All airlines Latin America & Caribbean

Azul Brazilian Airlines

IATA AD ICAO AZU Brazil · www.voeazul.com.br (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice · 300 Wh installed-battery cap.

Advance notice: 48hours before departure
Powered wheelchair: Conditional
Lithium, battery installed: 300watt-hours maximum
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

4003 1118

Brazil — Azul Center (capitals)
Phone

0800 887 1118

Brazil — Azul Center, toll free
Phone

+55 11 4003 3255

International — "Call us" number on Azul's English site
Phone

1 888 587 2985

US/Canada — toll free (Azul English site)
Online form

Assistance request — tick "Atendimento Especial" / "Special Service" during booking on the site or app (opens in a new tab)
Online form

Acompanhamento de solicitação (request follow-up / Central de Atendimento) (opens in a new tab)
Relay / text

Azul offers the Rybená virtual attendant, which renders its pages in Brazilian Sign Language (Libras), for Deaf customers at the time of purchase.

Rybená — Libras (Brazilian Sign Language) virtual attendant
Relay / text

Online chat with Céu at chatbot-voeazul.inbot.com.br, linked from the baggage and special-assistance pages.

Céu — Azul's virtual assistant / online chat

Azul publishes no dedicated accessibility e-mail address or TTY number; requests are made in the booking flow, through Azul Center (4003 1118 / 0800 887 1118), at check-in or at the airport. The only e-mail on the English page, contactus@voeazul.com.br, is marked "For Curaçao customers only".

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Conditional

Lithium-powered chairs are accepted only if the chair is foldable and the batteries are easily removable; VRLA/AGM gel chairs must be switched off and are checked only, with a maximum of 12 V; spillable batteries are refused. On flights operated by Azul Conecta, customers who need a wheelchair to get around are not accepted at all.

Assistência especial (Portuguese) (opens in a new tab) · read 2026-07-29 Special Assistance (English) (opens in a new tab) · read 2026-07-29 Bagagem despachada — "Preciso transportar uma cadeira de rodas, como faço?" (opens in a new tab) · read 2026-07-29

Lithium-ion batteries

Conditional

"Se a sua cadeira de rodas ou equipamento de mobilidade for movido a bateria de Íon Lithium ou Metal Lithium, ela deve ser dobrável e as baterias facilmente removidas, para permitir essa dobra" — accepted only if the chair folds and the battery comes out easily.

Watt-hour cap — battery stays in the chair

300 Wh

"A potência deve ser de: uma bateria de até 300Wh ou duas baterias de até 160Wh cada. Em ambos os casos, as baterias devem estar instaladas na cadeira de rodas, que só é permitida como bagagem despachada." NOTE: this directly contradicts the preceding sentence on the same page, which says the batteries must be removed and carried in hand luggage.

Watt-hour cap — battery removed into the cabin

300 Wh

Azul publishes ONE cap and applies it to both scenarios. On the baggage page it follows the removal rule: "as baterias são levadas na bagagem de mão, de forma isolada… É necessário também que seja uma bateria de até 300Wh ou duas baterias de até 160Wh cada" — the very next sentence then says the batteries "precisam estar instaladas na cadeira de rodas".

Watt-hour cap — spare battery

Not published

Azul does not publish a rule for spare wheelchair batteries; the 300 Wh / 2 x 160 Wh figures describe the batteries that power the chair.

Spare batteries permittedmaximum number under any published configuration

Not published

Azul does not publish how many spare wheelchair batteries may be carried.

Battery must be removed

Yes

For lithium-ion / lithium-metal chairs: "as baterias [devem ser] facilmente removidas… Nesses casos, você deverá levá-las na bagagem de mão, de forma isolada." Azul also says removable batteries travel as hand luggage while the chair is checked separately; non-removable ones are checked with the chair.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Yes

"Cadeira de rodas ou equipamento de mobilidade movido a bateria não derramável com tecnologia VRLA ou AGM (gel), dobrável ou não, deve estar desligada para evitar curto-circuito na aeronave e só é permitida como bagagem despachada. Além disso, a potência máxima deve ser de 12V."

Wet / spillable batteries

"Bateria Derramável: a Azul não transporta" — Azul does not carry spillable batteries or batteries with corrosive liquids.

Terminal protection & immobilisation

Removed batteries carried in hand luggage isolated to prevent a short circuit in the aircraft; VRLA/AGM chairs must be switched off

"você deverá levá-las na bagagem de mão, de forma isolada para evitar curto-circuito na aeronave"; gel/VRLA/AGM chairs "deve[m] estar desligada[s] para evitar curto-circuito na aeronave".

Paperwork the airline wants

Not published

Azul does not publish a battery spec sheet, MSDS or form requirement for wheelchair batteries.

Size limit for a powered chair

Not published

Azul publishes no maximum dimensions for a powered wheelchair.

Weight limit for a powered chair

Not published

Azul publishes no weight limit for a powered wheelchair.

Returned at the aircraft door

Not published

Azul does not publish whether a powered chair is returned at the aircraft door.

Azul cites Article 48 of Ordinance (Portaria) 676 of the Brazilian Civil Aviation Department: gel, AGM and lithium batteries are authorised, with non-dismountable batteries checked together with the chair and dismountable batteries carried as hand luggage while the chair is checked separately.

Manual wheelchairs

Manual chairs accepted

Conditional

Accepted on Azul mainline: "Você pode despachar gratuitamente sua cadeira de rodas ou outro equipamento que precisa para sua locomoção." ROUTE EXCLUSION: on flights operated by Azul Conecta (its Cessna Caravan regional arm) customers who need a wheelchair to get around, or who need special ascent/descent equipment, are not accepted at all, and no boarding or disembarking assistance is provided — check the operating carrier before booking.

Bagagem despachada — "Preciso transportar uma cadeira de rodas, como faço?" (opens in a new tab) · read 2026-07-29 Assistência especial (Portuguese) (opens in a new tab) · read 2026-07-29 Special Assistance (English) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin

Yes

"Também é possível transportar com você a bordo, se preferir" (you may also carry it with you on board, if you prefer). Azul publishes no cabin stowage dimensions and states elsewhere that battery-powered chairs are only allowed as checked baggage, so this appears to apply to an unpowered folding chair.

Bagagem despachada — "Preciso transportar uma cadeira de rodas, como faço?" (opens in a new tab) · read 2026-07-29

In-cabin stowage limit

Not published

Azul publishes no in-cabin stowage dimensions for a folding wheelchair.

Size limit for a checked manual chair

Not published

Azul publishes no maximum wheelchair dimensions.

Weight limit for a manual chair

Not published

Azul publishes no weight limit for a checked wheelchair.

Returned at the aircraft door

Not published

Azul does not publish whether the passenger's own chair is returned at the aircraft door.

Azul's assistance categories are: can walk but needs a wheelchair for long distances; can walk but needs help with stairs; cannot walk and cannot climb stairs.

Booking & cost

Advance notice requiredhours before scheduled departure

48h

Wheelchair-specific: "Outras assistências, como cadeira de rodas, exigem o prazo mínimo de 48h antes do horário de partida do voo"; the list says "48h de antecedência para qualquer outra ajuda ou necessidade". Also 72h if a companion is required; FREMEC between 30 calendar days and 7 working days. No stricter powered-chair deadline is published.

Assistência especial (Portuguese) (opens in a new tab) · read 2026-07-29 Special Assistance (English) (opens in a new tab) · read 2026-07-29

How to request assistance

Tick "Atendimento Especial" when buying on the site or app, or call Azul Center on 4003 1118 / 0800 887 1118; you can also ask at check-in or at the airport

"Ao comprar o seu voo pelo site ou app, clique em 'Atendimento Especial'… Você também pode solicitar assistência após a compra, entrando em contato com Azul Center: 4003 1118 ou 0800 887 1118." The wheelchair service can also be requested at check-in or at the airport.

Assistência especial (Portuguese) (opens in a new tab) · read 2026-07-29 Bagagem despachada — "Preciso transportar uma cadeira de rodas, como faço?" (opens in a new tab) · read 2026-07-29

Charge for carrying the aid

No fee

"O despacho de um item de acessibilidade, como cadeira de rodas ou muletas, é gratuito" — checking an accessibility item such as a wheelchair or crutches is free.

Mobility devices carried free

Not published

Not published. "O despacho de um item de acessibilidade, como cadeira de rodas ou muletas, é gratuito" uses the indefinite article — Azul's own English page renders it "Checking in AN accessibility item… is free" — and the baggage page says "sua cadeira de rodas OU OUTRO equipamento que precisa para sua locomoção". No number is published.

If they damage your chair

Not published

Not published for mobility aids. The checked-baggage page states only a general goods limit — "O valor máximo é 1.131 DES… que é o limite de indenização" — framed as a ceiling on the declared value of baggage Azul will carry at all, not as a wheelchair damage-liability rule, so it is not recorded here.

On board

On-board aisle chair

Not published

Azul does not publish whether an on-board aisle chair is available.

Accessible lavatory

Not published

Not published on Azul's site.

Crew help you transfer

Conditional

Boarding and disembarking assistance is provided on Azul mainline flights, but "em voos operados pela Azul Conecta, a assistência em embarque e desembarque não está disponível" and customers who need a wheelchair to get around, or who need special ascent/descent equipment, are not accepted on those flights.

Seating & movable armrests

Not published

Azul publishes no movable-armrest or bulkhead seating policy for wheelchair users (it only excludes emergency-exit rows for pregnant travellers).

Fleet detail. Azul Conecta (its Cessna Caravan regional operation) does not accept customers who use a wheelchair for locomotion or who need special ascent/descent equipment, and provides no boarding or disembarking assistance.

Worth knowing

Read from Azul's Portuguese pages and cross-checked against its own English translation, which is near-literal but diverges in one material place. THE BIG THING A HUMAN MUST RE-CHECK: within a single paragraph Azul says lithium batteries must be removed and carried in hand luggage AND that "in both cases the batteries must be installed in the wheelchair, which is only allowed as checked baggage". Both readings are recorded (installed and removed caps are the same single published 300 Wh / 2 x 160 Wh figure). Second: Azul Conecta-operated flights refuse customers who need a wheelchair to get around — a hard route exclusion a traveller must check before booking. Third: the Portuguese page says Azul's medical department answers companion requests "no prazo de até 7 (sete) dias úteis" while the English page says "within 48 hours"; the English page is the outlier. Azul publishes no wheelchair size or weight limit, no count of free mobility aids (both language versions use an indefinite article, not "one"), no on-board aisle chair statement and no mobility-aid damage-liability policy — the 1,131 SDR figure on the baggage page caps the declared value of checked goods generally and is not a wheelchair liability rule.

Sources

Every figure above traces to one of these.

s1 Assistência especial (Portuguese) (opens in a new tab) · official · read 2026-07-29
s2 Special Assistance (English) (opens in a new tab) · official · read 2026-07-29
s3 Bagagem despachada — "Preciso transportar uma cadeira de rodas, como faço?" (opens in a new tab) · official · read 2026-07-29
s4 Bagagens (opens in a new tab) · official · read 2026-07-29

Record status researched · confidence high · 4 official sources · 8 contacts · 59% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

Azul Brazilian Airlines

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality