ANA

IATA NH ICAO ANA Japan · Star Alliance · www.ana.co.jp (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · no watt-hour cap on an installed battery.

Advance notice: Not published
Powered wheelchair: Conditional
Lithium, battery installed: No stated limit
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

0120-029-377

Japan — ANA Disability Desk (toll-free 0120-029-377)

9:00AM-5:00PM JST, open daily
Phone

0570-029-377

Japan — ANA Disability Desk (Navi Dial 0570-029-377, fixed rate within Japan)

9:00AM-5:00PM JST, open daily
Phone

+81 3 6741 8900

Japan / from overseas — ANA Disability Desk (charged)

9:00AM-5:00PM JST, open daily
Phone

1-800-235-9262

USA — ANA Disability Desk (toll-free)

5:00 a.m.-3:00 p.m. PST / 6:00 a.m.-4:00 p.m. PDT, 7 days a week
Phone

+1 310 782 3011

USA — ANA Disability Desk (charged; also dialled from outside the US)

5:00 a.m.-3:00 p.m. PST / 6:00 a.m.-4:00 p.m. PDT, 7 days a week
Phone

0120-029-366

Japan — ANA Disability Desk FAX (toll-free 0120-029-366)
Phone

+81 3 6741 8710

Japan — ANA Disability Desk FAX (charged)
Phone

+1 310 782 3135

USA — ANA Disability Desk FAX
Phone

0570-029-701

Japan — reservations line for passengers who need special assistance (0570-029-701, fixed rate)

9:00a.m.-6:00p.m., 7 days a week (time zone not stated on the page)
Phone

03-6741-8702

Japan — reservations line for passengers who need special assistance (charged)

9:00a.m.-6:00p.m., 7 days a week (time zone not stated on the page)
Online form

Email inquiry to the ANA Disability Desk — ANA Mileage Club members (opens in a new tab)
Online form

Email inquiry to the ANA Disability Desk — non-members (opens in a new tab)
Online form

Special Assistance Information Registration Service (register wheelchair size, weight and battery details) (opens in a new tab)
Online form

Level of Mobility Checklist (PDF) — the sheet ANA asks you to use when contacting the desk (opens in a new tab)
Relay / text

"For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center."

USA — telecommunications relay
Relay / text

ANA's Disability Desk page links a real-time telecommunication relay service ("+Voice") for customers with hearing and speech impairments; it is operated by an external provider (plusvoice.co.jp).

Japan — "+Voice" telecommunication relay service for ANA
Relay / text

Japan 0120-029-366 (toll-free) or +81 3 6741 8710; USA +1 310 782 3135. Faxes sent with a blocked caller ID are rejected, and international faxes may be treated as blocked — use email or the web form instead.

FAX to the ANA Disability Desk

ANA publishes no direct e-mail address for the Disability Desk — email inquiries go through the ANA Mileage Club / non-member web inquiry forms. Assistance information can also be registered by post (Japan residents only): Special Assistance Registration Desk, ANA Disability Desk, ANA TELEMART CO., LTD., PO Box 20, Gate City Osaki Postal Office, 141-8790; registration takes 5 working days.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Conditional

Electric wheelchairs are checked free of charge, but acceptance is not guaranteed: "Heavy electric wheelchairs and sports wheelchairs may also not be accepted depending on the aircraft type or airport facilities. Please contact the ANA Disability Desk in advance." On the A321/320, 737-800/73P/73X and Q400 a chair within the published hold figures may still not load because of hold ceiling height. Staff verify battery specifications at check-in and may refuse the chair if they cannot be confirmed.

Lithium-ion batteries

Yes

Lithium-ion (including lithium-polymer) wheelchair batteries are accepted. A non-removable battery stays in the chair and travels as checked baggage; a removable battery must be taken out and carried in the cabin. Insulation against short circuit is required (IATA Dangerous Goods Regulations, from 1 January 2021).

Watt-hour cap — battery stays in the chair

No stated limit

From ANA's lithium-ion correspondence table, row "Battery built into the wheelchair body / Non-removable type": carry-on not allowed, checked baggage allowed, Wh limit "No restrictions".

Watt-hour cap — battery removed into the cabin

300 Wh

From ANA's lithium-ion correspondence table, row "Battery built into the wheelchair body / Removable type": carry-on allowed, checked baggage not allowed, Wh limit "Up to 300 Wh". A removable battery must therefore travel in the cabin and may not be checked.

Watt-hour cap — spare battery

300 Wh

"Batteries with a watt-hour rating (Wh) exceeding 300 Wh are not permitted to be checked in or carried on board." Spares over 160 Wh and up to 300 Wh: one per person, cabin only. Spares of 160 Wh or less: two per person, cabin only. Spares may never be checked, and may not travel without the wheelchair.

Restricted Baggage (International Flights) — Spare Electric Wheelchair Batteries (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration

Lithium-ion: up to two spares of no more than 160 Wh each, carried in the cabin; OR one spare over 160 Wh and up to 300 Wh. Over 300 Wh refused. Other chemistries: up to two dry (NiMH/NiCd) spares, or one non-spillable spare, checked baggage only; spillable spares are refused. Batteries installed in the wheelchair body are not counted as spares.

Battery must be removed

Conditional

Depends on the battery design. A lithium-ion battery of the "removable type" must be taken out and carried in the cabin (it may not be checked). A "non-removable" lithium-ion battery stays installed and travels in the hold with the chair. Dry, shielded (gel/non-spillable) and non-shielded (spillable) batteries built into the chair also stay installed and go as checked baggage.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Yes

ANA's "shielded batteries (non-spillable batteries, gel batteries, etc.)" table: built into the wheelchair body — carry-on not allowed, checked baggage allowed. Spare — carry-on not allowed, checked baggage allowed, up to 1 piece per person.

Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · read 2026-07-29 Restricted Baggage (International Flights) — Spare Electric Wheelchair Batteries (opens in a new tab) · read 2026-07-29

Wet / spillable batteries

Yes

ANA's "non-shielded batteries (spillable batteries, etc.)" table: a battery built into the wheelchair body is not allowed as carry-on but IS allowed as checked baggage — i.e. it stays in the chair, in the hold. Terminals must be insulated. Spare spillable batteries are refused in both cabin and hold.

Terminal protection & immobilisation

Yes

"When transporting batteries built into the wheelchair or spare batteries, insulation treatment is required to prevent short circuits." ANA links to the insulation instructions of the Japan Association of Wheelchair and Seating and of individual manufacturers (Permobil, Sunrise Medical, WHILL, Yamaha, Invacare/C.T.M. and others). Removed batteries must also be packaged so they are protected against impact.

Paperwork the airline wants

Yes

No MSDS or ANA form is required, but the battery specification must be verifiable: "We will verify the battery specifications at the airport. Please be aware if the ANA staff cannot confirm the battery specifications, there is a possibility that we cannot accept your wheelchair." Passengers must self-identify the battery type (IATA DGR, from 1 January 2021). A "Level of Mobility Checklist" PDF is offered to speed this up.

Size limit for a powered chairUsable hold compartment — not a stated chair limit

140 cm long · 121 cm wide · 85 cm high

Same average CARGO-COMPARTMENT figures as for manual chairs — not a stated maximum chair size. Smallest across the fleet: height 85 cm and width 121 cm (B737-800/73P/73X), depth 140 cm (B777/787/767, A320/321). ANA notes a chair may still not load on small aircraft because of hold ceiling height, but may be accepted if the headrest/footrest are removed or the seat reclined.

Weight limit for a powered chair

Not published

No weight limit is published. ANA says only that "heavy electric wheelchairs and sports wheelchairs may also not be accepted depending on the aircraft type or airport facilities" and asks you to contact the ANA Disability Desk in advance.

Returned at the aircraft door

Yes

Same handling as manual chairs: you may keep your own chair as far as the boarding gate, and a chair checked at the gate is generally returned near the aircraft door on arrival, or at baggage claim on request. On ANA-operated US routes, return near the aircraft door applies under the Air Carrier Access Act from 16 January 2025.

Spare wheelchair batteries "cannot be transported on their own as they must be transported together with the actual electric wheelchair", and the spare-battery allowances apply only where the electric wheelchair is being carried by the passenger who uses it as a walking aid. Separately, hoverboards, electric skateboards and self-balancing scooters are refused both in the cabin and in the hold.

Manual wheelchairs

Manual chairs accepted

Yes

Manual wheelchairs are accepted as checked baggage free of charge. ANA asks for the chair's size (depth, width, height), its weight and whether it folds; these can be registered online with the booking.

Folding chair may travel in the cabin

Yes

"On ANA-operated international flights, we can accept one manually operated, foldable wheelchair per flight to be carried on board" — one per FLIGHT, not per passenger. Tell the airport counter staff on the day of travel; some aircraft cannot accommodate it for space reasons. ANA publishes this for international flights only.

Baggage for Infants and Small Children, Strollers and Wheelchairs [International Flights] (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · read 2026-07-29

In-cabin stowage limit

Not published

ANA does not publish a size limit for the one folding manual wheelchair it can stow in the cabin on international flights: "Please inquire at the airport during the boarding procedures for details on size and applicable flights."

