All airlines Asia Pacific
Capital Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneChina (domestic) 95375 — 24-hour customer service hotline; the number Capital names for special-passenger applications, wheelchair bookings and telephone booking for blind passengers24/7 (7×24小时)
- PhoneOverseas — 24-hour customer service hotline, printed as 境外拨打+8689895375 / +86-9537524/7 (7×24小时)
- PhoneService complaint hotline — 95375-7 (domestic) / +86 89895375-7 (overseas), printed in the site footer
- PhoneService complaint supervision line 1 — printed as 010-6961 5308Mon–Fri 08:30–12:00 and 13:00–17:30
- PhoneService complaint supervision line 2 — printed as 010-6961 5309Mon–Fri 08:30–12:00 and 13:00–17:30
- PhoneLondon office (general sales; no accessibility line published) — printed as 07421356783Mon–Fri 09:00–17:00 local
- PhoneAustralia office (general sales) — printed as +61436868878 / +61432183811Mon–Fri 09:00–17:00 local
- PhoneMoscow office (general sales) — printed as 007-495-6600555Mon–Fri 09:00–18:00 local
- PhoneJapan office (general sales) — printed as 0081-6-6264-1787 / 0081-6-6264-1788Mon–Fri 09:30–18:30 local
- PhoneMadrid office (general sales) — printed as (00)34-910052001Mon–Fri 08:30–17:00 local
- EmailService complaint mailbox (服务投诉受理邮箱) as printed on Capital's Service Commitment page
- EmailService-complaint mailbox (服务投诉受理邮箱) printed in Capital Airlines' International Conditions of Carriage, ch.18 — hosted on hnair.com, the HNA / Hainan Airlines group domain
- EmailNorth China region office (Beijing Daxing base / Capital Airlines Building) — general enquiries, not accessibility-specific
- EmailLisbon office — the only overseas office for which Capital publishes an e-mail address
- Online form
- Online form
There is no disability desk, no accessibility e-mail, no TTY/text relay and no online assistance-request form — every mobility arrangement runs through the general 95375 call centre or a Capital direct ticket office. The whole site is Chinese-only: the top-nav "English" link does not lead to an English Capital Airlines site, it leaves the site for hainanairlines.com, a different airline; https://www.jdair.net/en returns 404. Other regional office e-mails printed on Contact Us: re.cai@jdair.net (East region, Hangzhou), xieqi@jdair.net (Yunnan region, Kunming), cq-pan@jdair.net (Hainan region, Haikou). Headquarters fax 010-50933357, postcode 100621, 首都航空大厦, 货运北路3号, Shunyi, Beijing.
Read it from the source
- 障碍旅客 — Passengers with disabilities (wheelchair service categories, notice deadlines, group limits) (opens in a new tab)
- 特殊行李运输规定 §三(二) — Wheelchairs and mobility devices (free carriage, gate check-in, electric-chair conditions) (opens in a new tab)
- 锂电池及危险品运输规定 — Lithium battery and dangerous goods rules, rows 24–26 (mobility aids) (opens in a new tab)
- 国际/地区行李运输规定 — International & regional baggage rules (folding wheelchair carried free, cabin stowage) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted, but only by prior arrangement and with Capital's approval. The dangerous-goods table requires for every battery type 「旅客应事先和每一承运人做好安排,并且应获得承运人批准」 and 「应通知机长」 of the battery/chair position. The domestic Conditions of Carriage art. 73 lists 「旅客旅行途中使用的电动轮椅」 as a restricted article carried only with Capital's consent, and the disability page says a ticket for a passenger with a battery-powered wheelchair may only be sold 「请示AOC后」. A chair whose lithium battery is not removable may not be checked at all.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29 北京首都航空有限公司旅客、行李国内运输总条件 (Domestic conditions of carriage, in force 16 Jul 2026 — art. 29 restricted passengers, art. 73 electric wheelchairs, art. 112 baggage liability) (opens in a new tab) · read 2026-07-29 特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29
Row 26 「电动轮椅等助行器(锂电池驱动)」: prior arrangement with every carrier and carrier approval required; the captain is told where the chair is in the hold and where the removed lithium battery is in the cabin. 「如助行器不能为电池提供充分的防损坏保护,则应卸下锂电池,并在客舱中携带」, terminals insulated and the battery in a separate protective case; the battery must meet UN Manual of Tests and Criteria Part III sub-section 38.3. Critically: 「若电动轮椅等助行器的锂电池不可拆卸,禁止托运携带」.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
