Eastar Jet

IATA ZE ICAO ESR Korea, Republic of · www.eastarjet.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice · no watt-hour cap on an installed battery.

Advance notice: 48hours before departure
Powered wheelchair: Conditional
Lithium, battery installed: No stated limit
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

1544-0080

Korea — 이스타항공 예약센터 / Reservation Centre 1544-0080 (books airport wheelchairs and issues the prior approval an electric wheelchair needs; no separate disability desk is published)

매일 09:00 - 18:00 (연중무휴) / daily 09:00-18:00 KST, open every day
Email

eastarpr@eastarjet.com

General company e-mail printed in the site footer (not a dedicated accessibility address — Eastar Jet publishes no special-assistance mailbox)
Relay / text

Printable picture/text communication card offered for deaf passengers and anyone who has difficulty communicating, linked from the special-assistance page as AAC_CARD_20240722.pdf. It is not a relay service — Eastar Jet publishes no TTY, text relay or WhatsApp channel.

의사소통카드 (AAC communication card)

1544-0080 is the general reservation centre; it is the only channel Eastar Jet names for booking a wheelchair and for the prior approval an electric wheelchair needs. The English page prints the number once as "1544-0800", contradicting the Korean page and the site footer — 1544-0080 is the number that appears everywhere else.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Conditional

"전동 휠체어의 경우 사전 조치를 위해 항공사의 승인이 필요합니다" / "For electric wheelchairs, airline approval is required for prior arrangements" — accepted only with prior approval obtained by phoning 1544-0080 with the chair's specification and battery type/capacity. Carriage is decided per battery type under the IATA DGR, and a powered chair may travel only as checked baggage.

도움이 필요한 고객 — 휠체어가 필요한 고객 / 본인 휠체어 이용 승객 (Korean special-assistance page) (opens in a new tab) · read 2026-07-29 Passenger requiring assistance Guide — Passengers Needing Wheelchair / Passengers Using Own Wheelchair (English mirror of s1) (opens in a new tab) · read 2026-07-29 수하물 서비스 — 운송제한물품: 리튬배터리 / 전동휠체어(이동보조장비) 배터리 제한표 (opens in a new tab) · read 2026-07-29 Baggage service — Restricted items: Lithium batteries / Electric wheelchair (mobility aids) battery table (English mirror of s3) (opens in a new tab) · read 2026-07-29 국제여객운송약관 (International Conditions of Carriage, rev. 2025-01-20) — 제26조 수하물, 제39조 항공사의 책임 (PDF) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries

Conditional

Lithium-battery wheelchairs have their own row in the battery table and are accepted with prior airline approval. They are the single exception to the blanket ban on lithium-powered ride-on devices: "All personal devices powered by lithium batteries are not permitted in both carry-on and checked baggage, regardless of battery capacity (excluding electric wheelchairs)".

수하물 서비스 — 운송제한물품: 리튬배터리 / 전동휠체어(이동보조장비) 배터리 제한표 (opens in a new tab) · read 2026-07-29 Baggage service — Restricted items: Lithium batteries / Electric wheelchair (mobility aids) battery table (English mirror of s3) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair

No stated limit

"① 배터리 일체형 : 제한 없음" / "① Non-removable Battery : No restriction" — no watt-hour cap when the battery stays in the chair, provided the design protects the battery and it is securely installed in the device.

Watt-hour cap — battery removed into the cabin

300 Wh

"② 배터리 분리형 : 300wh" / "② Removable battery : Up to 300Wh". A removed battery may be carried in the cabin only, packed against short circuit in a battery case or pouch.

Watt-hour cap — spare battery

300 Wh

Spare batteries, cabin only: "① 1개일 경우 300wh 이하 ② 2개일 경우 각 160wh 이하" / "① 1 battery : 300Wh or less ② 2 batteries : 160Wh or less".

Spare batteries permittedmaximum number under any published configuration

Lithium wheelchair spares: one spare of up to 300 Wh, or 2 spares of up to 160 Wh each — carry-on only, never checked. Non-lithium chairs instead: max 2 dry-cell spares, max 1 non-spillable spare, no spillable spare at all, and those travel in checked baggage only.

Battery must be removed

Not published

Eastar Jet never says a removable battery must be taken out. It only distinguishes the designs (non-removable = no Wh cap, removable = 300 Wh) and states that once removed a lithium battery may travel in the cabin only, while a removed dry or wet battery may travel in the hold only.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Conditional

Dry-cell and non-spillable chairs are listed in the accepted table, subject to the same prior airline approval. Their spares go in checked baggage only, never in the cabin: "건식배터리 : 2개 이하 / 비누출형배터리 : 1개 이하" (max 2 dry cell, max 1 non-spillable).

Wet / spillable batteries

Conditional

Wet-battery chairs appear in the accepted table ("건식 배터리 및 습식 배터리 전동 휠체어") but, like every powered chair, need prior airline approval. Spare spillable batteries are refused outright ("누출형배터리 : 여분 배터리 운송 불가"); a removed spillable battery travels in the hold only, robustly packed with sufficient absorbent material.

Terminal protection & immobilisation

Short-circuit protection required; a non-removable battery must be securely installed and protected by the device design

Lithium: "분리된 배터리 및 여분의 배터리는 기내 반입만 가능하며, 단락방지를 위한 적절한 포장(배터리 케이스, 파우치 등)". Dry/wet: hold only, "단락방지를 위한 단단하고 견고한 포장(누출형 배터리의 경우, 충분한 흡수재 포함)". Non-removable: "the design must provide adequate protection for the battery, and the battery must be securely installed within the device".

Paperwork the airline wants

A battery photograph or manual, or an MSDS, plus the chair's dimensions

"전동휠체어의 규격 및 배터리 정보(종류/용량)를 확인할 수 있는 배터리 사진이나 설명서, 물질안전보건자료(MSDS)를 준비하시어… 예약센터(1544-0080)으로 문의". Carriage may be refused if the battery type or watt-hour rating cannot be verified.

Size limit for a powered chair

Not published

No maximum size is published. The airline asks passengers to supply "전동휠체어의 규격" (the chair's dimensions) when seeking approval, but publishes no figure it will accept or refuse.

Weight limit for a powered chair

Not published

No weight limit is published for powered wheelchairs; Eastar Jet asks for the chair's specification case by case instead.

Returned at the aircraft door

Yes

The "본인 휠체어 이용 승객 / Passengers Using Own Wheelchair" section, which also carries the electric-wheelchair rule, says the chair may be used up to the boarding gate, is loaded into the hold from the gate, and is returned first at the arrival gate, subject to airport conditions.

A powered chair may never be taken into the cabin: "전동휠체어는 배터리 위험성 등으로 위탁만 가능" / "electronic wheelchair can be consigned as checked baggage only due to dangers of batteries". Carriage may be refused outright if the battery type or capacity cannot be confirmed.

Manual wheelchairs

Manual chairs accepted

Yes

"장애인 본인이 사용하는 휠체어는 위탁수하물로 처리되어 운송된다" — a wheelchair used by a disabled passenger is carried as checked baggage, and the passenger may use it up to the boarding gate. Canes, crutches and wheelchairs are also listed among items permitted both in the cabin and as checked baggage.

Folding chair may travel in the cabin

Yes

International Conditions of Carriage Art. 26(7)(나)(4): a fully collapsible wheelchair, crutches, braces or prosthetic devices used by a disabled passenger may be carried in the cabin free of charge in addition to the one free carry-on bag. The restricted-items page likewise lists 지팡이, 목발, 휠체어 under items allowed in the cabin as well as in the hold.

