All airlines North America
Air Transat
Powered chairs need the airline’s prior approval · carried free · 48 h notice · no watt-hour cap on an installed battery.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- No stated limit
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneCanada & U.S. — Contact Centre 1-877-TRANSAT (toll-free); use it to reach the Special Request department24 hours a day, 7 days a week
- PhoneOther countries — Contact Centre (long distance)24 hours a day, 7 days a week
- PhoneTTY for guests who are deaf or hard of hearing (toll-free)
- PhoneTTY for guests who are deaf or hard of hearing — long distance
- PhoneAssistance for passengers at destination — Canada & USA (toll-free)
- PhoneAssistance for passengers at destination — Canadian number from anywhere
- EmailSpecial Requests Services — send the Request for Transport of Mobility Aids and Assistance form and medical/assessment forms here, at least 48 h before departure
- EmailCustomer Relations — accessibility feedback, accessibility plan in alternate formats (Customer Relations, 300 Léo-Pariseau Street, suite 1200, Montreal, Quebec H2X 4C2)
- Online form
- Online form
- Online form
- Relay / text1-800-855-0511 (voice to TTY), 711 (TTY to voice), 1-800-855-1155 (TTY to TTY); then ask the operator to call Air Transat's contact centre on 1-866-234-5136 (toll-free) or 514-906-5196.Bell Relay Service (deaf, deafened, hard of hearing or speech disability)
Everything mobility-related routes through the Special Request department: the online 'Special requests and reduced mobility' form or request@airtransat.com. Air Transat asks for the mobility-aid PDF form at least 48 h before departure and for a printed copy at each departure airport.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted only with Air Transat's approval: in its "Eligibility of battery-powered mobility aids" table the "Approval required" column reads "Yes" for every accepted battery type (removable and non-removable lithium, non-spillable dry, AGM, gelled electrolyte); wet/spillable is refused. "Battery-powered mobility aids must be charged and stored vertically." Send the Request for Transport of Mobility Aids and Assistance form at least 48 hours before departure. A321 hold door 152,4 x 114,3 cm, max 150 kg; A330 no restriction.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Accepted with Air Transat approval ('Approval required: Yes'). Removable lithium batteries must be removed, placed in individual protective bags and carried in the cabin — 'Batteries will not be accepted as checked baggage'; the chair itself then travels 'without restriction as checked baggage'. Non-removable lithium batteries stay in the device and travel in the hold.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Air Transat's mobility-aid eligibility table lists non-removable lithium batteries as 'Without limit' watt-hours, permitted in checked/hold carriage with the battery remaining in the device — subject to Air Transat's approval, like every battery type in that table.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Removable lithium: 'Up to 300WH', permitted in carry-on only (not checked), approval required. 'A maximum of one battery not exceeding 300WH or two batteries not exceeding 160WH may be carried on board.'
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Air Transat does not use the word 'spare' in its mobility-aid battery table; it allows 'a maximum of one battery not exceeding 300WH or two batteries not exceeding 160WH' on board for a removable-lithium aid, without saying whether that count includes a spare. The 100/160 Wh consumer-device table on the baggage page covers PEDs/CEDs/PMEDs, not mobility aids.
Not published as a spare count for mobility aids — see lithium_wh_spare_max. Generally, 'spare lithium or lithium-ion batteries must be carried in your hand luggage'.
Depends on the battery: for a removable lithium-ion battery, yes — 'The batteries must be removed and placed in individual protective bags for transport in the cabin' and 'Batteries will not be accepted as checked baggage'. Non-removable lithium, non-spillable dry, AGM and gelled-electrolyte batteries must remain installed and travel in the cargo hold.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Non-spillable dry, AGM (absorbent glass mat) and gelled-electrolyte batteries are permitted only as checked/hold carriage — 'The battery must remain in the device and be transported in the cargo hold' — and Air Transat's eligibility table marks 'Approval required: Yes' for each of these types.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
'Wet or spillable' batteries: not permitted in carry-on, not permitted in checked baggage — 'We do not transport this type of battery.' The mobility-aid form repeats: 'Please note that WET Cell spillable batteries are prohibited on Air Transat'. Damaged or leaking batteries are equally refused.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29 Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · read 2026-07-29
'The battery terminals must be protected against short circuits, for example by covering the exposed terminals with tape.' Removed batteries also go in individual protective bags.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
The Request for Transport of Mobility Aids and Assistance form is required and asks explicitly for battery type, watt-hour rating, whether the battery is removable and whether spare batteries are carried, plus weight and dimensions; every accepted battery type is marked 'Approval required: Yes'. Bring instructions, the manual and any tools; present a printed copy of the form at each departure airport.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29 Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · read 2026-07-29
Air Transat's 'Restriction by aircraft type' table gives CARGO HOLD DOOR apertures, not a stated maximum chair size: Airbus A321 maximum door width 152.4 cm / 60 in, maximum door height 114.3 cm / 45 in; Airbus A330 'No restriction'. If your device exceeds these you may still submit the form and the Request team will discuss options.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Airbus A321: maximum weight '330 pounds /150 kg'. Airbus A330: 'No restriction'. Air Transat's fleet is A321ceo, A321LR, A330-200 and A330-300, so the A321 figure is the binding one on most routes.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
'Gate delivery of personal mobility aids is available where permitted by regulation. Consult www.airtransat.com for airports where gate delivery may not be possible.' On arrival agents deliver and transfer the aid to the aircraft door when facilities or customs regulations allow.
Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · read 2026-07-29 Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Battery-powered aids must be charged and stored vertically. Air Transat refuses small lithium battery-powered vehicles that are not mobility aids (hoverboards, e-scooters such as Razor, airwheels, Onewheels, mini-Segways, e-bikes, ride-on toys) even with the battery removed.
Manual wheelchairs
'Your compact mobility aid (e.g., cane, walker) can be taken on board at no extra cost and will be safely stowed. If your compact mobility aid does not meet the specifications for carry-on luggage, we will gladly transport it as part of your checked luggage, free of charge. You don't need to make any prior arrangements before your trip.'
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Compact aids (cane, walker) are taken on board at no extra cost and safely stowed. Cabin crew will 'safely store walkers or manual folding wheelchairs (if allowed) and we will remove any cargo or other baggage from storage to accommodate the mobility aid'. The '(if allowed)' caveat is Air Transat's own and no stowage dimensions are published.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
No in-cabin wheelchair stowage dimensions are published. The only cabin figure Air Transat gives is the general carry-on limit of 23 × 40 × 55 cm (9 × 15.5 × 21.5 in), which is what a 'compact mobility aid' must meet to travel as carry-on.
Not published for manual chairs. The published A321 cargo-hold-door aperture (152.4 cm wide × 114.3 cm high) appears under 'Powered mobility aid or scooter' and is recorded under electric.max_dimensions with basis hold_door.
Not published for manual chairs. The only weight table Air Transat publishes (A321 330 lb / 150 kg; A330 no restriction) sits inside the 'Powered mobility aid or scooter' section and is recorded under electric.max_weight_kg.
On arrival an Air Transat agent assists with 'delivering and transferring the mobility aid to the aircraft door (when facilities or customs regulations allow) or as soon as possible'. The mobility-aid form adds: 'Gate delivery of personal mobility aids is available where permitted by regulation. Consult www.airtransat.com for airports where gate delivery may not be possible.'
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29 Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · read 2026-07-29
The mobility-aid form asks you to tag the aid with your full name, address and phone number, to list removable parts (seat cushion, head rest, chair back, leg/foot rests, tray, controller/joystick, armrests, straps) and to bring instructions, the manual and any tools.
Booking & cost
'We recommend that you contact our Special Request department at least 48 hours before your departure.' The Request for Transport of Mobility Aids and Assistance form must be returned 'no later than 48 hours prior to departure' to request@airtransat.com. Without notice Air Transat says it will 'still do our utmost to accommodate you'. Also arrive at the airport at least three hours before departure with a powered aid.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29 Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · read 2026-07-29
The PDF asks for device type, battery type, watt-hours, whether spare batteries are carried, whether the battery is removable, key-operated or not, weight, height, length and width including parts, removable parts, and handling tips; a photo of the aid is requested if possible. Bring a printed copy to each departure airport. Existing bookings can also use 'Manage my booking'.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29 Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · read 2026-07-29 Special requests and reduced mobility form (opens in a new tab) · read 2026-07-29
'Air Transat will handle passenger mobility aids, wheelchairs and scooters with priority and free of charge. If necessary, Air Transat will remove any cargo or other baggage from the cargo hold to accommodate a person with disabilities' mobility aid.' Compact aids travel in the cabin at no extra cost, or free as checked baggage if oversized.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Air Transat does not publish a number of mobility devices carried free per passenger.
