AJet

IATA VF ICAO TKJ Türkiye · www.ajet.com (opens in a new tab)

Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.

Advance notice: 48hours before departure
Powered wheelchair: Yes
Lithium, battery installed: 300watt-hours maximum
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

+90 850 333 2538

Free call centre — flight status, ticket cancellation, customer feedback files, GDPR requests, general information (the number to use for an assistance request that cannot be made in the booking flow)
Phone

+90 888 228 2538

Paid call centre — ticket reservation and sales, additional-service sales, voluntary reissue
Phone

+90 850 225 2538

Free baggage-disruption call centre — lost, damaged and forgotten baggage (use this if a wheelchair is damaged in the hold)
Phone

+90 850 224 2538

Free operational-disruption call centre — changes and refunds after cancellation or schedule change
Email

info@ajet.com

AJet Hava Taşımacılığı A.Ş. — general e-mail (no dedicated disability address is published)
Online form

Feedback / complaint form (Geri Bildirim Formu) — general, NOT a disability desk. AJet's passenger-rights notice tells passengers to use "KURUMSAL → Müşteri İletişim Merkezi → Geri Bildirim Formu" on ajet.com (opens in a new tab)
Online form

WhatsApp support chat — flight search, PNR/ticket enquiry, boarding pass, cancellation/refund, baggage allowance and baggage-issue enquiries, in all languages (opens in a new tab)

AJet publishes no dedicated disability desk: none of the four call-centre numbers, and neither info@ajet.com nor the feedback form, is labelled for special assistance. The route AJet itself prescribes is to make the request in the booking flow (website, app, agency, call centre, kiosk, counter or sales office) at least 48 hours before departure. Note that wheelchair-request passengers are barred from online, mobile and kiosk check-in and must present themselves at the counter. AJet's postal address on its passenger-rights notice is "Yeşilköy Mah. Havaalanı Cad. THY B Blok Sitesi İdari Bina No:3/1, 34149 Bakırköy/İstanbul"; social channels x.com/AJET_TR and facebook.com/ajet.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Yes

AJet carries wheelchairs "operating on dry, liquid, and lithium batteries/accumulators". Two firm conditions: the passenger and/or their companion is responsible for disconnecting the battery connection/energy at acceptance, and "mobility devices with lithium-ion batteries that do not meet these conditions [300 Wh, or 2 × 160 Wh] are not accepted for carriage".

AJet — Passengers with Special Needs (English version of the special-assistance page) (opens in a new tab) · read 2026-07-29 AJet — Özelliği Olan Yolcular (passengers with special needs), Turkish (opens in a new tab) · read 2026-07-29 AJet — Baggage rules (English), "Health Equipment → Wheelchair" section (opens in a new tab) · read 2026-07-29

Lithium-ion batteries

Yes

Accepted within AJet's published watt-hour limits: "Mobility devices with lithium-ion batteries that do not meet these conditions are not accepted for carriage."

AJet — Baggage rules (English), "Health Equipment → Wheelchair" section (opens in a new tab) · read 2026-07-29 AJet — Passengers with Special Needs (English version of the special-assistance page) (opens in a new tab) · read 2026-07-29 AJet — Özelliği Olan Yolcular (passengers with special needs), Turkish (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair

300 Wh

"The battery of a wheelchair or other mobility device must not exceed 300 Wh. For devices equipped with two batteries, each battery must not exceed 160 Wh." AJet's English pages state this without limiting it to removed batteries; the Turkish page attaches the same 300 Wh / 2 × 160 Wh figures to wheelchairs whose battery is removed. AJet publishes no higher allowance for a battery that stays installed.

Watt-hour cap — battery removed into the cabin

300 Wh

Same cap: 300 Wh, or 160 Wh per battery on a two-battery device. "Wheelchairs or mobility devices with removable batteries may be transported as checked baggage without restrictions, provided they meet these requirements" — and the removed battery must then travel in the cabin.

Watt-hour cap — spare battery

300 Wh

"Passengers may carry one spare lithium-ion battery not exceeding 300 Wh, or two spare batteries not exceeding 160 Wh each." Spares travel in the cabin, carried in the seat pocket or in a bag under the seat in front.

Spare batteries permittedmaximum number under any published configuration

Maximum count under any published configuration: one spare of up to 300 Wh, OR two spares of up to 160 Wh each. Two is therefore the most that may be carried, and only at the lower 160 Wh rating.

