address and adding complaints@flynamibia.com.na at clause 2.2.5 — which is not the customercare@flynamibia.com.na the Contact us page gives for the same purpose.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"Passengers taking their own personal electric wheelchair are permitted wet or dry battery cells" (6.2.7), subject to arranging three business days ahead, a 32 kg weight ceiling, no leaks, isolated terminals, disconnected batteries and batteries labelled "wet" or "dry". Clause 6.2.9 adds that a chair that cannot be lifted manually into the hold is accepted only if BOTH airports have loading equipment, which many of FlyNamibia's small airports do not. Safari/Zambezi Cessna flights allow only a 20 kg manual collapsible chair, so a power chair cannot travel on that network at all.
Clause 6.2.7 names only "wet or dry battery cells" for personal electric wheelchairs but cross-refers to Clause 10.5 (Lithium Batteries), and 6.2.7(g) requires the passenger to check in "their own wheelchairs and batteries Clause 10.5". Clause 10.5 is written for portable electronics (cameras, laptops, phones) and carries no mobility-aid row, so whether a lithium chair is accepted — and on what watt-hour terms — must be confirmed with FlyNamibia in writing.
Not published for mobility aids. Clause 6.2.7 cross-refers wheelchair users to Clause 10.5, but 10.5 is FlyNamibia's GENERAL portable-electronics table — 10.5.1 describes it as covering batteries "common in cameras, laptop computers, mobile phones, portable music players etc" and 10.5.7 frames the whole clause as "Portable Electronic Devices (PED)". Its 100/160 Wh figures are NOT a wheelchair limit and must not be read as one.
Not published for mobility aids. FlyNamibia's only watt-hour figures sit in the general PED table at 10.5.6 (spare/loose: carry-on only, ≤100 Wh no approval, >100–160 Wh operator approval, ">160Wh Must be presented and carried as Cargo"). That table has no mobility-aid row, so it is not a removed-wheelchair-battery cap.
Not published for mobility aids. The spare figures FlyNamibia prints (≤100 Wh, >100–160 Wh with operator approval, >160 Wh cargo only, max 20 spares) belong to the general portable-electronics table at Clause 10.5.6 and do not state a wheelchair spare rating.
No wheelchair-specific spare count is published. Clauses 10.5.5(a) and 10.5.7 cap any passenger at 20 individually protected spare batteries and 15 portable electronic devices, but that is a general portable-electronics limit, not a mobility-aid allowance.
"Collapsible wheelchairs and mobility aids, batteries must be disconnected" (6.2.7 e), and clause 10.5.4 requires the battery to be separated from the device and individually protected against short circuit for devices carried in either checked or carry-on baggage. Any loose lithium battery must then travel in the cabin, not the hold (10.5.2).
Dry cells are expressly permitted for a personal electric wheelchair under the same 6.2.7 conditions: no leaks, terminals isolated, battery disconnected on a collapsible chair, battery clearly labelled "dry", and the chair checked in by the passenger.
"Passengers taking their own personal electric wheelchair are permitted wet or dry battery cells" (6.2.7), on condition that the passenger ensures there are no leaks, the terminals are isolated, the battery is disconnected on a collapsible chair, and the battery is clearly labelled "wet". Note the tension with clause 10.6.2(d), which lists wet cell batteries among the corrosive dangerous goods FlyNamibia does not permit.
Clause 6.2.7: "c) Passengers must ensure there are no leaks. d) The terminals must be isolated. e) Collapsible wheelchairs and mobility aids, batteries must be disconnected. f) Passenger must clearly label their batteries 'wet' or 'dry'." Spare batteries must be in original retail packaging, taped over, or in a separate bag or pouch (10.5.5 b).
Clause 6.3.5 requires, for every medical-clearance booking: "g) If a Manual wheelchair or a Battery-operated wheelchair. h) The Weight of the wheelchair, including battery if applicable." No spec sheet, MSDS or manufacturer label is demanded. A doctor's medical report is required for a range of conditions (6.4.1), and a MEDA/MEDIF form where FlyNamibia asks for one.
No dimensions are published for a powered chair; FlyNamibia says only that stowage space differs by aircraft type (6.2.6.3) and that a chair which cannot be lifted manually into the hold needs loading equipment at both airports (6.2.9).
"No battery-powered wheelchairs or mobility aids weighing more than 32kg will be allowed onboard and will need to be carried as cargo" (6.2.6), and 6.2.7(b) tells electric-wheelchair users to "Adhere to the weight limitation in Clause 6.2.6". Contradicted by 10.3.6, which exempts electric wheelchairs from the 32 kg per-piece cap. On Safari/Zambezi Cessna flights only a 20 kg manual chair is permitted.
