wheelair

All airlines Latin America & Caribbean

Aero Republica

IATA P5 ICAO RPB Colombia · www.wingo.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Wingo publishes no dedicated accessibility phone line or email address — the numbers above are the general call centre, and the airline's named special-needs channel is the 'Violeta' WhatsApp assistant. Check-in deadlines are longer for wheelchair users: 2 h domestic and 3 h international with the wheelchair service, and 2 h 30 domestic / 3 h 30 international if you travel with an electric or battery-powered wheelchair. Wingo does not provide assistance for connecting flights, and the service ends at the airport exit (it does not cover the car park).

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Carried free in the hold, but only if the battery comes out: 'If you are traveling with a motorized or electric wheelchair, it can be transported as checked baggage at no cost, provided the batteries have been removed from the chair.' Wingo publishes no route for a chair whose battery is not user-removable. Check-in is 2 h 30 (domestic) or 3 h 30 (international) before departure, and the need must be registered 48 h ahead.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Yes

Lithium mobility-aid batteries are accepted and are expressly carved out of Wingo's general watt-hour ban: 'Batteries with a capacity of more than 160Wh are not permitted, with the exception of mobility aids (e.g., wheelchairs).'

Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

Not published, and in practice not applicable: Wingo requires the battery to be removed from the chair, so it publishes no figure for a battery that stays installed. ICAO/IATA default applies — see global rules.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
Not published

Not published. 'Batteries with a capacity of more than 160Wh are not permitted, with the exception of mobility aids (e.g., wheelchairs)' — the exception lifts the 160 Wh ceiling for wheelchair batteries but Wingo substitutes no number of its own. That is not the same as stating there is no limit. ICAO/IATA default applies — see global rules.

Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
Not published

Not published for mobility aids. The watt-hour classes on Wingo's baggage page (up to 100 Wh, and 100–160 Wh with airline approval) are its general portable-electronics and power-bank limits, which the same page expressly does not apply to wheelchairs.

Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
Not published

Not published for wheelchair batteries. Wingo's general figures — a maximum of twenty batteries of up to 100 Wh, or two of 100–160 Wh with airline approval — are portable-electronics limits and are not stated to apply to mobility aids.

Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Battery must be removed
Yes

'... provided the batteries have been removed from the chair. These batteries must be packed in a separate container, and all electrical terminals must be properly protected against short circuits.' Loose and spare lithium batteries 'are prohibited from being transported in hold baggage' and 'may only be carried in hand luggage', so a removed lithium battery travels in the cabin.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29  Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Not published

Not published. Wingo gives no separate rule for gel, AGM, sealed lead-acid or dry-cell wheelchair batteries; its only general instruction is that the batteries must be removed from the chair, packed in a separate container with all electrical terminals protected against short circuits.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Yes

'If traveling with a wheelchair powered by batteries containing liquids or acids, you may only carry it in the aircraft hold at no additional cost, and the commander must be notified of the presence of this material.'

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

'These batteries must be packed in a separate container, and all electrical terminals must be properly protected against short circuits.' Loose batteries in the cabin must be 'individually protected to prevent short circuits and kept away from metal objects (keys, coins, rings)' and clearly marked with their capacity in Wh.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Not published

No document, spec sheet or MSDS is required. Wingo puts the burden on the traveller: 'It is the traveler's responsibility to know the type of battery in their wheelchair and its technical specifications and to communicate any required information to airport staff.'

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

Not published — Wingo sets no maximum dimensions for a powered wheelchair.

Weight limit for a powered chair
Not published

Not published — Wingo sets no weight limit for a powered wheelchair.

Returned at the aircraft door
No

A chair that cannot be stowed in the cabin 'will be delivered to you at the baggage claim area', and on arrival the agent takes the passenger 'to the baggage claim area and then to the airport exit'. A powered chair can never meet the overhead-bin or closet test, so it is returned at reclaim, not at the aircraft door.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Two statements sit awkwardly together and a human should query them with the airline: Wingo says every electric wheelchair may only be carried 'provided the batteries have been removed from the chair', yet a bullet immediately below says a chair 'powered by batteries containing liquids or acids' may be carried in the hold with the commander notified — which is normally the case where the battery stays in an upright, secured chair.

Manual wheelchairs

Manual chairs accepted
Yes

'If you travel with a conventional (manual) wheelchair, you may carry it as hand luggage, provided it can be stored in the overhead compartments or the aircraft closet; otherwise, it must be checked as baggage and will be taken from the boarding gate to the aircraft hold at no cost.' The need to travel with your own chair must be registered in the booking 48 h ahead.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Yes

'If you travel with a conventional (manual) wheelchair, you may carry it as hand luggage, provided it can be stored in the overhead compartments or the aircraft closet.' Note that if you use the airport wheelchair service you may carry only one personal item, and any paid carry-on is sent to the hold at no extra cost.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not published as a number — Wingo says only that a manual chair may travel in the cabin if 'it can be stored in the overhead compartments or the aircraft closet'. The one cabin dimension Wingo does publish is for walking aids: 'If you travel with a cane or crutches, the maximum size allowed to carry them in the cabin is 1.80 meters.'

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

Not published as a number. Wingo's only stated test is whether the folded chair fits in the overhead compartments or the aircraft closet; anything larger goes in the hold and comes back at baggage reclaim.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

Not published — Wingo sets no weight limit for a checked wheelchair.

Returned at the aircraft door
No

'If the wheelchair does not meet the size requirements to be stored in the overhead compartments or the aircraft closet, it will be delivered to you at the baggage claim area.' On arrival 'an agent will assist you in exiting and collecting your luggage after all other passengers have left the aircraft' and will take you to baggage claim and then the airport exit. Wingo describes no return of the chair at the aircraft door.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Canes and crutches up to 1.80 m may be carried in the cabin; anything longer, and all walkers, must travel in the hold. Wingo suggests walker users request the wheelchair service instead to avoid problems at boarding. The contract of carriage gives passengers needing special assistance or travelling in a wheelchair first priority for seats when a flight is oversold.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

'It is mandatory to verify and confirm, up to 48 hours before your flight, that the service has been added and is suitable for your needs' — via the Violeta WhatsApp channel or the call centre. 'If you request a wheelchair service after this deadline, it cannot be added due to availability and capacity.' Travelling with your own wheelchair, and with an electric or battery-powered wheelchair, must likewise be registered in the booking up to 48 hours before departure. An extra adjacent seat must be bought at least 72 hours ahead.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

How to request assistance
Include the request when booking on wingo.com, then confirm it at least 48 h before departure through the 'Violeta' WhatsApp channel (write 'Special Needs') or the call centre

'For us it is essential that from the moment of your purchase through our website www.wingo.com, include your specific needs or request for wheelchair assistance. It is mandatory to verify and confirm, up to 48 hours before your flight, that the service has been added ... by contacting Violeta via WhatsApp (use the phrase "Special Needs") or by calling the Call Center.' At the airport, wheelchair users check in at the counter using the fast lane and are given a wristband recording their details and condition.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

'Travelers requiring special assistance may travel with up to 2 items related to their disability: cane, crutch, bathroom wheelchair, regular wheelchair, at no extra cost.' A motorised or electric wheelchair 'can be transported as checked baggage at no cost'; a manual chair too large for the cabin 'will be taken from the boarding gate to the aircraft hold at no cost'. Extra luggage that is not an assistive device is charged as normal.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Mobility devices carried free
2

'Travelers requiring special assistance may travel with up to 2 items related to their disability: cane, crutch, bathroom wheelchair, regular wheelchair, at no extra cost.'

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

If they damage your chair
Colombia domestic: COP 20,000 per kg, capped at COP 400,000. International: 1,131 SDR under the Montreal Convention

Contract of carriage clause 14.4: '14.4.1 Vuelos nacionales: veinte mil pesos moneda legal colombiana ($20.000) por kilogramo. La Aerolínea reconocerá un valor hasta de cuatrocientos mil pesos ($400.000).' '14.4.2 Vuelos Internacionales: Máximo mil ciento treinta y un (1.131) derechos especiales de giro bajo el Convenio de Montreal.' Anything worth more must be declared at check-in and Wingo may refuse to carry it. No special full-value rule for mobility aids is published.

Contrato de Transporte Aéreo de Pasajeros y Equipaje en Colombia — AeroRepública operando bajo la marca Wingo (PDF) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published. Wingo's description of a completely immobile passenger says 'A wheelchair is required on board the aircraft' ('Se requiere silla de ruedas dentro del avión'), but that describes the passenger's need, not a service Wingo undertakes to provide; the airline never states that it carries an on-board aisle chair. Such passengers must travel with a companion.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Accessible lavatory
No

'Since the aircraft does not have wheelchair-accessible restrooms, your companion must assist you during the flight.' ('Dado que dentro de la aeronave no contamos con baños accesibles para sillas de ruedas, tu acompañante deberá asistirte en este trayecto.')

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Crew help you transfer
Conditional

Ground agents move the passenger to and from the aircraft, but nothing more: 'Once your service is provided, the transfer agent cannot assist you in using the restroom, so you or your companion must do so', and in the cabin 'your companion must assist you during the flight'. A companion over 18 paying the applicable fare is required for anyone with more than 50% loss of mobility who cannot move unaided in an evacuation, who cannot attend to their own physiological needs, or who cannot understand or respond to crew instructions.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Not published

Not published for wheelchair users. The only seating restriction Wingo states is for passengers with a portable oxygen concentrator, who 'are not allowed to sit in row 1 of the aircraft or at emergency exits'. Its contract of carriage does give passengers needing special assistance or travelling in a wheelchair first priority for seats when a flight is oversold.

Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · read 2026-07-29  Contrato de Transporte Aéreo de Pasajeros y Equipaje en Colombia — AeroRepública operando bajo la marca Wingo (PDF) (opens in a new tab) · read 2026-07-29

Worth knowing

Identity: the IATA member 'Aero República' (P5) trades as Wingo. wingo.com's own footer reads '© 2026 Aero República S.A. - NIT: 800.185.781-1' and its contract of carriage is headed 'AEROREPUBLICA OPERANDO BAJO LA MARCA WINGO', so wingo.com is this airline's own domain and no parent-company (Copa) policy has been imported. The headline risk for a power-chair user: Wingo will only carry a motorised chair 'provided the batteries have been removed from the chair', and it publishes no procedure at all for a chair with a non-removable battery — many modern power chairs would therefore have no published route onto a Wingo flight. Wingo also publishes NO watt-hour figure for wheelchair batteries; it only exempts mobility aids from its general >160 Wh ban, which is not the same as saying there is no cap, so no number has been recorded here. Other hard facts: no wheelchair-accessible lavatory on the aircraft (stated outright), no on-board aisle chair described, the chair comes back at baggage reclaim rather than the aircraft door, a companion over 18 at full fare is required for anyone who cannot self-evacuate or manage their own physiological needs, and Wingo gives no assistance on connecting flights. There is no dedicated accessibility phone line — the special-needs channel is a WhatsApp bot ('Violeta', +57 320 333 7099) and a missed 48-hour deadline means the service simply cannot be added. The special-needs page is JavaScript-rendered and had to be read through the rendering proxy; the Spanish original was read alongside the English translation to confirm the lavatory and on-board wheelchair wording.

Sources

Every figure above traces to one of these.

  1. s1 Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs (opens in a new tab) · official · read 2026-07-29
  2. s2 Pasajeros con necesidades especiales (Spanish original of the special-needs policy) (opens in a new tab) · official · read 2026-07-29
  3. s3 Baggage — restrictions and limitations (lithium battery rules) (opens in a new tab) · official · read 2026-07-29
  4. s4 Contact us — call centre numbers by country and the Violeta WhatsApp channel (opens in a new tab) · official · read 2026-07-29
  5. s5 Contrato de Transporte Aéreo de Pasajeros y Equipaje en Colombia — AeroRepública operando bajo la marca Wingo (PDF) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 5 official sources · 14 contacts · 57% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.