'If your mobility aid is damaged or delayed, we will provide you with a temporary replacement... repaired or replaced swiftly by the provider of your choice. Additionally, we will cover any expenses you incur... without applying any maximum statutory liability amounts... it will be replaced with an equivalent model. The maximum liability amount established by the Montreal Convention will not be applicable.' A special declaration of interest under Article 22 may also be made up to the point Air Transat takes the aid for stowage.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
On board
Crew will 'provide an onboard wheelchair' and 'assist in moving between your seat and the washroom, including transfers to an on-board wheelchair'. No aircraft exceptions are stated.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
'Our aircraft are equipped with accessible lavatories designed to be operated with minimal effort. You must be able to use them independently or with assistance from your support person.' Crew will also allow access to the most spacious washroom.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Agents assist with transferring between mobility aids at departure; on board crew help 'transfer from the mobility aid to the seat' and move between seat and washroom including transfers to the onboard wheelchair. Tasks such as help with eating, medication, using the washroom or seat transfers that the passenger cannot do at all require a support person — crew cannot perform them.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
'On request, we will do everything we can to assign you the most appropriate seat.' Ask via the Special Request form, subject 'reserve my seat', at least 48 h before departure, for an adapted seat such as one with a movable armrest, extra floor space or near a washroom. Seat-selection fees may be waived and a medical letter may be requested. Bulkhead and emergency-exit rows have fixed armrests and are not recommended.
Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · read 2026-07-29
Fleet detail. Published cargo-hold-door restrictions by aircraft type: Airbus A321 — maximum door width 152.4 cm / 60 in, maximum door height 114.3 cm / 45 in, maximum weight 330 lb / 150 kg; Airbus A330 — no restriction on width, height or weight. Air Transat's fleet is the A321-200 (A321ceo), A321LR, A330-200 and A330-300, so any A321 leg is the binding constraint.
Worth knowing
Air Transat publishes the most explicit battery-eligibility matrix of the three Canadian carriers reviewed: wet/spillable and damaged batteries are flatly refused; non-spillable dry, AGM and gel stay in the chair and go in the hold; removable lithium up to 300 Wh must come out and travel in the cabin (max one ≤300 Wh or two ≤160 Wh); non-removable lithium is accepted 'without limit' installed in the hold. Every accepted battery type is marked 'approval required', which is why the acceptance facts are recorded as conditional. The published size figures are CARGO-HOLD DOOR apertures (A321 152.4 × 114.3 cm; A330 unrestricted), not a stated maximum chair size, and exceeding them triggers a conversation rather than automatic refusal. Note the separate 100/160 Wh table on the baggage page applies to consumer and portable medical electronic devices, NOT to mobility aids. Air Transat became a 'large carrier' under the ATPDR on 1 January 2024; its Accessibility Plan 2026–2029 is published as a web page rather than a PDF.
Sources
Every figure above traces to one of these.
- s1 Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service) (opens in a new tab) · official · read 2026-07-29
- s2 Air Transat Request for Transport of Mobility Aids and Assistance (PDF form) (opens in a new tab) · official · read 2026-07-29
- s3 Air Transat Accessibility Plan 2026–2029 (feedback process, relay numbers, ATPDR status) (opens in a new tab) · official · read 2026-07-29
- s4 Restricted and prohibited items — batteries and portable electronic devices (opens in a new tab) · official · read 2026-07-29
- s5 Help and contact / Contact us — phone, TTY and Bell Relay (opens in a new tab) · official · read 2026-07-29
- s6 Special requests and reduced mobility form (opens in a new tab) · official · read 2026-07-29
- s7 Special services hub (accessibility plans and progress reports) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 7 official sources · 12 contacts · 85% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.