Baggage for Infants and Small Children, Strollers and Wheelchairs [International Flights] (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chairUsable hold compartment — not a stated chair limit

140 cm long · 121 cm wide · 85 cm high

ANA publishes average CARGO-COMPARTMENT sizes, not a maximum chair size. These are the smallest published figures across the fleet: height 85 cm and width 121 cm on the B737-800/73P/73X, and depth 140 cm on the B777/787/767 and A320/321 (depth is shown as "-" = no restriction on the 737 and Q400). Full per-aircraft table in aircraft_hold_note.

Weight limit for a manual chair

Not published

No weight limit is published for manual wheelchairs. ANA asks you to state the weight and warns that loading may be impossible on some aircraft types or at some airports.

Returned at the aircraft door

Yes

You may use your own chair as far as the boarding gate; if it is checked at the gate it is "generally returned to you near the aircraft door (exit)", or at baggage claim on request. On US routes operated by ANA, checked wheelchairs are returned near the aircraft door on arrival under the US Air Carrier Access Act (from 16 January 2025). Weather or airport facilities may prevent it.

Canes and crutches (except those with sharp tips) may be carried into the cabin; a cane is stowed horizontally under the seat in front and cabin crew keep crutches. A leg support stand is lent free of charge on ANA-operated Japan domestic flights.

Booking & cost

Advance notice requiredhours before scheduled departure

Not published

No hour-based deadline is published for mobility aids. ANA asks you to give the wheelchair's size, weight, foldability and battery details "at the time of reservation" — via the website registration screen or the ANA Disability Desk — and to reach the airport counter 60 minutes (Japan domestic) or 120 minutes (international) before departure. Pre-registering assistance information takes 5 working days.

How to request assistance

Register your assistance and wheelchair details on the ANA website when booking (or afterwards), or contact the ANA Disability Desk by phone, fax or web inquiry form using the "Level of Mobility Checklist"

"If you require assistance at the airport or on board, please register your details via the ANA website when making your reservation, or contact the 'ANA Disability Desk' by email or phone." ANA Mileage Club members can pre-register wheelchair and battery details once via the Special Assistance Information Registration Service.

Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29 Special Assistance Information Registration Service (opens in a new tab) · read 2026-07-29 Online Procedure — applying for assistance when booking on the ANA website (opens in a new tab) · read 2026-07-29

Charge for carrying the aid

No fee

"We will check in your personal wheelchair free of charge." The Conditions of Carriage add that a wheelchair and other similar assistive devices for the disabled passenger's own use "are accepted as Checked Baggage for free and are not included into the free Baggage allowance". Sports wheelchairs are also checked free of charge.

Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · read 2026-07-29 Conditions of Carriage for Passengers and Baggage (travel commencing from 19 May 2026) (opens in a new tab) · read 2026-07-29 Baggage for Infants and Small Children, Strollers and Wheelchairs [International Flights] (opens in a new tab) · read 2026-07-29

Mobility devices carried free

Not published

ANA does not publish a maximum number of mobility devices. It says wheelchairs and other similar assistive devices for the passenger's own use travel free and outside the baggage allowance, and separately that a sports wheelchair may also be checked free of charge.

If they damage your chair

Montreal Convention limit: 1,519 SDR per passenger (international); JPY 150,000 per passenger (Japan domestic)

Conditions of Carriage Art. 20(C): "For International carriage, the Company's liability for Baggage shall be limited to 1,519 SDR for each Passenger"; "For Domestic carriage, the Company's liability for Baggage shall be limited to 150,000 yen for each Passenger." A higher value may be declared in advance against an excess-value charge (international US$0.50 per US$100, declared value capped at US$2,500; domestic JPY 10 per JPY 10,000). No wheelchair-specific full-value rule is published.

Conditions of Carriage for Passengers and Baggage (travel commencing from 19 May 2026) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair

Yes

Cabin (aisle) wheelchairs are carried on board and are "Available on all aircraft used". Specifications: seat width approx. 31 cm, seat depth approx. 33 cm, seat height approx. 42 cm, overall height approx. 87 cm, seat-back height approx. 41 cm. The passenger cannot operate the brake — ask a cabin attendant for help.

Service Equipment — On Board (cabin wheelchair, accessible lavatory, movable armrests) (opens in a new tab) · read 2026-07-29

Accessible lavatory

Conditional

"Some aircraft are equipped with a cabin wheelchair accessible lavatory... Available on all aircraft used, except for the B737-800 and the De Havilland Canada Dash 8-400." Cabin crew will help you to and from the lavatory but do not assist inside it.