국제여객운송약관 (International Conditions of Carriage, rev. 2025-01-20) — 제26조 수하물, 제39조 항공사의 책임 (PDF) (opens in a new tab) · read 2026-07-29 수하물 서비스 — 운송제한물품: 리튬배터리 / 전동휠체어(이동보조장비) 배터리 제한표 (opens in a new tab) · read 2026-07-29 Baggage service — Restricted items: Lithium batteries / Electric wheelchair (mobility aids) battery table (English mirror of s3) (opens in a new tab) · read 2026-07-29

In-cabin stowage limit

Not published

No size limit is published for a folding chair stowed in the cabin. The ordinary free carry-on item is capped at 115 cm total (55 x 40 x 20 cm), but the folding wheelchair is an extra free item outside that allowance and no dimensions are given for it.

Size limit for a checked manual chair

Not published

No maximum wheelchair size is published. Eastar Jet flies a single-type Boeing 737 fleet but publishes no hold-door or hold-compartment figures.

Weight limit for a manual chair

Not published

No weight limit is published for wheelchairs. The general checked-baggage rule (Conditions of Carriage Art. 26(6): a bag over 203 cm total of three dimensions or over 32 kg may be refused without prior arrangement) is not stated to apply to mobility aids.

Returned at the aircraft door

Yes

"항공기 탑승구까지 본인의 휠체어를 이용하실 수 있으며, 탑승구에서는 휠체어를 수하물 칸으로 별도 탑재해 드립니다. 도착지 탑승구에서부터 휠체어를 사용하실 수 있도록 먼저 인도해드립니다. (해당 공항 사정에 따라 변동될 수 있습니다.)" — taken at the gate, returned first at the arrival gate, subject to airport conditions.

A manual chair is handled as ordinary checked baggage; Eastar Jet publishes no wheelchair-specific packing, labelling or immobilisation requirement.

Booking & cost

Advance notice requiredhours before scheduled departure

48h

"항공편 출발 최소 48시간 이전까지 예약센터(1544-0080)를 통해 사전 신청" / "apply for wheelchair in advance until 48 hours before the departure". Priority seating is a separate request, by 24 h before departure (s6). No deadline is published for electric-wheelchair approval beyond "prior approval required".

How to request assistance

Call the reservation centre 1544-0080 at least 48 h before departure, then tell the check-in counter on the day; an electric wheelchair also needs prior airline approval through the same number

"Contact reservation center and apply for wheelchair in advance until 48 hours before the departure. On the departure date, talk to check-in counter's staff to use the wheelchair." For a powered chair: "Electronic wheelchair requires prior approval from the airline… please prepare Material Safety Data Sheet (MSDS)… and contact our reservation center (1544-0080)".

Charge for carrying the aid

No fee

Airport wheelchairs are lent "무료로" (free of charge). International Conditions of Carriage Art. 26(7)(나)(4) lets a disabled passenger carry "완전히 접을 수 있는 휠체어, 목발, 받침목 또는 의수, 의족류 등 보조기구" free in the cabin in addition to the free carry-on allowance. Nothing on the site imposes a charge for carrying a mobility aid.

Mobility devices carried free

Not published

Eastar Jet does not publish how many mobility devices one passenger may bring.

If they damage your chair

Montreal Convention limit of 1,519 SDR per passenger for checked and cabin baggage; no special mobility-aid valuation

International Conditions of Carriage Art. 39: "몬트리올 협약이 적용되는 운송의 경우에 이스타항공의 책임한도는 위탁수하물과 휴대수하물에 대해 1인당 1,519 SDR로 한다", higher only if excess valuation is declared and paid for. The domestic conditions set 1,288 SDR per passenger. Damage must be notified in writing within 7 days of collecting the bag.

국제여객운송약관 (International Conditions of Carriage, rev. 2025-01-20) — 제26조 수하물, 제39조 항공사의 책임 (PDF) (opens in a new tab) · read 2026-07-29 국내여객운송약관 (Domestic Conditions of Carriage) — 제29조 운송거절·제한, 제39조 항공사의 책임 (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair

Yes

"모든 항공기 내에는 휠체어가 비치되어 있으므로, 기내 휠체어 사용이 필요하다면 객실 승무원에게 말씀해 주시기 바랍니다" / "Wheelchair are available on board for all flights. If you need to use wheelchair on board, please talk to the flight attendant."

Accessible lavatory

Not published

Not published; Eastar Jet says nothing about lavatory accessibility on its all-narrowbody Boeing 737 fleet.

Crew help you transfer

Not published

Not published. The site tells you to ask a flight attendant if you need the on-board wheelchair, but does not say whether crew will help you transfer between your seat and it.

Seating & movable armrests

Priority seating for passengers with reduced mobility, requested through the reservation centre by 24 hours before departure

"이스타항공은 교통약자 고객을 위해 우선좌석 서비스를 운영하고 있습니다. 출발일 24시간 전까지 예약센터(1544-0080)를 통해 우선좌석 운영서비스를 신청". Eligible: passengers aged 75+, passengers with an infant under 24 months, passengers with impaired mobility or a disability welfare card, and pregnant passengers. Priority check-in at dedicated airport counters is offered to the same group.

도움이 필요한 고객 — 우선좌석 운영 서비스 / 우선 수속 서비스 / 서비스 적용 대상 (opens in a new tab) · read 2026-07-29

Fleet detail. No hold-door or hold-compartment dimensions are published. The only size/weight figures on the site are the general checked-baggage rule in Conditions of Carriage Art. 26(6): a bag whose three dimensions total more than 203 cm, or which weighs more than 32 kg, may be refused without prior arrangement — Eastar Jet does not say whether that applies to a wheelchair.

Worth knowing

Korean-language site with a full English mirror (?lang=EN) carrying the same wheelchair and battery text. The battery detail is unusually good for a low-cost carrier: a non-removable lithium battery has no watt-hour cap, a removable one is capped at 300 Wh, and spares are one at 300 Wh or two at 160 Wh. Weak points: no published size or weight limit for either a manual or a powered chair, no dedicated accessibility phone line or e-mail (everything goes through the general reservation centre 1544-0080, staffed 09:00-18:00 KST only), and a powered chair can never enter the cabin. Two inconsistencies for a human to re-check: (1) the English page prints the reservation number as "1544-0800" where the Korean page and footer say 1544-0080; (2) the Conditions of Carriage popup embedded in the website still shows the old Montreal baggage limit of 1,288 SDR while the current PDF (rev. 2025-01-20) says 1,519 SDR — the PDF figure is used here. Portable oxygen concentrators are restricted to dry-cell or lithium batteries of 160 Wh or less with no in-flight power available (s7). Eastar Jet does not serve the USA, so there is no DOT Complaints Resolution Official page.

Sources

Every figure above traces to one of these.

s1 도움이 필요한 고객 — 휠체어가 필요한 고객 / 본인 휠체어 이용 승객 (Korean special-assistance page) (opens in a new tab) · official · read 2026-07-29
s2 Passenger requiring assistance Guide — Passengers Needing Wheelchair / Passengers Using Own Wheelchair (English mirror of s1) (opens in a new tab) · official · read 2026-07-29
s3 수하물 서비스 — 운송제한물품: 리튬배터리 / 전동휠체어(이동보조장비) 배터리 제한표 (opens in a new tab) · official · read 2026-07-29
s4 Baggage service — Restricted items: Lithium batteries / Electric wheelchair (mobility aids) battery table (English mirror of s3) (opens in a new tab) · official · read 2026-07-29
s5 국제여객운송약관 (International Conditions of Carriage, rev. 2025-01-20) — 제26조 수하물, 제39조 항공사의 책임 (PDF) (opens in a new tab) · official · read 2026-07-29
s6 도움이 필요한 고객 — 우선좌석 운영 서비스 / 우선 수속 서비스 / 서비스 적용 대상 (opens in a new tab) · official · read 2026-07-29
s7 도움이 필요한 고객 — 의사소견서가 필요한 고객 / 휴대용 산소 발생기(POC) 안내 (opens in a new tab) · official · read 2026-07-29
s8 국내여객운송약관 (Domestic Conditions of Carriage) — 제29조 운송거절·제한, 제39조 항공사의 책임 (opens in a new tab) · official · read 2026-07-29

Record status researched · confidence high · 8 official sources · 3 contacts · 75% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

Eastar Jet

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality