Aero Mongolia

STATUS CORRECTED from no_public_policy to partial. Aero Mongolia does publish a General Conditions of Carriage, in English at /en/conditions-of-carriage and in Mongolian at /mn/conditions-of-carriage. An earlier pass recorded those URLs as empty pages; they are not — the site is a Prismic-backed single-page app and the document only appears after the client-side render completes (fetched here with scripts/fetch_page.py --render 30, and cross-checked against the airline's own CMS API at aeromongolia.cdn.prismic.io, which holds the same document in en-us, mn-mn and ja-jp). What the document actually gives a wheelchair user is thin but real: Art. 5(a)(2) 'Passengers with Reduced Mobility (PRM)' defines PRM (citing IATA AHM176 / ISAGO PAB-1.6.5) and warns that 'the acceptance for transportation of sick, disabled and handicapped passengers are restricted in the interest of their own safety and that of other passengers'; Art. 9(e) requires special assistance to be 'agreed in advance with the air carrier' at the time of purchase and then states 'the air carrier shall not refuse to carry the passengers who require such special assistance' — which sits awkwardly against Art. 5 and against Art. 9(a)(3), which lets the airline refuse a passenger whose 'behavior, age or mental or physical condition' means 'special treatment of the Company is required'. A human should ask Aero Mongolia which of those clauses governs. There is still NOTHING on wheelchairs as such: no acceptance rule for manual or powered chairs, no watt-hour figure, no battery-removal or terminal rule, no size or weight limit, no gate delivery, no aisle chair, no fee statement. The only lithium sentence is the general Art. 10(g) one ('spare lithium batteries, etc. only allowed in hand/carry-on luggage', per the IATA DGR). Guide dogs are covered (Art. 13(a): permitted, on the cabin floor, restrained by harness to the owner's seat belt, not in a row adjacent to an emergency exit, maximum one dog per aircraft). Liability is Convention-only and, for damaged checked baggage, apportioned BY WEIGHT regardless of value (Art. 17(b)(4)) — the worst possible basis for an expensive power chair. The booking engine's seat-map text (Aero Mongolia's own CMS content, exposed in the 'extras' document) bars anyone who would 'require special handling or the use of a mobility aid or medical device' from an emergency-exit seat; it is not on a citable page so it is recorded here rather than as a sourced fact. DOCUMENT CLASSES CHECKED: conditions of carriage (EN + MN, both render, read in full); dangerous-goods / restricted-items page (/en/baggage-dgr and /mn/baggage-dgr — one sentence defining dangerous goods plus two infographic images, no text rules); baggage rules (only inside the CoC); FAQ (none exists); home-language site (all Mongolian pages); the airline's complete CMS inventory (85 documents across en-us, mn-mn, ja-jp and zh-cn enumerated via aeromongolia.cdn.prismic.io/api/v2 and grepped for wheelchair / mobility / disability / PRM / WCHR in Latin and Cyrillic — the four hits above are the only ones in the entire site); contact page; about us; ADM policy; privacy policy. There is no special-assistance page, no accessibility page and no US/EU disability-rights page. Still no third-party source used: search results describing a '48-hour notice' and a '180-minute check-in' for Aero Mongolia trace back to OTAs and ticket agents, never to the carrier. A wheelchair user must still get a written commitment from +976 7010 3030 / callcenter@aeromongolia.com before travelling.