No watt-hour ceiling is published for a battery that stays in the chair — and for a non-removable lithium battery there is no allowance at all: 「若电动轮椅等助行器的锂电池不可拆卸,禁止托运携带」 (checked carriage prohibited). Do not read Capital's general 160 Wh baggage ceiling across: the prohibited-items list that carries it says in the same line 「(电动轮椅使用的锂电池另有规定)」— lithium batteries used by electric wheelchairs are governed separately.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
Not published. Row 26 requires the main lithium battery to be removed and carried in the cabin whenever the chair cannot protect it, with insulated terminals, a protective case and UN 38.3 compliance, but states no watt-hour cap for that removed battery. The 100 Wh / 160 Wh figures elsewhere in the table are the consumer-electronics and power-bank rules and are expressly not the wheelchair rule.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
「旅客可以携带一块最大不超过不得超过300Wh或两块每块不超过160Wh的备用电池」— a passenger may carry one spare of at most 300 Wh, or two spares of at most 160 Wh each. (The sentence contains a duplicated 「不超过不得超过」 in Capital's own text.) Spares travel in the cabin, individually protected against short circuit.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
Maximum two: one spare up to 300 Wh, or two spares of up to 160 Wh each. Row 22 adds that 「轮椅或者其他助行器的备用锂电池携带数量包含在所有20块备用电池中,同时必须满足轮椅和其他助行器的相关要求」— wheelchair spares count inside the overall 20-spare-battery cabin limit and must also satisfy the wheelchair rules. Spare batteries may never be checked.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
For all three battery types removal is required only 「如果不能为电池提供足够的保护」/「如助行器不能为电池提供充分的防损坏保护」— if the aid does not adequately protect the battery. A removed lithium battery must go into the cabin; a removed non-spillable or wet battery goes into the hold in rigid packaging. But a lithium chair whose battery cannot be removed at all is refused for checked carriage, so in practice a lithium user must be able to demonstrate the battery comes out.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
Row 24 「电动轮椅等助行器(防漏型电池、包括镍氢电池、干电池等驱动)」 is ticked for checked baggage, with carrier approval and captain notification of the packed battery's position in the hold. The battery must pass the vibration and pressure-differential tests, the circuit must be disconnected and the aid strapped down. 「如果不能为电池提供足够的保护,则电池必须拆下」— the chair then travels battery-less as checked baggage and the removed battery goes in strong rigid packaging in the hold, with the captain told where.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
Row 25 「电动轮椅等助行器(非防漏型电池驱动)」 is ticked for checked baggage with carrier approval and captain notification. 「装有非防漏型电池的轮椅,在可能的情况下应始终以直立方式装运、放置、固定与卸下」; the carrier verifies the battery is disconnected, terminals insulated and the battery firmly attached. If the aid cannot protect the battery it must be removed, the chair goes as checked baggage and the battery travels in leak-proof rigid packaging, upright, with absorbent material, marked 「BATTERY, WET, WITH WHEELCHAIR」 or 「…WITH MOBILITY AID」 plus corrosive and orientation labels.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
Special-baggage page: 「电池必须断路,两极用胶带包好以防短路,并牢固地附于轮椅上」— the battery must be disconnected, both terminals taped to prevent short circuit and firmly attached to the chair; 「轮椅两侧贴上『向上』标识,以避免倒置;轮椅在装卸过程中始终保持直立,并应在货舱内进行固定,以防滑动」. The dangerous-goods table repeats terminal insulation for each battery type, and requires a removed lithium battery to be insulated and put in a separate protective case.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29 行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29
「无法确定锂含量或额定能量的锂电池(例如标注不清晰或未标注,且无其他证明),首都航空拒绝运输」. Every installed or spare lithium battery must be 「正规产品,包含厂家信息、警示说明、标识等」 and of a type tested to UN Manual of Tests and Criteria Part III §38.3. Capital notes its dangerous-goods rules are 「严于」 the ICAO Technical Instructions and IATA DGR. Service forms 《特殊旅客服务需求单》 A/C are completed at the ticket or check-in desk; permanent disability needs no medical certificate, temporary impairment does.