Battery must be removed

Not published

Not stated as compulsory. AJet requires the battery connection/energy to be cut at acceptance (the passenger's or companion's responsibility) and sets out what happens when the battery is removed — it goes into the cabin — but it does not say every wheelchair battery must be removed.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Yes

Wheelchairs operating on dry batteries are accepted, with the same single condition: the passenger and/or companion is responsible for disconnecting the battery connection/energy at acceptance.

Wet / spillable batteries

Yes

Wheelchairs operating on "liquid" (wet) batteries are accepted. The only published condition is that the passenger and/or companion disconnects the battery connection/energy at acceptance; AJet publishes no separate spill-containment, upright-carriage or crating requirement.

Terminal protection & immobilisation

Battery connection/energy must be disconnected at acceptance — the passenger's and/or companion's responsibility

"The responsibility for disconnecting the battery connection/energy of wheelchairs operating on dry, liquid, and lithium batteries/accumulators lies with the passenger and/or their companion during acceptance." No taping or terminal-insulation wording is published for wheelchair batteries; spare batteries generally must be carried in their case or packaging, in the cabin.

AJet — Passengers with Special Needs (English version of the special-assistance page) (opens in a new tab) · read 2026-07-29 AJet — Özelliği Olan Yolcular (passengers with special needs), Turkish (opens in a new tab) · read 2026-07-29 AJet — "Bagajınızda ve üzerinizde yasaklanmış eşyalar taşımayınız / Do not carry prohibited items" notice, AJET KYS form FR.67.0326 rev.00 dated 06.03.2024 (opens in a new tab) · read 2026-07-29

Paperwork the airline wants

Not published

Not published — AJet asks for no battery spec sheet, MSDS or manufacturer watt-hour label for a mobility aid, and explicitly does not require a medical report from a disabled passenger.

Size limit for a powered chair

Not published

Not published — AJet gives a 150 kg weight cap but no dimension limit.

Weight limit for a powered chair

150 kg

"The maximum weight of a wheelchair should not exceed 150 kg" — one figure covering wheelchairs generally; AJet does not publish a separate powered-chair limit.

AJet — Baggage rules (English), "Health Equipment → Wheelchair" section (opens in a new tab) · read 2026-07-29

Returned at the aircraft door

Not published

Not published. AJet does not state whether a powered chair is returned at the aircraft door or on the baggage belt.

AJet's prohibited-items notice bans lithium-powered personal vehicles — hoverboards, segways, air wheels, solo wheels, balance wheels, electric bicycles, diver propulsion vehicles — from both cabin and hold; that ban does not extend to wheelchairs, which are governed by the separate 300 Wh / 2 × 160 Wh mobility-aid rule. SEPARATE WARNING: AJet refuses carriage to "passengers who are obliged to use electrical or pneumatic tools during flight", excepting only oxygen cylinders and portable breathing apparatus supplied by AJet. Anyone who must run a ventilator or other powered medical device in flight should clear it with AJet before booking.

Manual wheelchairs

Manual chairs accepted

Yes

"Wheelchairs are transported free of charge, provided that the disabled passenger travels on the same plane." No medical report is required of a disabled passenger; however a passenger who cannot meet their own needs and could not self-evacuate is not permitted to travel without a companion, and "if the passenger declares that he can fly unaccompanied, no companion condition is required".

Folding chair may travel in the cabin

"Infant carriers or strollers carried by passengers traveling with infants, as well as portable wheelchairs or crutches required by certain passengers, will be placed in the aircraft's cargo hold during boarding." AJet publishes no in-cabin stowage option for a folding manual chair.

AJet — Baggage rules (English), "Health Equipment → Wheelchair" section (opens in a new tab) · read 2026-07-29

In-cabin stowage limit

Not published

Not published; AJet places portable wheelchairs in the hold during boarding rather than offering cabin stowage.

Size limit for a checked manual chair

Not published

Not published — AJet caps wheelchair weight at 150 kg but publishes no dimension limit.

Weight limit for a manual chair

150 kg

"The maximum weight of a wheelchair should not exceed 150 kg" (baggage page, Health Equipment → Wheelchair). AJet gives one figure and does not distinguish manual from powered chairs.

AJet — Baggage rules (English), "Health Equipment → Wheelchair" section (opens in a new tab) · read 2026-07-29

Returned at the aircraft door

Not published

Not explicitly published. AJet says a passenger's portable wheelchair is put into the hold at boarding, and that its own loaner chair can go "up to the cabin" seat, but it nowhere states that a passenger's own chair is returned at the aircraft door on arrival.

AJet's own loaner-wheelchair service comes in three grades: "For Apron" (to the aircraft, for passengers who can climb the steps), "For the steps" (to the aircraft door), and "Till Cabin" (to the cabin seat, for passengers who cannot walk at all). All three, and the ambulift, are free. The service runs in every city AJet serves, subject to technical facilities and aircraft availability, and the wheelchair team also takes requests at the check-in counter.

Booking & cost

Advance notice requiredhours before scheduled departure

48h

"You should book at least 48 hours before your flight to ensure that the following additional services are available in a best possible way" — the services being wheelchair to the cabin, to the aircraft stairs, to the stairs only, and the ambulift. "If you give less than 48 hours' notice, the airport may not be able to provide the service as promptly as you need." A second line asks passengers to state the request "at least 24 hours" when booking accompanying services.

How to request assistance

State the request when booking — on ajet.com, the AJet app, an agency or the call centre — at least 48 hours before departure

"If you do not make a request during the booking and sales phase, the desired service may be delayed at the airport." Two material limits: wheelchair requests CANNOT be fulfilled where the itinerary contains a flight operated jointly with another airline (codeshare), and wheelchair-request passengers cannot use online, kiosk or mobile check-in. Conditions of Carriage 8.2 adds that acceptance of passengers in need of assistance "may be subject to prior agreement and arrangements with the carrier".

AJet — Passengers with Special Needs (English version of the special-assistance page) (opens in a new tab) · read 2026-07-29 AJet — Özelliği Olan Yolcular (passengers with special needs), Turkish (opens in a new tab) · read 2026-07-29 AJet — General Conditions of Carriage (English PDF), ajet.com/pdfs (opens in a new tab) · read 2026-07-29

Charge for carrying the aid

No fee

"Wheelchairs are transported free of charge, provided that the disabled passenger travels on the same plane" (baggage page). The special-needs page repeats this for "wheelchair or necessary equipment, medical supplies etc." in the cargo compartment, and prices all four airport services — wheelchair up to the cabin, up to the aircraft stairs, just up to the stairs, and the ambulift — as Free.

Mobility devices carried free

Not published

AJet publishes no number of its own; it says only that a wheelchair plus one further mobility aid may travel. No airline-published cap exists, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not AJet's published policy.

SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including AJet (opens in a new tab) · read 2026-07-29

If they damage your chair

Montreal Convention limit — SDR 1,288 per passenger for checked baggage; no separate mobility-aid rule

General Conditions of Carriage 16.3.4: liability for damage to checked baggage is limited to SDR 1,288 per passenger where the Montreal Convention applies, or 250 Poincaré francs per kg (about USD 20/kg) plus 5,000 Poincaré francs for unchecked baggage under the Warsaw Convention as amended at The Hague. A higher value can be declared under art. 9.7. AJet publishes no full-value or mobility-aid-specific waiver.

AJet — General Conditions of Carriage (English PDF), ajet.com/pdfs (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair

Not published

Not published. AJet's "Till Cabin" service takes a passenger to their seat before departure, but no on-board aisle chair for use during the flight is described.

Accessible lavatory

Not published

Not published. AJet states only that cabin crew cannot help with toilet needs in flight but "can help you to and from the door" of the lavatory — it says nothing about the lavatory itself being accessible. AJet's fleet is Boeing 737 narrowbody.

Crew help you transfer

Yes

"Transfers between the terminal and the aircraft are carried out professionally for our passengers with wheelchair", by qualified personnel of the health and/or ground-service organisations AJet appoints, around the clock; the wheelchair team also takes requests at the check-in counter. LIMIT: cabin crew cannot assist with breathing devices, eating, medication tracking or toilet needs during the flight — only to and from the lavatory door.

Seating & movable armrests

Not published

Not published — AJet says nothing about movable armrests or bulkhead seating. Because wheelchair-request passengers are barred from online, mobile and kiosk check-in, seats are assigned at the airport counter.

Worth knowing

THIRD PASS (2026-07-29) — the record was rebuilt from live pages. Two earlier passes recorded ajet.com as unreadable: a Vue single-page application behind Akamai bot management that returned a 4–12 KB JavaScript shell from every route tried, so the whole record rested on Internet Archive PDFs and almost every policy field was null. The upgraded fetcher (tool User-Agent to the r.jina.ai reader plus --render 25, which waits for client-side rendering) resolved every one of those pages on the first attempt. Every source in this record is now a live ajet.com URL; nothing is cited from an archive snapshot. WHAT THAT CHANGED: AJet does in fact publish a full mobility-aid policy, on two pages — the special-needs page (TR and EN) and the Health Equipment section of the baggage page. Free carriage of wheelchairs, free ambulift, a 150 kg maximum wheelchair weight, a 300 Wh battery cap (2 × 160 Wh for twin-battery devices), one 300 Wh spare or two 160 Wh spares in the cabin, and outright refusal of lithium-ion mobility devices that exceed those figures. Four call-centre numbers, info@ajet.com and a WhatsApp channel are published on the contact page; none is a disability desk. TR/EN DISCREPANCY WORTH A HUMAN EYE: the English pages state "The battery of a wheelchair or other mobility device must not exceed 300 Wh" flatly, while the Turkish page phrases the identical figures as applying to wheelchairs "bataryası çıkarılan" (whose battery is removed). This record takes the stricter English reading and applies 300 Wh to the installed case too; a passenger with a >300 Wh installed battery must confirm with AJet. THREE OTHER TRAPS: (1) wheelchair requests "cannot be fulfilled for travels with flights operated jointly with other airlines in the travel plan" — a codeshare leg voids the assistance request; (2) wheelchair-request passengers cannot use online, mobile or kiosk check-in; (3) AJet refuses passengers "obliged to use electrical or pneumatic tools during flight" except AJet-supplied oxygen and portable breathing apparatus. Fleet is Boeing 737; AJet is the low-cost arm of Turkish Airlines but publishes its own rules and Turkish Airlines' policy has NOT been imported here. ONE REGULATOR SOURCE ADDED (s11): the Turkish DGCA instruction SHT-ENGELSIZ, which gives every disabled passenger on a Turkish carrier a right to carry up to two mobility items (electric chair included, medical supplies excluded) on 48 hours' notice, free of charge — AJet publishes no device count of its own. Language of source: the Turkish and English pages carry the same substance, so the English wording is quoted; the Turkish page (s6) is cited alongside every fact taken from it.

Sources

Every figure above traces to one of these.

s1 AJet — General Conditions of Carriage (English PDF), ajet.com/pdfs (opens in a new tab) · official · read 2026-07-29
s2 AJet — Yolcu ve Bagaj Taşıma Genel Şartları (Turkish general conditions of carriage PDF), ajet.com/pdfs (opens in a new tab) · official · read 2026-07-29
s3 AJet — "Bagajınızda ve üzerinizde yasaklanmış eşyalar taşımayınız / Do not carry prohibited items" notice, AJET KYS form FR.67.0326 rev.00 dated 06.03.2024 (opens in a new tab) · official · read 2026-07-29
s4 AJet — Yolcu Hakları (passenger rights notice, Turkish PDF), ajet.com/pdfs (opens in a new tab) · official · read 2026-07-29
s5 AJet — Feedback Form (Geri Bildirim Formu) (opens in a new tab) · official · read 2026-07-29
s6 AJet — Özelliği Olan Yolcular (passengers with special needs), Turkish (opens in a new tab) · official · read 2026-07-29
s7 AJet — Passengers with Special Needs (English version of the special-assistance page) (opens in a new tab) · official · read 2026-07-29
s8 AJet — Baggage rules (English), "Health Equipment → Wheelchair" section (opens in a new tab) · official · read 2026-07-29
s9 AJet — Contact (call centres, e-mail, WhatsApp support chat) (opens in a new tab) · official · read 2026-07-29
s10 AJet Is Accessible for Everyone — digital accessibility statement (WCAG 2.2 AA, screen-reader support, keyboard shortcuts) (opens in a new tab) · official · read 2026-07-29
s11 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including AJet (opens in a new tab) · regulator · read 2026-07-29

Record status researched · confidence high · 10 official sources · 7 contacts · 68% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

AJet

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality