All airlines Asia Pacific
Akasa Air
Powered chairs need the airline’s prior approval · 48 h notice · no watt-hour cap on an installed battery.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- No stated limit
- Cost to carry
- Not published
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneIndia — Akasa Air Call Centre (bookings, special-assistance requests and grievances)
- EmailCall Centre / special assistance — 48 h prior arrangement for battery-powered mobility aids, and Medical Information Form (MEDIF) submission
- EmailNodal Officer (Level 1 grievance escalation) — Ms Deepika Poojary, General Manager Customer Experience
- EmailAppellate Authority (Level 2 grievance escalation) — Ms Ramita Vyas, Vice President Customer Experience
- Online form
Akasa Air publishes no dedicated disability desk phone line or e-mail — everything routes through the general Call Centre 9606112131 and info@akasaair.com. Almost all of the airline's substantive accessibility policy sits inside the Conditions of Carriage; the marketing pages (Customer Experience, Dangerous Goods, FAQ) are JavaScript-only and returned no readable body text. Akasa does not fly to the USA, so it publishes no DOT Complaints Resolution Official page.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Condition 9.5(o)(i)(B): customers whose mobility is restricted 'may travel with a battery-powered mobility aid with Akasa Air's prior approval and subject to compliance with applicable regulations'. Arrangements must be made at least 48 h ahead by e-mail to info@akasaair.com, and 'if all the requisite precautions involving the safe carriage of onboard batteries cannot be taken, the carriage of such equipment may be denied'. Battery-powered chairs must be checked in at the check-in counter.
Accepted only with the airline's consent: Condition 9.5(o)(i)(B) — a customer "may travel with a battery-powered mobility aid with Akasa Air’s prior approval and subject to compliance with applicable regulations", arranged at least 48 hours ahead by e-mail to info@akasaair.com. Lithium-ion batteries "must be of a type which meets the requirements of each test in the UN manual of Tests and Criteria, Part III, subsection 38.3"; they may stay installed if protected and securely attached, and removed/spare batteries (1 x 300 Wh or 2 x 160 Wh) travel in the cabin.
Condition 9.5(o)(i)(H): 'Where the battery(ies) is not removed, there is no limit to the Watt-hour (Wh) rating for the installed battery(ies).' The battery may stay installed if it is protected against damage by the design of the mobility aid and securely attached to it.
Condition 9.5(o)(i)(H): 'The removed battery(ies) must not exceed 300 Wh.' Removed batteries must be protected from damage (e.g. placed in a protective pouch), packed in strong rigid packaging, and 'must only be carried in the passenger cabin'.
Condition 9.5(o)(i)(H): 'A Customer may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.' Spares must be protected from damage and carried only in the passenger cabin.
Maximum of two. Lithium: 'a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh' (9.5(o)(i)(H)) — two only if each is 160 Wh or under. Non-lithium: 'a maximum of 1 (one) spare wet, non-spillable battery meeting IATA DGR Special Provision A67 or a maximum of two spare dry batteries meeting IATA DGR Special Provision A123 / nickel-metal hydride batteries meeting IATA DGR Special Provision A199' (9.5(o)(i)(F)).
Condition 9.5(o)(i)(H): 'The lithium battery(ies) can either remain installed in the mobility aid, if the battery(ies) is protected against damage by the design of the mobility aid and securely attached to the mobility aid or be removed, following the manufacturer's instructions.' Removal is therefore optional; if the customer checks in their own wheelchair, Akasa Air 'may provide assistance with the removal of batteries from the wheelchair under the supervision of the Customer'.
Accepted only with the airline's consent: Condition 9.5(o)(i)(B) — a customer "may travel with a battery-powered mobility aid with Akasa Air’s prior approval and subject to compliance with applicable regulations", arranged at least 48 hours ahead by e-mail to info@akasaair.com. Non-spillable (AGM, gel, sealed lead-acid, dry-cell) chairs must be checked in at Akasa's counters, with exposed terminals insulated or the battery disconnected to prevent short circuit; max 1 spare non-spillable battery (IATA DGR A67) in strong rigid packaging.
Condition 9.5(o)(i)(G): 'Wheelchairs powered by spillable (wet-cell) battery(ies) shall not be accepted since these batteries have corrosive acids and are considered to be Dangerous Goods.'
Condition 9.5(o)(i)(F): the chair 'must be checked-in at Akasa Air's check-in counters and be prepared for transport so as to prevent a short circuit (e.g., in the case of batteries, by the effective insulation of exposed terminals; or, in the case of equipment, by disconnection of the battery and protection of exposed terminals) and unintentional activation.' Removed and spare batteries must be packed in strong, rigid packaging and protected from damage.
No battery spec sheet, MSDS or manufacturer declaration is demanded. Akasa Air requires only advance notification by e-mail to info@akasaair.com, and states that lithium-ion batteries must be of a type meeting UN Manual of Tests and Criteria Part III subsection 38.3. A Medical Information Form completed by the treating physician is required only where the passenger's condition needs medical clearance, not for the wheelchair itself.
Not published — no size limit for a powered wheelchair or scooter is given.
Not published — Akasa Air sets no weight limit for a powered wheelchair.
Condition 9.5(o)(ii) applies to any wheelchair stowed in the cargo compartment: Akasa Air 'will make its best effort to return it to the Customer as close to the aircraft door as possible', otherwise transport assistance is provided up to the baggage reclaim area.
Condition 9.5(o)(i)(I): if the battery-powered mobility aid has loose fitting parts such as armrests, footrests or cushions, they should be placed in a suitable pouch or container before loading in the cargo compartment, and Akasa Air recommends the customer supplies that container. Akasa Air disclaims liability for damage arising while handling the wheelchair (9.5(o)(i)(D)) and recommends travel insurance for equipment carried (9.5(o)(i)(K)).
Manual wheelchairs
Condition 9.5(o)(i)(E): 'A Customer with a disability may use their own manual powered wheelchair till the aircraft door or the mobile stairway attached to the aircraft (depending on the airport facilities) after which it will be stored in the aircraft's hold area.' The customer is then transferred to Akasa Air's wheelchair and assisted to their seat. Crutches, braces and other prosthetic devices may be used up to the aircraft and boarded as hand baggage if the customer depends on them (9.5(o)(i)(L)).
No in-cabin wheelchair stowage is offered: the customer's own manual chair is taken at the aircraft door or mobile stairway and 'stored in the aircraft's hold area'. Only crutches, braces and other prosthetic devices may be brought into the cabin as hand baggage.
Not applicable — Akasa Air does not offer in-cabin wheelchair stowage, so no closet dimensions are published.
Not published — no maximum wheelchair size and no hold-door aperture is given for the all-Boeing 737 MAX fleet.
Not published — Akasa Air states no weight limit for a wheelchair or other mobility aid. The 158 cm (L+W+H) figure at Condition 11.4(b) is the general checked-baggage dimension rule, not a mobility-aid limit, so it is not recorded here.
Condition 9.5(o)(ii): 'If a Customer's wheelchair has been stowed in the cargo compartment of an aircraft, Akasa Air will make its best effort to return it to the Customer as close to the aircraft door as possible. If this is not possible, Akasa Air will make sure that transport assistance is made available to the Customer up to the baggage reclaim area' — by electric buggy, airport wheelchair or accessible bus, depending on the airport. Best-effort wording, not a guarantee.
Akasa Air caps how many disabled passengers and how many wheelchairs each flight can take: 'Due to restrictions on the maximum number of Persons with Disabilities or Persons with Reduced Mobility that can be carried on a flight, Akasa Air shall have the right to deny bookings, if the maximum number of such persons on a particular flight has been reached' (9.5(d)); and it 'reserves the right to restrict the number of wheelchairs on each flight, on account of safety requirements' (9.5(n)(i)). Akasa also recommends that customers requiring wheelchair assistance do not travel with pets.
Booking & cost
Condition 9.5(a): all Persons with Disabilities or Persons with Reduced Mobility must notify Akasa Air of their requirements at least 48 hours before scheduled departure — covering embarking/disembarking assistance, mobility equipment and assistive devices to be carried, and any escort or safety assistant. The same 48 h applies to requesting a wheelchair (9.5(n)(i)), to battery-powered devices (9.5(o)(i)(C)) and to submitting a Medical Information Form.
Condition 9.5(n)(i): 'Akasa Air will provide a wheelchair as per a Customer's requirement, provided that the Customer requests Akasa Air for a wheelchair, at least 48 hours prior to the scheduled time of departure, by contacting the Call Centre or through the Website.' Condition 9.5(o)(i)(C): 'Customers traveling with battery powered devices are required to make arrangements with Akasa Air at least 48 hours in advance by emailing on info@akasaair.com.'
Akasa Air states its own airport wheelchair service 'is provided at no additional charge to the Customer' (9.5(n)(ii)) and that an accessible seat is allocated 'at no additional charge' (9.5(e)(i)), but publishes nothing on whether a customer's own wheelchair is carried free of, or outside, the checked-baggage allowance. Mobility aids do not appear in the special-baggage fee list at Condition 11.4(d), and no mobility-aid fee is published anywhere.
Not published — Akasa Air does not state how many mobility devices one passenger may bring.
