wheelair

All airlines Asia Pacific

Air Astana

IATA KC ICAO KZR Kazakhstan · www.airastana.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 24 h notice · no watt-hour cap on an installed battery.

Advance notice
24hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
No stated limit
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Air Astana routes all special-assistance requests through its Help Centre rather than a dedicated disability phone line; the reduced-mobility page links directly to a pre-filled Help Centre request form. The Call Centre is 24/7. Air Astana also publishes a long list of city and airport ticket offices with local numbers on its contact page; only the head-office and call-centre numbers are recorded here.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Battery-powered wheelchairs and similar mobility aids are accepted for "passengers with limited mobility due to disability, health, age, or temporary issues (e.g., broken leg)", as checked baggage only, subject to hold space, 24 h notice and the battery rules below. "Prior approval of the air carrier is required to transport a personal wheelchair."

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Yes

"Acceptance is permissible if the lithium battery is appropriately certified, confirming that all required tests have been conducted." Removable-by-design batteries must be detached and carried in rigid packaging with protected terminals; non-removable batteries stay fitted with terminals shielded and circuits deactivated.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
No stated limit

"Lithium-ion batteries that are securely attached to the wheelchair and protected from damage are not subject to power limitations."

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
Not published

No watt-hour cap is published for a battery removed from the chair; Air Astana requires only that it travels in durable, rigid packaging with the terminals protected against short circuit.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"Passengers are allowed to carry in the cabin one spare lithium-ion battery for a wheelchair with a capacity not exceeding 300 watt-hours, or two spare lithium-ion batteries, each not exceeding 160 watt-hours."

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Maximum two, in the cabin: one spare of up to 300 Wh, OR two spares of up to 160 Wh each. The dangerous-goods page separately rules "any spare batteries, including lithium batteries (e.g. power banks)" — under 100 Wh no approval, 100–160 Wh with approval and "limited by 2 per passenger", over 160 Wh refused — but the wheelchair section publishes the 300/160 Wh figures, so those are what is recorded here.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Dangerous goods (opens in a new tab) · read 2026-07-29

Battery must be removed
Conditional

Only where the design allows or upright stowage is impossible. "In cases where a battery-powered wheelchair is specifically designed to permit user removal of its battery (e.g., collapsible models), it is essential to detach the battery." A spillable battery must also be removed if the chair cannot be kept upright throughout. Otherwise the battery stays installed and secured.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Yes

Accepted. Where the design lets the user remove the battery it must be detached and carried in durable rigid packaging with the terminals protected; where it cannot be removed, terminals must be shielded, the battery firmly affixed to the chair and the electrical circuits deactivated.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Yes

Accepted. If the chair can be loaded, stowed, secured and unloaded upright at all times the battery may stay installed, with terminals protected, battery secured and circuits deactivated. If it cannot be kept upright the battery must be removed and packed in strong, rigid, leak-tight packaging impervious to battery fluid, secured upright and surrounded by absorbent material able to absorb the entire liquid content.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

"Regardless of the situation, protective measures for battery terminals, secure attachment of the battery, and deactivation of electrical circuits are mandatory."

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Lithium battery certification confirming the required tests have been conducted

"Acceptance is permissible if the lithium battery is appropriately certified, confirming that all required tests have been conducted." Air Astana also requires prior carrier approval to transport a personal wheelchair.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

Not published — acceptance is qualified only as subject to space availability in the hold.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

Not published — no weight limit for a powered mobility aid is stated.

Returned at the aircraft door
Not published

Not published — Air Astana does not say whether a powered chair is returned at the aircraft door.

Battery-powered mobility aids are offered only to passengers whose mobility is limited by disability, health, age or a temporary problem such as a broken leg.

Manual wheelchairs

Manual chairs accepted
Conditional

"Wheelchairs of any type are permitted as checked-in baggage only… Manually Powered Foldable Wheelchairs: Acceptance without special restrictions." But acceptance is "subject to space availability in the hold", requires 24 h notice to the Help Centre, and the same page states "Prior approval of the air carrier is required to transport a personal wheelchair."

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
No

"Wheelchairs of any type are permitted as checked-in baggage only." No in-cabin stowage of a folding chair is offered.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

None published — wheelchairs travel as checked baggage only, so there is no in-cabin stowage envelope.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

Not published. Acceptance is qualified only as "subject to space availability in the hold"; no chair size limit, cargo-door aperture or hold dimension is given.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

Not published for mobility aids. The 130 kg maximum on the same page applies to stretcher passengers, not to wheelchairs.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published. Air Astana describes airport wheelchair-assistance tiers up to help moving to and from the cabin seat, but does not say where a passenger's own chair is handed over or returned.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Battery-powered mobility aids are offered specifically to "passengers with limited mobility due to disability, health, age, or temporary issues (e.g., broken leg)".

Booking & cost

Advance notice requiredhours before scheduled departure
24h

"To ensure provision of optimal assistance, kindly provide all the necessary information at least 24 hours before departure (96 hours for stretcher assistance)." A personal-wheelchair request must reach the Help Centre at least 24 hours before departure.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

How to request assistance
Submit a request to the Air Astana Help Centre at least 24 hours before departure; prior approval of the carrier is required for a personal wheelchair

"If you require special assistance, please contact our Help Centre to arrange any of the following services" — the reduced-mobility page links to a pre-filled Help Centre form (ticket_form_id 9101681538578). "Prior approval of the air carrier is required to transport a personal wheelchair."

