All airlines Europe
Corendon Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneTürkiye — Call Centre (24/7)24 hours a day, 7 days a week
- PhoneOther countries — Call Centre (24/7)24 hours a day, 7 days a week
- PhoneNetherlands — Call Centre24 hours a day, 7 days a week
- PhoneGermany — Call Centre24 hours a day, 7 days a week
- PhoneBelgium — Call Centre (English)24 hours a day, 7 days a week
- PhonePoland — Call Centre (English)24 hours a day, 7 days a week
- PhoneUnited Kingdom — Call Centre24 hours a day, 7 days a week
- PhoneSpain — Call Centre24 hours a day, 7 days a week
- PhoneAustria — Call Centre24 hours a day, 7 days a week
- PhoneDenmark — Call Centre (English)24 hours a day, 7 days a week
- EmailCustomer service address published in the contact page's structured data (not shown in the visible page text)
- Online form
Corendon publishes no dedicated disability or accessibility phone line, no special-assistance email and no TTY/relay service — the ten numbers above are the general 24/7 Call Centre, and the Customer contact form is the only written channel. The published email address is only present in the contact page's schema.org markup, so treat it as unverified for assistance requests. All of this covers flight numbers XC and XR only; for CD flights (Corendon Dutch Airlines) the site sends you to www.corendon.nl/klantenservice.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Battery-powered wheelchairs appear in Corendon's Dangerous Goods Table in three variants (removable lithium-ion, non-spillable, and installed flow/spillable batteries) and every one carries the line "Confirmation via the Customer Contact Form is required" — i.e. prior approval. The chair must also arrive flight-ready: "Ground handling officers do not have the necessary equipment to disassemble batteries or chargers."
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29 Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
Accepted subject to prior confirmation via the Customer Contact Form. For a collapsible lithium-ion powered device "the lithium-ion battery must be removed and carried in the cabin"; a battery that cannot be fully removed stays in the chair with its terminals disconnected but must meet the UN Manual of Tests and Criteria, Part III, Section 38.3, with proof at check-in.
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29
No watt-hour cap published for a battery that stays in the chair. Corendon says only "Wheelchairs with batteries that cannot be fully removed are taken onboard by disconnecting the battery terminals. Those batteries must meet the requirements of the 'UN Manual of Tests and Criteria', Part III, Section 38.3." Its 300 Wh / 160 Wh figures are written for the removable-battery case — do not read them across.
"Portable support devices: Cordless portable devices powered by a lithium-ion battery (collapsible). In this case, the lithium-ion battery must be removed and carried in the cabin. The batteries of such wheelchairs must not exceed 300 watt hours, or the battery of a device equipped with two batteries required for operation must not exceed 160 watt hours per battery."
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29
"A maximum of one spare battery not exceeding 300 watt hours or two spare batteries not exceeding 160 watt hours each may be carried in the cabin."
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29
"A maximum of one spare battery not exceeding 300 watt hours or two spare batteries not exceeding 160 watt hours each may be carried in the cabin" — two only if each is 160 Wh or less, one if it is up to 300 Wh. Spares go in the cabin, never the hold, and need confirmation via the Customer Contact Form.
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29
Depends on the chair. Collapsible lithium-ion powered devices: "the lithium-ion battery must be removed and carried in the cabin". Batteries that cannot be fully removed travel installed with the terminals disconnected. Non-spillable/dry batteries may go in the hold with the battery disconnected and strapped to the chair, but "if the wheelchair cannot be loaded upright, be stacked, secured and emptied, its battery must be disconnected and taken to the baggage compartment separately".
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29 Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
"Battery-powered wheelchairs or other similar portable devices powered by batteries which do not leak or which comply with Special Provision A123 or A199 of the IATA Dangerous Goods Regulations, provided that the batteries are protected against short circuits (e.g. placed in a battery container and securely attached to the wheelchair). Confirmation via the Customer Contact Form is required." The special-conditions page adds that the battery must be disconnected, securely attached and its poles insulated.
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29 Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
DG table, wheelchairs with flow (spillable) batteries: the battery "may have the battery installed in the device, provided that they are always loaded, secured ... and unloaded in an upright position. The battery terminals must be protected from short circuits, e.g. enclosed in a battery container, and the battery must be securely fastened to the wheelchair. Confirmation via the Customer Contact Form is required." If the chair cannot be loaded upright the battery must come out and travel separately in the hold in a plastic container.
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29 Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
Yes. Special conditions: the battery must be "disconnected, securely attached to the wheelchair and the poles of the battery are insulated"; carried loose in the hold it "must be placed in a plastic bowl or container, thereby the contamination and corrosion of the cargo compartment shall be prevented". The DG table repeats that terminals must be protected against short circuit, e.g. enclosed in a battery container.
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29 Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29
For a battery that cannot be fully removed: "Those batteries must meet the requirements of the 'UN Manual of Tests and Criteria', Part III, Section 38.3. Proof must be provided when checking in at the airport, e.g. by a certificate from the manufacturer, or a personal written confirmation." Every wheelchair-battery variant additionally needs "Confirmation via the Customer Contact Form".
Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · read 2026-07-29
The same single figure Corendon publishes for all wheelchairs: "Sizes of wheelchairs to be carried should not be larger than 114*86 cm", given in the Turkish text as the condition for carriage in the cargo compartment. Corendon does not say which number is which axis; the width/height split shown here is not the airline's.
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29 Kurallar ve Yönetmelikler — Özel durumlar (Turkish original of the special-assistance rules) (opens in a new tab) · read 2026-07-29
Not published — Corendon states no weight limit for a powered wheelchair.
Not published — Corendon does not say where a checked powered wheelchair is returned.
Corendon puts the whole burden of preparing the chair on the passenger: "It is the responsibility of the passenger to ensure the wheelchair is correctly folded or if applicable batteries disconnected and stored in the correct containers in order for it to be loaded on the aircraft. Ground handling officers do not have the necessary equipment to disassemble batteries or chargers. Therefore, it can only be transported if it is ready for the flight." Report to the desk at least 2 hours before departure for this. Separately, personal electric devices such as electric skateboards, mini Segways and self-balancing wheels are refused outright.
Manual wheelchairs
Wheelchairs are carried in the cargo compartment, and "in the case of manual wheelchairs or those accompanied by attendants, there is no limit on the number of wheelchairs allowed" on a flight. "It is the responsibility of the passenger to ensure the wheelchair is correctly folded ... in order for it to be loaded on the aircraft" — ground staff will not prepare it for you.
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
Not published — Corendon describes no in-cabin stowage for a folding manual wheelchair; every wheelchair statement on the page concerns the cargo compartment.
Not published — Corendon describes no in-cabin wheelchair stowage space or closet.
"Sizes of wheelchairs to be carried should not be larger than 114*86 cm." The Turkish original makes clear it is the condition for hold carriage: "Tekerlekli sandalyelerin kargo bölümünde taşınabilmesi için ölçülerinin 114*86 cm'den büyük olmamalıdır." Corendon does NOT label which figure is which axis — the width/height split shown here is not the airline's wording. Confirm the orientation before you fly.
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29 Kurallar ve Yönetmelikler — Özel durumlar (Turkish original of the special-assistance rules) (opens in a new tab) · read 2026-07-29
Not published — Corendon states no weight limit for a wheelchair.
Not published — Corendon says reduced-mobility passengers "are accompanied by the ground staff after landing" but never says whether the wheelchair itself comes back at the aircraft door or on the baggage belt.
Per-flight caps: "The maximum number of wheelchairs that can be accepted on a flight is 10" — max 10 WCHR, max 10 WCHS, max 4 WCHC — and "requests above this number cannot be accepted due to safety measures", except that manual wheelchairs and passengers travelling with an attendant are not counted against the limit.
Booking & cost
"When you notify us at least 48hrs before the scheduled departure time of your flight, we can ensure that you recieve the service you need in the best way possible by directing this request to the airport service provider. It may not be possible for the airport to provide timely service for the requests made less than 48 hours before the scheduled departure time." A wheelchair or battery needing preparation also requires "an application ... to the counter at least 2 hours in advance".
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
"Our passengers having such conditions are required to give information to the agency from which they purchased their tickets during the booking or by filling out the Special Request Form on our website and to obtain confirmation that the assistance can be arranged for their specific flight. Since the wheel-chair support will be evaluated according to the limited resources on the aircraft, once it is confirmed, you will be informed." The contact form has a category "Baggage included in special services (pushchair, wheelchair etc.)".
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29 Customer contact form (category: Baggage included in special services — pushchair, wheelchair etc.) (opens in a new tab) · read 2026-07-29
Under "Wheelchair wage tariff" Corendon lists who gets wheelchair service free of charge: passengers 65 or over, holders of a disability card, passengers with a medical report stating they need a wheelchair, and "our passengers who bring their own wheelchairs". For WCHC it adds "If requested by the passenger, wheelchair service is provided free of charge by Corendon Airlines." Corendon does not separately state that a checked mobility aid sits outside the baggage allowance.
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
Not published — Corendon caps the number of assisted passengers per flight (10 WCHR, 10 WCHS, 4 WCHC), but never says how many mobility devices one passenger may bring.
Other baggage rules: "Corendon Airlines takes no responsibility for loss or damage to baggage"; "Corendon Airlines shall not be held liable for loss or damages of protruding parts such as wheels, feet, locks, straps, pull handles"; "Corendon Airlines base settlements on the weight of the baggage in case of any damaged/lost baggage. Private insurance companies' base settlements on value." No mobility-aid exception is published.
Baggage allowance — Other baggage rules (liability for damaged/lost baggage) (opens in a new tab) · read 2026-07-29
On board
Not published — Corendon says nothing about an on-board aisle chair on any of its aircraft.
Not published — Corendon mentions the cabin lavatory only inside its WCHR/WCHS/WCHC definitions, never whether any lavatory is accessible.
Not published as such. Corendon says reduced-mobility passengers "are accompanied by the ground staff after landing and to the aircraft after the completion of the Check-in operation", but never says who transfers a passenger between wheelchair and aircraft seat; its WCHC definition describes someone who "cannot make long journeys alone without a companion".
"Our passengers with reduced mobility can only travel on window seats (A and F seats). Seats other than these can be allocated according to the physical condition of the passengers depending on the assessment of the airport Check-in personnel." Exit rows are barred to "passengers with limited mobility" and crew will reseat anyone placed there. Corendon publishes nothing about movable armrests.
Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · read 2026-07-29
Fleet detail. Corendon's only size rule is a flat "114*86 cm" maximum for a wheelchair to go in the cargo compartment; it publishes no per-aircraft hold or door dimensions and does not say which axis each figure refers to.
Worth knowing
English pages, cross-checked against the Turkish originals (the operator is Turistik Hava Taşımacılık A.Ş., Antalya). Everything here applies only to flight numbers XC and XR; the site repeats on every page that CD flights (Corendon Dutch Airlines) are governed by www.corendon.nl/klantenservice, so do not read this record across to CD. A human should re-check: (1) the "114*86 cm" maximum wheelchair size is published with no axis labels in either language — the width/height mapping here is an editorial choice, and anyone with a chair near that size must confirm the orientation; (2) Corendon demands prior "Confirmation via the Customer Contact Form" for every wheelchair-battery variant yet publishes no dedicated accessibility phone line or email, and the only email address on the contact page lives in its schema.org markup; (3) per-flight caps of 10 WCHR / 10 WCHS / 4 WCHC mean a powered-chair user can be refused on capacity grounds even with 48 h notice — wheelchair support "will be evaluated according to the limited resources on the aircraft"; (4) the airline flatly disclaims responsibility for damage to baggage and settles on weight, with no mobility-aid carve-out; (5) nothing on the site mentions an on-board aisle chair, an accessible lavatory or gate delivery; (6) the 300 Wh / 160 Wh figures belong to the removable-battery case only — there is no published cap for a battery that stays installed, only a UN 38.3 proof requirement at check-in.
Sources
Every figure above traces to one of these.
- s1 Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility) (opens in a new tab) · official · read 2026-07-29
- s2 Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles) (opens in a new tab) · official · read 2026-07-29
- s3 Support Center — Contact (Call Centre numbers by country) (opens in a new tab) · official · read 2026-07-29
- s4 Baggage allowance — Other baggage rules (liability for damaged/lost baggage) (opens in a new tab) · official · read 2026-07-29
- s5 Customer contact form (category: Baggage included in special services — pushchair, wheelchair etc.) (opens in a new tab) · official · read 2026-07-29
- s6 Kurallar ve Yönetmelikler — Özel durumlar (Turkish original of the special-assistance rules) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 6 official sources · 12 contacts · 71% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.