行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · read 2026-07-29 特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29
No maximum powered-chair size, hold-door aperture or compartment figure is published for any aircraft in the fleet. Capital's only sizing statement for wheelchairs is 「因机型空间限制及轮椅类型不同,请提前联系我们的工作人员,我们将妥善安置」— because of aircraft-type space limits and differing chair types, contact staff in advance. The 40×60×100 cm / 203 cm general special-baggage envelope at the head of the same page is not applied to wheelchairs in the wheelchair section.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29
No weight cap specific to a powered wheelchair is published, and no procedure for an over-weight chair (e.g. carriage as freight) is described. Only the general checked-baggage limits exist — 50 kg per piece domestically, above which 「应事先征得首都航空的同意才能托运」, and 32 kg/70 lb (45 kg on US itineraries) per piece of special baggage on piece-system routes.
行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece) (opens in a new tab) · read 2026-07-29 行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29
Same rule as for a manual chair: an electric chair may be surrendered at the gate, and it is returned at the gate on arrival only for passengers 「经首航同意并事先安排」 to use their own wheelchair for boarding and deplaning, the chair being loaded at the cargo-door position and unloaded first at destination. No gate-return promise is published for a passenger who has not pre-arranged it.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29
Electric chairs must be able to travel upright: 「轮椅两侧贴上『向上』标识,以避免倒置;轮椅在装卸过程中始终保持直立」, and a wet-battery chair 「在可能的情况下应始终以直立方式装运、放置、固定与卸下」. 「电动轮椅等助行器应仅供由于身患残疾、健康或年龄问题而行动不便的旅客使用」— powered aids are only for passengers whose disability, health or age limits their mobility. Self-balancing boards, unicycles, electric scooters and hoverboards with lithium batteries are banned outright from cabin and hold, 「电动轮椅除外」 (electric wheelchairs excepted).
Manual wheelchairs
「首都航空接受所有类型的个人使用轮椅(包括可折叠和不可折叠的手动轮椅、电动/电池驱动轮椅以及电动行李车)登机运送。轮椅必须符合首都航空公司的规定才可以进行运送」— all types of personal wheelchair are accepted, folding and non-folding manual chairs included, provided they comply with Capital's rules. 「轮椅可在检票柜台或登机口处托运,但因机型空间限制及轮椅类型不同,请提前联系我们的工作人员,我们将妥善安置」.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29
International Conditions of Carriage: 「航班上残疾、伤、病等行动不便的旅客所持的…折叠手动轮椅…等小型的在旅途中随时要用到的辅助设备,可带入客舱。客舱内没有存放设施或空间的,可免费托运」. The international baggage page adds that a folding wheelchair is carried free in addition to hand baggage and 「如体积、重量不超过手提行李限制,则可带入客舱放在座位上方的行李舱内或正前方的座椅下」. Capital publishes no cabin-stowage right on its domestic pages, and no wheelchair closet or on-board tie-down is described.
北京首都航空有限公司旅客、行李国际运输总条件 (International conditions of carriage, in force 1 Jul 2026 — folding manual wheelchair in cabin, Montreal Convention limits, complaint channels) (opens in a new tab) · read 2026-07-29 行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage) (opens in a new tab) · read 2026-07-29
No wheelchair-specific cabin stowage size is published. The cabin right is expressed as "within the hand-baggage limits", which on Capital's international network is 7 kg with the three dimensions summing to ≤115 cm — a linear sum that cannot be split into height/width/length, so no figures are recorded here. On domestic flights the equivalent box would be 20×30×40 cm in economy, but Capital publishes no domestic cabin-stowage right for a wheelchair at all.
行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage) (opens in a new tab) · read 2026-07-29 行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece) (opens in a new tab) · read 2026-07-29
Capital publishes no maximum wheelchair size and no hold-door or hold-compartment figure for any aircraft type. The special-baggage page it files wheelchairs under opens with a general envelope — weight-system (domestic) routes 40×60×100 cm per piece, piece-system routes sum of three dimensions ≤203 cm/80 in — but that envelope is not restated in the wheelchair section, and it cannot be the wheelchair rule because the same page accepts non-folding manual and electric chairs. Instead: 「因机型空间限制及轮椅类型不同,请提前联系我们的工作人员」.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29 行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece) (opens in a new tab) · read 2026-07-29
No wheelchair-specific weight cap is published. The general checked-baggage limits quoted on the same pages are: domestic 50 kg per piece (「超过上述规定的行李,应事先征得首都航空的同意才能托运」); special baggage on piece-system routes ≤32 kg/70 lb, or ≤45 kg on US itineraries; international economy 23 kg / business 32 kg per piece. Capital never says which of these binds a wheelchair that is carried free outside the allowance — ring 95375 before booking.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29 行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece) (opens in a new tab) · read 2026-07-29 行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage) (opens in a new tab) · read 2026-07-29
「轮椅可在检票柜台或登机口处托运」. Return at the aircraft door is published only for passengers who have Capital's prior agreement and pre-arrangement to use their own chair to board: 「在登机口收运轮椅,将收运的轮椅装入货舱门口位置;到达站应首先将托运的轮椅卸下,运至登机口,供旅客下机时使用」, with a 「特殊行李机长通知单」 filed for the captain. Without that prior arrangement Capital does not promise the chair back at the gate.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29
Other mobility items: 「首都航空将拐杖、手杖、固定支架、义肢视为特别随身手提物品,允许在标准的随身手提行李限额之外免费携带登机」— crutches, walking sticks, braces and prostheses ride free in the cabin on top of the hand-baggage allowance. Domestic hand baggage is otherwise tiny (economy 1 piece, 7 kg, 20×30×40 cm excluding wheels; business 2×7 kg, 20×40×55 cm); international is 7 kg with the three dimensions summing to ≤115 cm.
Booking & cost
「以下限制旅客,至少在航班计划离站前48小时提出乘机需求…2、旅客携带的妥善包装轮椅或者其他辅助设备(电池为危险品材料);3、旅客需要使用机上专用窄型轮椅」— at least 48 h before scheduled departure for a passenger carrying a packaged wheelchair or other aid whose battery is dangerous goods, and for the on-board aisle chair. 24 h is the deadline for WCHC (passenger with no self-care ability) and for combined severe sight+hearing loss. Breathing aids/POC also 48 h; airline-supplied on-board oxygen 72 h.
特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29 特殊旅客须知-吸氧旅客 (Passengers needing breathing aids — 48 h notice, POC rules, medical certificate) (opens in a new tab) · read 2026-07-29 行李运输规定-行李限制规定 (Baggage restrictions — prohibited items; 72 h notice for on-board oxygen) (opens in a new tab) · read 2026-07-29
「WCHR及WCHS旅客均可在首航境内外各直属售票处、销售代理人及首航呼叫中心直接购票,无申请时间及销售渠道限制」. WCHC is restricted to Capital's own ticket offices, overseas GSAs and authorised offices and must be applied for at the origin ≥24 h ahead. For a passenger with a battery-powered wheelchair the ticket office may only sell 「请示AOC后,方可售票」 — after clearing it with the airline operations centre. WCHR/WCHS booked for an out-station departure: complete 《特殊旅客服务需求单A类》 at the check-in desk ≥60 min before departure.
特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29 服务指南-服务承诺 (Service commitment — special-passenger requests via 95375 or a direct ticket office; complaint mailbox) (opens in a new tab) · read 2026-07-29 北京首都航空有限公司旅客、行李国内运输总条件 (Domestic conditions of carriage, in force 16 Jul 2026 — art. 29 restricted passengers, art. 73 electric wheelchairs, art. 112 baggage liability) (opens in a new tab) · read 2026-07-29
「对于必须依赖轮椅活动的乘客,首都航空允许乘客在免费托运行李限额之外,再给予免费托运一张轮椅的关爱服务」— one wheelchair checked free on top of the free baggage allowance for a passenger who must rely on it. Both Conditions of Carriage repeat 「对其必须携带的辅助器具(折叠轮椅、手杖、假肢等)给予免费携带」. A passenger who does not depend on a wheelchair pays excess-baggage rates once over the allowance. Gate-side check-in of ordinary baggage costs CNY 240/piece; Capital does not say whether that applies to a wheelchair handed over at the gate.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29 行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece) (opens in a new tab) · read 2026-07-29 行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage) (opens in a new tab) · read 2026-07-29 北京首都航空有限公司旅客、行李国内运输总条件 (Domestic conditions of carriage, in force 16 Jul 2026 — art. 29 restricted passengers, art. 73 electric wheelchairs, art. 112 baggage liability) (opens in a new tab) · read 2026-07-29 北京首都航空有限公司旅客、行李国际运输总条件 (International conditions of carriage, in force 1 Jul 2026 — folding manual wheelchair in cabin, Montreal Convention limits, complaint channels) (opens in a new tab) · read 2026-07-29
One wheelchair free of charge in addition to the checked allowance (「再给予免费托运一张轮椅」). Separately and additionally free: 「拐杖、假肢、电子耳蜗、助听器、盲杖、盲镜、助视器、折叠手动轮椅、便携式制氧机及其他呼吸辅助设备」 may be taken into the cabin, and crutches/canes/braces/prostheses are treated as extra carry-on outside the hand-baggage allowance. No figure is published for a second wheelchair, or for a scooter carried in addition to a chair.
行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · read 2026-07-29 行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage) (opens in a new tab) · read 2026-07-29 北京首都航空有限公司旅客、行李国际运输总条件 (International conditions of carriage, in force 1 Jul 2026 — folding manual wheelchair in cabin, Montreal Convention limits, complaint channels) (opens in a new tab) · read 2026-07-29
Domestic CoC art. 112: 「责任限额按照《中华人民共和国民用航空法》规定执行,如行李的价值低于上述限额时,按实际价值赔偿」, and compensation is the loss in value or the repair cost. Declared value is available above CNY 100/kg, 「行李声明价值最高限额为人民币8000元」, at a surcharge of 5‰ of the excess. International CoC ch.17: 「首都航空对每名旅客的赔偿责任限额以蒙特利尔公约相关规定为准」. Nothing resembling the US ACAA full-value rule for mobility aids is published.
北京首都航空有限公司旅客、行李国内运输总条件 (Domestic conditions of carriage, in force 16 Jul 2026 — art. 29 restricted passengers, art. 73 electric wheelchairs, art. 112 baggage liability) (opens in a new tab) · read 2026-07-29 北京首都航空有限公司旅客、行李国际运输总条件 (International conditions of carriage, in force 1 Jul 2026 — folding manual wheelchair in cabin, Montreal Convention limits, complaint channels) (opens in a new tab) · read 2026-07-29
On board
An on-board narrow aisle chair exists and must be requested in advance: 「以下限制旅客,至少在航班计划离站前48小时提出乘机需求…3、旅客需要使用机上专用窄型轮椅」— a passenger needing the aircraft's dedicated narrow wheelchair must ask at least 48 h before scheduled departure. Capital does not say which aircraft types carry one, nor whether the request can be refused.
特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29
Capital does not publish which of its aircraft have an accessible lavatory. It publishes only an undertaking to tell you: among the services listed for mobility-limited passengers is 「飞机客舱内是否有无障碍卫生间,无障碍洗手间的位置」— whether there is an accessible lavatory in the cabin, and where it is. Ask 95375 for the specific aircraft before booking.
特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29
「首航提供三类轮椅服务(WCHR、WCHS、WCHC)」— Capital provides all three IATA wheelchair categories, including WCHC, the category for a passenger who cannot walk at all and must be carried to and from the aircraft seat. WCHC must be requested at least 24 h before departure and can only be booked through Capital's own ticket offices, overseas GSAs or authorised offices. Capital does not describe the transfer procedure, who lifts, or any weight limit on lifting.
特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29
The services Capital lists for 移动限制旅客 include 「可移动扶手座位信息」 (movable-armrest seat information) and 「旅客自带移动辅助设备存放有关信息(放在客舱或货舱)」 (information on whether the passenger's own aid goes in the cabin or the hold). No bulkhead, exit-row or pre-assignment rule is published. Regulatory caps apply to unaccompanied disabled passengers needing evacuation help per flight: 2 on 51–100 seats, 4 on 101–200, 6 on 201–400, 8 above 400, per the CAAC 《残疾人航空运输管理办法》.