Condition 9.5(o)(i)(J): 'In the event of loss or damage of the mobility aids or any other similar equipment which are placed into the Checked-in Baggage, Akasa Air's liability for such loss or damage shall not be more than the maximum liability provided under the Conditions of Carriage.' Condition 17.3(a): liability for lost checked baggage 'is limited to INR 350 per kg which shall be further subject to a maximum amount of INR 25,000'; for delayed and damaged baggage, liability 'shall be limited and determined by Akasa Air as per its discretion and based upon its prevailing policy'.
Conditions of Carriage (Domestic and International tabs) — Condition 9.5 Persons with Disabilities or Persons with Reduced Mobility, incl. 9.5(n) Mobility Assistance and 9.5(o) Customers Using Their Own Devices (opens in a new tab) · read 2026-07-29 International Conditions of Carriage — Condition 11 Baggage and Condition 17 Liability for Damage (opens in a new tab) · read 2026-07-29
On board
Not clearly published. Akasa Air says the customer 'will be transferred to Akasa Air's wheelchair and provided assistance in reaching their designated seat on the aircraft', and that the wheelchair service includes transport 'to their designated seat on an aircraft (depending on the airport facilities)' — but it never states that an on-board aisle chair is carried on the aircraft.
Condition 9.5(e)(ii): 'Lavatories: A lavatory with a single panel door and additional grab bar is available on all our aircraft. The cabin crew can provide assistance moving to and from the lavatory door but will not be able to assist the Customer inside the lavatory.' Akasa Air does not claim any lavatory is wheelchair-accessible; the fleet is all-Boeing 737 MAX.
Condition 9.5(n)(v): for a customer travelling without a safety assistant Akasa Air provides meet-and-assist for boarding, deplaning, flight connections and check-in/transfer/baggage reclaim, stowing hand baggage, opening the onboard snack and an individual on-board safety briefing on request. But 9.5(n)(vi): Akasa Air 'regrets its inability to assist the Customer with personal care including assisting the Customer by feeding them, administering medication and/or accompanying them in the toilets'.
Condition 9.5(e)(i): 'Akasa Air will allocate a seat that is convenient and designated as accessible for Persons with Disabilities at no additional charge. These seats will remain blocked until as close to the scheduled time of departure as practicable. Akasa Air seats have movable armrests for easy accessibility to the seats.' Passengers whose reduced mobility would impede evacuation are not seated where they could obstruct emergency exits, per DGCA CAR Section 3, Series M, Part I, Issue III.
Worth knowing
Almost everything Akasa Air publishes about mobility aids lives in the Conditions of Carriage (Condition 9.5), which is unusually detailed for a low-cost carrier: an installed lithium battery has no watt-hour cap, a removed one is capped at 300 Wh, spares are one at 300 Wh or two at 160 Wh, and spillable wet-cell chairs are refused outright. Two things a traveller must weigh. (1) A powered chair needs Akasa's PRIOR APPROVAL, arranged at least 48 h ahead by e-mail to info@akasaair.com, and carriage 'may be denied' if the precautions cannot be taken. (2) Akasa caps the number of disabled passengers and the number of wheelchairs per flight and may refuse bookings once that cap is reached. Damage liability is the ordinary Indian checked-baggage cap (INR 350/kg, max INR 25,000) — far below the value of a powered chair — and Akasa expressly disclaims liability for damage arising while handling the wheelchair, recommending the passenger insure it. The Conditions of Carriage page renders both the Domestic and the International documents; the wheelchair and battery clauses are identical in both. Akasa's Customer Experience, Dangerous Goods, Baggage, FAQ and Contact Us pages are JavaScript-only single-page-app shells: direct fetches returned navigation and footer text with no body content, and the r.jina.ai reader proxy is blocked by CloudFront with a 403, so any additional accessibility content on those pages could not be read (a 2026-05-14 Wayback snapshot of the Customer Experience page is the same empty shell). Akasa Air does not serve the USA and publishes no DOT Complaints Resolution Official page. Akasa defines 'Persons with Disabilities' and 'Persons with Reduced Mobility' by reference to DGCA CAR Section 3, Series M, Part I, Issue III.
Sources
Every figure above traces to one of these.
- s1 Conditions of Carriage (Domestic and International tabs) — Condition 9.5 Persons with Disabilities or Persons with Reduced Mobility, incl. 9.5(n) Mobility Assistance and 9.5(o) Customers Using Their Own Devices (opens in a new tab) · official · read 2026-07-29
- s2 International Conditions of Carriage — Condition 11 Baggage and Condition 17 Liability for Damage (opens in a new tab) · official · read 2026-07-29
- s3 Contact Us — corporate office and info@akasaair.com (opens in a new tab) · official · read 2026-07-29
- s4 Customer Care — online query form (opens in a new tab) · official · read 2026-07-29
- s5 Grievance Redressal Process — Nodal Officer and Appellate Authority (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 5 contacts · 72% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.