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Air Mauritius
Powered wheelchairs accepted · carried free · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneMauritius — Air Mauritius Call Centre (the channel the reduced-mobility page points to for wheelchair questions)
- Email24/7 Reservations team — special assistance and wheelchair/mobility-device requests
- EmailWebsite accessibility feedback
- Online form
Air Mauritius routes all special-assistance requests to its 24/7 Reservations team by e-mail; the reduced-mobility page links the words "Call Centre" to /en/help/contact-us, which itself publishes no telephone number — the +230 207 7575 Call Centre number above is printed on the checked-baggage and additional-baggage pages. No TTY/relay service and no per-country accessibility numbers are published.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
The dangerous-goods page bans personal mobility devices such as hoverboards and self-balancing wheels but adds: "to avoid inconveniencing passengers with reduced mobility, powered mobility aids such as wheel chairs are allowed". Electric chairs must be checked in. Air Mauritius warns that without at least 72 hours' notice "there is a risk that we have to decline the transportation if your wheelchair's battery type does not allow for safe transport".
Dangerous goods (opens in a new tab) · read 2026-07-29 Reduced mobility (opens in a new tab) · read 2026-07-29
"Wheelchairs or other battery-powered mobility aids with spillable batteries, non-spillable wet batteries, Nickel-Metal Hydride or dry batteries and Lithium batteries" are listed as items prohibited in hand baggage but permitted in checked baggage.
Dangerous goods (opens in a new tab) · read 2026-07-29
No watt-hour limit published for wheelchair batteries. The 100 Wh figure on the dangerous-goods page applies to consumer electronic devices and power banks, not to mobility aids. ICAO/IATA default applies — see global rules.
Dangerous goods (opens in a new tab) · read 2026-07-29
No watt-hour limit published for a wheelchair battery removed into the cabin. ICAO/IATA default applies — see global rules.
Dangerous goods (opens in a new tab) · read 2026-07-29
No watt-hour limit published for a spare wheelchair battery. The 100 Wh cap Air Mauritius publishes is for spare batteries and power banks for consumer electronics, not mobility aids.
Dangerous goods (opens in a new tab) · read 2026-07-29
No spare-battery allowance published for mobility aids. The "no more than one spare lithium or lithium-ion cells or batteries" rule on the dangerous-goods page is explicitly for consumer electronic devices and is not applied to wheelchairs.
Dangerous goods (opens in a new tab) · read 2026-07-29
The battery normally stays with the chair: "the battery must be disconnected, the battery terminals insulated ... and the battery securely attached to the wheelchair or mobility aid", with removal listed only as the alternative ("the batteries being removed by user if possible") and as the fallback where a spillable battery cannot be secured upright.
Reduced mobility (opens in a new tab) · read 2026-07-29 Dangerous goods (opens in a new tab) · read 2026-07-29
Wheelchairs with "non-spillable wet batteries, Nickel-Metal Hydride or dry batteries" are permitted in checked baggage. "Wheelchairs/mobility aids with gels type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuits."
Dangerous goods (opens in a new tab) · read 2026-07-29 Reduced mobility (opens in a new tab) · read 2026-07-29
"Wheelchairs powered by spillable batteries may be accepted provided that they are correctly handled, loaded and secured in an upright position. If the above provisions cannot be met, the spillable battery must be removed from the wheelchair and may only be accepted under the conditions detailed in the current issue of the IATA Dangerous Goods Regulations."
Reduced mobility (opens in a new tab) · read 2026-07-29
"All battery-powered wheelchairs or other battery-powered mobility devices with batteries must be secured in an upright position. The battery must be disconnected, the battery terminals insulated to prevent accidental short circuits and the battery securely attached to the wheelchair or mobility aid." Gel-type batteries need not be disconnected if the terminals are insulated.
Reduced mobility (opens in a new tab) · read 2026-07-29 Dangerous goods (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS or manufacturer label is demanded. Air Mauritius only asks passengers to declare the chair's type, dimensions, weight and whether it folds when booking. (A MEDIF is separately required of WCHC passengers, but that is a fitness-to-fly form, not a battery document.)
Reduced mobility (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair dimensions published.
No weight limit published for powered wheelchairs; "if your device is oversized or heavy, we strongly recommend to make prior arrangements with the relevant airport authorities."
Reduced mobility (opens in a new tab) · read 2026-07-29
"If you are traveling with an electric wheelchair, please note that you will need to check it in as baggage. You will not be able to reclaim it during a long stopover or upon exiting the aircraft. You will have to collect your electric wheelchair at the baggage delivery point." NOTE: the On Arrival tab of the same page states more loosely that mobility devices "will be safely delivered to you at the gate or at the baggage delivery point, as per local airport procedures" — the page contradicts itself; the electric-specific text is the stricter one.
Reduced mobility (opens in a new tab) · read 2026-07-29
Electric wheelchairs must be requested at least 72 hours ahead; Air Mauritius states it may decline carriage if the battery type does not allow safe transport. Oversized or heavy devices should be arranged in advance with the airport authorities.
Manual wheelchairs
Manual wheelchairs are carried as checked luggage at no extra cost, alongside canes, crutches, walkers and mobility scooters.
Reduced mobility (opens in a new tab) · read 2026-07-29
Air Mauritius transports wheelchairs and personal mobility devices "as checked luggage"; a manual chair may be kept "up to the aircraft opening or boarding gate" but no in-cabin stowage of a folding chair is offered.
Reduced mobility (opens in a new tab) · read 2026-07-29
No in-cabin wheelchair stowage space is described.
No maximum wheelchair dimensions published. The 158 cm (L+W+H) figure on the checked-baggage page is the ordinary baggage rule and is not applied to mobility aids.
Checked baggage (Call Centre number, general baggage dimensions) (opens in a new tab) · read 2026-07-29
No weight limit published for wheelchairs. Air Mauritius only asks passengers to "specify your wheelchair's type, dimensions, weight, and whether it is foldable" at the time of booking, and to arrange oversized or heavy devices with the airport authorities in advance.
Reduced mobility (opens in a new tab) · read 2026-07-29
"For manual wheelchairs, in most airports, you can keep it with you up to the aircraft opening or boarding gate, provided there is no direct walkway to the aircraft. You may also have it delivered to you upon exiting the aircraft." On a lengthy stopover you can reclaim the chair or Air Mauritius will provide assistance.
Reduced mobility (opens in a new tab) · read 2026-07-29
Booking & cost
"Do let us know of your specific mobility requirements at least 72 hours in advance"; the same 72-hour deadline is repeated for wheelchair requests, for travelling with your own electric wheelchair, and for medical clearance. Passengers are also asked to arrive at the airport at least 2 hours before departure.
Reduced mobility (opens in a new tab) · read 2026-07-29 Medical cases (travel companion rules, mobility-device baggage allowance) (opens in a new tab) · read 2026-07-29
"Send the booking details (dates, destination) and the type of assistance you require to our 24/7 Reservations team by email" (reservations_mru@airmauritius.com). Codes: WCHR if you cannot walk long distances but can use stairs; WCHS if you cannot use stairs but can walk to your seat; WCHC if entirely immobile.
Reduced mobility (opens in a new tab) · read 2026-07-29
"We will transport your wheelchair or personal mobility device, whether it's manual or electric, or other assistive devices like canes, crutches, walkers, or mobility scooters as checked luggage at no extra cost."
Reduced mobility (opens in a new tab) · read 2026-07-29
"Beyond the baggage allowance associated with your airline ticket, you can bring along the following at no extra cost: Two personal mobility devices (collapsible/folding wheelchairs, a pair of crutches, and walking frames). An additional baggage item for your medical equipment, weighing up to 23 kg."
Medical cases (travel companion rules, mobility-device baggage allowance) (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The Conditions of Carriage cite the Warsaw/Montreal Convention regimes generally but Air Mauritius states no wheelchair-specific liability rule or waiver; damage claims go through the Customer Support form.
Customer Support (claim and complaint forms) (opens in a new tab) · read 2026-07-29
On board
"On our A350-900 and A330-900 aircraft, we have installed on-board wheelchairs" — aisle chairs are fitted on those two types only, and cabin crew help set them up. Nothing is published for the rest of the fleet. If you cannot use the on-board wheelchair because of your disability, Air Mauritius asks you to say so when booking.
Reduced mobility (opens in a new tab) · read 2026-07-29
"Most of our aircraft washrooms are fully accessible to passengers using wheelchairs on board." Air Mauritius does not say which aircraft are the exceptions.
Reduced mobility (opens in a new tab) · read 2026-07-29
"It is important to note that while we offer extensive assistance, we do not provide help with eating, drinking, administering medication, or being lifted. For these specific needs, we recommend traveling with a companion." A companion is mandatory where "the passenger has a motor-based disability, such as paraplegia or quadriplegia, that hinders their ability to participate in an evacuation and requires assistance on board", and WCHC passengers must travel with a companion plus a signed MEDIF.
Reduced mobility (opens in a new tab) · read 2026-07-29 Medical cases (travel companion rules, mobility-device baggage allowance) (opens in a new tab) · read 2026-07-29
"Many of our seats feature foldable armrests to facilitate seating." Seats may be selected at booking but are not guaranteed — Air Mauritius reserves the right to change seating for operational, safety, security or medical reasons, refunding any seat fee. Bulkhead and emergency-exit seats are not available to passengers using a POC/CPAP.
Reduced mobility (opens in a new tab) · read 2026-07-29 Medical cases (travel companion rules, mobility-device baggage allowance) (opens in a new tab) · read 2026-07-29
Fleet detail. On-board (aisle) wheelchairs are installed only on the A350-900 and A330-900; no aisle chair is described for the rest of the fleet. Oversized or heavy mobility devices should be arranged in advance with the relevant airport authorities.
Worth knowing
Air Mauritius publishes a genuinely detailed reduced-mobility page, but three things a power-chair user must weigh. (1) Crew explicitly do not lift passengers and do not help with eating, drinking or medication; a companion is mandatory for paraplegia/quadriplegia that hinders evacuation, and for WCHC passengers (who also need a MEDIF signed by the airline doctor). (2) An electric chair is checked as baggage and, unlike a manual chair, cannot be reclaimed at the aircraft door or during a stopover — you collect it at the baggage belt. The 'On Arrival' text on the same page contradicts this by promising delivery "at the gate or at the baggage delivery point". (3) No watt-hour limit for wheelchair batteries is published anywhere; the 100 Wh / one-spare figures on the dangerous-goods page are explicitly for consumer electronics and power banks and have deliberately NOT been imported here. Air Mauritius warns it may decline an electric chair if the battery type does not permit safe transport, so give the full 72 hours' notice. On-board aisle chairs exist on the A350-900 and A330-900 only.
Sources
Every figure above traces to one of these.
- s1 Reduced mobility (opens in a new tab) · official · read 2026-07-29
- s2 Medical cases (travel companion rules, mobility-device baggage allowance) (opens in a new tab) · official · read 2026-07-29
- s3 Dangerous goods (opens in a new tab) · official · read 2026-07-29
- s4 Checked baggage (Call Centre number, general baggage dimensions) (opens in a new tab) · official · read 2026-07-29
- s5 Assistance and health (opens in a new tab) · official · read 2026-07-29
- s6 Contact us (opens in a new tab) · official · read 2026-07-29
- s7 Accessibility (website accessibility statement) (opens in a new tab) · official · read 2026-07-29
- s8 Customer Support (claim and complaint forms) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 8 official sources · 4 contacts · 64% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.