特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · read 2026-07-29
Fleet detail. No hold-door or hold-compartment dimensions are published for any type. The fleet is all-Airbus: 90 passenger aircraft plus 3 freighters as at November 2025, with A319/A320/A321 narrowbodies and A330 widebodies (the A330s fly the long-haul intercontinental routes). Capital's only aircraft-related wheelchair statement is 「因机型空间限制及轮椅类型不同,请提前联系我们的工作人员」.
Worth knowing
Capital Airlines (北京首都航空, Beijing Capital Airlines) publishes a genuinely detailed Chinese-language policy but no English version at all — https://www.jdair.net/en 404s and the site's own "English" link leaves for hainanairlines.com, a different airline. Nothing in this record is taken from Hainan Airlines or any other HNA/Fangda group carrier; Capital's pages nowhere say a group policy applies to it. Content is served by a JavaScript CMS, so the pages were read through Capital's own fe-cms-gateway API on jdair.net. The three things to plan around: (1) a lithium chair whose battery cannot be removed is banned from checked carriage outright — 「若电动轮椅等助行器的锂电池不可拆卸,禁止托运携带」 — which rules out most modern non-removable-battery power chairs; (2) every battery-powered aid needs prior arrangement and Capital's approval, and the ticket office must clear a battery-chair booking with the AOC before it can even sell the ticket, so book at least 48 h ahead through 95375 or a Capital direct ticket office rather than an OTA; (3) no size or weight limit is published for a wheelchair, so an oversize chair is decided case by case at the counter. Also worth knowing: a passenger who needs help evacuating and travels alone counts against a per-flight quota (2/4/6/8 by cabin size, CAAC rule), so late booking can be refused for capacity; arrive 2 h before a domestic and 3 h before an international departure; on-board oxygen cylinders cannot be brought by the passenger at all (Capital supplies them, 72 h notice) while FAA/CAAC/EASA-certified POCs are allowed with 48 h notice and a medical certificate if used continuously in flight. 14 CFR §382 is cited on the disability page but only 「仅适用于美国航线」, and no US Complaints Resolution Official contact is published.
Sources
Every figure above traces to one of these.
- s1 特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines) (opens in a new tab) · official · read 2026-07-29
- s2 行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids) (opens in a new tab) · official · read 2026-07-29
- s3 行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices) (opens in a new tab) · official · read 2026-07-29
- s4 行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece) (opens in a new tab) · official · read 2026-07-29
- s5 行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage) (opens in a new tab) · official · read 2026-07-29
- s6 联系我们 (Contact us — 95375 hotline, overseas number, complaint supervision lines, regional and overseas offices) (opens in a new tab) · official · read 2026-07-29
- s7 北京首都航空有限公司旅客、行李国内运输总条件 (Domestic conditions of carriage, in force 16 Jul 2026 — art. 29 restricted passengers, art. 73 electric wheelchairs, art. 112 baggage liability) (opens in a new tab) · official · read 2026-07-29
- s8 北京首都航空有限公司旅客、行李国际运输总条件 (International conditions of carriage, in force 1 Jul 2026 — folding manual wheelchair in cabin, Montreal Convention limits, complaint channels) (opens in a new tab) · official · read 2026-07-29
- s9 行李运输规定-行李限制规定 (Baggage restrictions — prohibited items; 72 h notice for on-board oxygen) (opens in a new tab) · official · read 2026-07-29
- s10 服务指南-服务承诺 (Service commitment — special-passenger requests via 95375 or a direct ticket office; complaint mailbox) (opens in a new tab) · official · read 2026-07-29
- s11 特殊旅客须知-吸氧旅客 (Passengers needing breathing aids — 48 h notice, POC rules, medical certificate) (opens in a new tab) · official · read 2026-07-29
- s12 出行须知-航班截载时间参考 (Airport check-in cut-off times — arrive 2 h domestic / 3 h international before departure) (opens in a new tab) · official · read 2026-07-29
- s13 首都航空官方网站首页 (Homepage — footer hotlines 95375 / 95375-7, complaint form and online chat links) (opens in a new tab) · official · read 2026-07-29
- s14 公司介绍 (Company profile — 90 Airbus passenger aircraft plus 3 freighters, A330 widebodies on long-haul) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 14 official sources · 16 contacts · 75% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.