Not published. FlyNamibia describes staff assistance to the aircraft and to the baggage claim area but never says where a powered chair is returned.
The binding practical constraint is not the battery but the airports: "Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load/unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids" (6.2.9). FlyNamibia serves Eros, Ondangwa, Katima Mulilo, Lüderitz, Oranjemund, Rundu and Walvis Bay as well as Windhoek Hosea Kutako and Cape Town.
Manual wheelchairs
Carried, but only after arranging with the Reservations Support desk at least three business days ahead, and space is rationed: "Regulations limit us to the amount of space available per flight" (6.2.3). On FlyNamibia Safari/Zambezi Cessna flights only one passenger with minor reduced mobility is permitted per aircraft, they must board and deboard unaided or with help from their own party, there is no ground handling at the airstrips, and written confirmation from the booking agent is required before tickets are issued (6.2.5.2).
"Wheelchairs within the limit will only be carried in the hold compartment of our aircraft and not permitted in the main cabin" (6.2.6.2). The one exception is on Safari/Zambezi Cessnas, where the single 20 kg collapsible chair "will be stored with the Checked baggage in the cargo pod or at the rear of the cabin".
Not applicable: wheelchairs are not permitted in the main cabin (6.2.6.2). The general cabin-bag limit is 56 x 36 x 23 cm and 8 kg.
No wheelchair dimensions are published. FlyNamibia says only that "The aircraft types FlyNamibia operates have different restrictions based on the size of the stowage space" (6.2.6.3).
"One mobility aid (up to 32kg)… is carried free of charge" and "No battery-powered wheelchairs or mobility aids weighing more than 32kg will be allowed onboard and will need to be carried as cargo" (6.2.6). Clause 10.3.6 separately exempts electric wheelchairs from the general 32 kg per-piece baggage cap, which contradicts 6.2.6. On Safari/Zambezi Cessna flights the limit is 20 kg (6.2.5.2 e).
Not published. FlyNamibia says its airport staff assist "from the check-in desk to the aircraft as well as from the aircraft to the arrival hall upon landing and to the baggage claim area" (6.2.11), but never says where a passenger's own chair is handed back.
FlyNamibia offers only one assistance code: "FlyNamibia only offers the following wheelchair types: 6.2.5.1 WCHR (Wheelchair Ramp)" — for passengers who can climb the aircraft steps and need no help in the aircraft to their seat, the toilet or with meals. There is no WCHS or WCHC service. Passengers who cannot self-toilet, cannot eat unaided or could not self-evacuate must travel with a ticketed escort aged 18+ seated next to them (6.2.15-6.2.17), and must sign an indemnity before wheelchair assistance is given (6.3.4).
Booking & cost
"Please contact us 72 hours before your flight to arrange the best assistance for your needs." The Conditions of Carriage are stricter in practice: wheelchair and medical assistance can only be booked Mon-Fri 08h00-17h00 and "no later than three (3) Business Days prior to departure", with Monday flights needing arrangements by 15h00 on the preceding Friday. The accessibility FAQ separately says "at least 48 hours".
Assisted Travel Services — inclusive travel assistance request form and accessibility FAQs (Internet Archive snapshot 2025-04-21 — the newest capture that exists; the live page was retried on 2026-07-29 and is Cloudflare-blocked) (opens in a new tab) · read 2025-04-21 Conditions of Carriage — clause 6.2 Passengers with Special Needs, 6.3 wheelchair requests, 10.5 Lithium Batteries (Internet Archive snapshot 2026-02-03, the newest capture; text identical to the 2025-11-04 capture except that the e-mail addresses are no longer Cloudflare-obfuscated) (opens in a new tab) · read 2026-02-03
"Passengers with special medical needs including those requiring wheelchair assistance are required to contact the FlyNamibia Reservations Support desk… prior to the flight. If you book your ticket by phone, website, or a travel agent, please tell the agent about any special needs before your booking is completed." FlyNamibia asks for the passenger's age and weight, whether the chair is manual or battery-operated, and the weight of the chair including battery.
Conditions of Carriage — clause 6.2 Passengers with Special Needs, 6.3 wheelchair requests, 10.5 Lithium Batteries (Internet Archive snapshot 2026-02-03, the newest capture; text identical to the 2025-11-04 capture except that the e-mail addresses are no longer Cloudflare-obfuscated) (opens in a new tab) · read 2026-02-03 Assisted Travel Services — inclusive travel assistance request form and accessibility FAQs (Internet Archive snapshot 2025-04-21 — the newest capture that exists; the live page was retried on 2026-07-29 and is Cloudflare-blocked) (opens in a new tab) · read 2025-04-21 Contact us — departmental e-mail addresses including "Special assistance" (Internet Archive snapshot 2025-09-01; deliberately kept over the newer 2025-11-04 capture, in which every address is Cloudflare-obfuscated to "[email protected]" and the department-to-address mapping is therefore unreadable) (opens in a new tab) · read 2025-09-01
"One mobility aid (up to 32kg) e.g., manual wheelchair, is carried free of charge in addition to the applicable free hold baggage allowance" (6.2.6), and "This assistance service is provided free of charge to the Passenger" (6.3.1). A chair the airline will not carry as baggage must instead be shipped as cargo at the passenger's own arrangement and expense.
"One mobility aid (up to 32kg) e.g., manual wheelchair, is carried free of charge in addition to the applicable free hold baggage allowance" (6.2.6). On Safari/Zambezi Cessna flights it is tighter still: "Only one (1) manually operated, fully collapsible wheelchair with a maximum weight of 20kg is permitted free of charge" (6.2.5.2 e).
"The liability of FlyNamibia regarding any claim… regarding Loss or Damage to Baggage is limited to the higher of: the sector fare paid by the Passenger for the Ticket; or the applicable Convention" (2.2.2, Warsaw or Montreal as applicable). No mobility-aid-specific valuation is published, and no figure is given. A chair too big to fit the conveyor belt may be handled as "Limited Release baggage", carried at the passenger's own risk with FlyNamibia indemnified against damage or theft claims (10.7). Complaints must be in writing within one month of travel.
On board
No aisle chair is offered. FlyNamibia states it "only offers the following wheelchair types: WCHR (Wheelchair Ramp)" — for passengers who can climb the aircraft steps and who "do not need assistance in the bus, on passenger steps and in the aircraft to/from the seat, toilets and with meals" (6.2.5-6.2.5.1).
Not offered: the only wheelchair service published (WCHR) is explicitly for passengers who do not need assistance in the aircraft to and from the toilets, and "The Passenger is unable to self-toilet" is listed as a case where a ticketed escort is required (6.2.15 d).
"Flight attendants are not permitted to assist with feeding or personal hygiene and toilet functions. They cannot lift or carry you, and they cannot provide medical services" (6.2.17). Occupational health and safety law also caps the weight of a person staff may carry at 100 kg (6.2.8). Passengers needing this care must travel with a ticketed escort or carer.
"Passengers with disabilities may not be seated at the emergency exit rows nor the row in front or the row behind the emergency exit" (6.2.4). An escort or carer, where required, must be seated next to the passenger at all times (6.2.15). No bulkhead or movable-armrest policy is published.
Fleet detail. No hold-door or hold-compartment dimensions are published. FlyNamibia states only that "The aircraft types FlyNamibia operates have different restrictions based on the size of the stowage space" (6.2.6.3), that hold space may be restricted on full flights and in certain weather so baggage can be offloaded to the next flight (10.2.2), and that a chair which cannot be lifted manually into the hold needs loading equipment at both ends (6.2.9). On the Safari/Zambezi Cessna operation the chair goes in the cargo pod or at the rear of the cabin and may not exceed 20 kg.
Worth knowing
RE-TESTED 2026-07-29. flynam.com is still behind a Cloudflare bot challenge: https and http, www and bare host, direct fetch, reader proxy with --render 25 and --render 40, plus /wp-json, /sitemap_index.xml and /wp-sitemap.xml, all returned 403 or the "Performing security verification" interstitial; flynamibia.com.na still does not answer at all. THE RECORD IS NO LONGER ARCHIVE-ONLY: FlyNamibia's own booking host, booking.flynam.com, is outside that wall and was read live — its Contact us page publishes the +264 83 339 0011 reservations line and its Conditions of Carriage page publishes the full clause list (6.2 Passengers with Special Needs, 6.3 Standard Information Needed for Any Wheelchair Request, 6.9 Special Assistance, 10.5 Lithium Batteries, 10.6 Dangerous Goods), independently confirming the structure the archived clauses are quoted from. The individual clause sub-pages on that host 302 to a 404, so the clause text itself still comes from the archive. Archive sources were also pulled forward: the Conditions of Carriage from 2025-11-04 to 2026-02-03 (newest capture; every wheelchair figure — 32 kg, 20 kg on Safari/Zambezi Cessnas, the 100/160 Wh lithium table, WCHR-only — is byte-identical, the sole difference being that the e-mails are no longer obfuscated) and the FAQs from 2025-09-01 to 2026-02-03 (content unchanged). NO FIGURE IN THIS RECORD CHANGED. The Assisted Travel Services page has no capture newer than 2025-04-21, so the 72-hour figure it carries is 15 months old — under the three-year line at which a hard number would be withdrawn, but worth confirming. Contact us was deliberately left at the 2025-09-01 capture: the newer 2025-11-04 capture obfuscates every address, destroying the department-to-address mapping. Substantive findings: FlyNamibia offers WCHR only — no aisle chair, no help to the toilet, no lifting — and requires a ticketed escort for anyone who cannot self-evacuate, self-toilet or eat unaided; assistance must be booked three business days ahead within office hours; the passenger must sign an indemnity before assistance is given. Three contradictions worth flagging: (1) clause 6.2.6 says no battery-powered wheelchair or mobility aid over 32 kg is allowed while clause 10.3.6 exempts electric wheelchairs from the 32 kg per-piece cap; (2) clause 6.2.7 permits "wet or dry battery cells" on a personal electric wheelchair while clause 10.6.2(d) lists wet cell batteries among prohibited corrosives; (3) the notice period is 72 hours on the Assisted Travel page, "at least 48 hours" in that page's own FAQ, and three business days in the Conditions of Carriage. LITHIUM WATT-HOUR FIELDS WITHDRAWN 2026-07-29 (accuracy audit): this record previously published 160 Wh in lithium_wh_installed_max, lithium_wh_removed_max and lithium_wh_spare_max, taken from the Clause 10.5.6 table. That table is FlyNamibia's GENERAL portable-electronics table — 10.5.1 introduces it as batteries "common in cameras, laptop computers, mobile phones, portable music players etc" and 10.5.7 restates its caps for "Portable Electronic Devices (PED)" — and it contains no mobility-aid row. Clause 6.2.7 does cross-refer wheelchair users to 10.5, but presenting a 100/160 Wh PED figure as a wheelchair cap would tell the owner of an ordinary 300–700 Wh power chair that it must travel as cargo, which FlyNamibia nowhere states about mobility aids. All three fields are now null; the general figures are quoted in each detail and labelled as not applying to mobility aids. FlyNamibia publishes no wheelchair-specific watt-hour rating, so a power-chair user must confirm acceptance in writing before booking. FlyNamibia codeshares and partners with Airlink; no Airlink policy has been imported into this record.
Sources
Every figure above traces to one of these.
- s1 Conditions of Carriage — clause 6.2 Passengers with Special Needs, 6.3 wheelchair requests, 10.5 Lithium Batteries (Internet Archive snapshot 2026-02-03, the newest capture; text identical to the 2025-11-04 capture except that the e-mail addresses are no longer Cloudflare-obfuscated) (opens in a new tab) · official · read 2026-02-03
- s2 Assisted Travel Services — inclusive travel assistance request form and accessibility FAQs (Internet Archive snapshot 2025-04-21 — the newest capture that exists; the live page was retried on 2026-07-29 and is Cloudflare-blocked) (opens in a new tab) · official · read 2025-04-21
- s3 Contact us — departmental e-mail addresses including "Special assistance" (Internet Archive snapshot 2025-09-01; deliberately kept over the newer 2025-11-04 capture, in which every address is Cloudflare-obfuscated to "[email protected]" and the department-to-address mapping is therefore unreadable) (opens in a new tab) · official · read 2025-09-01
- s4 FAQs — "Do you have special assistance for customers with disabilities?" (Internet Archive snapshot 2026-02-03, the newest capture; content unchanged from the 2025-09-01 capture) (opens in a new tab) · official · read 2026-02-03
- s5 FlyNamibia booking site — Contact us (live page on the airline's own booking host, publishing the +264 83 339 0011 reservations line) (opens in a new tab) · official · read 2026-07-29
- s6 FlyNamibia booking site — Conditions of Carriage contents (live page listing clause 6.2 Passengers with Special Needs, 6.3 Standard Information Needed for Any Wheelchair Request, 6.9 Special Assistance, 10.5 Lithium Batteries, 10.6 Dangerous Goods) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 6 official sources · 6 contacts · 69% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.