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Special Services (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"Carriage of wheelchairs is free of charge and does not count towards your free baggage allowance." One airport exception is published: at Urumqi, a passenger who cannot climb the aircraft steps unaided "will require a paid first aid service upon arrival at the airport" — an airport-side charge, not an Air Astana carriage fee.

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published. Air Astana states neither a number nor an explicit absence of one: the reduced-mobility page says only that "Wheelchairs of any type are permitted as checked-in baggage only" and that carriage is free, without saying how many mobility aids one passenger may bring.

If they damage your chair
Montreal/Warsaw Convention limits; US$2,500 per passenger for travel wholly within the USA; no liability for broken wheels, lost straps, handle damage or scratches, dents and cuts from normal wear and tear

"Air Astana, like most major airlines, does not accept liability for certain types of damage to checked baggage. This includes issues such as broken wheels, lost pull straps, damage to baggage handles, and minor damages like scratches, scuffs, stains, dents, cuts and dirt that result from normal wear and tear." No mobility-aid exception is published; damage must be reported to Lost & Found at the airport with a PIR.

Lost, Delayed or Damaged Baggage — Limitation of Baggage Liability (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published — Air Astana does not mention an on-board aisle chair anywhere on its reduced-mobility or special-services pages.

Accessible lavatory
Not published

Not published — no accessible-lavatory information appears on Air Astana's site.

Crew help you transfer
Conditional

Offered as the top wheelchair tier: "For passengers who are entirely immobile, requiring assistance with ascending and descending steps as well as movement to and from the cabin seat." STATION EXCLUSION: "Urumqi Airport only provides wheelchairs for passengers who are capable of ascending and descending steps independently"; anyone who cannot "will require a paid first aid service upon arrival at the airport". (The medical-restrictions page's "guidance to your seat in the cabin" is offered to vision/hearing-impaired passengers, not as physical transfer.)

Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · read 2026-07-29  Information for passengers with medical restrictions (opens in a new tab) · read 2026-07-29  Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Not published

No movable-armrest, bulkhead or exit-row policy is published. The medical-restrictions page says only that advance notice lets Air Astana "arrange a wheelchair, select a comfortable seat, and consider your requirements".

Information for passengers with medical restrictions (opens in a new tab) · read 2026-07-29

Fleet detail. Air Astana qualifies wheelchair acceptance as "subject to space availability in the hold" but publishes no hold-door aperture or hold-compartment dimensions for any aircraft type.

Worth knowing

ACCESS CAVEAT — airastana.com was behind an Imperva bot wall on 2026-07-29: direct fetches, the reader proxy and even the Internet Archive captures all returned the same "Security Check" interstitial rather than page content. The policy text quoted here was read from Air Astana's own Kontent.ai headless-CMS delivery endpoint (deliver.kontent.ai, environment d5eab2ce-d0cf-0106-dfb7-ff2154f01a04, item spp_travel_information___reduced_mobility), which is the CMS that renders airastana.com; the URLs cited are the live public pages those items publish to, confirmed to exist. The Russian-language variant of the same CMS item (global-ru) was read in full and matches the English word for word, so nothing is lost by quoting the English. A human on an unblocked network should re-verify against the live page. POLICY SUMMARY: wheelchairs of any type are carried free as checked baggage only, outside the baggage allowance, subject to hold space, 24 h notice via the Help Centre and — stated at the end of the same section — prior carrier approval for a personal wheelchair. Manual folding chairs: "acceptance without special restrictions". Lithium batteries must be certified; a battery that stays installed has NO watt-hour limit; spares in the cabin are one up to 300 Wh or two up to 160 Wh. Spillable batteries are accepted, staying installed if the chair can always be kept upright, otherwise removed into leak-tight packaging with absorbent material. Terminal protection, secure attachment and circuit deactivation are mandatory in every case. Internal tension worth flagging: the page says manual folding chairs are accepted "without special restrictions" and then says prior approval is required to transport a personal wheelchair — both facts are recorded as "conditional" here because prior approval is a material restriction. Battery-powered aids are also framed as being for passengers with limited mobility due to disability, health, age or a temporary problem. Urumqi is an explicit station exclusion for passengers who cannot climb steps unaided. Air Astana's general dangerous-goods page caps spare batteries at 100 Wh (160 Wh with approval, max 2) — that is a consumer-electronics/power-bank rule and has deliberately NOT been imported into the wheelchair battery fields.

Sources

Every figure above traces to one of these.

  1. s1 Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines (opens in a new tab) · official · read 2026-07-29
  2. s2 Special Services (opens in a new tab) · official · read 2026-07-29
  3. s3 Dangerous goods (opens in a new tab) · official · read 2026-07-29
  4. s4 Contact information (opens in a new tab) · official · read 2026-07-29
  5. s5 Information for passengers with medical restrictions (opens in a new tab) · official · read 2026-07-29
  6. s6 Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian) (opens in a new tab) · official · read 2026-07-29
  7. s7 Lost, Delayed or Damaged Baggage — Limitation of Baggage Liability (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 7 official sources · 6 contacts · 67% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.