Service Equipment — On Board (cabin wheelchair, accessible lavatory, movable armrests) (opens in a new tab) · read 2026-07-29

Crew help you transfer

Yes

"We provide safe assistance for boarding and transferring to your seat", including help up and down stairs and moving inside the cabin. Passenger boarding lifts, wheelchair stair lifts, boarding ramps and assisted stretchers are available at listed airports. Cabin crew cannot provide personal care (eating, drinking, toileting) — an escort in an adjacent seat is required for that.

Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · read 2026-07-29 Service Equipment — At the Airport (airport wheelchairs, boarding lifts, assisted stretchers) (opens in a new tab) · read 2026-07-29

Seating & movable armrests

Yes

"In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat" — tell ANA if you need one, since locations vary by aircraft and not all aisle seats have them. Requests for a seat near a lavatory are accepted subject to availability. Emergency exit row seats are not available to passengers who need assistance.

Service Equipment — On Board (cabin wheelchair, accessible lavatory, movable armrests) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · read 2026-07-29 Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · read 2026-07-29

Fleet detail. ANA publishes average cargo-compartment sizes (height x depth x width): B777/787/767 (773/772/789/78P/788/76P/763) 149 x 140 x 142 cm; A321/A320 92 x 140 x 143 cm; B737-800/73P/73X 85 cm high x 121 cm wide, depth unrestricted; Dash 8-400 (Q4A/DH4) 149 cm high x 127 cm wide, depth unrestricted. "-" means no restriction. On the A321/320, 738/73P/73X and Q4A/DH4 a chair within these figures may still not be loaded because of hold ceiling height; ANA may still accept it if the height can be reduced by removing the headrest/footrest or reclining the seat.

Worth knowing

ANA publishes an unusually detailed wheelchair battery decision table, split into four chemistries (lithium-ion, dry NiMH/NiCd, shielded/non-spillable, non-shielded/spillable) and, within each, "battery built into the wheelchair body" versus "spare batteries"; the three lithium fields here transcribe that table row by row. ANA states its spare-battery quantity limits are its own, adopted from the IATA Dangerous Goods Regulations, because Japan's MLIT standards stipulate no quantity restriction. The Japanese page is a word-for-word match of the English one — no extra numbers there. Codeshare flights operated by partner airlines follow the operating carrier's rules, and flights operated by Japan Air Commuter and Amakusa Airlines have different procedures. Damage to checked baggage must be reported to the arrival airport within 7 days of receipt. In-cabin stowage of a folding manual chair is one per FLIGHT and only on ANA-operated international flights. ANA is a Star Alliance member; nothing here is taken from a partner's policy.

Sources

Every figure above traces to one of these.

s1 Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables) (opens in a new tab) · official · read 2026-07-29
s2 ANA Disability Desk — contact information (opens in a new tab) · official · read 2026-07-29
s3 Service Equipment — On Board (cabin wheelchair, accessible lavatory, movable armrests) (opens in a new tab) · official · read 2026-07-29
s4 Restricted Baggage (International Flights) — Spare Electric Wheelchair Batteries (opens in a new tab) · official · read 2026-07-29
s5 Baggage for Infants and Small Children, Strollers and Wheelchairs [International Flights] (opens in a new tab) · official · read 2026-07-29
s6 Customers with Walking Disabilities (ANA United States site) (opens in a new tab) · official · read 2026-07-29
s7 Help & Contact (ANA United States site) — ANA Disability Desk Contact Information (opens in a new tab) · official · read 2026-07-29
s8 Conditions of Carriage for Passengers and Baggage (travel commencing from 19 May 2026) (opens in a new tab) · official · read 2026-07-29
s9 SPECIAL ASSISTANCE hub (opens in a new tab) · official · read 2026-07-29
s10 Service Equipment — At the Airport (airport wheelchairs, boarding lifts, assisted stretchers) (opens in a new tab) · official · read 2026-07-29
s11 Special Assistance Information Registration Service (opens in a new tab) · official · read 2026-07-29
s12 Online Procedure — applying for assistance when booking on the ANA website (opens in a new tab) · official · read 2026-07-29
s13 歩行が困難なお客様 / Customers with Walking Disabilities (Japanese-language page) (opens in a new tab) · official · read 2026-07-29
s14 Frequently asked questions about customers with disabilities (opens in a new tab) · official · read 2026-07-29
s15 Customer Service Plan (United States, adopted pursuant to US DOT regulations) (opens in a new tab) · official · read 2026-07-29

Record status researched · confidence high · 15 official sources · 17 contacts · 85% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

ANA

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality